Customer Reviews for Fort Knox Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 9h30 am à 4h30 pm
- Dim : 10h30 am à 3h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Andrea E.
Le client n'a pas laissé de commentaire.Brian A.
Your Staff is the Best!!!NICK H.
The location and staff member were excellent! Thank you! I had great trouble with returning the truck via the app. I tried on Sunday and actually took the truck home for the night to try again the next day. In both cases, the app could not get my location, even though I specifically authorized it in my browser settings. The app had no way I could see to move past that and manually enter the location or otherwise check in the truck. So, I took pictures on my phone as indicated in the video, just in case, locked the truck, and dropped the keys in the box. This seems to have been enough for checkin, which I appreciate. However, it would have saved me time and worry if the app played better with my phone.RICHARD B.
My local moving helpers secured through the website as independent supplemental services, ran later than expected and the need to extend my rental contract by about 6 more hours thru a modification made online went smoothly as can be expected. I was a bit pushed to my logistical planning extents but it all proceeded well enough to get the necessary job done. Thank you, again.RUWAN A.
Best customer service from friendly staff. I recommend 100 %Glaci H.
The manager's is a great ambassador for the Uhaul brand!Richard S.
Le client n'a pas laissé de commentaire.Roy B.
Le client n'a pas laissé de commentaire.Rachel B.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.August G.
Le client n'a pas laissé de commentaire.DEAN S.
Great serviceMichael N.
Le client n'a pas laissé de commentaire.Ronald F.
Le client n'a pas laissé de commentaire.Jeanne M.
The Staff experience is always excellent and I would recommend them to anyone!!Please,Please keep up the Great Work!!Timothy S.
Le client n'a pas laissé de commentaire.Thomas L.
Employees were extremely helpful and friendly. The entire process was very convenient.Marcos D.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Jacquelyn H.
Le client n'a pas laissé de commentaire.Darcia P.
Le client n'a pas laissé de commentaire.richard G.
N/A. The attendant was very personable and helpful. Great customer service!Matthew M.
These guys are great.Alanna H.
Le client n'a pas laissé de commentaire.Keith L.
Stephanie was incredibly helpful!BLAKETE'NEIL L.
Very good service!Richard V.
Le client n'a pas laissé de commentaire.Andrea E.
Le client n'a pas laissé de commentaire.stan R.
good team - reasonable pricing.Wayne S.
Excellent customer service!Glaci H.
Everything was greatMARY W.
The uhaul staff showed great customer service, I'm happy with my experience and the next customer will be in great hands.Derick H.
Great service we will be back.Paulo V.
Le client n'a pas laissé de commentaire.Benjamin J.
Le client n'a pas laissé de commentaire.Veola A G.
Le client n'a pas laissé de commentaire.Debe D G.
Excellent service you haveMOJISOLA O.
I can't compare it because I've never use this type of service before. But it was no problem getting a van and no problems when using it. The office personnel was helpful and friendly. Overall a good experience.Robin C.
Le client n'a pas laissé de commentaire.PORTIA B.
The woman that helped us was amazing! Made the rental smooth and easy!Rachael S.
Le client n'a pas laissé de commentaire.RONNETTE B.
Thank you for an easy and pleasant experience.Andrew T.
Everything was great !Najibullah P.
Customer service was fast and very friendly!LINDSAY E.
Extended hours of operationLee D.
Le client n'a pas laissé de commentaire.Gregory K.
Le client n'a pas laissé de commentaire.Ernest B.
Le client n'a pas laissé de commentaire.TORREY G.
Le client n'a pas laissé de commentaire.Elliot L.
Le client n'a pas laissé de commentaire.Kerry M.
Le client n'a pas laissé de commentaire.Lennie M.
Check online to assure equipment is available for customer requirement to move efficiently.Ismael V.
Le client n'a pas laissé de commentaire.Tint N.
Le client n'a pas laissé de commentaire.Najibullah P.
Thank you so much for your help. You made our move a much easier transition.Beth F.
Clean the vehicle, provide a full tank of gas, do not charge excessive fees two days after vehicle is returned. Ripping off a good customer will cost the business 4 good customers in future business.WILLIAM K.
Perfect; David W. was a pleasure to talk to, knowledgeable about the area, and displayed immense professional service.Jahmal B.
