The customer service at this location is what continues to bring me back.Steven S.
Customer Reviews for Fort Knox Mini-Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We were treated with the utmost courtesy and respect . We are very appreciative and grateful to these wonder uhaul employees. We thank them so so much. My fiancÃ©e and I met online anD we were tired of paying for motels and missing each other during the week so we needed to move in together . We had no furniture ( our furniture is in probate ) and had to get free furniture from all different places like Beaverton ,Oregon city , Washington etc. We couldn't have done all that without the people at uhaul . Zero compaints impeccable business ðŸ˜ŠðŸ'ðŸ¼ðŸ™Charlene L.
Le client n'a pas laissé de commentaire.micah F.
Engaging and Friendly and will definitely use them again. Thank you Nathan and Megan.Penne C.
Everything went perfect. Thank you for the great customer service Fort Knox Mini StorageDarren D.
There was problems renting. We reserved a 15 foot when we got there they had a 10 ft for us. She said the system showed it as a 15 ft. Then said it was a 15 ft ??? I told her but it says 19,95 $ on the side and I'm being charged 29,95 $. She said our truck was a 15 with a ramp. But when we got the keys and went to check it out, there was no ramp. Opening the back door it says 10 ft. We went back inside to tell them. Another employee came out and said His coworker gave us wrong to keys/wrong truck. I'm sorry, but I think the employee should know if it's a 10 or 15 ftâ€¦ or at least go with us to parking lot .KHANH CONG T.
This was a great location, close to the airport for easy pickup! The employees were helpfulâ€¦my only complaint with the truck I received is the cab had a very strong cigarette odorâ€¦I had to buy a car scent in order to stand riding in the cab. My big complaint is with the Reservation # I calledâ€¦as It was not explained to me at time of reserving the truck that if I came to the location instead of reserving on line, I would be charged extra fees such as tax nor dis they explain the â€œ24/7â€ online application process!! For a 1st time customer U can imagine my disappoint when I traveled across the US just to find out there were extra fees if u go directly to the counter of the location to pick up the truck instead of filling out an application on line??Phyllis J.
The quality, cleanliness, and upkeep of the uhaul vehicle I rented was poor. It was dirty on the inside and outside. The outside being so dirty made it hard to spot out damages. The inside was dirty covered in dry dirt. Hair, thorns, and dust filled the inside. Damage to the rear bumper flapping around was a concern. When returning it I mentioned to the male working the unsatisfactory and how filthy it is and that I received it that way, when wiping the areas of immediate use it's just showed even more how dirty it was, the worker said â€œ oh if this is filthy to you sorry for that but this is standard hereâ€. I was blown away with his attitude and how he continued to talk away while I tried to communicate with him. I've rented many times from uhaul and I will never return to this location and will be sure to tell folks that I normally recommend uhaul to, to at least never use this location.KIMBERLY B.
Le client n'a pas laissé de commentaire.Gorakh M.
Your app is terrible! I will never use it again. I wasted half an hour trying to check out, and 20 minutes trying to return the truck I rented because it made me take pictures of the license I had already uploaded to my account, would not accept any of the crystal clear pictures of the license or the odometer/gas guage that I took with one of the best Android camera phones on the planet, and kicked me out of the check out process when I objected to your photos of the truck I was renting because it didn't show recent damage. And, again, I was not allowed to upload my own photos. Far from being more convenient or faster, the U-haul app is a frustrating, glitchy, time-wasting impediment to renting from U-haul. Both during check out and returning, I eventually resorted to going to the desk and they were able to finish things off in just a couple of minutes. And lest you think I was doing something wrong, the person behind the desk came out to the truck during the return process, and she could not get my flagship phone to successfully upload a picture or complete the process, either. Never again!TODD O.
Le client n'a pas laissé de commentaire.OLEKSANDR L.
The fan in the truck not working. It only blows the windshield. I reserved a dolly for appliance online. However, when I checked in , they told me they did not have any. Why wouldn't they call me ahead of the check-in time to let me know?. They told me there was no drop off after hours and if the truck got broken in.... it would be my responsibility. As soon as I drove off the lot, I received a message from uhaul saying I could drop off the truck after hours..... so confusingHOANG VU T.
Great experienceTony T.
Truck had no gas. Check in process took over an hourPaul S.
