Customer Reviews for Food Stop
(U-Haul Neighborhood Dealer)

Évaluation :

3

If I make a reservation , I would expect it to go smoothly. I was rescheduled twice each time further and further from my Home. Your new policy Sucks

Évaluation :

1

The drop off took forever. The guy trying to check my return in seemed clueless or lacking the training. I finally just downloaded the app and did it my self and handed him the keys.

Évaluation :

5

The truck exceeded my expectations and had plenty of space for my needs.

Évaluation :

1

I also emailed a reply from the receipt I received but the guy I rented from here was so sketchy. Told me there was a dolly in it, there wasn't and I had to come back for it. Then he charged me for two dollys. Left more gas in the truck than when I picked it up, but he charged $35 for gas. Also only had 40 miles to empty when I picked it up, tried to tell me to buy gas from his gas station. Then ran up the miles 4 more than what I left it at. Just scams all around.

Évaluation :

1

The truck hadn't been swept out. Gas tank was at 3/8 of a tank. They didn't have the dollies and furniture protectors I ordered.

Évaluation :

5

Easy

Évaluation :

5

It's a fine tuned experience very smooth in and out...

Évaluation :

3

Location was dirty as soon as we arrived. Merchant was very hard to understand. But service was good!

Évaluation :

1

By far one of the worst customer service experiences I have ever experienced. We arrived to pick up the Uhaul and were made to wait an hour to get it because the location failed to prepare the uhaul. We were told we would wait "3-5 minutes" for the Uhaul but that turned into an hour-long wait. When we got the Uhaul it was dirty in the cab with items left from the last renter. The back of the Uhaul had broken glass in it, blankets thrown everywhere and dollys laying on the ground. Also, the items I ordered ahead of time where not at the location as promised which made moving even more difficult. I usually use Uhaul for moves and was so disappointed in this experience and will be looking for other moving options moving forward.

Évaluation :

1

I reserved a 15' truck but only got a 10 ft, the 15 foot hadn't been returned yet, but was still charged $29,95 and $1,09 mile as tho I had the 15 ft., instead of the rate for the 10 foot of $19,95 plus $0,79 mile. Now I have the hassle of trying to get a refund! NOT HAPPY AT ALL 郎

Évaluation :

1

Truck was trashed and very little fuel.

Évaluation :

1

I found out that they gave me the wrong truck when I went to return it. The truck box was filthy with trash on the floor, it had not been swept out. The truck had less than 3/8 a tank of fuel whereas my contract reflected 1/2. I paid for a dolly and they did not have any. They referred me to another U-Haul location down the road to get a dolly, but that location was closed. I immediately called customer service about the missing dolly. They said that I would receive a refund and my account noted...neither of which happened. Finally, worst of all, the truck had a check engine light on. Absolutely terrible customer experience from both the pick up location and customer service who flat out lied to me about being refunded for the dolly.

Évaluation :

3

The rental was very smooth. Did not have dolly or moving blankets which were ordered. Offered to pick up at another location.

Évaluation :

1

I was charged for driving 108 miles when I only drove 30. I was never instructed to take a photo of the starting milage so when I reported them charging me for more miles than I drove they said they could do nothing about it. Very poor service and I'll never use Uhaul again. I was also charged a random fee of $25,92 when all rented was the truck (no other supplies were purchased/rented). I can't express enough how frustrating it is to be in the middle of a move with little money and to be taken advantage of. What was supposed to be a cheap move 15 miles away turned into a very expensive trip that I am unable to afford. If this issue would have been resolved I would consider using Uhaul again but that's unfortunately not the case.

Évaluation :

2

The gentleman I rented the truck from told me I could drop the truck off anywhere. And when I did I got charged an extreme amount of money for it

Évaluation :

1

Attendant was preoccupied with other customers, was unable to give clear answers and had computer problems. Did not have a good experience and would not recommend

Évaluation :

1

TELL THE THIRD PARTY UHAUL TRUCK LEASER TO CLOSE CONTRACTS IN TIME. I WAS CHARGED TWICE BECAUSE THIS HORRIFICALLY TERRIBLE FORGETFUL UNPROFESSIONAL BUSINESSMAN FORGOT TO TERMINATE MY CONTRACT BEFORE THE 24 HOUR MARK. I HAVE CONTACTED UHAUL CUSTOMER SUPPORT SEVERAL TIMES NOW IN HOPES THAT AN IMMEDIATE REFUND WILL BE ISSUED TO ME BEFORE MY BANK ACCOUNT GOES NEGATIVE. GEEZ. THANKS!!!!!

