Took me an hour and a half to get my truck. AFTER I did the online check inJustin D.
Customer Reviews for Food and Gas Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Michael M.
Where else can you rent a UHaul and get the BEST gyro in the state of Ohio?! The food at this location is gourmet middle eastern cuisine... extraordinary find!Jane A.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.Timothy A.
First of all all the trucks they had were stuck in snow and ice which they said they notified you so they gave me a key to try to drive it out which didn't happen so they had a big one there after talking to customer service was able to get that for the same price but when my help arrived to come and get it ti drive it was also stuck in snow so the owner finally got off his chair handed me a shovel ti dig it out but it still wouldn't budge so he finally got a worker in his store ti put ice melt and he worked it out so by then I was two hours behind so it was way longer than I wanted to be and service there was horribleâ€¦ can't believe they expected me to get it out of a foot of snow and iceâ€¦. Would never ever ho there again!!!!LORI H.
Le client n'a pas laissé de commentaire.vickey P.
Dealer didn't go outside since it was snowing and made us go back and forth from the truck to get the details.Brian F.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.Ayman O.
Le client n'a pas laissé de commentaire.barb L.
Le client n'a pas laissé de commentaire.Bruce P.
Le client n'a pas laissé de commentaire.PAUL S.
Le client n'a pas laissé de commentaire.Renee J.
Le client n'a pas laissé de commentaire.MICHAEL K.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.alyssa A.
Le client n'a pas laissé de commentaire.Karen W.
Le client n'a pas laissé de commentaire.yasmin W.
Have more of the check in process online in order to be completed ahead of timeJames M.
Some locations don't have drip boxes and U'll need to drop the keys off inside the gas station. Also take pictures of the driver cabin as well as the truck's storage space.Kwabena O.
Le client n'a pas laissé de commentaire.Ashley F.
Le client n'a pas laissé de commentaire.miller W.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Shannon D.
Where I picked up my UHaul in Ohio , absolutely useless, didn't get any paperwork, was told just take the trailer if I got stopped by law enforcement, I was in the system. There wouldn't be any trouble, no knowledge of the trailer hitch size. Paid for the rental and insurance with no paperwork. Turn signal and brake light , on drivers side inop. Where I turned it in at Caroline Market was the only help !Monty F.
Clear the snow off the vehicles.Bartolo C.
Le client n'a pas laissé de commentaire.tammy M.
very very pleased with this rental. U haul representatives were kind and accommodating when i needed to extend my contract.They responded to emails promptly. Will use againMichael H.
We would have appreciated walking out to inspect the truck with us, making sure we had the correct vehicle, going through to make sure that everything worked. We were given the key and sent out the door -- it was less than reassuring. The truck had a flow problem, we found out on the road -- it blew in hot air at the drivers feet.Cynthia C.
Le client n'a pas laissé de commentaire.Terry P.
Le client n'a pas laissé de commentaire.Rodney C.
Did not help me get trailer hitched. Never checked my hookup.Brian S.
This place was horrible I waited forever for the guy who takes care of uhaul to come get me the key he wasn't going to be back for an hour. I didn't have this amount of time to wait. This is the worst service I've ever had. I had the same issue coming back. I'm in the middle of moving I don't have time to wait for this! They should reimburse me for the time I had to wait!Renee F.
Truck was clean and comfortable, wish it had cruise control.joseph G.
Le client n'a pas laissé de commentaire.James N.
The drop off location was fantastic. The employee that helped me drop off the vehicle was very helpful and kind. I would recommend this location to anyone.STEVEN S.
Le client n'a pas laissé de commentaire.MELVIN P.
Process was super easy especially when checking in online. Returned early, service was far better than others, would recommend.Michelle S.
Besides the location being right on a corner this was a great location!Ryan S.
Le client n'a pas laissé de commentaire.oliver S.
Le client n'a pas laissé de commentaire.Dave C.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.charles C.
