Customer Reviews for Foodland Market
(Concessionnaire U-Haul dans le voisinage)

148 évaluations

1414 Versailles Rd   Lexington, KY 40504

(859) 963-1951

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 8h pm
  • Sam : 9h am à 7h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(859) 963-1951

1414 Versailles Rd
Lexington, KY 40504

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 8h pm
  • Sam : 9h am à 7h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Get rid of the option to pick up a uhaul with a smartphone if it is not available. Had to wait three hours to pick it up and was asked to bring it back earlier than my scheduled time. Moving is stressful enough. Don't ask me to rush to meet your business needs. That's not customer service.

TREVINO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C. 
Évaluation :
2

Again, we got approval from Uhaul corporate to drop off at this location and not once did this location tell us that we had to return it to Ashley's. If this was the case, then they should not have accepted the return of the truck. Now, Uhaul is committing fraudulent charges on our account. But this is usual of Uhaul as the last four times, there is some erroneous, after the fact, hidden charge that was not agreed upon.

DANIEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan S. 
Évaluation :
4

Due to the lack of u-haul signage and only two other rentals parked in the back of the lot next to this discrete food market, I drove right by this location. I had difficulty getting the trailer uncoupled from my ball but one of the employees helped me. I appreciated the help.

Jim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darian P. 
Évaluation :
4

Well run establishment, will be going back to the for my little moves

jEFFREY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina S. 
Évaluation :
4

Friendly staff!

Leah H. 
Évaluation :
2

Add uhaul signage

Jerrod H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Easy to locate and easy to work with.

Mickie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron J. 
Évaluation :
5

The bed was actually a little dirty from whomever had it last, but not a big issue; I made sure I cleaned it out prior to drop-off. I was a little surprised that we didn't do a quick inspection, etc., but again, no big deal.

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita R. 
Évaluation :
2

This was place was in a sort of creepy place. There were strange men in the parking lot watching my family as we completed the return process. The location was a pain to get into. The return process was simple. It only took a couple of minutes. At my time of return, I noticed I did not get the extra mileage I was promised and had to pay extra. I was not very happy.

Natasha T. 
Évaluation :
1

Even worst, they were not nice and just receive the keys, they were not helpful at all

Miguel P. 
Évaluation :
2

There was debris in the back of the trailer. The trailer was in a very difficult location to get. There was no assistance in helping get the trailer. There was no safety check of the trailer.

Samuel M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad B. 
Évaluation :
4

Someone took the keys and told me I was good to go. Did not receive a confirmation that the truck was returned had to call 5 times. Call wait times are crazy long got hung up on twice after waiting 15 minutes and had to wait again.

Pearl W. 
Évaluation :
3

The parking was pretty tight and the lot was crowded.

Mark N. 
Évaluation :
5

Thankfully this location was wonderful.. metro towing was where we were scheduled to take it. Metro towing absolutely refused to take the uhaul and they were very rude and disrespectful. They said they didn't have room. Trust me, they have a big lot and there was plenty of room.. the lady pushed my husband out the door scratching his arm while slamming the door in his face.. I cannot understand why uhaul would use a place like metro towing who has so many negative reviews online.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Truck was a little dirty in the back from the prior customer-- not too bad though.

Steve C. 
Évaluation :
1

Placed ordered for truck weeks in advance..original pickup location changed at last min and no moving blankets available as promised.. The guy could care less if I was satisfied..

Randal C. 
Évaluation :
3

Truck had been smoked in. Remove smoke smell from cabin.

Gary W. 
Évaluation :
1

Check-in person didn't not have very good customer service skills, was not at the facility for checkin (someone had to call him), and then he was rude. He in no way presented himself as a professional or business person.

Connie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marshall K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARIANA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REnesha S. 
Évaluation :
1

Clean the truck and don't let people smoke in it. I have to say I was not happy about this experience and will do anything not to use this service again For the record if I could get my money back I would

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
2

1. The truck was dirty. The cab smelled of smoke and the cargo area was filthy. Even our movers commented that we got a very dirty truck. 2. The location was changed on me shortly before my reservation. This would have been fine except the new location did not have the gear that I had reserved ahead of time. This made moving more difficult for my movers, who actually performed as requested.

Lawrence H. 
Évaluation :
4

Great service

Chrisa A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheila H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ricardo C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Rented a car hauler. I'll rent from them again. Mike was great.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa C. 
Évaluation :
5

All good, friendly service, easy access and was close to the location I needed to move the furniture.

Scott F. 
Évaluation :
5

Great big parking lot to get on and out of, hope next time i have the need for a vehicle transporter, hope this place has it. Great people to deal with!!

josh M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard C. 
Évaluation :
3

This wasn't my choice pick up dealer. I was rescheduled to pick up at this location. It was farther away and not in a great neighborhood. Also rescheduled to pick up trailer at different location.

