This experience was horrible. We were given the wrong truck with no equipment in it. We were supposed to have a 15 foot truck with 2 hand dollies and furniture cloths were not in the truck even after I reminded the people at the pick up location. We spent the whole weekend on the phone with customer service representatives trying to help get this truck from the pick up location that had low to none internet service. Three hours were spent at the pick up location trying to access the right truck. Truck share was almost nonexistent in the area. The 14 truck share fee should be reimbursed. I am really grateful for the two customer service reps in Virginia who made it possible for us to get the truck and return to a pick up location that was 40 miles closer than the one assigned by Uhall. No this was not a pleasant experience.Brenden A.
Customer Reviews for Flythe Brothers Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Conway, NC 27820
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 6h pm
- Sam : 7h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent customer service.JOYCETINE B.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.matt F.
Le client n'a pas laissé de commentaire.Beth F.
Le client n'a pas laissé de commentaire.Gaither J.
They got me unhooked as I finished the paperwork. Being the first time I used an auto transport, it was a very good experience at both ends.Alan K.
Le client n'a pas laissé de commentaire.Doug D.
Le client n'a pas laissé de commentaire.Joyce F.
Le client n'a pas laissé de commentaire.Nazim K.
Le client n'a pas laissé de commentaire.Anna W.
I had orederf a hand truck, but they didn't have one and I had to rent a furniture dolly instead. I ended up not even using the darn thing!! I was a bit annoyed that he didn't have a simple hand truck available. However, thevlication of puck up was perfect for me and Mr. Flythe was a true professional.Kenneth M.
Le client n'a pas laissé de commentaire.Gerard G.
Le client n'a pas laissé de commentaire.Leviathan D.
Le client n'a pas laissé de commentaire.Ajelique A.
Le client n'a pas laissé de commentaire.MATTHEW M.
Le client n'a pas laissé de commentaire.Lee C.
Le client n'a pas laissé de commentaire.Margaret T.
Le client n'a pas laissé de commentaire.Curtis P.
Le client n'a pas laissé de commentaire.Tracy R.
all was very wellDanny R.
I rent the u haul truck from them and they over charged me.I was not happy.Veronica R.
Fast and efficient - everything was great!Dale N.
Great experience didn't have any problems, staff helped me attach trailer to my vehicle and dropping off . Will return if I need the services again.Brinson A.
Le client n'a pas laissé de commentaire.stephanie C.
My only problem and it was minor was the conflicting emails, texts and phone calls regarding equipment ordered, what was available and what I found at time of pickup. The info from Corp said not available at the location but on arrival all were presentWilliam L.
Le client n'a pas laissé de commentaire.Mitch R.
Flythe Brothers was very nice and inviting. Uhaul needs to update there system and train there people. They told me that we went over 400 miles when I only used 200. Uhaul then tried to take my deposit when I was told as long as I had a card on file that I didn't have to pay a deposit. Poor business management. Thanks to Flythe Brothers for taking the time out to correct the problem.demetrius H.
Nothing Notedlee W.
Please allow the Conway location to have whatever u-haul equipment they request so, I and other customers can freely share with our community that they have whatever is needed. ThanksAndrea D.
Dealer closed at noon on Saturday, closed on Sunday, Monday was a holiday. Only needed Tuesday. Charged for 5 days. Only wanted insurance for 0ne day; not allowed. Charged for 5 days insurance per company policy. Charged for 653 miles; used for 561 miles. Operating instructions of vehicle would have been helpful. Was just handed the keys.Bill L.
Le client n'a pas laissé de commentaire.Ruby B.
Le client n'a pas laissé de commentaire.Jurious B.
Continue to provide excellent customer service.ANGELA M.
Helpful, courteous and got me out the door reasonably quick! Overall, it would be tough to make much of an improvement.Gary B.
Le client n'a pas laissé de commentaire.Kimberly D.
Everything was excellentdonald W.
MR. Flythe was outstanding in supporting my family need in turning in the U haul truck and trailor at his center as and alternate do to my travel change enroute. Excellent service and we are grateful. Mr. Rahim A MuhammadRahim Ali M.
Le client n'a pas laissé de commentaire.Joseph F.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.CATHERINE F.
Le client n'a pas laissé de commentaire.Victoria H.
Le client n'a pas laissé de commentaire.LERHONDA H.
Very friendly and service was excellent. Truck was clean . Would recommend to anyone.Shirley G.
My experience was very good, I picked up truck less than 2 miles from my home and everything went very good. ThanksDorothy V.
Le client n'a pas laissé de commentaire.Antone W L.
Le client n'a pas laissé de commentaire.amanda B.
Le client n'a pas laissé de commentaire.JULIE P.
Le client n'a pas laissé de commentaire.Deborah W.
excellent customer service. thank yoususan H.
Very friendly staff!Steve V.
Le client n'a pas laissé de commentaire.Chester H.
Le client n'a pas laissé de commentaire.Nicholas O.
Le client n'a pas laissé de commentaire.Dorothea S.
Extremely helpful.LARRY E.
Le client n'a pas laissé de commentaire.William Y.
Le client n'a pas laissé de commentaire.Elizabeth V.
