Évaluations des clients Fort Knox Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Fort Knox Self Storage

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viennese j. le

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J.W Jr was great to me the service and the overall experience he is a wonderful employee

Tony J. le

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Requiring 3 phone numbers is very strange when 1 should be enough.

TEENNA H. le

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This specific location is highly recommended, for the service and quality of customer service. They were friendly, fast and welcoming all in one. Best uhaul ever!!!

Tracee A. le

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The lady has great customer service I’ll be back!!!

Theresa B. le

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Great customer service!! Thank you !!

Eric M. le

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Le client n'a pas laissé de commentaire.

michael m. le

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Nice personnel working there. Was an easy drop off. Helpful on the phone when I went to the wrong location. He answered the phone quickly.

Shawn M. le

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Great customer service from lady who assisted us, sorry, cant remember names. She was extremely helpful, answering questions and confirming that all was done correct on pricing since we had some problems at the pick up location.

Kelvin A. le

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Very good service, employees were friendly

Simon T. le

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J.W. was very helpful and kind. Moving day was very stressful and was able to accommodate my needs and more.

david m. le

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Very painless to rent the van I used. Uhaul rep very friendly and got me in and out quickly

Steve B. le

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None. However, definitely kudos to Kimberly who was AMAZING! She was friendly and super helpful!

Mele Vasi H. le

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Kimberly was awesome, great customer service skills made me feel at home !! And the manager was a cool down to earth guy I would come to this place to rent every time in the the future good peeps!!!!

Traci B. le

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Kimberly is great always provides excellent customer service.

Dennis C. le

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Everything was absolutely perfect, the agent at the store was extremely professional. Thanks!

Cynthia D. le

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Kimberly has always been nice and accomodating. She gives specific instructions but never rude. I recommend this place (Fort Knox Uhaul) anytime for storage or uhaul needs. Thanks Kimberly! From Cynthia Pittsburg, CA

Lee C. le

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They were very helpful in managing my reservation, even though I ended up not needing the storage unit. Thank you

Karen M. le

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The staff was wonderful very pleasant a guy helped us the first day and on the return a very nice lady helped us both of them were wonderful

Joseph B. le

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I did not Need storage afterall. They called several times to confirm and i appreciated their efforts

kevin k. le

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Nothing. Customer service was excellent??

Ramon Z. le

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Le client n'a pas laissé de commentaire.

James F. le

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had to go 20 miles out of my way as my reservation location was switched, but I was not informed beforehand. I want my $50 refund.

Jami H. le

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Le client n'a pas laissé de commentaire.

Guy C. le

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Terrific service. Felt welcome and all questions answered enthusiastically. Wish this type of service was more common!

Kennard M. le

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Kim was very professional and helpful with the rental process. She had me in and out in less that 15mins. I will recommend and use this location in the future. Thank you

Che Lumumba H. le

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Moving can be stressful. Both of the Service Representatives provided quality, friendly and professional support.

JANE E. le

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Unfortunately, we were unable to contact anyone to confirm our reservation and wound up using another storage facility in the area.

JANE E. le

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Unfortunately, was not able to contact anyone at the office in time to determine whether or not we had a confirmed reservation so we contacted another storage facility in the area.

Vicki B. le

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Le client n'a pas laissé de commentaire.

Sheilia L. le

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Le client n'a pas laissé de commentaire.

JEAN R. le

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I, always, receive excellent service at this location.

Rajesh H. le

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Le client n'a pas laissé de commentaire.

Gail R. le

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Le client n'a pas laissé de commentaire.

Eduardo G. le

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Nothing, the employees are quite helpful and easy to talk to.

Steven N. le

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The facility is very nice and I believe that my things will be safe. Customer service was great and easy to work with.

DEBORAH R. le

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I have had great experience with fort knox..no insect..mice or rats storage was always clean....not dusty..the mangament was great.

Vickie D. le

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Nothing. Quick and easy. Employees nice and helpful.

JANIE B. le

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I reported moved out three months ago but I left lock on door instead of understanding to let me unlock door or cut lock off I offered to clean but talked down to and threatening

Marlon A. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

Amy H. le

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Le client n'a pas laissé de commentaire.

Juliette Fox L. le

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Had a bad experience with the manager J

Donna O. le

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8/31 I reserved a unit for 9/7.I called on 9/6 to confirm & see about doing paperwork. 9/7 my truck was loaded & I thought I needed another space, so I called, I was told I couldn't move in until 9/10

Mark Anthony M. le

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fine facility - well maintained.

Justin C. le

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Didn't need the storage after all. Just filling this out for the refund.

Jacquie H. le

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Le client n'a pas laissé de commentaire.