Évaluation :

1

This guy is a thief. He claims he doesn't have dollies yet wouldn't refund the charges since I booked them he also told me to go down to another uhaul store so they could give them to me. The other store said absolutely not that's not how it works so no dollies but I still got charged. We also filled up the tank back to where it was when we rented it and he charged me refuel!

Évaluation :

3

There was a larger uhaul before we got to this tiny location but we were told to go to a mile or so further down the road. It was hard to see. He didn't even know we were dropping off there but was fine with it. He was nice though. We should have picked the drop off location ourselves.

Évaluation :

3

I returned the car at 4pm. My bill said I returned the car at 4:45pm and I was charged extra.

Évaluation :

4

IT problems delayed the process. However, it was a pleasant delay as I observed how the owner dealt with his customers. Good man, treats them well. Not his fault: I ordered a dolly and 6 blankets that were not in the truck. Had to go to the u-haul office about a mile away. More delay, a decent delay with helpful staff. Still a delay.

Évaluation :

1

Got charged for an extra day when I brought it back on time I will never use this location again

Évaluation :

1

The truck was filthy - bug guts all over the glass... who knows what in the cab, and the cargo needed sweeping. When I asked for a broom to sweep it out the guy gave me attitude expecting to be thanked for loaning me a broom so I could do his job. And from there the attitude got worse. He didn't give me a copy of the contract, didn't have the blankets I'd rented, couldn't give me information on the contract... so I went down the street. I loaded the truck at 6th and Sheridan and it felt rough - a very low rear tire. Turned out to be 2 flat duallys. I'd gone less than10 miles, closer to 5. That was a wasted hour waiting for roadside service, but if I'd used the freeway it would have been worse, maybe much worse. Your Rep's negligence and spiteful indifference could have gotten people hurt... You all got a serious problem there.

Évaluation :

1

got there, waited a while, they couldn't figure out what truck to give me, even though they had 3 trucks available, apparently they didn't have keys for all of them. When I opened the back of the truck 30 min later, there was a large cabinet in the truck that was never emptied which I threw behind their building.

Évaluation :

2

When I got the truck, the mileage was incorrect. I had requested furniture pads in my reservation online but the gas station where there were parked didn't have them. When I returned the truck, the gas station guy couldn't give me a receipt because he had to call the supervisor to correct the mileage. I was still charged for the furniture pads that I never received. I was worried I would be but the gas station guy reassured me that my card wouldn't be charged until after I received the receipt, which is false because I was charged the extra $10 for pads I never got and was charged without my consent. I would not recommend this Uhaul location to my friends or family, very unorganized and borderline predatory.

Évaluation :

5

Rapide et sympathique

Évaluation :

5

Both gentleman who checked me in and out were very kind. They answered my questions and made the transaction quite smooth.

Évaluation :

1

Horrible customer service. Impossible to speak to a representative in Colorado for help on website chat or 1800 number. Over charged after the drop off location being changed several times. We will never rent here again.

Évaluation :

4

Nice and helpful

Évaluation :

5

Friendly, organized, clean and helpful

Évaluation :

3

Make signage for where to drop off.

Évaluation :

3

Not clean. Not able to upload pictures of cracked windshield. Glad I expedited reservation online prior to pick up otherwise would have missed my appointment. Glad there were no charges to dispute. Fair and easy just could up the cleanliness factor. Smelled, ashes, spilled drinks, trash in back, not swept, dirty windows, etc.

Évaluation :

1

Guy didn't know what he was doing he had to make a phone call to figure it out and even when I filled up the vehicle I was still charged 18 for gas they are a scam and a repoff

Évaluation :

5

Nothing, I've moved a lot. I've rented a lot of UHauls. This was by far my best experience.

Évaluation :

1

The employee didn't speak much English and gave me the keys to the wrong truck. He was the only person working the counter and every time a customer walked in to purchase something, he dropped what he was doing to help them which prolonged my wait to get on the road for a 19 hour trip with a 1 year old. The place was dirty and the truck was dirty when I picked it up.

Évaluation :

2

After completing all the directions for returning it, the UHaul app froze and all the information was lost. I had to enter it all again. I would rather deal with a person.

Évaluation :

2

They put in the wrong destination and wanted to charge me to change it. Uncool. Train the workers to listen to the customer. When we say the city we are going make sure that you put in the correct city not one 5 hours away.