I was never charged although I gave my credit card information, but months later warned in voicemail that if I did not pay, it would be sent to collections. I was unaware I was never charged, and when attempting to return the call and after leaving multiple voicemails, my calls were never returned. When contacting U-Haul directly, they were unable to help me complete the payment because Fort Knox froze it somehow. I was Given another contact to call to complete the payment. His voicemail was full. When he finally returned my call, he was unable to help with the situation then, but told me he would call the next day. He did not. He texted to ask when would be a good time to try again to discuss and complete the transaction. I gave my availability but never was contacted again. This is ridiculous. It should not be this difficult to complete a U-Haul transaction.Molly M.
Le client n'a pas laissé de commentaire.Ladonna M.
Le client n'a pas laissé de commentaire.James E.
While the van I rented was not cleaned prior to my picking up, and the odometer reading on my contract was inaccurate, the staff at this location went above and beyond to make sure that I was fully satisfied with the experience, and made everything correct. It's a good team at Fort Knox Mini Storage!!KAREN G.
Great people... Everyone treated me extremely well...Thanks ROKRICHARD K.
The staff there are very good actually greatFaith H.
They were very helpful and made my stressful situation so much easier. Will recommend to others.Kristen M.
Don't allow the website to offer 24/7 pickup if that's not available, also link all branches together so that if a customer needs to extend their reservation they can, and the next customers reservation is altered instead of current customer having to return unit before they have finished in one way or anothrrPrecious V.
Le client n'a pas laissé de commentaire.Frank E.
Le client n'a pas laissé de commentaire.Calvin H.
I had very bad experience for first time since I used this services, the people at this place are not professional and vey rude. This place workers are making bad influence for good service of uhaul company. I wouldn't recommend to people to go this place it's the worst experience and very mine. Even they told me not to come this place again over the phone unbelievable.GETISH TAMIRAT M.
No drop box to return truck keys. Staff I called was very unhelpful on finding a solutionKendra H.
Le client n'a pas laissé de commentaire.CHRISTINE B.
All goodPETER K.
They should probably take down the information that customers receive about a Secure Dropbox being located on the building, when there actually isn't one. So, you won't have the option to make a drop off after their limited hours of operation. Also, they treat you horribly if you can't arrange your schedule to meet their needs and will threaten to charge you for more money if you don't fully cooperate. As someone who used to work for U-Haul, you guys constantly disappoint me with your lack of decent customer service.Courtney S.
This was by far the WORST rental experience I have had. U-haul changed my pickup location and didn't bother to tell me. Once I got to the new location, they had also changed my drop off location to some random place in Happy Valley (I moved to Bend), and then CHARGED me to change it back to my original drop off location. It took over an hour to pick up the truck. Girl behind the counter was clueless. Once they pulled the truck up, they then had to clean out the blankets from the last customer and find the dollies I had rented. Didn't they know I was coming? This couldn't have been done in advance? Will not be using or recommending U-haul anytime soon.Kimberly M.
24/7 pickup was not available even though it confirmed it online. Truck was dirty and dusty. Staff was not overly accommodating when needed in extend rental.Brandon K.
Le client n'a pas laissé de commentaire.BETTY J W.
Get the hours right on the app. Don't have different costs because of taxes if you use the app or just check in at the dealership. One price for all customers. I shouldn't have to play games to get the best price. This facility is getting less and less customer friendly. New management is less friendly and less helpful than old management was.Richard R.
Le client n'a pas laissé de commentaire.Lisa W.
I'm attempting to reach corporate about my issues, will not comment in full. I will say Whitney was awesome but the male I spoke with by phone was not. The return process has a fatal flaw, though, AT THIS LOCATION. I strongly recommend against renting here if you must return after hours. The potential for a protracted litigation is extremely high.MERYL L.
The checkin process is very confusing. I wish it could be done at the location, not on line.Elizabeth B.
Helpful, friendly, efficient. Couldn't ask for anything moreAndrew M.
Good Customer Service Given ðŸ‘Anna W.
Nathan was rudeJared F.
Very franly vury halpSOPHIA P.
Great people working theere. They were professional, curious, and made sure to take care of my needs quickly. I will definitely rent from that location again. GREAT JOB!!ARI H.
Great service - Thanks!Guy B.
Remember the hand truck requested.Shirley S.
Pick up and drop off was easy, could not give the Uhaul a clean rating due to tree parts in the door pocket, dirty dash and cup holders, and not vacuumed outTara R.
Nothing the customer service at this location was outstanding they went above and beyond great people they definitely should get a raise for sureBrian W.
Le client n'a pas laissé de commentaire.Marcia M.