Curtis H. le

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The "secondary ID" requirements are bullshit. I'm military. I happened to have my insurance converted to a local address, but having to show that for a rental just because I have an out of state DL (valid) from a REAL ID state no less, and a federal photo ID, AND a major credit card (not debit) is some utter bullshit. If you want to know why combat vets with PTSD struggle not to go off on civilians, policies and attitudes like this are why. Oh, btw, I've rented from multiple UHaul locations with 20 miles of this one and I've never had to provide all the extra crap or had this much of a pain in the ass signing the truck out. I had a choice for self-storage on this move and I feel MUCH better about not choosing this location for storage after dealing with them for Uhaul rental.

MAYCORA C. le

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I drove up to pay my bill and the guy walked out of the store and I thought he was going to unlock someone’s storage but he didn’t come back for a hour. He came back with his lunch. He saw me drive up

THERESA V. le

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The manager is belligerent creep as a woman I tried to talk to him he would not let me explain he bullied me and spoke to me in such a way I can not say here. He threatened me no female should deal with this creep. Be very careful dealing with person . Then my husband came in asked if this was independently owned he got right in my husband face trying to provoke him this guy is dangerous stay away from him

Donna S. le

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Nothing ??, they're just that cool.

Crystal S. le

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I wssnt able to rent the unit unfortunately. I wasnt aware that the office closed at 1pm and wasnt able to make cutoff to rent a unit in time. Had to rent as somewhere else else who was more avail.

HELENA V. le

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Access to hand trucks/bed could be made better. Something secure so they can't get stolen but made available to those who need it. Both hand trucks were locked up.

Eric E. le

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Very friendly, helpful staff. Would return in the future

Ronnie M. le

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Le client n'a pas laissé de commentaire.

paula r. le

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Le client n'a pas laissé de commentaire.

Cassandra F. le

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Le client n'a pas laissé de commentaire.

GAIL K. le

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This Fort Knox was incredibly run in excellence!!! Jay was awesome.... Will definitely be back!

Sandra H. le

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Nothing. Everything was perfect (including the person at the front desk).

SONIA P. le

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So pleased with the customer service, Very nice people. Made the transaction smooth recommend.

Norman W. le

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Le client n'a pas laissé de commentaire.

ariana h. le

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Front desk service was excellent help and very sweet!

Shiela R. le

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It was my first time ever renting a uhaul for a move. It was a great experience and everything went smoothly. Price is reasonable for 8 hours. Tammy was amazing; she was friendly and helpful. Will come back if ever I need your services again!

Tiffanye B. le

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Improve on communication with 1-800 number and actual U-haul stores. There was an nbn issue with scheduling, but the store Representative Eric resolved the issue.

Shondra W. le

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The office was clean and the customer service was outstanding.

ANA C. le

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Very nice and professional.

Santino A. le

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Le client n'a pas laissé de commentaire.

RYAN M. le

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Nothing !! J and Tammy are EXCELLENT !!!

Kevin S. le

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Loved the service by both members we dealt with. They were friendly and helpful. Need equipment this weekend again, so I'll be back.

Stephanie M. le

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Everything was great customer service was great

Abayomi A. le

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Better customer interaction and communication

kim p. le

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Le client n'a pas laissé de commentaire.

JUSTIN M. le

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Awesome service, very helpful.... Rented 2 trucks within a couple of weeks without any problems & plan to rent another within next 2 weeks.... Thanks guys.

Loraine M. le

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Le client n'a pas laissé de commentaire.

Justin M. le

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Really not too much to say, except for the staff were very helpful, respectful, responsive, & overall very professional to say the least.... I will rent a truck again next week. 10~?'s.... Thanks so much guys.

Kenneth M. le

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The employee was rude and unknowledgeable at my time of pick up.

QIANA R. le

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Le client n'a pas laissé de commentaire.

Jessica B. le

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Le client n'a pas laissé de commentaire.

VICTOR V. le

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Tammy was a great help,very professional.

geoffrey a. le

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Nothing everything was find

Andrea P. le

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Staff was great! We use this location often, and will use again in the near future!

Yoseph S. le

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Great customer service! Wonderful staff!

laura K. le

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Tammy is awesome!!! Very professional and helpful!!! The service at this Uhaul was wonderful.

barbara g. le

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great

Yolanda S T. le

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Le client n'a pas laissé de commentaire.

CASSANDRA J. le

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The staff were extremely nice and professional. I will be using this location for all of my Uhaul needs. Thank you

alice p. le

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Le client n'a pas laissé de commentaire.

SHEILA S. le

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NOTHING! ;)

Calleen G. le

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Le client n'a pas laissé de commentaire.

Tina P. le

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Great customer service.

Terence T. le

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Le client n'a pas laissé de commentaire.

JORGE U. le

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Very professional personal friendly and helpful

Carlos B. le

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I fill the tank with gas and park the truck in the parking lot recommended by U-Haul employee, to return the next morning. When I return the truck the tank was empty and I have to fill it again. The truck do not have a tank lock and somebody stole the gas in the recommended parking lot in Pittsburg

Ronald G. le

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Have well trained reps that can pretend to care for the clients not thise who do not have a care in the world and appear that they are miserable with their job

BRICIO Y. le

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Le client n'a pas laissé de commentaire.

