Le client n'a pas laissé de commentaire.Kristofer K.
Customer Reviews for Foodland Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Parking lot was terrible ruts and unpavedSteve S.
Le client n'a pas laissé de commentaire.christine B.
Outstanding customer service, highly recommendedAnthony L.
Le client n'a pas laissé de commentaire.Teeka L.
I scheduled to return the trailer at 0830. I returned it at 0830. The man at the grocery store told me it was good to go and that the uhaul rep would be in shortly. The rep did not check-in the trailer until the afternoon. This is UNSAT!Christopher L.
Convenience store with U-Haul as a sideline. Trailer difficult to get to. One tail light inoperative. Attendant did not want to deal with the light problem. Seemed to be in a hurry to get us hooked up and out of there.tracy W.
Was a little hard to navigate to hook up and drop off trailer during busy times.TIM Y.
Le client n'a pas laissé de commentaire.William M.
Workers were not helpful and forced me to take my unit across town claiming their lot was full. There was plenty of room and you could count on your fingers the amount of trucks/trailers at this location. Huge waste of time. The Manchester st location in Lexington was very helpful and unloaded me despite my documented drop off location.Benjamin K.
Clerk at store would not help me hooking up trailer because he didnt have anyone else to man cash register. I waited 40+ minutes for his helper who never showed up. I tried but am 70 yrs old and tandem trailer is too heavy for me to lift..mildly strained back. I saw a street person in parking lot of store and paid him $5 to help me lift the tongue onto my hitch.Tom B.
Salesperson was a little unsure of whether or not we could drop the trailer, as the the U-Haul POC had told him not to accept any more trailers. We had chosen this location when we reserved and our name popped up on the computer, so he let us leave it. Not sure what was all going on with that, but the salesperson at the drop off was very nice and accommodating.Henry H.
Signs postedLavonne H.
I reserved on the app. For early pick up time 7:30am and some equipment we'd need (appliance dolly). Got to the location at our confirmed pick up time only for the app, when I began the pick up process to say: â€œreturn at 9am when this location opensâ€. ??? I called the 800 # for help and spoke to Amber. She said I was the second person that morning to have that issue. She confirmed that yes, that location didn't open until 9am and she changed our reservation to 9 and adjusted the end time. I told her we could have done 9am but why did the app accept our reservation for that location if they don't have the 24/7 pick up that was advertised / offered??? She didn't know. Went home, called other people that were expecting us and let them know what was going on. Got back to location at 9, but were told there was no appliance dolly. (The whole reason we rented the truck was to move two large appliances). We got the regular dolly that I also reserved (thank god) and were finally in our way, nearly two hours after planned. The truck worked fine and we returned it early, they guy at the location was fine. But the whole reservation system was lame / not as promised, etc. Next time I'll be sure to CALL THE LOCATION DIRECTLY and talk to someone there to make sure all is as expected / promised on the app. And not wake up on my day off and rush to get across town for a reservation that isn't even right.Remi B.
UHaul rep not there upon arrival but came back quickly. No other complaints.Donna C.
Le client n'a pas laissé de commentaire.DALE W.
Le client n'a pas laissé de commentaire.Delores T.
When I arrived in Omaha NE, the UHaul location informed me that the origin location did not hook my automobile correctly, and it could have killed many people. There were no straps over the tires. The car was only being held by the chains under the car. My entire family was behind me the entire trip in our SUV. I could have lost my entire family dealing with these incompetent individuals.Harold H.
Staff was very friendly & service was fast.Kristin B.
Le client n'a pas laissé de commentaire.William Lee F.
Le client n'a pas laissé de commentaire.ROBERT M.
When I arrived, I was shown where the trailer was, but no one came to help me hook the trailer to my truck. I had to find a stone to stop the trailer from moving backward. After about 5 to 10 minutes someone finally showed up and helped me. I had never experienced this issue at a Uhaul in the past. I will never rent form this location again. Additionally, when I returned the trailer no one checked it in until the next day when I got a phone call from Uhaul. I told him I had returned the equipment and that the person at this location indicated that someone would check the trailer in and I would receive an email confirmation. This did not happen until after I spoke to Uhaul.Juan C.
Pick up went great. No issues. My car hauler was the only item in the whole lot so it was easy to get it. I had help from the dealer in hooking it up which was perfect.Bruce A.