Le client n'a pas laissé de commentaire.Peter C.
Nice employees. Overcame circumstances that were beyond their controljohn C.
The process was really smooth. Nathan and Jonathan were extremely helpful and made the experience very pleasant. So I would say that you don't need to improve a thing ðŸ˜ŠBeth B.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.KANDIAH MANO K.
Extremely rudeMELISSA ANNE H.
Fort Knox lost the van after I returned it and tried to blame it on meJESSE GREGORY I.
Le client n'a pas laissé de commentaire.George M.
Le client n'a pas laissé de commentaire.rodney W.
The staff were extremely helpful!!!Janet S.
Extremely disappointed with the service at the Fort Knox location. Truck I reserved 28 foot was not available and was told it would be another hour. I was offered 20 foot which caused me to make 2x the amount of mileage. Was not properly compensated. Disappointed in the service given by Nathan and Michael.Vincent L.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Kevin P.
Le client n'a pas laissé de commentaire.Taunya H.
Computers at desk seemed to take forever frustrating the rep who was assisting mePeter B.
I had some difficulty this go round, but you guys made it good. Thank you for your professionalism.CULLEN MCCLAY S.
Good service. Friendly employeesKENT GEE H.
Le client n'a pas laissé de commentaire.Paul W.
Always greatJASON D.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.PER N.
Le client n'a pas laissé de commentaire.Douglas C.
Discontinue and/or improve Cargo ramp, needs to be tagged out maintenance.LAMON H.
Le client n'a pas laissé de commentaire.DeEtta M.
Always great there on 122nd!JASON D.
Le client n'a pas laissé de commentaire.COURTNEY ALYSSA M.
Le client n'a pas laissé de commentaire.Jonathan S.
The truck was dirty had Styrofoam pieces all in the back and there was all kinds of equipment still left in the back. The employees don't do walk arounds during check out or check in. They charge you for had even though you put gas in the truck and the manager is rude and hangs up on customers faces when confronted about it. She's probably the one stifling the gas.EDWINA B.
I was told the truck had less than 1/4 tank and that a note was being made in the file. I put enough gas in the truck to replace all I used unless the truck got less than 5 miles per gallon. I was still charged a 30 $fee + charged for fuel.Jonathan B.
Le client n'a pas laissé de commentaire.jordan A.
The person handling the transaction was excellent in presentation and proactive in nature. Very well received. The hidden issues was that while the van was only 29 $my bill came out to over 70 $! Ouch! and not a good spend of money to travel 25 miles . The exorbitant per miles fee is a negative and huge surprise when renting.John M.
Do you have any box van in not use for sales in action I need to get one.PETER L.
Imagine that goodPETER L.
Went in on 3.3.21 to pick up a truck. Friendly service and I saw them assist a difficult customer with a lot of patience and professionalism.CAMERON R.
The employees were awesomeMICHELLE ELLEN B.
Rude employee named Sydney. Harassed us. Was rude. And threatened to call the police on uslJacqueline T.
Le client n'a pas laissé de commentaire.ABU M.
Le client n'a pas laissé de commentaire.RANDY BRENT R.
Le client n'a pas laissé de commentaire.JONATHAN Z.
Wish I had gotten the woman's name who helped me, she really went out of her way on what was a busy morning and she appeared to be the only person working the front. She was helpful, patient and really understood the uhaul business. Due to her helpfulness I'd recommend this location to a friend.CHRISTOPHER CRAI C.
Le client n'a pas laissé de commentaire.Alexis P.
Le client n'a pas laissé de commentaire.CARLOS Z.
Le client n'a pas laissé de commentaire.ROMAN A P.
Everything was done professionally.JACQUELINE ELAIN R.
Le client n'a pas laissé de commentaire.MILLER S.
Le client n'a pas laissé de commentaire.CARLOS Z.
Staff did a lovely job. The mobile access was painful and did not allow me access to the vehicle (yes I permitted location tracking on my browser). Ended up having to do a face-to-face and it all went smoothlyMEGAN P.
I think the manager did an above average job in helping me add another day while allowing to me get in a few more hours at no charge. My trip was extended due to rain, she made my experience great!Rudy A.
Le client n'a pas laissé de commentaire.Asfaw F.
Le client n'a pas laissé de commentaire.GHEORGHE V.
Excellent experience, it exceeded my expectations. Great customer service very efficient and helpful.EVERT S.
Le client n'a pas laissé de commentaire.CARLOS Z.
Customer Service was very nice.MARVA M.