Customer Reviews for Fosters Solutions
(Concessionnaire U-Haul dans le voisinage)

34 évaluations

6930 Fallowfield Rd   Stittsville, ON K2S1B8

(343) 773-2072

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(343) 773-2072

6930 Fallowfield Rd
Stittsville, ON K2S1B8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I got bumped from the Coventry location to a random farm in Stittsville. When I arrived the location, the only customer service I got was text from an unknown number saying: "Keys are in the truck." That's it. Nothing else. Advice: don't make people drive 35 minutes outside of town to pick up a truck at a random farm with no customer service. Have the truck delivered to a location that is convenient for the customer and staffed with real employees.

SIMON B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLIFFORDB L. 
Évaluation :
1

I was kept waiting for over an hour for someone to arrive. No one on site. No one answered the phone calls or messages that I left. I was given another phone number given me by an adjoining tenant. While speaking with Uhaul's Call Centre, they were told that the local representative was there and was "giving me the keys". This was not true as she was not even at the location. When someone arrive there was no greeting, she was rude and unapologetic. I was offered a 10 % discount for the inconvenience by the Call Centre representative and was subsequently told that they could not process the discount. The Uhaul representative at this site was not pleasant at all. I had certainly interrupted her day and she was upset. She also arrived with kids in her Van. Certainly not the least bit professional. After spending almost 3 000,00 $ and to be left waiting more than an hour after the scheduled pick up time and being rudely treated. The truck was not in a clean state and I had to disinfect the interior. The steering wheel, door handles and seats were filthy. Glad I wore gloves and had sanitizer. Will never recommend this location or go there again.

Rodney B. 
Évaluation :
1

My truck was in the wrong location (previous contact with uhaul told me they'd have the vehicle relocated to Prince of Wales, where I initially requested my order), and then I had to drive 45 minutes out of my way to get to this location. This location was supposed to be open at 9:00, at 9:15 I had to call them to ask where they were and was greeted with "I have six kids I'll be there in a bit" as if that's an adequate excuse. The employee then gave us nothing but attitude, and tried to bully us / convince us we were required to return the vehicle to this location when my agreement clearly stated that it will be returned to Gatineau. Employee was late, rude, and unprepared; and this has was absolute worst experience with your company.

Troy A. 
Évaluation :
5

Customer service was great. Thank you

RICHARDJ T. 
Évaluation :
3

Location was good. Staff was very good. But very limited last minute equipment if needed.

KENNETH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMYB L. 
Évaluation :
1

Booked October 2 for October 31 10am a small truck. Got confirmation on October 5 that will be getting a bigger truck and at a different location (further away). On October 30 at 2pm got a call that no trucks are available. I had movers booked for the next day at 11am. Uhaul doing me a 26ft truck for 9am. It is a very large truck but the overall service is ridiculous! 9am we got to the location only to get our truck at 10am because the lady was busy doing something else.

DMYTRO H. 
Évaluation :
5

Location kinda sketched me out at first but they had the truck I need on site and the single employee there was very nice.

Bo Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon Kent S. 
Évaluation :
5

Lady at pick up location was very polite and friendly.very easy to work with. I was late for my appointment but she was waiting for almost an hour.

VADIM L. 
Évaluation :
3

This is an unstaffed location, you need to call the phone number on the door for someone to come after you arrive. But no one answered my call when I arrived on time for my reservation. I was on the phone with u-haul to claim my 50 $reservation guarantee when an employee finally did arrive.

Derek C. 
Évaluation :
1

Speed up check in time and make sure trailer is ready. We had to stop because of low tire pressure.

ANDREA S. 
Évaluation :
5

All went well. The only hiccup was that the service rep I spoke to did not note the fact our rental was a one-way trip, so we were charged for a “wrong return destination” fee. Ultimately UHaul customer support gave us a refund but this was a bit annoying, particularly considering we had a 26' foot truck rented on a one way trip as well.

TIMOTHY S. 
Évaluation :
4

Very clean location, trailer was in top shape. One point to improve on is that staff can be a bit more friendly with new customers. I recommend this location and will come back again.

HUGOJOSEPH PABLI L. 
Évaluation :
4

Very clean location, trailer was in top shape. One point to improve on is that staff can be a bit more friendly with new customers. I recommend this location and will come back again.

HUGOJOSEPH PABLI L. 
Évaluation :
2

There was nobody around when I dropped off the trailer. Despite there being several buildings nearby, nobody came out to greet me. Then I had problems using the app for the return process (second time in as many rentals). When I called UHaul, the support person suggested I check my privacy settings for the app to ensure all features were allowed; they were! No root cause identified.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
1

Showed up there took then forever to get the contract going as they use a tablet and bad reception. After I returned it I was charge and extra 20$ on top of the 20$ for the trailer as I returned it after hours and there is a conveince fee for that? Was not informed at the time of pickup. Poor customer service as well , lady that worked there is very rude and when I called to clear up why I had been charge she simple said ill check it when I get around to it. Not happy with the pickup location either is in the middle of a farm , no lights on the road feels very sketchy returning equipment there with no one around. Would not recommend!

Mir S. 
Évaluation :
3

Dropping off a trailer with no one around always feels a little dubious. Locations should have someone present if they advertise hours as such.

SIDNEYALVIN Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rajdeep S. 
Évaluation :
5

The chains were a bit too long. When connected to my hitch it was fine. When I loaded a car however the chains dropped lower. Too low for the OPP in Toronto who stopped me and asked that I fix it. Not a big problem: no warnings or tickets, but it did upset me getting the flashing blue lights in my rear view. The lady that served me really helped connecting the trailer. This is the 3rd time I rented this type of trailer but she was the only one to actually show me how to connect it safely. So that was much appreciated.

andrew T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHANW Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
1

I was sent out to this location as a third option when 2 sites failed to honor the reservation. After being sent here, no personnel were on site. I was asked to wait in the parking lot for over 1 hour to enable pickup.

MATTHEWJOSEPH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dmitry K. 
Évaluation :
5

Needs better signage, and phone instructions. It's a new site, so I'm sure issues like this will be addressed in the future. What I really liked is that I only ordered the truck about an hour before I needed it and it was close to where I live and where I needed to go.

Scott V. 
Évaluation :
3

Needs better stock of equipment. I ordered 2 dollies and 2 furniture 4 wheeled dollies and only received 2 dollies. I was kit charged but I really needed those 4 wheeled dollies. Not too happy.

Thomas B. 
Évaluation :
5

This location was a breeze, there was no person. AGAIN the app didn't find our location. What the hell is wrong with your app? If you weren't the only option for one-way trucks I would have gone somewhere else.

Lidia L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
4

Truck wasn't ready at reserved time. When I paid online there was an additional amount which had not yet been charged requiring me to pay again at the store upon picking up the key.

Will S. 
Évaluation :
5

good handling of the covid situation

Timothy H. 
Évaluation :
4

Indication on where to leave returned equipment.

Mark B. 
Non reviews have been submitted for this location.

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