Le client n'a pas laissé de commentaire.Brendan R.
Customer Reviews for Fort Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fort Montgomery, NY 10922
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/12/2021 - 7/15/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Aleksandr K.
This is the second time I've used this location. Service is awesome, equipment is new, and it's a very easy process.Jonathan C.
Le client n'a pas laissé de commentaire.JONATHAN B.
Le client n'a pas laissé de commentaire.RUSSELL B.
The BEST customer service you will get from renting a Uhaul at this location.alaina S.
Le client n'a pas laissé de commentaire.Joseph R.
Wonderful experience. I was treated very kindly and helped with expertise and humor. I enjoyed it all and equipment was perfect..Neil R.
the attendant, Sara Hannawalts was a wonderful agent and very helpful. she went out of her way to make sure we had all the information we needed and the equipment was clean and well prepared for us. The next day in the midst of a national computer failure she came to my rescue to arrange another rental of a van for the day. She showed great determination to find a way to help me with my rental. Great employee.Rebecca C.
Le client n'a pas laissé de commentaire.LAEL R J.
Le client n'a pas laissé de commentaire.PATRICK H.
Please Offer non smoking equipment. This van smelled of smoke and I had to drive with the windows open. There were no floor mats in the van cab and the floor was mud stained. Got the job done, but those issues killed some of the fun.Josh I.
Le client n'a pas laissé de commentaire.James F.
Sara was extremely helpful and patient in navigating the online process and everything went very smoothly.Ryan M.
Le client n'a pas laissé de commentaire.Lawrence H.
Le client n'a pas laissé de commentaire.MARQUICE P.
The app to check in/out was amazing. Had to extend an extra day (twice) and while I had difficulty getting someone on the phone, the live chat on UHaul site was immediate and very helpful - even after hours. Thanks for the great experience.Kimberly M.
Le client n'a pas laissé de commentaire.PETE M.
Customer service is excellent. Prompt, professional and willing to explain every detail to make the reservation go easy. Sara Hannawalt is one reason I choose the Fort Montgomery location.VARNESEA M.
Le client n'a pas laissé de commentaire.JASON A O.
Le client n'a pas laissé de commentaire.PETE M.
I got pulled over by the cops & the car i was given had no paperwork which led to a ticket, almost an arrest. I demand a full refund.Steve S.
Le client n'a pas laissé de commentaire.JAMES M.
Sara was very conscientious and helpful. Please give her a raise!Donald K.
Le client n'a pas laissé de commentaire.Jorge A.
Le client n'a pas laissé de commentaire.MALCOLMLEE L.
Le client n'a pas laissé de commentaire.GRANT M.
Le client n'a pas laissé de commentaire.Patrick H.
Le client n'a pas laissé de commentaire.RICH D.
Le client n'a pas laissé de commentaire.Marshall M.
Le client n'a pas laissé de commentaire.James B.
I have received a excellent service from Sara, she walk me through entire process of rental with lots of smiles and laughing and I tough to myself that long lost customer service is still strong and alive and all that because I had a problem with u-haul app(my reception was insufficient for downloading it) So again sincere Thank You to Sara !!!????Janusz S.
Too expensiveROBERT W.
Le client n'a pas laissé de commentaire.FRANK CARL A.
Sara Hannawalt is terrific to work with! Highly recommend this UHAUL franchise to anyone looking for quick turnaround service with a smile!LISA H.
Sara was great in talking me through the pickup process at 11pm at night, however, the app and the virtual assistant are not helpful. The app required two contacts at 11pm in order to verify my identification, one of whom was already asleep and did not answer. Most other rental facilities require drivers license and credit card on file for pickup. Why does U-Haul require additional personnel to be contacted when I have a reservation pickup late at night?Erick M.
Absolutely nothing.... The Hannawalt family is always there to help with any questions or concerns that you have.Gina B.
Turn off "counter check-in" for the duration of COVID restrictions. Make it clear that the only way to get a vehicle is through on-line checkin.Raymond K.
Le client n'a pas laissé de commentaire.ETHAN A.
Best customer service ever!!JULIE L.
Le client n'a pas laissé de commentaire.Raymond K.
Le client n'a pas laissé de commentaire.ANDY M.
Le client n'a pas laissé de commentaire.Jack O.
vehicle appeared to be brand new. Office staff was very friendly and helpful.GRANT M.
Le client n'a pas laissé de commentaire.STEVE P.
Le client n'a pas laissé de commentaire.Debbie D.
Le client n'a pas laissé de commentaire.Debbie M.
Safety chains from the dolly to the car frame were so twisted I had to remove the connection bolt from the frame of the dolly to untwist the chain so I could remove the hook from the dolly to attach it to the car. The lights on the dolly were falling out of their sockets.Richard T.
Le client n'a pas laissé de commentaire.Gary S.
Sara was helpful, enthusiastic, and knowledgeable. She accommodated our special needs with grace and charm and we were very satisfied with the whole experience.FRED O.
The young lady in the office was knowledgeable and very helpful,!Bob B.
