Customer Reviews for Fort Knox Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)

2535 N Hwy 89   Chino Valley, AZ 86323

(928) 636-1020

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 11h30 am à 3h pm
  • Dim : 8h am à 11h am
Heures d'ouverture spéciales
  • 5/8/2021 - 6/30/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(928) 636-1020

2535 N Hwy 89
Chino Valley, AZ 86323

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 11h30 am à 3h pm
  • Dim : 8h am à 11h am
Heures d'ouverture spéciales
  • 5/8/2021 - 6/30/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Customer service was outstanding...very friendly, helpful and was in and out in record time for me...

WADE H. 
Évaluation :
3

Arrogant and rude rental process.

Karl A. 
Évaluation :
5

Nothing! I am so grateful for their kind service and commitment to getting me the trailer I needed. I will use this location when I need a trailer in the future. Thanks for all the help and kindness!

DANNA D. 
Évaluation :
5

The trailer was mechanically sound and I had no issues. The bed had a half bushel of pine needles in the front. Not a big deal.

Dave W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd I. 
Évaluation :
5

Excellent service...we dropped off after hours. Great instructions to finish the contract.

RONALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REED W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D. 
Évaluation :
5

Michele was awesome. Definitely recommend her!

Eric K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
1

The woman who owns the storage was very rude upon arrival and the Uhaul was not ready for us. She had to clean the ice/snow off the windshield.

Anthony V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

The only uhaul place I'll go to! Always the best. If they don't have what your looking for, they will go out of the way to find something that will work!

Jessica O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irene B. 
Évaluation :
5

Always a great experience renting from Michelle! Thank you for always being there to help with all of our needs.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENTON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Y'all are amazing. Just keep doing what you do best and help people out.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter M. 
Évaluation :
5

Michelle really helps out. She is sweet and helpful.

BRENTON H. 
Évaluation :
5

Michelle was SUPER helpful and worked with me in an emergency situation.

Brenton H. 
Évaluation :
5

Great location, great service - professional and efficient. Thanks!!

David A. 
Évaluation :
5

Michelle and Mike are absolutely outstanding! I rent trucks weekly and refuse to rent from anyone else. I have actually drove a hour out of my way numerous times just to rent at this location. They always ensure the equipment is clean and maintained. Unlike other Uhauls I've rented from in the area, they always ensure the equipment maintenance is 100 % ready to go for all my long distance trips. They're a personable and always willing to go out of their way to put me in the right equipment. They're local and it feels good knowing I'm supporting a small town business with good folks that care more about my safety and experience than making a quick buck. I can't say I've never had a Uhaul truck break down on me, BUT I can say I've NEVER had a Uhaul truck that I've rented from them break down on me. Mike is a knowledgeable mechanic and Michelle is a gem in customer service. If you need to rent any Uhaul equipment these are the people to get it from!!!!

CHRISTOPHER T. 
Évaluation :
5

Easy drop off! Michelle was already outside to greet me when i was returning my truck! Most efficient location i have been to. Merci encore!

Christopher T. 
Évaluation :
5

Always a great experience renting equipment from Fort Knox. Best customer service around. The equipmenmt is always clean and ready to rent. I rent alot of equipment and this is by far the best location i have ever been to. THANK YOU MICHELLE!

Christopher T. 
Évaluation :
5

This location is the best U-Haul rental facility around. Michelle is very courteous, attentive and always helps you with all your moving needs! If you need a U-Haul, this is the location to go to.

Christopher T. 
Évaluation :
5

This location is the best U-Haul rental facility around. Michelle is very courteous, attentive and always helps you with all your moving needs! If you need a U-Haul, this is the location to go to.

Christopher T. 
Évaluation :
5

This location is the best U-haul rental facility around. Michelle is very curtious, attentive and always helps you with all your moving needs!. If you need a U-Haul, this is the location to go to.

CHRISTOPHER T. 
Évaluation :
5

This location is the absolute best U-haul rental facility! Michelle is always helpful, curtious and on top of things!! This will always be my Go-to location. Dont rent from anyone else i Chino Valley AZ!!

Christopher T. 
Évaluation :
5

Always a pleasure to work with!! Very professional and excellent service.. I highly recommend them for storage or uhaul rentals A+++++ Thanks again👍🏻👍🏻 Add More Cabinets

DENISE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
2

Windows on the truck were as transparent as wax paper ... Had to take 15 minutes to clean them as soon as I started driving. Otherwise, service was soso. As per many other Yelp reviews, Michelle doesn't give off any 'Customer Service' vibe at all. Only "I'm right, customer is simply an idiot that I have to deal with in a perfunctory manner and send on their way out of my sight." I could tell anything I said contrary would set her off.

John H. 
Évaluation :
1

My reserved rental truck on bell rd wasn't there.. no trucks at all... It was like a remake of seinfeld episode. It isnt guaranteed until you get in truck and. Drive it away. Had to drive 220 mile round trip to pick up the truck. Ithought u-haul would reimburse me some money/.. no money

Mike B. 
Évaluation :
1

The person renting equipment was so rude I almost didn't take the equipment. She apparently hates here job and and all the people who rent U-Haul. I will ever do business with her again and will be telling everyone about my experience.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted B. 
Évaluation :
5

Nothing, Michelle was our customer service agent at Fort Knox , chino valley AZ. and was amazing. She was so nice and immediately made us feel at ease with our move. We were very impressed with her customer service and would definitely utilize this company just to work with her. Thanks again.

