Évaluations des clients Folsom Dam Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Folsom Dam Market

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Christine S. le

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using the on line check in system was cumbersome but I understand and muddled through. when I went up to the counter there was a line and the reason there was a line is there was some fool who arrived after me (I was struggling thru all the online steps on my own) and walked up to the cashier to have him help him thru each step. ridiculous. I had to say "hey I did that all already, can I get my truck" I still had to wait while the fool needed handholding

Regan S. le

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Le client n'a pas laissé de commentaire.

Ryan E. le

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WHEN WE ARRIVED, WE WERE TOLD THAT THEY NO LONGER DID UHAUL CONTRACTS AS OF LAST WEEK. I SAW A TRUCK IN THE PARKING LOT AND SHOWED MY CONFIRMATION NUMBER. THE EMPLOYEE CALLED HIS BOSS WHO THEN WAS PUT ON SPEAKER. THEY SPOKE IN A LANGUAGE THE WHOLE TIME I DID NOT KNOW. SOMEHOW THEY FOUND MY RESERVATION AND I GOT MY TRUCK. THERE WAS LESS THAN 1/2 A TANK OF GAS IN IT, WHICH WAS NOT GOOD BECAUSE WE HAD A LOT OF DRIVING TO DO. THE CUSTOMER SERVICE WAS NOT WHAT I EXPECTED AND IT DELAYED US A LOT DUE TO THEM "NO LONGER USING UHAUL CONTRACTS". I WAS DISAPPOINTED BUT AT LEAST I GOT THE TRUCK. THEY ASKED US TO RE-DO EVERYTHING THAT I HAD DONE ONLINE SUCH AS NAME, PHONE NUMBER, ETC.

shai B. le

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Have 2 clerks. There was only 1 clerk who was also the gas station cashier and spoke very poor english. He kept stopping our process to assist other customers which caused him to lose our information multiple times and the whole process to drag on for an hour which caused us to miss the retun deadline for our rental car and pay extra there. He also entered our information wrong and even though I asked him directly if the rental was for 12 days and he said yes he inputted it on the contract as a 2 day rental.

charles B. le

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You have to watch out for this location, they had charges that are no requested. Before getting the truck the staff member expected me to unload the equipment in the back of the truck before taking it when I didn’t need or request items. This location leaves your personal information on the counter when this location is a gas station/fast food chain and has a lot of public access to see your information. Very thankful for U-haul customer service in refunding the charges. Highly don’t recommend this location.

robin T. le

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They were ok just busy.

Faisal A. le

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Le client n'a pas laissé de commentaire.

TERRY G. le

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I wish there was signage saying that this was a U-Haul Rental center There was only one U-Haul rental truck If that truck wasn't there. It would've been very hard to find this location

shannon M. le

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HORRIBLE!! When I picked up my truck the associate asked if I was returning to the same location, I said no I was returning to Yuba City and he said ok. The truck I reserved was a 17', yet I ended up with a 15' truck, which in turn caused me to take several more trips than expected and I had pay movers twice. When I called to extend the rental I was told I was to drop off at the same location I picked it up from and if I was to drop it off at a different location they said no because that location owns the truck. I asked to speak with someone who could help me. The following day I got a call from the district manager who was incredibly rude, and accused me of trying to get the rental for free from the start of the call, never once did I ask for anything OTHER THAN to change the drop off location, which he told me if I did drop off in yuba city he would charge me hundredsof dollars in fees. The call ended with him threatening to ban me from renting from uhaul ever again (not a big deal, plenty of other truck rental companies out there, many of them are much more affordable AND the actually provide CUSTOMER SERVICE). Because I had to wait for a ride to return the truck since I was not expecting to have to go back out to Folsom to return the truck, I called customer service to extend the rental a day, who said they had to call the district manager for permission. I then explained to the customer service agent what had happened and that he would not help me. She assured me that extending it a day would not be a problem and called him anyway. When she got back to me she informed me that I had to return it now or the district manager would report it as STOLEN!!! How could that be when I called to extend it! The district manager is unprofessional, a bully and has no business being in a position of authority. I called corporate and never received a call back, therefore, I have filed a complaint with BBB. Not to mention the truck had it's windshield taped one, was filthy and full of trash when I got it. Also, upon return they used a "APP" to determine the gas level on an old truck, which I am positive is not compatible with any sort of gas tracking app to try to over charge me for gas. Thank goodness I had my gas station receipt and took pictures of the gas gauge upon return showing I had filled it up to the specified amount so they could not get away with it.

andrew O. le

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Have rental equipment that was reserved available for the customer at the same location instead of sending me to 3 different locations at 3 different times. That really jacked up my move

Braun C. le

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I have already created a claim ticket with customer service for a manager to call me. Waiting for the call

Joe M. le

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Le client n'a pas laissé de commentaire.

