Customer Reviews for Food World
(U-Haul Neighborhood Dealer)

1 259 évaluations

13220 Wisteria Dr Ste N7   Germantown, MD 20874
(AT INTERSECTION OF WISTERIA DRIVE AND FATHER HURLEY BLVD)

(301) 540-5911

Heures

  • Mon–Sun
    De 10 h am à 9 h pm

Services dans cet établissement :

Pour nous contacter

(301) 540-5911

13220 Wisteria Dr Ste N7
Germantown, MD 20874
(AT INTERSECTION OF WISTERIA DRIVE AND FATHER HURLEY BLVD)

Services dans cet établissement :

Heures

  • Mon–Sun
    De 10 h am à 9 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Although the equipment I rented wasn't available, the person at this location was helpful, understanding, and tried to solve the problem. That was much appreciated.

Lindsay K. 
Évaluation :
5

Good, prompt and friendly service.

Johnson R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ludwidge T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sadashiv P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murali T. 
Évaluation :
3

They moved too slow and my time was limited and they act like it didn't matter had my van blocked in and such!

Johnny L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRAVEEN S. 
Évaluation :
5

So far so good

walters N. 
Évaluation :
4

N/a

NANA O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eric O. 
Évaluation :
5

Very kind services

Hyung-Yong K. 
Évaluation :
3

Found sofa cushions and toys left in the truck. All doors were unlocked

Susan A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad A. 
Évaluation :
5

Very friendly and professional staff.

BerylAnne A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kunal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
3

Friendlier customer service

Ajay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adeli D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted V. 
Évaluation :
4

Everything was easy the only thing I can ask is a better cleaning in the box the floor was kind of sticky bu but besides that the process was smooth. Thanks

Reynaldo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl G. 
Évaluation :
5

The check oil/ replace oil light was on the entire time and was concerned that the truck would break down.

Dorinda T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Racquel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SukHan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajesh A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELVADURAI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl V. 
Évaluation :
5

I love this location of U-haul because the people are nice and friendly.

Francis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
5

The moving blankets were wet and smelled strangely, but the staff was friendly and were very helpful.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
1

They weren't listening to me and they were not clean and they just where very un helpful

Kristin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECIL N. 
Évaluation :
5

Everything was great,I absolutely no complaints.

Darlynn F. 
Évaluation :
3

Firstly, for some reason our reservation was transferred @30 miles from where I chose near my home. They did add 25 miles to my mileage which was acceptable but going that far was inconvenient.They were very nice and took care of me right away. It was a little difficult to discern where they were as it is part of an Indian Food Market. While the truck ran as expected, the cab was very dirty, someone had been smoking in the cab. There was ash everywhere. I didn't open the back until I got home and found a great deal of nasty debris and it smelled like manure. I spent a long time cleaning before we loaded our things. When I called U-Haul customer service, again - they were very nice and professional but said there were no other options available.

Susan T. 
Évaluation :
1

Very disappointed, It took me 2 hours for me to get the truck, It ruined my arrangements because I was late. I got a reservation but never got a passcode for the Box lock. Finally someone called me and gave me the code. The truck was super dirty, tire pressure light on and the gas was on E completely empty. I had to spend MORE TIME going to get gas. Besides that you guys had extra fees on weekends I had to return the truck with little more thank quarter of a tank. I made a complaint to get reimbursement for the extra gas. I hope at least I get that back.

David A. 
Évaluation :
3

The check-in process for picking up my rental was very cumbersome. It took nearly 40 minutes for the ID verification process to finish before I could pick up the u-haul vehicle. This process should've been done sooner than the day of arrival and pick up. It caused delays to my schedule as the process was slow and inconvenient.

Ardandia C. 
Évaluation :
1

You can provide some significant customer relations training for the staff here. You need to also insure that this location properly maintains equipment and verifies condition. The truck that I was given for a one way rip was NOT safe and the agent had a don't give a shit attitude. It was MY problem that the truck was not safe and I refused to drive it. The front end was all over the place.

Ronald A. 
Évaluation :
5

Easy transaction

Sandra M. 
Évaluation :
5

The lady that helped me was purely amazing, good vibes, excellent customer relations. I would rent from her 1000 times

YUSUF W. 
Évaluation :
5

Easy to schedule online; rental was ready and there were no issues!

George H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Enrique C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

chris N. 
Évaluation :
5

Excellent service!

BRIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONJA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
5

Si lo recommendo a todos mis amigos

DANIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE T. 
Évaluation :
5

$1,29 per mile for a local move with the smallest truck you rent is ridiculous. Other than that it was a good experience

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

I love this location for U haul and I have used their service several times. This is my go place for any u haul needs. And service is fast and to the point. Merci.