Cynthia G. le

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Service was prompt. Attendent was welcoming and informative. Suggestef I get "blanket" to wrap table top. That was teally helpful.

Rochelle S. le

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Le client n'a pas laissé de commentaire.

Dominic M. le

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Le client n'a pas laissé de commentaire.

ROBIN M. le

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The uhaul rep, Ray was extremely rude. We rented the uhaul on Saturday morning and needed to keep it an extra day. When we called to let the office know that we needed the extra day, we were told that the truck had a reservation and unless we brought the truck back Sunday morning by 9 am, we would have to pay $250. I called the uhaul 800 # and while I waited on the phone, the rep had called the location and came back on the phone and told me that we could keep the truck for an extra day and just pay the regular daily rate. When we brought back the truck late Sunday nite, we looked around for a drop box and couldn't find one, so we parked the truck next to another truck and went back the very next day with the key. My husband is a professional driver, he drives a city bus every day, he was the person driving the truck and since he usually works on Monday, we needed to bring the truck back on Sunday night. When we brought back the key, Ray came out and started chastising us cause we were parked in a "no parking zone". We didn't see the sign, the parking lot wasn't well lite. We parked next to the other truck that was parked there and when we rented the truck, that's where they had parked the other trucks. He told us that the police could have come and towed it and we would have to pay the fees. He asked if the office person who rented the truck to us had told us that they didn't have a drop box and we said "no". He went on to say that the reason that they don't have a drop box is because people break into the box and steel the key and steel the truck. So that's when I mentioned that I was over 65 and that this wasn't my first time renting a uhaul and didn't appreciate being told that we would have to pay $250 if we kept the truck an extra day. He then told us that this site was privately owned, I told him that wasn't my problem and that he was still representing uhaul. He then told us that we were acting hostile and we would not be allowed back into his office, and that we could never rent a truck from this location ever again and that we had to wait in the parking lot for our receipt. While I was waiting, for my receipt, I called customer service and told them in detail how we were being treated. I told the rep on the phone that this was the worst customer service I had ever received. Ray heard me on the phone, and came out and took a picture of the truck. I told the rep on the phone that usually in the past, the drop box is inside the door, so someone would have to break into the office and still would have to break into the lockbox. The rep agreeded with me and said that many of the locations are designed that way. The rep on the phone was apologetic and filed a claim and said that someone from uhaul would be contacting me.

Donna K. le

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Le client n'a pas laissé de commentaire.

REYES A. le

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This is the best truck rental place around. The staff is friendly and very accommodating. Can't expect anything more.

KATHY W. le

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Le client n'a pas laissé de commentaire.

ARSENIOS M. le

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Melina J and Miguel are great. Thanks again

Dave S. le

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We rented a truck for one day for $29.95. I took the $14 insurance option. I drove the truck 35 miles. I just received a final bill that is completely wrong, I was charged for 3 days, a $75 cleaning bill and was charged $42 for insurance. The total bill came out to $268.34. I planned on returning the truck the same day and was told they would be open until 5:00. I returned at 1:15 and no one was there. We waited 20 minutes but no one showed up so my wife called your 800 number and they told us to return it at a different location. We returned it to the alternate location the same day. I called this morning to dispute the charge and after being placed on hold for a while was told someone would call me within 5 days. Well, I'm not holding my breath for that call and based on the customer service so far I'm guessing I won't hear back from anyone so I am opening a dispute with AMEX. I was going to rent a 26 foot truck and car hauler to move to Arizona in a few weeks but based on this experience I will use another company.

Steve D. le

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Le client n'a pas laissé de commentaire.

DOUGLAS M. le

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Truck was dirty, gas was not full, no consideration for either volunteered. Customer service was lacking

Zaldy C. le

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The manager rudely interrupted me while I was speaking with the guy at the front counter. Fix the website under required fields for an alternate number. It is not required but, when I went in store they require an alternate number. I asked the manger to fix the issue but, he stated that the website is different from in store and if I didn't like it I can go to the concord uhaul station. Very unprofessional on his part

Honorio P. le

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Le client n'a pas laissé de commentaire.

Wilton R. le

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Very nice and helpful people

Kyle S. le

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Le client n'a pas laissé de commentaire.

KOCINA P. le

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No comments, met my improval.

Peter E. le

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Le client n'a pas laissé de commentaire.

Craig L. le

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Le client n'a pas laissé de commentaire.

VERONICA Q. le

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The young lady at the front desk was very professional, friendly and competent. She got me registered quickly without making me feel rushed!

STARBRINA T. le

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Both representatives were pleasant and extremely helpful.