Teresa S. le

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Le client n'a pas laissé de commentaire.

paul R. le

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Le client n'a pas laissé de commentaire.

BRUCE T. le

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He made me pay him an additional $10.00 in cash. I asked for a receipt and he didn't want to give me one but I insisted so he gave me a receipt for $10.00 and rang it as groceries. I saved it. The truck was not ready when we got there.

Baylee P. le

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Le client n'a pas laissé de commentaire.

erich H. le

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I waited for one whole hour to be checked out and another 1/2 hour to be checked in. I would not recommend this Uhaul location to anyone and do expect a call and or refund from a manager of your company.for all of my wasted time.

Erin B. le

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Booked a week in advance. Keys were not left out for my app pickup, had to wait 3 hours for them to open. Gas tank was empty, tried to give and charge me for equipment I didn’t want and turned down a few times. Truck was full of trash in the cab. Employees seemed clueless on how to sign out a truck. Pretty sure they had someone at home do all the paperwork and printed her email for me. Mileage was wrong on paperwork and tried to charge me for an extra 54 miles.

dennis B. le

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I had a problem with rental rate that was promised due to not being able to have a truck from the Gilroy, CA area. They lowered my rate from $430 to $390 but was not shown on the contract when I picked it up. I did not notice until I had left the rental facility. Shantel (sp?) at your AZ call center found the reduction in the notes and was very helpful to get the $40 credit back on my card. I have rented three units so far with another 2 more to go with this move, so I know UHaul very well and you have been great to work with.

Tim T. le

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I have never been to a more screwed up Uhaul dealer in my life. There were no signs, in the front of the business indicating a Uhaul Dealer. There was a guy sitting on the ground of the car wash that didn’t even get up, he just pointed in the other direction when I asked where I should go. There was a paper dish on the dash and the truck had not been cleaned. There was no one at the counter and I had to wait about 10 minutes before anyone came to it. They brought the truck around and I started to put some things in the back and there were about 40 Uhaul blankets in the back. I had to wait another 20 minutes for the guy at the desk to tell someone to clean out the back. I spent probably an additional 35 minutes waiting for these idiots to get the truck ready——-HAVE YOU EVER SEEN A CHINESE FIRE DRILL? It was the worst experience I have ever had with Uhaul and I have used Uhaul about 10 to 12 times in the recent past. I am surprised a company of your reputation, let this account keep your name on the trucks they rent. I have seen a Day Care Center better run than this. I did not want or pay or the “Safe Move” option and would like it deducted from my bill. I hear that there are other Truck Rental Companies out there. Tim Tierney 916-531-3528

shane B. le

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The guy didn’t know what he was doing charged me for extra day wasn’t sure how much deposit was truck was gross inside the cab

Annette L. le

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Le client n'a pas laissé de commentaire.

Jim L. le

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Le client n'a pas laissé de commentaire.

Danielle B. le

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If this had been my only contact with a Uhaul center, I would never use them again and would literally rather buy a truck than do business with these A holes. The clerk who was also working on gas and market purchases was rude, unhelpful, and refused to address any issues with the rental. I had to spend two days making calls on an overcharge and never heard back from the district manager on my complaint.

sophia elaine W. le

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Felt ripped off. Store person did not tell the truth to my wife.

Patrick R. le

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This place is very poorly operated and they will steal your money by charging you for 1)dolly you never had 2)pads you never had. 3)charge you for gas when you brought it back full. I have reciept showing gas at the same station upon return. Avoid this location at all costs. U-Haul needs to close this place down.

MICHEAL ALLEN S. le

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Rear tire on trailer was well worn the attendant said he would have his manager call me and U-Haul would switch it out. I never received s call. I took the chance thT the trailer would make it. We made it but I had to keep checking on the tire.

Kim M. le

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Clerk was totally apathetic, more focused on his iPhone than his customers. He was rude, very unhelpful, and as lazy as a sloth. The location was unkept and messy, just like the employee. I will not go to this location again or ever recommend it to anyone.

MICHAEL K. le

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Communication was not close to being adequate. I will not ever use that site again. Call me if you wish Michael Keller 916-247-0553 Thank you

DONALD R. le

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Trailer was old and wore out. Lacking in knowledge and effort to hook the trailer up to my truck.

Don W. le

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i was SHOCKED to be asked for a 3rd contact information besides giving my information and my son's information for rental. IT IS NONE OF YOUR BUSINESS, for this reason alone, i will seldom use UHAUL in the future.

MARYKATHRN MECIN C. le

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Le client n'a pas laissé de commentaire.