Évaluation :

1

Cannot even begin to explain my horrible experience. The guy renting out the truck obviously knew nothing about it. Couldn't get the trailer off of it that wasn't supposed to be on it. I got 2 mins down the road and the trailer fell off and was dragging by chains. No one could come help me from uhaul. My friend finally came and helped me. They made me drive it all the way to another uhaul to get the trailer taken off. Mind you, this is after I showed up at 8:30 for a reservation I had made at 8:30 to a location that did not open until 9. Got there and waited and they said they didn't have a truck for me. Uhaul said they "didn't know who they called last night". So I went to 3 locations nowhere near my house to get a faulty truck. Whoever returned it threw all their blankets and dollies in the back and it was never cleaned. It took me about 5 hours to do a move that should have taken an hour and a half. Had to pay the movers for all that time too. Uhaul gave me the truck for free but what a waste of time and money.

Évaluation :

3

I never received the dolly or furniture pads I rented and could not get ahold of anyone. I emailed as such but never got a response and looks like was still charged for them

Évaluation :

3

Very vague answers to questions and not very much space to leave a large moving truck.

Évaluation :

4

Battery died..no reason

Évaluation :

5

Truck was very clean. Very good experience with check in and checkout. Employees were friendly and helpful. Had a bad experience with Arvada location this morning canceled rental there and came here. What a difference !

Évaluation :

1

This rental cost me more than a larger truck for more time from another location. This makes no sense. I also had to clean the truck off myself and was unable to call him because the phone went to a fax line.

Évaluation :

1

The guy working at the gas station couldn't answer any of my questions about the UHaul. Didn't do a walk around with us and we were an inconvenience to him. Every time one of his customers walked in for the gas station we were pushed to the side and then he would come back to us. It was ridiculous!

Évaluation :

3

They had computer issues.... and there was definitely a language barrier

Évaluation :

1

stop doing business with this gas station

Évaluation :

5

Love the online communication it's very easy to use

Évaluation :

1

Drop off location was terrible. Store clerk had no idea what was going on, could not print a receipt.

Évaluation :

1

The gas station attendant had no idea what he was doing. He also knew it- he asked us to come back an hour later when his partner was back but we said no because we don't live close (the pickup location was 60+ miles away from our house). He didn't even get my ID. He told us we could return it with "3/8 to 7/8" tank (only to find out when we returned it at 1/2 tank that we got charged because it wasn't at 3/4 tank). It was in a sketchy part of town.

Évaluation :

2

I scheduled my pickup for a 15ft truck about a week in advance for this place and for 24/7. My pickup time was scheduled for 7:00AM, and I didn't receive my truck until almost 9:00AM. I also ordered blankets I didn't get from this place. Overall it made me never want to move with U-haul again.

Évaluation :

1

Holy god... these guys have no idea what they're doing. Only one uhaul in the lot.. and it was mine. Check in and return was painfully slow, unorganized, and unprofessional.

Évaluation :

5

Would recommend this location to anyone... Thanks again

Évaluation :

5

I was not pleased with me having to go to three locations to get uhaul the first reservation I have they didn't take cash so I walked three miles to another location to be denied a truck finally I walk another mile or so to another location which I finally got a truck this location was very helpful Thanks food stop

Évaluation :

5

the vehicle was well maintained but did have some broken glass in the cargo area that was not swept out by the previous renter

Évaluation :

1

If it weren't for the TM Steve Schlegel we would not have been able to move on time. I really appreciate his assistance and professionalism. The owners/operators of this location were not very customer oriented and on top of it all, they refused to assist us with the truck. When we went outside to get it ourselves (by their direction) the truck was on a flat. Which was when I contacted the manager Steve back. He quickly adjusted our order - in all it took 3,5 hrs or so to complete but the manager was very professional and rectified the situation.

Évaluation :

1

I originally reserved a 20' truck from the Arvada location but was notified the night before that I would have to go to the Lakewood location, this increased my fuel cost and milage cost. When I arrived at the Lakewood location the 20' truck that I reserved was not available. I was given a 15' truck further increasing my fuel cost and mileage because multiple trips were needed. My move was from an Arvada home to an Arvada home. Having to travel to Lakewood was frustrating. All around I was extremely disappointed with the customer service and quality of truck I was given. My experience with U-Haul added more stress to an already stressful moving experience.

Évaluation :

1

Our experience with this location was horrible. We were originally assigned a drop-off location in Golden, which would've been closer to us. But then U-haul switched us to this one and charged us more money, which was frustrating. When we went to drop the truck off, it was a dingy, dark gas station in a horrible part of town. The man in charge at the counter, who also worked at the gas station, kept waiting on other customers, even though we were next in line. Finally, when he did wait on us, he accused us of not filling the gas tank up enough, asked us for our credit card number (which we didn't give to him), mentioned something about "can't your wife read the mileage" in a very insulting way. Then he had us go out back in the dark behind the store to check the mileage again. The truck felt like it was in a very insecure location, so we even took pictures to prove we returned it. The man was insulting, rude and had horrible customer service. This shouldn't be a U-haul location at all, in my opinion.