The man doing the transaction made it easy and he also made is laugh on moving day.terri S.
Le client n'a pas laissé de commentaire.Steve B.
Better customer servic and better U-haul knowledge.Regina C.
I was told that dropping off at this location would not cost any extra. Imagine my surprise then when I got a bill for nearly 6 times the original amount. When I tried to clear it up with U-haul I was rudely told to go read the fine print of the contract. Because apparently it's fine to lie to customers as long as the fine print says otherwise.William V.
I still haven't received my email confirmation that everything was ok that I returned the truckBRUNO R.
The dolly I rented was available and ready to go when I got there, but when returned it was never checked back in by the store I picked it up from.They charged me for 2 extra days before I caught it. Uhaul Is taking care of the refund.Robert W.
There seemed to be some miscommunication between U-Haul and the pick-up location. I had to resubmit almost all of my information although I had entered everything including credit card info. Otherwise everything went well.Miriam W.
I've requested a conversation with the District Manager about this rentalrobert C.
Le client n'a pas laissé de commentaire.Customer R.
Le client n'a pas laissé de commentaire.Thomas C.
The worst experience I ever had I was cheated all the way and it's seems that nobody even cares in this companyMohammed A.
Nice and friendly staff that made it an easy experienceTERRELL W.
Le client n'a pas laissé de commentaire.John C.
Trailer did not have a cord for lights. Sales associate could have cared less. We stopped later in the day at Youngstown Uhaul and asked for a cord for lights as we were going to be out in the evening/darkeness. Gentleman at Youngstown Uhaul was great and put the cord on the trailer .Debbie P.
Couldn't get computer system to work properly while I was there but said he would resolve the issue and email me my receipt. He just have worked diligently because I received my email receipt fairly quickly. Not bad service at all.
Le client n'a pas laissé de commentaire.Carol F.
Le client n'a pas laissé de commentaire.Jason G.
Everything was perfect, online experience, pick up, & the vehicle were of the best! MerciMichael W.
Le client n'a pas laissé de commentaire.Eric B.
There was some initial confusion with what was available. Some refresher training would be a good idea. Other than that, no problems!Dennis M.
Le client n'a pas laissé de commentaire.joseph E.
Le client n'a pas laissé de commentaire.Bettie M.
Le client n'a pas laissé de commentaire.Ken W.
Very friendly and helpful staff. I really like renting from them. It was nice to be able to pick up dinner from this location also.Virginia D.
Reps at store were clueless. Could not get a breakdown of my bill. It was $50 higher than my submitted bill online. Got no explanation besides, " you'll get a lower bill when it process". I did not. For those of you reading online, do not use uhaul. Please use budget or another service.Phillip W.
I called to confirm that the 10 foot truck was available and was told that it was and I could pick it up any time. When I went to pick it up at 1:30pm, it had been rented out for 4 hours and the request was made for me to return at 6pm. This was not possible. I requested to get the truck in the lot (20foot) but at the same price. I was given this, however, when I returned the truck at my drop off location, the contract could not be located. The paperwork and contract was not completed correctly by the pick up location which required an additional 30 minutes of work by the receiving location to fix the situation.Kellie D.
Le client n'a pas laissé de commentaire.dave P.
Le client n'a pas laissé de commentaire.Dave H.
Le client n'a pas laissé de commentaire.ROLAND R.
Le client n'a pas laissé de commentaire.KHALAD S.
This pick up was to help a 99 year old women who needed to get out of her environment asap, a company funded trip in which became a horrible experience. Where the first pick up was scheduled had been closed down for years and I had to travel 40 minutes out of my way to get to the next available pick up location, after waiting on hold for a rep in the middle of nowhere because I never received a text. The second location, although staffed with friendly employees, did not know who to use the uhaul web site and I waited for 30 minutes to continue on my journey. I will think twice about using your company again.Melisa H.
Very friendly people. Nice convenient location.mike N.
Very Helpful and professional!DONNA B.