Kenneth F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

barry P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry A. 
Évaluation :
4

Foodland Market is pretty close to my new apartment, so this was a great drop off location. At first I was concerned about getting the truck into the parking lot (from the busy main road, all the Uhaul vehicles seemed to be lined up along the back of the lot and the parking lot had several cars in it. i had no idea how the heck we were going to get the huge 26 foot truck to the back of the lot to the open spaces next to the other uhaul trucks), but thankfully my dad was driving the truck and he pulled right in and parked in the main lot. i believe the spaces are much longer than regular parking spots, they appear to be made for uhaul vehicles. it ended up working out perfectly. when we went in to turn in the keys, the guy helping us was nice and the inspection went quickly. we went a few miles over, but he was able to go ahead and charge my card on file. Super simple. Quick. The guy helping us was nice. Couldn't be happier. We filled the gas tank when we left my apartment, but there's a gas station right across the street from Foodland Market, so that would be convenient if you needed to fill the truck.

jennifer T. 
Évaluation :
5

Check in/ Check Out was a breeze here. The service was super friendly and quick. Parking was tight but I think it was due to the time of day (around 2 on a high traffic road).

Julie W. 
Évaluation :
1

I always get my uhaul from fool land they are real nice people

SHERRY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
4

Surveillance camera? The lockbox is in fullview of public.

Arthur P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan P. 
Évaluation :
3

The location wasn't marked easily and I kind of guessed which door (there were 3 doors from which to choose) to enter but the cashier was helpful. I could only tell it was the drop-off place I was looking for by the other trailers in the vacant lot next to the building.

Carla K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
1

I sent a detailed report in which I was ripped off lied to and very angry. Not my first train ride, uhaul.

Ann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel A. 
Évaluation :
5

I used the app to check the truck in. It was fast and easy to do.

Paula H. 
Évaluation :
5

Very nice people at the location very convenient

hattie M. 
Évaluation :
2

The guy helping was rude. I asked if he could hook it up for me because it was just me and my sister and he was like really. I don't know how to do that and I wanted it done right so nothing will happen. Plus backing my truck up I hit the ball bc if him. Just rude. I would never use them again.

Angela C. 
Évaluation :
2

The location had lots of rough concrete patches and difficult maneuverability. This made it very difficult to pick up the trailer.

lauren J. 
Évaluation :
1

Told me to park trailer in a spot that was not accessible until someone else moved their vehicle, never left his chair inside his grocery store. 6X12 Trailer and never offered to assist getting trailer disconnected or come out to verify the 24 pads were in the back of the trailer. I had to find rocks to keep trailer from rolling when lifting it off the ball. Never had anyone not at least assist. Would never use this location. I tried to drop st another U-Haul identified location but fortunately one of the sales persons worn me of a massive charge because it was not the one I chose on line. I called 1-800-Go Uhaul and they confirmed there would be additional charges. Not real user friendly. By the way you would have been better off if I dropped it off to the 1st location. I have rented at least 3 trailers and a truck in the last 12 months. Will be looking to see what else is available next time.

David C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
1

More friendly works. Actually hook the trailer up. Actually check it over for damage.

Casey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leonel O. 
Évaluation :
5

Simple easy rental procedures, nice guy at the location

Reagan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

douglas C. 
Évaluation :
5

excellent customer experience, they worked to do everything they could to support me as a customer. They explained how U-haul would handle a rental, and could not hold equipment but would worked to let me know if the equipment would be available at their location. They are customer friendly!!!!!

DAVE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

This is my go to location for any truck/trailer rental needs!

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laura N. 
Évaluation :
3

First I live in Nicholasville had to drive to Lexington 20 miles to get truck because someone didn't return the one in Nicholasville and I wasn't called or notified!! Second I had to pay for an extra day because out of town is 12 hrs and in town is 24 which is what I needed but was told I had to pay an extra day so I kept it the time frame. Third I had to pay extra mileage so I could drive 20 miles home to move not even a mile away! Not very happy at all. We opened the truck and there was glass all in it had to sweep what we could out! This is the second time I've had issues with U-Haul it really makes me Not want to use U-Haul anymore! Moving is stressful enough this just made it worse!! Very very frustrated right now

Paulette P. 
Évaluation :
4

Maybe have the employee go over everything on the trailer with customer - inspection and how to operate hitch

Doug W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leroy L. 
Évaluation :
3

This is just a transfer place with no boxes or packing supplies available.

chris N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia W. 
Évaluation :
2

Small food mart with one worker who couldn't leave the counter. Had to wait as customers to the mart kept coming in and buying items while I was checked in. Evidently Uhaul associate was late so I had to hook up by myself.

Eric G. 
Évaluation :
5

Let me know the mileage before I take the uhaul.

sumayya R. 
Évaluation :
5

This is the best uhaul experience I have had. Michael and Jimmy were the agents I dealt with. They explained each rental request in detail. Most of all, the kindness they exhibited was most welcome and appreciated. I will always use this location for all my rentals.

Mary Lou L. 
Évaluation :
1

I originally made my reservation at the UHaul on New Circle Road in Lexington, KY, but when I showed up on the day of the move they did not have any of the equipment I reserved two weeks earlier. I had even confirmed the reservation the Friday prior to the moving date. The New Circle UHaul sent me to the Foodland Market where I was forced to take a damaged truck and the wrong trailer in order to complete my move. Neither location had the dolly which I ordered at least a week or more prior. The things that can be improved for the next customer is: 1. Make sure equipment is on site where reservations were made and properly in functioning order when picked up. 2. Make sure when confirmation of equipment is made that the equipment is available on site or the proper site is emailed to the customer with equipment in working order. 3. Make sure there is no major damage to the vehicle and it meets DOT specifications for allotted damage. 4. Make sure all gauges work properly,

deborah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtneu N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

The person that assisted at this location was very nice.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott L. 
Non reviews have been submitted for this location.

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