Customer Reviews for Fly Elite
(Concessionnaire U-Haul dans le voisinage)

1 030 évaluations

1149 Glasgow St   Pottstown, PA 19464

(484) 948-4342

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 4h30 pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(484) 948-4342

1149 Glasgow St
Pottstown, PA 19464

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 4h30 pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JuanC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric O. 
Évaluation :
4

Nothing really. It went smooth.

Michael M. 
Évaluation :
3

Took advantage of the Website Check In, but upon arrival at location, still had to present Driver's License and Credit Card so they could be copied. What was the use of the Check In feature then?

Carlyle M. 
Évaluation :
3

My original reservation was changed to this location. There was a syrupy/sticky residue in the truck which should have been cleaned before rental.

Jeannine L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dylan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne S. 
Évaluation :
5

Easy transaction

Lisa C. 
Évaluation :
3

Trailer had hole in roof that was patched. We were worried about rain We had trouble getting the credit for the agreed upon rate

Deborah H. 
Évaluation :
1

Where is my money? I brought it back way before the estimated time. What's going on ?

Rashean B. 
Évaluation :
1

I was over charged when I sent the van back on full they have no customers service .. I was just asked for ID and card and given paperwork and a key . Never have I ever had such a bad experience

tyrita W. 
Évaluation :
5

The online process took a lot longer than I would expect. The people in the store were helping customers get to their vehicles faster then the online process

Dennis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dyrol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zack T. 
Évaluation :
5

Super place to rent from. Everyone is very friendly.

George H. 
Évaluation :
3

After hours drop off was very convenient.

Paul D. 
Évaluation :
1

We'll this location needs to actually go over all the vehicles properly and keep up with all their vehicles maintenance. And when someone reserve's one of the vehicles they really need to go over the entire vehicle like they are required to do.

Ronald F. 
Évaluation :
5

Thank you for the ability for a late night turn in for the equipment. We appreciate your convenience and will recommend you to family and friends. Thank you all James Casteel

James C. 
Évaluation :
5

My trucks mirror was cracked, broken and falling off the mirror mount. Also had chip bags in the door from previous person who had it. Make sure trucks are clean first please! Not too big of a deal with the bags but leaves me wondering if other things are missed.

Daniel D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Easy on line and in person

Wiesia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Easy pick up and drop off No issues

Christopher K. 
Évaluation :
5

The employee that help us was very nice he show us how to hook up the equipment very professional

TANYA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE N. 
Évaluation :
2

No UHaul signs. Only Fly Elite. Had to wait while he attended to flights out on the landing strip. Can't go inside. You hand him your drivers license and credit card and he goes in a Flight building to do the transaction and then returns to get the equipment. No instruction on attaching the trailer. The repairman for the trailer said we didn't break the equipment, it had to have already been cracked. It needed to be repaired before we set out. We had to drive 45 min from the truck pickup, to the trailer pickup. No one had both items functional.

Donna S. 
Évaluation :
5

The location was fine. I will not recommend IHaul to anyone. I reserved a 10' truck with email confirmation just to arrive to a van. Then when I tried to get it fixed, it was 45 minutes before I could talk to someone. The chat feature was awful, waiting 3-5 minutes for a response after I typed a response. It was an awful experience and next time I need a rental I will absolutely not be going with you.

Raymond D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bohdan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydni G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dyrol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

More people to assist with the pickup process

Angela C. 
Évaluation :
4

Smooth rental experience. Staff assisted with attaching the trailer.

Michael R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
1

There is no office you must stand outside and do your paperwork customer service lacking

Nick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas K. 
Évaluation :
5

Awesome location. Very simple and easy process. Show up, call the number on the door, give them your information and you are on your way in 5 minutes. Simple and efficient.

Zack T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YELITZA P. 
Évaluation :
5

The standing outside the door and calling inside the door is a little inconvenient

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen D. 
Évaluation :
2

Had to stand in the rain. They would not let anyone inside. When they came out they smelled of marijuana. The running lights did not work and the trailer registration was out. They did not care and did not try and fix it

Leonard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
3

I trusted U Haul to inspect everything what rent out. I was disappointed, because I had damage on my stuff during moving. The front corner of truck was leaking. The water made damage on box of clothes, a amplifier. Tow right side tail light did not work.

Maria G. 
Évaluation :
4

I have rented from here before and this was the first time the inside of the cab was not clean. The floor was dirty with stones and dirt. The passenger side had pet air on the seat area and the floor. The back of the truck could have been swept - dirt on floor and mother's attic section. A stone was lodged in the door track which I was able to remove. I would still continue to rent from U-Haul.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad G. 
Évaluation :
5

Rien

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
1

Long, arduous, and difficult online process. This was much better when you could walk into a uhaul store and work with a real human being. So much wasted and frustrated time. The person at this location kept telling me uhaul would send me a lockbox location and code. That never happened and eventually he came out of the office with our keys. Truck was half empty so there was no way to put the correct amount of gas back in the truck upon return.