KEVIN R. 
Évaluation :
5

Excellent customer service!!!!

Raymond W. 
Évaluation :
5

The people at Fort Knox Storage were EXCELLENT!

Robert C. 
Évaluation :
5

Great Customer Service!! Treated us like family! Fantastic experience.

Mike S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
3

I was told to drop off at one location , they told me they dont deal with Uhaul any longer. Then had to go to another , where they wanted to argue over dropping off the trailer. I just was not satisfied with the service i received.

Mark S. 
Évaluation :
5

The couple operating Fort Knox Self Storage were friendly and professional. They made the process of picking up the rental very easy. I would recommend them to anyone in the Chino Valley, AZ area, whether moving local or out of state.

James G. 
Évaluation :
4

The problem was not with the location but with the total screw up that U-Haul made of my reservation. I requested a 26ft truck plus car transporter. On day of pick up (day before moving) I was informed that truck was down with rear axle oil leakage. No other 26ft truck available in AZ. U-Haul could only offer a 20ft truck that was located in Chino Valley (a 7hr round trip drive). Had no option but to take care it as we were required to be out of sold property the following day. This was my WORST experience ever with U-Haul. I have filed an official complaint but to date HAVE NOT heard back from a supervisor or area manager.

RODERICK K. 
Évaluation :
5

Extremely smooth rental experience. A 1000 mile move with a full payload, the truck ran flawlessly, loaded well, drove well, and checking it back in was a breeze.

Raymond B. 
Évaluation :
4

I told her of the running light proble and she apologized.

Donald M. 
Évaluation :
1

Need better customer service person at this location. Should not be dealing with the public.

Mike R. 
Évaluation :
5

We were moving and decided we needed a trailer. We called and the lady was so nice and within 30 minutes we were loading our stuff for the move. Very good customer service. Even though I think it is all a con job... her social distancing and care to "keep herself and others safe" was great. Merci.

Mathew S. 
Évaluation :
1

The lady was not nice at all. I requested a call from the AFM and have not received one yet.

Anthony H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
3

I reserved a Van and got a Truck. They rented the van I reserved. The person at the desk was very unfriendly. I was charged the insurance rate for the truck not the van. Raising the cost of the rental. I would not use this location again.

Mike R. 
Évaluation :
5

Keep doing what you do

Douglas E. 
Évaluation :
1

I called the number provided in the text that was sent before taking the truck back as I needed the address of the drop off. Upon arriving with the truck I found that the storage business was closed and locked up. I called the number again that I previously called and the woman didn't remember talking to me telling me where to go and informed me that the people there had quit and that I would have to take it somewhere else.

SUELLEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
4

Roll up door was broken and wouldn't roll down all the way

William L. 
Évaluation :
5

Suffered greatly from no AC in 119 degrees temp. Fuel tank would not allow me to set the trigger on the gas handle, I had to hold it just barely on when filling.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula A. 
Évaluation :
5

Great people to work with, we rent trucks/trailers at least a dozen plus times a year. Always a breeze.

William N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

spence P. 
Évaluation :
5

Always professional and knowledgeable with more than fair prices!

stann C. 
Évaluation :
1

That was the worst customer service I have ever experienced the lady made us feel like we ruined her day that we were in her way in a problem to her she then said that we needed to get the F out of here after she handed our keys to us then told us to have a safe trip with the response afterwards ( that was sarcasm )I've read reviews on the same location and it seems that I'm not the only one that had the same problem she also told me that my card was declined and then tried to tell me that it was a prepaid card when I tried to explain to her that it was from a bank account she made me feel ignorant I don't understand why she was having such a bad day but after reading other reviews I realized quickly that this was probably just how she reacts to the public I then went to the actual U-Haul location spoke to them and the manager they were amazing and their customer service was outstanding next time my rent any U-Haul equipment I will be going straight to U haul directly and will not Using the Chino location that lady was out of control and rude

Jenna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert K. 
Évaluation :
5

The manager there was great! She knew her equipment! She was very knowledgeable! She was extremely helpful! My arrival time and departure time was short. Overall I give her 5 excellent stars!!!!!!

Jody S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
5

Nothing! Great people at the desk!

david R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
4

The attendant seemed a bit “put-off-ish” -did not seem friendly and sent me out without my handtruck which required a return trip to the facility

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE G. 
Évaluation :
5

time was important the trailer I needed was hooked up and I was off .

BILL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher N. 
Évaluation :
5

Very helpful

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia C. 
Évaluation :
5

This location is awesome. The best customer service. They got me taken care of right away no questions asked. Merci

eric P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rex H. 
Évaluation :
5

Though the website with Uhaul directly was glitchy the people at the location were helpful and kind I was impressed with their patients and willingness to help myself and the people ahead and behind me in line.

Alexa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wade C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

I use Fort Knox for all my U Haul Needs! So kind and helpful!

Sara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE G. 
Évaluation :
5

I found the service very efficient, the trailer and dolly were exactly what we needed, I will probably be renting another trailer from Ft Knox in late May to complete our move to Prescott. Would definitely reccommend them to anyone I know in need of a trailer or rental truck.

Chester W. 
Évaluation :
5

Chris was very friendly and extremely helpful.

Mac M. 
Évaluation :
5

I think better signs in front of this place would be a great idea. Coming from paulden area you don't see the sign until your on top of it

Veronica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Augie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Augie G. 
Non reviews have been submitted for this location.

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