The Vehicle was fine everything worked. The only thing is that the vehicle needs some attention.
David Barboza
Customer Reviews for Fontana Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It’s nice
No Given Name AnkurOnce the tank was full it leaked when ever we came to a stop and then accelerated. It wasn't until the gas level was below 1/2 tank that the truck quit leaking fuel. Also some how a massive amount of water got into the cargo area unbeknownst to me and damaged our product.
Todd HodgeThe smell was horrific in the cab of unit rented. I tried spraying with Lysol and nothing seemed to help. Thank claimed to be 0,5 tank but was just under the half tank line
KIRK FARRThe originally chosen location that is close to my home/moving area was in Rancho Cucamonga, CA. An hour before pick-up time, I was informed my order would not be able to be completed at that location, and instead was routed to a pick-up location that was 15 miles in the other direction. It was disappointing, and frustrating, especially since it was such short notice, and because I pay for mileage and this change added an additional 30+ miles than I had budgeted for.
Melissa BrockThe experience was a bit below average. The cup holder was full of water and the trailer area was full of dirt and leaves.
Miesha MorseVery friendly and helpful
JIM VANFOSSONRamps were a bit hard to pull out and push in but otherwise equipment was tip top. I never have a bad experience when I Trust in UHaul equipment. They never let me down and are always the safest and best for my needs. I always feel confident when I use UHual equipment.
Mark PikeExcellent service à la clientèle
Gabriel MorenoI was charged for a dolly that was not supplied. Over charged as well when I was quoted $70 and charged $98. I would never recommend this service nor location. Worst experience especially since since my account was low on funds since I am moving.
marian martinezThe guy who eventually came out to help was very nice and professional. He assisted me in closing out my truck and I'm satisfied with his assistance. However, I waited 10 minutes in the office with another guy who was also waiting. No one was in the office anywhere for at least 10 minutes and there was no sign saying someone would return within a timeframe.
Mariko PegsAucun
ma donnabell sungaExcellent customer service
LAWRENCE VOLKPlease be sure that the key in the lock box is not wedged into the box so that the box will not open. I almost gave up and cancelled my rental because the top of the card that the key was on was wedged under the bolt at the top of the front sliding door.
Amanda LitwakI never received any callbacks about my unit. I was in the hospital and fell back on payments and honestly slipped my mind until I called. I was told a manager would be reaching out and they never did. I'm literally just finding out you all emptied my unit without my knowledge. My mom died when I was 14 and some of my lasts things I have from her are in there. I literally have nothing and been living in my car so to find out I just lost my last of everything to my name is hurtful. I was just gonna go down there tomorrow!!! I wish I would've gotten a call at least before emptying my until
Shahidah Muhammad | Expérience généraleDrop off was quick and easy
Anthony WashingtonFontana Self storage was a highly efficient and professional storage center. From the front office's customer support, to their hospitality and kindness. I would definitely refer friends and family to them. Maria was beyond helpful.
Uruth Kaylanie Menal | Expérience généraleGreat service the employee help me with a resent problem I had with a previous rental on 1198 E Baseline St, San Bernardino, CA 92410 on that same day. They were very helpful and everything went smooth.
Martha RomeroRental equipment was not in the truck at time of pick up. Person who checked me in wasn't very friendly and didn't help me with the dolly at all. She didn't even know which truck was mine. I asked how I would know, on the keys has a code but the code isn't visible on the outside of the truck. I only knew it was my truck because I tried the keys. Truck had a bad alignment and was hard to drive. Overall it got the job done, but staff was not helpful.
Lindsay Guerrabon
Alex SanchezNothing really
STEPHEN BARTLETTThanks for your service 🙏🏻
Maria Guadalupe Zamora | Expérience généraleThanks for everything
Kimberly Thompason | Expérience généraleJust keep doing what you are doing now.
Sahar zayerGreat service every time.customer service is super.very helpfull & friendly staff 👍👍
Jatinder RathorGreat experience all the way around
Stacey MackYour staff was very professional and helpful. They were courteous and helpful. Thank you so much for all your help!
Elizabeth DaughertyOffice might be TOO lavish for truck rental pickup. Almist looks like a hotel check in.
Stefan LintonHe was so friendly and helpful and gave us some advices too.
Kenneth WilliamsProfessional and friendly service!
Tom NeddersenKeep up the great customer service! The girl at the front desk was lovely and friendly and beautiful
VICTOR LOPEZS.O.
Richard MadridNice
susana verdugoLove the ease and convenience. And the fact that I can keep it for 4 days straight with last minute notice.
Engels Bonilla👍
RICHARD LEENice people
Sybil Acevedo | Expérience généraleEverything was ready and customer service was excellent
CARLOS DIAZThe best.
gary golanPrice hikes were high and relentless
MICHAEL ARANDA | Expérience généraleCustomer service is very good
Edgar DeleonAmical
ALLISON COPENHAVERIt was not the location that I was unhappy with it was the representative that did not tell me that I would end up paying $1,09 a mile to rent a $19,99 truck. I ended up spending $384.00. When I selected the box I do not agree with the price no one call me to discuss. Next time I would go to another rental place and maybe they can be more honest.
Eric WilliamsAwesome experience for a first time customer, smooth and easy .
KENNY A MILLAN MARTINEZ | Expérience généraleThe best customer service I have ever received !!
JOSE PORTILLOMerci
NORA GONZALEZi have nothing else to add everything is in order good service
Larry Balatayo DalidaOverly priced and there vehicles odometers go double what a car would be. Mine said I went over one hundred miles and in reality I only went sixty. So they charged me for all those extra miles. Wouldn't use them again with all these hidden fees. They advertise 19,99 for the rental and you land up paying $250 all said and done. U-haul is a rip off.
GABRIEL RODRIGUEZGreat customer service, very helpful.
GABRIEL MORENOExcellent service à la clientèle
Kyle Whiteside