Customer Reviews for Foodette
(U-Haul Neighborhood Dealer)

845 évaluations

7446 Peppers Ferry Blvd   Fairlawn, VA 24141

(540) 639-3236

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 2 h 30 pm
  • Dimanche
    De 10 h am à 2 h pm

Services dans cet établissement :

Pour nous contacter

(540) 639-3236

7446 Peppers Ferry Blvd
Fairlawn, VA 24141

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 2 h 30 pm
  • Dimanche
    De 10 h am à 2 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

BUGENE L. 
Évaluation :
5

Rien

PATRICKJ H. 
Évaluation :
3

The first trailer we got had broken springs and we had to unload the trailer that was completely packed - take the trailer back and get another one. This was such a hassle especially when packing in the rain and cold.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
3

There was much difficulty with the U-Haul software Need to make it simpler. The equipment was not ready as reserved. The moving van floor was muddy. Had to mop the floor myself before loading

Thaniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don P. 
Évaluation :
5

Everything was good service was great Thanks

LARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark C. 
Évaluation :
5

I requested pembroke Va drop off and they had me come here instead about an extra 10 miles away not sure why

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina S. 
Évaluation :
3

I was charged for an extra day because his reservation had the return as Sunday, but my reservation had it as Monday.

Christina S. 
Évaluation :
3

The truck was nasty on the inside. It should be cleaned after each use.

Al R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Rented a car dolly. One of the two straps that attaches the car by the front wheels was frayed. It worked okay, but probably should be replaced soon.

Martin P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brooke T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
4

This particular UHaul place was in a small store that seemed to be owned and operated by a family. When I arrived, there was only a woman in the store. She proceeded to talk on the phone for several minutes before asking me "Are you waiting on something?" I told her how I was picking up a UHaul and she told me the only way for me to receive the keys was if I called the 1-800 number. Even with my confirmation email and everything, she was not willing to speak to me about the matter. Then a man, I believe to be her husband, walked in and was very helpful! He had great customer service and was able to do all the necessary paperwork right in front of me and I didn't have to call the number. I received the truck quickly after talking to him.

Sarah H. 
Évaluation :
3

The dashboard indicated that the right rear tire was low. I stopped and paid $2 for air and the indicator stayed on. It also indicated that the drivers door was open and at times it seemed so but other times not. So the whole time I was worried about that.

Betty R. 
Évaluation :
1

The employees were very rude and laughed at us. The return instructions were unclear. This experience may prevent me from using uhaul ever again.

Liah S. 
Évaluation :
5

Great experience

ARNOLD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Woodford W. 
Évaluation :
5

They were great. My last Uhaul experience was in Christiansburg and it was terrible! The Foodette was amazing and very friendly.

Roger A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne R. 
Évaluation :
4

Need better customer hours in regard to uHaul pickups and dropoffs. Customer service representative was very polite and friendly. Would do business with them again, but not through mobile pickup and dropoff.

Jessica D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa I. 
Évaluation :
5

Owner (and his daughter) was friendly, very helpful and had a good inventory. The trucks/trailers were also easy to get in and out. Process was quick and easy.

Ruby D. 
Évaluation :
2

you made a mistake and took money out of my account.

Edsel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laralea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooks C. 
Évaluation :
1

They r so rude !!!!! I would never go back!!!! And they tried to charge me 30 more dollars!!!! NEVER AGAIN I REPEAT NEVER AGAIN!!!

Amesha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doriann B. 
Évaluation :
5

The U-haul dealers made this job easy!

Debra M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amelia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

courtney C. 
Évaluation :
5

Called to let us know the truck was ready for us. Very thoughful.

Peter M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARYANN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
1

Called on the phone to ask if we could drop off the truck early. Never mentioned a $20 service fee (for what - getting the keys out of a drop box?). Also - we filled the gas tank to level the representative stated and they charged us $30 + more. Not impressed. We will look for another company next time.

Thomas W. 
Évaluation :
3

The store drop off location has nothing but some booze and video gambling items, friendly staff but it.is not a place with many amenities or supplies for moving.

Shannon C. 
Évaluation :
4

We were given a truck with no functioning AC during a heat wave. It was a health hazard and my husband who drove it got sick.

Elizabeth G. 
Évaluation :
2

A/C didn't work. Wouldn't give me pads until I reminded them I had paid for them. Engine light on when I picked up. Found out after I called assist that gas cap wasn't on good. Only had a 1/4 tank of gas when I picked up.

Kevin W. 
Évaluation :
3

I started the mobile return and had to stop in the middle. I received a very strange call from uhaul asking if I was returning the truck. Of course I was just had t finished the process. It was not a respectful call and uhaul shouldn't have called me. This was a day before the return date. Don't treat your customers with suspicion.

sarita M. 
Évaluation :
1

Couldn't understand him and he didn't talk explain or answer anything still haven't got my deposit

sara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

Location is old, dingy and staff barely communicated with me.

Joseph W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad B. 
Évaluation :
1

Didnt tell me to refill gas, charged me 101$. extra for the tank, even though didnt tell me to refill.