When we picked up the truck, it was not clear where the key box was located. When my wife when is die to speak to someone, he laughed at her. Also, finding the gate code for returning the truck was very confusing and ultimately never found it so I had to park it outside the gate. I called U-Haul and was on hold for 15 minutes for help, but never got it.James C.
Le client n'a pas laissé de commentaire.Phil B.
Le client n'a pas laissé de commentaire.Tracy B.
Le client n'a pas laissé de commentaire.Kirk H.
Fort Knox Self Storage is, hands down, the best location to rent a U-Haul! After a dreadful experience at another location (leading to me canceling my reservation), I was able to walk into Fort Knox, ask to rent a truck, and be on my way in under 10 minutes.Peter E.
Le client n'a pas laissé de commentaire.Wilson P.
Give veterans discount, is always good.Highland S.
Le client n'a pas laissé de commentaire.Colin B.
Le client n'a pas laissé de commentaire.stephan B.
Not double charge me. Still waiting to hear back about this. No response yet.Edward S.
I had to clean out the snow that was stuck on the vehicle and even after returning the vehicle 2hrs before the scheduled time of return, Uhaul is overcharging me for 4 hrs of rental. This is unacceptable.James A.
No improvements needed. The service is friendly and the process runs smoothly. Very well done!Mark D.
this experience was awful. retrieved our vehicle 2 hours after the reservation time and it was not even the size we reserved. Had this order placed two months ago and the night before it was confirmed and the day of it was all wrong. absolutely awful!Hannah H.
Le client n'a pas laissé de commentaire.George D.
Le client n'a pas laissé de commentaire.Gregory S.
The gentleman running the place is simply amazing. Great manners and customer skills and he is not fake!HOMAYOON T.
Charged me for another day when the attendant saw us bring the truck back way before they closed!! I did a mobile rental and put the key in the drop box. He waited until the next day to say it was returned! Called to dispute with pictures and he was rude only offered 20 bucks back!! Unbelievable. I'm never using this company again!!! EverTonnet O.
Le client n'a pas laissé de commentaire.Barry B.
Le client n'a pas laissé de commentaire.syed A.
More associates in the morningNate B.
It would have been helpful to know that a rental period is 4 hours. I had estimated 5 hours and was quoted an estimated for only one rental period so my total ended up being double what I had expected. It wouldn't have changed anything, I was in a rush and the job took as long as it did but it smells like bait and switch. Next time I will plan more carefully and find a different place to rent a vehicle.Marc V.
Very hassle free. Dave was very helpful. This is my new location to rent my trucks going forwardCharles F.
Nothing ...... no improvements needed! From the moment I entered the office until the moment I closed the door behind me, I felt like I was a very valued customer. Both gentlemen were very friendly and professional. I will definitely let my friends know about this location.Janet S.
Le client n'a pas laissé de commentaire.Julia P.
Le client n'a pas laissé de commentaire.Ellen B.
Ron was great. Process was quick and pleasant.Robert L.
Great Customer Service!Del A.
Another wonderful experience. We felt welcomed and the gentleman provided additional information about the area. He really made us feel welcomed. Even with the location drop off change, it was very easy. Excellent service all around.Annette G.
Great experience! Friendly and efficient staff! Will definitely go back to this location for future U-HAUL needs!Miguel D.
First time my driver's license was scanned by an employee's personal phone and downloaded to your website. Is this the norm for your company? If so please respond to this comment. To improve on mgt. I would recommend all customers be informed that their driver's license will be scanned front and back before transaction can go through.Elizabeth H.
Your online pick up and return did not work on my Android phone. While I set my phone to allow for location identification, the app did not recognize it. Google chrome actually does not allow for automatic location. The user has to grant permission on a session by session basis.. Your app does not take that step into consideration, and so the app fails at that point. I had to wait until someone was in the office to pick up the vehicle, and I simply parked and put the keys in the drop box instead of formally checking in, since the location was closed.GEORGE S.
Staff are greatWanda C.
The service agent was VERY nice and professional.RICHARD R.
Le client n'a pas laissé de commentaire.Kathleen M.
Donna was extremely helpful from start to finishJames D.
Always very helpful and courteous. A pleasure to deal with.Benjamin J.
This is a first class operation. Clean, well kept and Dave was very helpful and knowledgeable in every aspect of the transaction. I would definitely recommend and use this location again.Linda P.