RISHAV R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlesice G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOFEY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nawidurrahman R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
3

The van was there and ready but was not clean. The moving blankets I requested were not in the van, forcing me to stop at home depot to purchase blankets. I was refunded for the moving blankets. I want to note that the blankets were not there since people expect to get what they ordered. The cargo area and seats were not clean. The van was newer only about 2400 miles. It appears van was not cleaned by last user.

Jeremy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren P. 
Évaluation :
2

The website let me reserve a van with mobile pick-up when they don't even have it. We had to wait an hour for the store to open so we can pick up the van. The seats had dog hair all over and I had to vacuum it myself. I have mentioned this to the person I returned the van to and no apology received.

LONNY M. 
Évaluation :
5

Great Service!

Antonio Z. 
Évaluation :
5

I was very happy with my rental experience. The staff at Food World were very friendly and helpful, and the truck that I rented was clean and in good working condition.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Jane W. 
Évaluation :
1

Wat too many hidden charges. I had a rental rate, which was different as the rental rate. Etc

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salah B. 
Évaluation :
3

Tell folks ahead of time that this entire process is completely automomated - don't expect to see or hear from anyone (like whoever runs Food World). Also, a "Needs air in tire" message was on the whole time where the odometer is supposed to show. Odometer reading could only be taken for a 2 second appearance when you turned the car on. So a) hard to find the odometer reading; and b) hard to take a picture of it because it only stays on for 2 seconds before tire message returns. Having said all that, pretty amazing that you can do the whole thing without people. Wow!

Norm G. 
Évaluation :
1

I was charged for an extra day despite returning the rental on the same night...and I was also charged a little more than I should have for the gas. Luckily I had taken a picture and was able to prove the correct return details.

Sunil R. 
Évaluation :
5

N.D.

LATASHA C. 
Évaluation :
1

Terrible customer service !

Damien H. 
Évaluation :
4

It was okay but not as good condition as other locations-

Luisa R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ilyas K. 
Évaluation :
1

This location was filthy the truck was horrible and they charged me $90 well over the estimate I don't believe this is accurate. And the oil change needed light was flashing and blinking the entire time. This location was very rude and dirty

Lindsay R. 
Évaluation :
1

Truck was dirty, trash and face masks on the floor. Inside was full of mud and outside was as well. I requested moving mats and did not come. Furniture got dirty. Never recommending

Oscar F. 
Évaluation :
3

While the location was good, the 24/7 rental process left something to be desired.

David D. 
Évaluation :
2

Equipment was not clean at all, it was like half a garden amount of mud in there.

VIVEK P. 
Évaluation :
2

Check engine light was on and alignment was awful.

Dionne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YESSICA KATHLEEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
3

The interior of the van I rented was covered in dog hair and the check engine light was on.

Antonisal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

Great customer service. Fast help. Easy process.

ELYTHE P. 
Évaluation :
5

Service was very good

Andrew W. 
Évaluation :
1

The employee was late to the building so I was unable to pick up my rental on time. The truck I was renting had the tire compression light on & was not well maintained. After returning my rental a couple hours later, I was overcharged for returning my vehicle a day after. I will not be returning to this location & do not recommend anyone coming here either.

Erica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASEER A. 
Évaluation :
1

My pick up was confirmed for 9am. The location opens at 10am. They did NOT have the key in the per table lock. I had to sit a wait until they showed up after 10am.

Jennifer J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Very friendly staff and the truck I got was brand new so it was super clean.

Madhuveer K. 
Évaluation :
5

I was extremely confused and stressed and the man was very kind and understanding which made it go incredibly well. I just wanted to thank him for being kind.

Tina G. 
Évaluation :
2

The wireless signal (Verizon) is very poor and the Uhaul app is very poorly designed. it takes multiple tries to get through the process of renting via the app. It took more than 25 minutes and same for when returning. Let customers do most of the uploading at their home and only when picking key verify with photo or something. It is a waste of time. The truck at the this location are also poorly maintained. There were 3 lights on all the time on the dashboard. As a driver you are never at safe mindset when you have all these lights on. It is a security and safety risk. Get the trucks fixed. The truck I rented had over 100K miles. Is there no law against certain milease for rentals?

Sunil L. 
Évaluation :
5

I had trouble an error for my driver's license with the app. The chat function worked great. I refreshed the app and was able to proceed. Excellent service à la clientèle. Merci.

Kenneth N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony D. 
Non les évaluations ont été soumises pour cet établissement.

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