The service was great and so was the price.WILLIE J.
Le client n'a pas laissé de commentaire.ROBYN J.
They are greatSUSAN H.
Le client n'a pas laissé de commentaire.ALFRED O.
personnel was friendly and helpful. Equipment was fine, worked for me. The only complaint I had was the distance I had to go to get the trailer and bring it back was 90 miles round tripRoy G.
Le client n'a pas laissé de commentaire.JOSEPH F.
Le client n'a pas laissé de commentaire.Tichina H.
Le client n'a pas laissé de commentaire.BLAKE F.
Le client n'a pas laissé de commentaire.robert H.
Le client n'a pas laissé de commentaire.sherry B.
I spoke to a lady (can't remember her name) and she was extremely nice and helpful. Thanks to her and her supervisor who both went "above and beyond" the call of duty.SANDRA H.
I would recommend the location but not to use UHaul ever again. I hope I can find something else to use or just take it by pick up truck. it was a ridiculous experience.LORI B.
Le client n'a pas laissé de commentaire.JOHN B.
I wish I did not have to drive 35 miles to pick up my requested truck when there are several closer uhaul vendors. Furniture pads were thrown haphazardly into back of truck unbagged and in some cases dirty.Shanon C.
Le client n'a pas laissé de commentaire.Arnold N.
I was sent, 30 miles to the east of my location to pick up a trailer. Within 1 mile there was a u haul agent with the same trailer available.NICHOLAS G.
Le client n'a pas laissé de commentaire.Antonio A.
just a slight delay because truck needed a battery.problem was resolved promptly.PEGGY R.
Le client n'a pas laissé de commentaire.CHRIS W.
Staff were extremely helpful and helped me significantly. I had never rented a pull trailer and the Flythe Brothers staff were overly helpful and reassuring.Henry B.
Le client n'a pas laissé de commentaire.MILTON V.
Le client n'a pas laissé de commentaire.WILLIE R.
Le client n'a pas laissé de commentaire.JOSEPH F.
The people were pleasant and courtesy. I was very satisfied with there service and I will use there service again. Thanks for your prompt service.PATRICIA L.
Le client n'a pas laissé de commentaire.PATRICK M.
I was suppose to pick the trailer up in Ahoskie NC after making a reservation 3 weeks out, less than 24 hours before pick up I was emailed that I needed to go to Conway NC. Good thing I have a smart phone to receive the email. Once I arrived to pick up the trailer the price of the trailer went up 20,00 $, but how could I argue I had to have the trailer. Flythe Brothers in Conway NC needs to update there Uhaul computer, they did not have any location in Pawleys Island SC for drop off.WILL T.
I probably won't use U-Haul in the future. I called to rent a truck in Roanoke Rapids, NC. I then received an email saying a truck is available in Conway, NC - 30 miles out of my way. My plan was to rent the truck in Roanoke Rapids, not in Conway. I used to rent the truck at the location where I made my reservation but apparently you have changed your procedures which do not benefit your customer. The personnel were very good at each location.DAVID F.
Le client n'a pas laissé de commentaire.ALICIA H.
Get the law suit closed out with ford explorer.DAVID B.
Le client n'a pas laissé de commentaire.MICKEY B.
Wonderful! They helped me after a different location had my reservation for 2 weeks and then 2 days before I needed it called and said they could not get what I needed. Rachel at Flythe Bros. went the extra mile and found the truck we needed.Donna W.
Le client n'a pas laissé de commentaire.Lorretta J.
Le client n'a pas laissé de commentaire.TERESA S.
Le client n'a pas laissé de commentaire.KATHRYN G.
Nothing can be improved with Flythe Brothers where I have gotten my last 2 uhauls from. They always have what I need and if they dont they will find what I need. Blake, Rachel, and Ashley at Flythe brothers are most pleasant to work with!!!BROOKE J.
Dickie was great in assisting me returning the truck.VICKIE SONNAE G.
Le client n'a pas laissé de commentaire.THERESA G.
I droped off the rental at Conway Flythe Brothers and put a copy of my contact and the keys in the drop box around 5pm Sat. I called them on Monday to make sure everything was ok and to be sure that I returned the rental with the correct amt. of gas in it. He said everything was fine and I could pick up my change from the deposit (31,17) from him. I moved only one block away from Flythe Brothers. About 30 min. later he called me back and said that he could not give me the 31,17 because of the way it was written up on the contract, I was referred back to Ace in Ahoskie. I spoke to Dennis at Ace and he was very helpfull. I had to dirve back to Ahoskie (another 25 miles one way, 50 miles total just to get my change! I spent alot of money and time driving back and forth to Ahoskie and going round and round on this rental. it should have been a very simple rental but turned into a costly nightmare for me! Not to mention having to pay someone to take me to pick up my car at Ace in Ahoskie. (50 miles round trip! at 3,15/gal.) I have rented before from Uhaul and have not had any problems! This was a nightmare!ALICE W.
Details of the rental agreement was not explain at the timmy rental.AMANDA W.
Le client n'a pas laissé de commentaire.Wanda T.
Le client n'a pas laissé de commentaire.DAVID B.