Évaluation :

1

Very nice gentleman at the Food Stop, but there was no help with the equipment, the inside of the truck cab needed cleaning, and the car trailer needed some sledgehammer work to correct some previous damage prior to loading my car. MOST ANNOYING OF ALL!!!!!!! We set up the pick-up at another full-service Uhaul location close to our home, and then Uhaul changed the pickup. luckily, I had cancelled the help, or they would have been standing around for an hour while I went to the new pick-up location and waited for the guy to check us out between selling gas, cigarettes, and lottery tickets to every customer that came into the shop after us. A disrespectful waste of our time, and VERY poor policy on the part of Uhaul. There should be a way to stipulate the pick-up location, and leave it up to Uhaul to get equipment to the right place.

Évaluation :

2

I had to clean out the pee and soft drink spilled, along with broken glass. The guy didn't give me any copies of my rental. He didn't know how to properly check me in. I had to call the main office to have them walk him through it. then he tried to give me a trail with really bad tires and told me to buy new one if the go flat. I didn't get a pig tail for lights. I could go on and on. He was nice to his scratch off lotto customers.

Évaluation :

1

Overall customer service throughout was horrible I contacted U-Haul from Wednesday through Sunday upon dropping off customer service for U-Haul phone in person overall was horrible

Évaluation :

1

The gas station owners added the SafeMove coverage after I declined it and charged me an extra day. I brought this to there attention and they told me there is nothing they can do and I must contact uhaul directly for a refund. They also tried to first tell me that the safemove coverage is mandatory, which is a lie. I have now been on hold for 20 minutes and haven't talked to a person yet. Very very disappointed and was overcharged more than $50.

Évaluation :

5

Get rid of the new policies about taking pictures of the location when you drop off the truck. Also, offer ALL possible locations online for rental returns. We only were give a few, and none of them were the location closest to our home. Although the staff at the pick up location said we could return to ANY location, that was not the case. It was a hassle from beginning to end. We are DONE with UHaul!!!

Évaluation :

5

I reserved a 20 foot truck three weeks in advance of my move. When I can to pick it up I was told there were no 20 foot trucks available anywhere close to my location. Whats the point of reserving if your not going to get what you reserved. It cost me additional $506 which I plan on speaking with my attorney about. A $50 credit in NO WAY COMPENSATES FOR A $506 BILL BECAUSE YOU GUYS COULD NOT DO YOUR JOB ON RESERVATIONS. I will never ever use your services again EVER the man that gave me the truck was very nice no beaf with him but you guys suck AND i THINK MY attorney Andy Cameron WILL AGREE. thanks FOR NOTHING! BUT A BILL, I lost over 5K in my Mothers Antiques just because you guys couldn't do your job.

Évaluation :

5

Dude was real helpful, thanks!

Évaluation :

2

trucks were dirty. someone in front of me had paid for a dolly, but when they got there, they had no dolly. So they had to add more miles to the truck in order to go to another location and pick one up. I wish i could have returned the truck to a location closer to where I moved to. The mileage charge killed me. I won't be using Uhaul again.

Évaluation :

1

I sent an email yesterday. My experience was horrible and so frustrating. I have never had worse customer service and will never use U-Haul again. The location my reservation was switched to was rude and did not have what I paid for and didn't tell me till after I paid. I was told I'd have to drive further away to another location to get a dolly but if I wanted more mileage added to my trip I'd have to call customer service. The third location I was sent to still didn't have what I needed and had to give me a appliance dolly. Nobody apologized ever for making me run all over town to get what I needed. My movers almost left since I was late back with the truck. Also I have always had the gas tank full when picking up a truck. Why is this not a practice of U-Haul!? Also where I've picked up in the past always walks out to the truck with me to inspect and show me which truck. Not this time! I was handed the keys and told "its one of the 10ft trucks out there" so I tried the key till I found the right truck. Horrible horrible customer service.

Évaluation :

2

Cabin was dirty, and I paid for a dolly and pads which were nowhere to be found, and they wouldn't refund me, and couldn't provide an itemized receipt. UHAUL, please contact me about my experience.

Évaluation :

1

The business renting out the U Hauls is not the reason for the poor review. Everything was fine. My problem is with U Haul's online and over the phone reservation system. An event was relying on me for tables and without the U Haul, I could not get tables. I was guaranteed a truck at a location, which I took an hour long bus ride to pick up and when I got there it was not there. Not because of the business renting out but because of the terrible reservation process U Haul has in place. This was a catastrophe averted but if I had not been able to pick up the tables?! The event would have had no tables!!!