Only objected to the cost and value of Insurance. I did pay the 10 $.MICHAEL G.
Continues excellent service with out fail every time.JAY O.
The woman who handled my whole transaction was incredibly professional and helpful! MerciDAN H.
Le client n'a pas laissé de commentaire.Jeffrey B.
I cant say enough about sara. I do big catering events and when I need a van I only use fort storage uhaul. Sara is always one step a head of me. Iam a very busy person and time is everything for me. Sara always has my van ready and clean. Your lucky to her. Iam lucky to have her! Thank you sara!!! GO ARMY!! BEAT NAVY!!DAVE H.
During my 6 rentals in the last 2 years this was absolutely the best. The agent Sara, the equipment and ease of completing the rentalThomas V.
Le client n'a pas laissé de commentaire.DANA M.
Thank you team Fort Storage for always helping me accomplish my moving goals!BEAU P.
Le client n'a pas laissé de commentaire.PETE M.
Le client n'a pas laissé de commentaire.Scott D.
Do nothing. Sara was fantastic to deal with. She was friendly, personable and very professional. She was so nice to my father as well. Thank you. Jeffjeff B.
Le client n'a pas laissé de commentaire.LOGAN K.
Le client n'a pas laissé de commentaire.Jaanika P.
The customer service at this location was amazing! She was pleasant and full of information. If I'm in need of a van or truck again I will gladly go to the Fort Montgomery location. She even printed out two different truck routes for me to ensure I wouldn't get a ticket driving on any parkways.Elita S.
Customer service beyond great. Professional.courteous.patient.promptAnn M.
Le client n'a pas laissé de commentaire.burim L.
The location is kind of tight for trucks and trailers. The price was extremely high, I was told it was because of the time of year/date.Anne O.
Great experience from the moment I pulled in. Best uhaul place I have used hands down!MARY ANN P.
Sarah was great,David P.
Le client n'a pas laissé de commentaire.Jack C.
Customer service was excellent,very nice pleasant experience.WILLIAM B.
Great service. Everything was very well explained. Vehicle was very clean. Excellent gas mileage.ROBERT D.
Wonderful service! Thank you so much Sarah!STANLEY G.
Le client n'a pas laissé de commentaire.BOB M.
As long as Sarah is behind the desk there is no room for improvement. We had some issues with our hitch and wiring on our vehicle. Sarah was able to direct us to the appropriate personnel to rectify the situation and get us on our way. Thank you Sarah!JAMES S.
Sara is a pleasure to do business withDAVID P.
Sara was great. Very thorough & informativeJAY O.
The manger Sara was greatChristopher W.
Le client n'a pas laissé de commentaire.Ricardo R.
The best experience I ever encountered from U-HAUL by far. Sara was so amazing and super friendly. She is very professional and courteous. I hope to work with her in the future.Joseph B.
I highly recommend for all those in Rockland County!Geoffrey S.
Sara was excellent as always and helped in many ways. Will go there again.Walter R.
Le client n'a pas laissé de commentaire.Ah-Lon P.
Le client n'a pas laissé de commentaire.Laura Kate M.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.LAURA M.
Le client n'a pas laissé de commentaire.CHERYL S.
I have zero complaints about this location. My issue is with uhaul. I was not aware that it was not guaranteed that I'd have the size truck I wanted... Unless, of course, I wanted to travel 2 hours out of my way to get one. What's the point of making the reservation an hour on advance??? And! To make matters worse, you don't tell me this until the day before my move??? Why travel that far, especially since you people charge by the mile after a certain amount. That's bull****. Not having the right sized truck available, when I had made the reservation so far in advance, is unacceptable. And then, you wanted me to return it to a place father away from my end location, again, after you guys charge by the mile. In short, I will be hard-pressed to use uhaul ever again.Rebecca D.
I reserved at the mohegan lake drop off. I reserved 3 weeks in advance and they still had no trucks available so I had to drive 30 minutes and pay a toll to get my truck.Nicole O.
Sara went above and beyond to get my family a last minute rental. best experience when things are not going as plannedCARLOS N.
Within walking distance, outstanding service!Donald B.
Great customer service and very clean and inviting location!millard H.
No improvements. Sarah was the person who helped me. Very polite and friendly. Showed me different features like the side the gas tank is on. Little things that make a huge difference. Will definitely go back to this location.sandra M.
Le client n'a pas laissé de commentaire.Richard S.
The rate for a Uhaul was close to 200 $for two days and no driving was done on the day if pick up. I am applaud at your pricing and will never use Uhaul againMichele K.
Le client n'a pas laissé de commentaire.RYAN L.
Sarah was great a big help for a first time renterStephen R.
Le client n'a pas laissé de commentaire.SCOTT B.
Sarah was amazing and detailed. Great service from her! Thank you Shirley CoxShirley C.
Nice place, Great owners and staff. I HIGHLY recommend this storage facility !!!.RUSSELL S. | Expérience générale
Great experienceLINDA D. | Expérience générale