Ashley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen B. 
Évaluation :
5

Actually all in all you guys are awesome, fairy good employees, very knowledgeable also very informative, I understand things of changed with the pandemic and fraud and people not paying but I'll tell you what all in all good job guys I'd rent from you over and over again as I have but then you get treated with the upmost respect when you have been a repeated customer and they know that you take care of things thank you I will be using Your services again thank you so much

COLLEEN W. 
Évaluation :
2

We were charged for a dolly we did not receive, plus a $30 fuel recharge (ontop of the mpg) only having using a 16th of a tank of gas. Almost $40 more then planned, and quite shocked at the total. Definitely shouldn't be advertised as $20 if after fees and charges it costs 50. Looking for some kind of resolution.

Erin S. 
Évaluation :
2

Doing a wonderful job

Donna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zack T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn R. 
Évaluation :
5

Overall the experience was easy on both ends. The van performed as expected and was clean

Mark D. 
Évaluation :
4

Staff very friendly and efficient

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Nice

Jose A R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Everything was good. Thank you

Joel S. 
Évaluation :
5

EXCELLENT service - they made the entire process from pickup to drop off very simple!

TERRY S. 
Évaluation :
5

quick in and out

tom K. 
Évaluation :
5

Called me to make sure everything was fine. Good staff, everything went smoothly.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOURDES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor T. 
Évaluation :
5

They were great

DONNA K. 
Évaluation :
5

Windshield on the inside of the truck could be cleaned. Overall, the inside of the truck was clean.

DAVID A. 
Évaluation :
1

Customer service is trash, very disrespectful! I would never use that location again ever!

RICHARD L. 
Évaluation :
3

The customer service is horrible . I was lied to from the very beginning as they try to up sale me . Then I received the worst van that had a code in it about the tire . There was also a tire in the van and when I asked them to remove it hey said no .

Lisa J. 
Évaluation :
4

One thing I would like to address is why I reserved 2 Dollie's but we're not available and I was informed even though I spoke to the location and no one raised with me.

Tarek H. 
Évaluation :
3

Strange that you have to call in order to pick up your rental it states on the door you're not allowed to go inside.

THOMAS D. 
Évaluation :
5

The app was difficult to navigate. Then we could not check out thru the app and needed to go to the office

Soloman B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASMIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN M. 
Évaluation :
5

My complaint is w/UHaul, not this location. UHaul will make a reservation, no matter your preferred pick-up location, but then the day before changing the location! In my case to 30 miles away. Resulting in a 60 mile X $1/19 per mile added to the reservation by UHaul at no fault of the customer. Since it was the day before, Uhalu kind of has you by the hair, w/no choice. Which seems illegal close to bait and switch. This wasn't the first time it happened to me. And I've since found out this is a regular practice by UHaul and has been doing this for YEARS. You then spend HOURS on the phone being transferred over and over again trying to get a resolution. They really need to fix this situation, but won't because Uhaul is the one that makes the $$, and tough beans to you the consumer.

Susan S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gene D. 
Évaluation :
5

The guy who helped me was awesome, very friendly and welcoming. The only issue I had was the one ramp on the tow dolly did not have a hole for the retainer pin and it kept pulling out when loading the vehicle….I used a ratchet strap to keep it attached to the dolly and everything went fine from there.

BRAD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dylan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
5

Customer service great in these COVID times. This location really understands how to run a small business and still be safe with the risk of getting sick. Simply follow the instructions on the front door and go from there.

ZACKARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Z. 
Évaluation :
3

As I pulled up the man was about to place the key in the lock box , I asked him for it and he just shut the box and stated that I have to go online now to get it. It took a hour and a half to finally get the key

Troy J. 
Évaluation :
5

The guy who got me a truck for a few hrs last minute was awesome! He didn't have a truck at first but after asking me questions n finding out what I needed he was able to help me right away! I don't remember his name but he deserves a raise! Thank you, Tara Fisher

TARA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
3

I ordered 6 furniture pads which were NOT in the truck. This resulted in several pieces of my furniture chipping! So incredibly frustrating.

Gina D. 
Évaluation :
4

I drive for a living so I'm picky about what I drive. Did the 24/7 pick up and that was just ok. The thing that got on my nerves was the fuel was real low at start up. As soon as I went down street it say low fuel. I don't care I had to add fuel but a quarter tank would of been nice. I didn't know how much fuel or running around I was going to do so I put in $50. A quarter tank would of been nice then all I would of had to do is put in was $20 at end of day. So I wasted money picking it up on E. Overall it was big help using a 26ft truck.

Michael P. 
Non les évaluations ont été soumises pour cet établissement.

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