Below is the text of an email i sent on Wednesday, June 1st after i arrived in Madison. It was sent to firstname.lastname@example.org. I did not even receive a response. Given this location was not a U-Haul facility, i am assuming they did not even check the truck before i drove off with it. I am still in possession of the attached referenced equipment but I want to express my deep disappointment and concern for my safety as well as my daughter yesterday while I was driving from Lexington to Madison WI. I left Lexington at approximately 1:30pm EST and the trip was going very smoothly until I got to northern Illinois. It began to get dark with light rain showers. It was at this point in time that I realized that not only did the truck not have windshield wiper fluid (or it was not working), the wipers were not that good all I was getting was smearing. Additionally, the left low beam was not working. This made the situation even more troubling. There were many times I had to use high beams in order to see properly. This forced me to use the right lane and travel slowly for the last 120-150 miles.Victor R.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.Elyssa M.
Le client n'a pas laissé de commentaire.James S.
Sketchy neighborhood and not well litWayne H.
Le client n'a pas laissé de commentaire.Jim M.
The uhaul was suppose to be 29,95 for a days rental . I picked uhaul up about 115 or 130pm I returned uhaul 530 or 6pm same day. I paid 100 deposit. I put gas back in truck I cleaned it out. I did rent a appliance hand cart for 10 dollars that's all. The truck was alot cleaner when returned. Can't understand why I only got 23,46 cents back. I will never rent a uhaul again. I will rent budget or anythibg. I only moved stuff to storage. I drove maybe 15 miles at the most. He told me I had 25 miles. Please send me a email letting me know how it ended up costing me that much please. If I do not get a response by tomorrow at one pm I'm going to let people on Facebook and Twitter know what happened 4 hour rental with uhaul will cost you about 80 dollars for 4 hours and driving 15 miles or less. That's bad service. Della hunter.Della H.
Very good and prompt customer service 👍.Joseph R.
I was wanting to pick up from a location where amenities were available (dollies, blankets, etc.). I confirmed with the u-haul representative when they had to change my location that these things would be available & she said yes. When I got to the location they said they never keep those things (it was a little mini-mart location) & so I had to drive to another location to find what I needed. This would be a fine place to drop off equipment but considering you almost always need to pick up extra things, I would not recommend it for pickup. Also, the time the u-haul representative told me I could pick up, & the time my email/text said, were not correct. The location didn't open for another 30 minutes & the online check-in wouldn't work.JENNA M.
Le client n'a pas laissé de commentaire.Terry B.
Driver's seat of 10' truck was lopsided. The person who walked me out to the truck didn't even look over it with me. He simply handed me the keys, and I had to yell back and ask him which one I was to take. We returned the truck because of the seat, but we couldn't do this until the next day, so I paid for a day for it to sit in my driveway.Sarah D.
Great experience!! I have used u-haul before and will again. Thanks,benjamin B.
The service person installed the trailer to our vehicle incorrectly without regard to loss of life or property. During the trip, the trailer unhitched from the hauling vehicle while we traveling 55 m/h. We were lucky not to have gotten into a serious accident and only suffered damage to the trailer contents and hauling vehicle.Santos M.
Le client n'a pas laissé de commentaire.Terry B.
The check engine light was on and there was someone eviction letter in the front with a pen and some sun flower seeds.Michelle P.
Le client n'a pas laissé de commentaire.EDWARD EUGENE B.
Person didn't know how to hook up trailer. Felt very unsafe during drive.Brekke W.
Excellent service à la clientèleshwan P.
Le client n'a pas laissé de commentaire.michael W.
Don't say the 24/7 mobile check in is available when you have to wait until the store hours are open to receive your keysHayley W.
I wish there had been an alert that the pick up location had changed, the location was obscur and not well signed. The drop off had only one employee and exiting was extremely difficult due to the only exit to the right.WILLIAM M.
Easy to drop off.STEVEN P.
Le client n'a pas laissé de commentaire.deanna O.
Other than two trailers in yard, there was no signage to identify U-Haul location.Joseph M.
It was an after hours drop off.SUSAN T.
Le client n'a pas laissé de commentaire.Kenneth R.
This is a small grocery store. --Not a regular Uhaul drop off office. They were nice and made sure my drop off went well.CHERE H.
Le client n'a pas laissé de commentaire.Lisa W.
Le client n'a pas laissé de commentaire.Ken M.
The owner was very helpful.LAWRENCE W.
I can't think of anything.Max G.
Get rid of the option to pick up a uhaul with a smartphone if it is not available. Had to wait three hours to pick it up and was asked to bring it back earlier than my scheduled time. Moving is stressful enough. Don't ask me to rush to meet your business needs. That's not customer service.TREVINO W.