Adnan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hubert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY E. 
Évaluation :
1

First, my reservation was for a 15 foot truck, but when I arrived the only truck the had was 26 feet. I was the only one there and it took 40 minutes to process me out of the store. The person had to call the central UHaul number to complete the rental. Customer service was non-existent and the truck was dirty.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike W. 
Évaluation :
5

Excellent customer-friendly focused service; it was a pleasure to rent at this location with this vendor. Rental began on a Friday morning with trailer hook-up, administrative review, processing, and return on the following Sunday; excellent service -- fast, friendly, and on time.

Gray S. 
Évaluation :
1

Your Online service is frustrating. Instructions are not clear.

Marc S. 
Évaluation :
5

I recommend air fresheners. Other than that we all had a blast! Thank you for everything!

Sarah H. 
Évaluation :
3

We had to spend quite a bit of time cleaning the u haul once we got it back to our house before we loaded it. It had not been cleaned whatsoever since I guess the last person used it. There was mulch and dirt everywhere. Also, when I booked it online,I listed and paid for a dolly and I did not get one. I've rented u hauls before and never had an issue but this was bad.

Joseph E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwight L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke N. 
Évaluation :
1

When a customer calls and needs uhaul a 2nd day, why charge a $20 inconvenience fee when you have 15 other uhauls available at your site. Seems to.be unfair to the customer.

TRACY K. 
Évaluation :
3

The front right tire was low. We had to pay to air up the tire. The truck was very rickety sounding. Directions on filling up to 1/4 full was unclear.

Michael W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Avery T. 
Évaluation :
5

The truck inside was a little dirty and couldn't see out of windows but overall good

PAMELARENEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
3

The truck was filthy with animal hair.

Angie M. 
Évaluation :
2

why was I charged an after hours service fee when the sign said open? I waited at the counter and no-one came so I used the drop box and got charge $20??

Bru B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan R. 
Évaluation :
4

Super easy, great first experience.

ROBERTEUGENE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY K. 
Évaluation :
5

I had an issue with the rollup door opening to fast, U-HAUL was very prompt with assistance . Merci.

TERRILYNN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy I. 
Évaluation :
5

Everything was very professional. Thank you.

TERRILYNN B. 
Évaluation :
5

This location has a great selection. I'm sure this will be my go to place for truck rental.

Micheal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saeed B. 
Évaluation :
3

Inform customers of the $20 after hour drop off charge up front. On weekends you will have to pay this extra fee or pay for an extra day unless you can complete your move in 5 hours since the location closes at 2:30. Ridiculous especially for a trailer rental.

GREGORY Z. 
Évaluation :
3

The trailer worked well, and the representative at the location was very helpful. However, I would like to know beforehand what other equipment is needed. In my case using the motorcycle trailer, I needed my own ratchet straps, (thankfully I already knew this) and an adapter for plugging in the lights (which I had to buy at the location, expensively).

DEBORAJOAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANJAMES A. 
Évaluation :
5

I absolutely love the little gentleman that helped me rent the U haul. He was wonderful, very kind friendly and understanding

SUEKATHRYN R. 
Évaluation :
5

really great and easy to work with !!!

JENNIE G. 
Évaluation :
5

Rental period should be for 24 hrs. I was overcharged and was told after that the rental period was 12hrs

MARKDURAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTERJEFFERSON S. 
Évaluation :
2

Be available to all for rental pickup. I wait for 1 hr to get the truck.

JONATHANMARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUELLENTRAIL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCYCHESBRO R. 
Évaluation :
5

ease of renting good fast and out the door on my way thanks

NELSONEUGENE S. 
Évaluation :
1

rude customer service. cargo was not clean

CHYNANAVIEA B. 
Évaluation :
5

Not sure why this location has gotten some bad reviews. The man who checked us in was fast and friendly. We had no problems at all.

STEVEN B. 
Évaluation :
1

Find another uhaul location. Business. the company leasing out yalls equipment to the consumer needs to service the equipment properly before we take it . I would like a call back from district office please... 8049444246

JENNIFERCHERREE W. 
Évaluation :
3

Individual assisting in the final details to check out the truck was speaking in another language with some one on his phone while half helping me and was pushy about my pulling the appliance dolly out of the store instead of giving some assistance when I couldn't direct it out the way he was all but pushing me to go. The truck was parked in the back and I was left to go find it, pick up the heavy dolly and put it in the truck on my own. Now I'm not little and no slouch with what I can lift but a little help would have been nice, I understand COVID and all but really........

SAMANTHAEASTRIDG V. 
Évaluation :
1

Fix the rear view mirror and fix the exhaust,it was horrible driving this 4 hours.

BETTYANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott V. 
Évaluation :
5

In a small town, they had the equipment we needed when we needed it.

ROSS W. 
Évaluation :
3

The truck had a broken mirror and the engine light was on. Also it did not indicate that the place was going to be closed on that day. I had also ordered a hand truck that I was charged for but did not get when I got there. I still have not been reimbursed for that charge.

CAROLLEE M. 
Non les évaluations ont été soumises pour cet établissement.

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