Le client n'a pas laissé de commentaire.
Antwan W.
Customer Reviews for FOE Property Management
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The representative was late to the store. I had to rush to make my move appointment with the movers due to the delay. At first, I was told they didn't have my reservation even though I received email confirmation and a phone call from a Uhaul representative the day before. Noone was at the store when I returned the truck. The drop off procedures were not clearly communicated to me. I didn't receive notification to check in until after my reservation. This was a very stressful experience on top of an already stressful situation.
Kettely J.The rental, pickup and return was very easy. I was very happy with the customer service and equipment rental.
Susan M.No one was at the location upon my returning the truck the same day of rental. Only a sign on the door with instructions. Now, you all are trying to charge me for an extra day when I turned the truck in the same day.
Patricia J.Your agent needs to be on time arrived late. The cab was dirty.
Miguel M.Staff was professional, quick and friendly
Carson W.Be Open To Give Out The Keys Of The Original Vehicle That Was Intended To Be Rented.
Davonte H.the customer service was great. The lady that provided the service was professional and courteous.
Marcus C.Make sure enough equipment is available.
Lester V.I didn't like having to park the truck in the back of the building.
Deevika B.Process was simple. The representatives were friendly and helpful!
Shalanda C.Everyone was nice.
Shontelle H.The driver's side door needs repairing but other than that the vehicle was fine.
WANDA A.Everything went quick and smooth.
Dariel R.The agent assisting me here was very pleasant and persevered to straightening out the dreadful situation caused by the check out agent. She made several phone calls.and was extremely patient and professional even after having to explain the problem to the field manager several times. I was extremely fatigued from the move but maintained my composure . Problem finally resolved .
Mary D.Thank you so much for excellent Customer service
brittney R.Good friendly service. Made rental easy.
Joe A.Its ok
Marvel C.S.O.
CLEO J.I still think this location should Sanitize the vehicles, for example wipe door handles and steering wheels ect.. When i Sanitized it before use it apears it havent been sanitized in a long while.
Wiley H.N.D.
Lawrence B.Great Service and the hand truck they had was very useful
WESLEY J.was using Riverdale location and very poor experience there but for the 759 Jonesboro location was very good. I recommend keys being in the lock box when an appt is set for pickup
Chandy K.The employee had exceptional customer service skills.
Wylene T.The lady we dealt with was super nice and polite.
Deborah H.Great service, she called to make sure I found the location. She drove the truck around to the front for me , gave me good instructions
Katrina C.I love the owner and family. Really great people
Anthony V.Thanks
LAWANDA F.I didn't like having to walk around the back of the shopping center by myself when I brought the truck back after the location had closed as I had parked my car in the front of the building. Also, the person who picks up the phone only answers with “Hello†and the place is hard to find as they do t have a Uhaul sign until you see the small one on the window. When the driver's seatbelt got stuck when I was about to bring the truck back, this location wasn't helpful. I called Roadside Assistance since I couldn't legally or safely drive it the few miles back. The location left me a message saying that I'd need to drive it (!!!) to another location to pick up a different truck - something that wasn't feasible for the previous reasons. Also, I didn't need a new truck. I just needed to take it back. The person I rented it from said the trucks were old, but I didn't expect a malfunctioning seatbelt. Next time I'll make sure that I make a reservation with s regular dealer - which is what I thought I was doing. All in all, it was a long and frustrating afternoon for what should have been a quick trip.
GINA L.The seller was so friendly and helpful!!!
Mary T.Truck was there. Which was a good thing. But it definitely had damage on it that wasn't listed in the pictures. Also the 2 dolly's requested were not in it.
Dylan H.Great experience! Very accommodating!
Chauntevia N.Send more customer to the location. Their customer service is excellent.
OLAJIDE O.Everything is perfect. Do not change anything
JESTER A.This Uhaul location is not visible need signs so customers 🙄😒 can find location easier
EXZER D.Loved the friendly speedy service!
Ciara W.Vehicle required cleaning. Obvious signs of dust/dirt inside during Covid. Improve online checkout of vehicles for customers.
ricky C.Great service. I needed to return the uhaul later than expected and the owner was very understanding and extended my uhaul rental with no issues.
Alicia R.Clearer information of your location.
VAUVENARGUES L.My pickup location was changed the morning of and no one called me to tell me. I did get an email but I don't check email that often. It cost me 18 more in Uber fees, as well as 2 hours of my time. One hour waiting for the second Uber and the trip. The second hour due to missing my scheduled pickup time. I had to wait for the lunch break to end.
PAUL T.Just keep up the good work 💪
UNA R.The owner came in on the day she is closed to help me with technical difficulties. She tried for hours to process the invoice. Uhaul system had crashed. I couldnt get the truck that day(Sunday). The owner kept me updated throughout the evening. The next day she made sure everything was ready. She went above and beyond her duties.
Stehanie M.I was charged a day extra for dropping off truck 20 minutes late plus 20$ extra for after hours service !!
ZAIN Z.Service and equipment was great... best UHAUL company we have used.
CLARK M.I love the friendly cust serv I received when in the officw. The only thing I didn't like is that qhen I get the directiona from the internet, it takes you somewhere else. Maybe IT can fix that.
DORIS B.