Le client n'a pas laissé de commentaire.LARRY C.
Again, we got approval from Uhaul corporate to drop off at this location and not once did this location tell us that we had to return it to Ashley's. If this was the case, then they should not have accepted the return of the truck. Now, Uhaul is committing fraudulent charges on our account. But this is usual of Uhaul as the last four times, there is some erroneous, after the fact, hidden charge that was not agreed upon.DANIEL W.
Le client n'a pas laissé de commentaire.Joshua W.
Le client n'a pas laissé de commentaire.Megan S.
Due to the lack of u-haul signage and only two other rentals parked in the back of the lot next to this discrete food market, I drove right by this location. I had difficulty getting the trailer uncoupled from my ball but one of the employees helped me. I appreciated the help.Jim L.
Le client n'a pas laissé de commentaire.Darian P.
Well run establishment, will be going back to the for my little movesjEFFREY R.
Le client n'a pas laissé de commentaire.Dina S.
Friendly staff!Leah H.
Add uhaul signageJerrod H.
Le client n'a pas laissé de commentaire.David B.
Easy to locate and easy to work with.Mickie H.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Cameron J.
The bed was actually a little dirty from whomever had it last, but not a big issue; I made sure I cleaned it out prior to drop-off. I was a little surprised that we didn't do a quick inspection, etc., but again, no big deal.Jeff C.
Le client n'a pas laissé de commentaire.Glenna S.
Le client n'a pas laissé de commentaire.Anita R.
This was place was in a sort of creepy place. There were strange men in the parking lot watching my family as we completed the return process. The location was a pain to get into. The return process was simple. It only took a couple of minutes. At my time of return, I noticed I did not get the extra mileage I was promised and had to pay extra. I was not very happy.Natasha T.
Even worst, they were not nice and just receive the keys, they were not helpful at allMiguel P.
There was debris in the back of the trailer. The trailer was in a very difficult location to get. There was no assistance in helping get the trailer. There was no safety check of the trailer.Samuel M.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Mohammad B.
Someone took the keys and told me I was good to go. Did not receive a confirmation that the truck was returned had to call 5 times. Call wait times are crazy long got hung up on twice after waiting 15 minutes and had to wait again.Pearl W.
The parking was pretty tight and the lot was crowded.Mark N.
Thankfully this location was wonderful.. metro towing was where we were scheduled to take it. Metro towing absolutely refused to take the uhaul and they were very rude and disrespectful. They said they didn't have room. Trust me, they have a big lot and there was plenty of room.. the lady pushed my husband out the door scratching his arm while slamming the door in his face.. I cannot understand why uhaul would use a place like metro towing who has so many negative reviews online.Jennifer P.
Le client n'a pas laissé de commentaire.Thomas P.
Truck was a little dirty in the back from the prior customer-- not too bad though.Steve C.
Placed ordered for truck weeks in advance..original pickup location changed at last min and no moving blankets available as promised.. The guy could care less if I was satisfied..Randal C.
Truck had been smoked in. Remove smoke smell from cabin.Gary W.
Check-in person didn't not have very good customer service skills, was not at the facility for checkin (someone had to call him), and then he was rude. He in no way presented himself as a professional or business person.Connie S.
Le client n'a pas laissé de commentaire.Sharon G.
Le client n'a pas laissé de commentaire.LAURIE B.
Le client n'a pas laissé de commentaire.Judy A.
Le client n'a pas laissé de commentaire.Marshall K.
Le client n'a pas laissé de commentaire.ARIANA C.
Le client n'a pas laissé de commentaire.REnesha S.
Clean the truck and don't let people smoke in it. I have to say I was not happy about this experience and will do anything not to use this service again For the record if I could get my money back I wouldPaul D.
Le client n'a pas laissé de commentaire.Cheryl G.
1. The truck was dirty. The cab smelled of smoke and the cargo area was filthy. Even our movers commented that we got a very dirty truck. 2. The location was changed on me shortly before my reservation. This would have been fine except the new location did not have the gear that I had reserved ahead of time. This made moving more difficult for my movers, who actually performed as requested.Lawrence H.
Great serviceChrisa A.
Le client n'a pas laissé de commentaire.Sheila H.
Le client n'a pas laissé de commentaire.Ricardo C.
Le client n'a pas laissé de commentaire.Anthony S.
Rented a car hauler. I'll rent from them again. Mike was great.Michael W.