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brian h
Customer Reviews for Founders Plaza Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Using the 24/7 online pickup was a nightmare. I called the customer service line 2 times and went to two UHaul locations trying to find someone who would help me understand the app and not a single person knew how to use it. It was so incredibly frustrating and unclear. Additionally, I was overcharged when I was trying to reserve a truck. I was promoted to choose the Springfield location for drop off to save $40-50 dollars but instead I was charged for the extra miles it took to get to the promoted location. Additionally, I was supposed to get a dolly to help with my move ($12) and my pickup location no longer had dollys but I was still charged for it.
Sydney AEasy access location with a gas station so fueling up on return is a breeze.
Megan SI won't recommend anyone for the simple fact that I gassed up the truck before returning it and was still charged for gas. Charging $30 to put gas in a truck is ridiculous especially when the U-Haul company is located at a gas station.
tamicka hYou're website advertised that I could rent blankets at the location. I couldn't. It's a gas station. Not their fault. Yours
Neal FA refund for over estimating how much gas to put in. Ended up paying for extra mileage that we went over with but also paid for too much gas and would have fathered those just both cancel each other out. However we lost 50$ altogether…
Daesia AVery easy drop off, I would highly recommend!
Andrew SExcellent service à la clientèle. Transaction was a easy and efficient.
Deanna BAt this location, the personnel just took the keys and said goodbye. He did not come out to check the vehicle, all he aid was I would be notified via email. This was poor customer service on both ends. I have used UHaul in the past and never experienced anything like this.
Donna RRien
MICHAEL MNothing to improve, everything was on spot on
Victor GGreat service. Excellent customer service
Nicola SEasy in and Out.
Jeffrey RJeremy was very helpful and professional. It was a pleasant experience. Home Depot cannot compare. The entire rental was very convenient and worked out great for us. Merci!
Hector CThe vehicle was clean, the man who checked us in to get the van was very polite, acted professional, and took the time to explain all safety features, as well as answer all my questions. When I brought the van back, it was the same gentleman, and the drop off was easy and quick. I have already recommended this U-Haul station to a few friends. Thank you for such great service.
Linda FThe remote Experience was not as easy. It took me a whole hour I was to pick up the truck at a certain time and the proper access code to start the process as the app kept telling me I had the wrong password and code. Thank you to the two young ladies I spoke to through the service center who aide me through the process. Overall I will still recommend UHaul services Thank you
Chinequia BThis was one of the easiest and quickest pick ups and drop off for a U-Haul vehicle I've ever made. Close to home, easy to find, newer van are among my favorite parts of this pickup. I didn't need to speak to anyone throughout the whole process which is great for my anxiety. I will definitely rent again from this location only
RAYMOND NGreat bunch of guys
Andrea LPerson at counter did an excellent job
Peter RThe place was closed. It was not the place I had reserved when I placed my order.
Justin EI started in East Hartford, CT with a quarter tank of gas. I returned the vehicle to NH with slightly under half a tank. I was told by the East Hartford agent that to avoid additional charges I would have to return the vehicle to Hudson, NH with at least a quarter tank. Please investigate for a credit. My final mobile bill reflects a charge of $85.50, which filled the fuel tank. Please investigate for a credit. My contract number is 22458079. Thank you! John Dougan
John DThe U-Haul personnel left at 3:00 or 3:30, and I dropped the trailer about 4:00. The sole clerk inside told me to "check in online." It would have been useful if he had handed me a sheet with instructions. Instead I had to call U-Haul for instructions on how to do that. I took pictures before I made the call, assuming they would be useful. However, as the person on the phone waked me through the process, I discovered that the iPhone app required photos taken while you were completing the form on the app. I would have assumed it would let you pick a photo stored on your phone. I was glad I called from the parking lot.
Richard BAbsolutely furious that my pickup location changed at 8pm the night before hand. I booked my reservation almost 2 months in advance to pick up at 9am in Middletown and didn't get notified until 8pm the night before that I couldn't pick up until 11am and had to go to East Hartford instead. Beyond unacceptable.
Abigayil SVery Well Done
Robert FI dropped off Sunday after hours
Natasha MThe drop off was a horror show. I wish to never go through it again. But I'm renting this weekend. I'm afraid to think what could happen
STEPHEN SThe app wasn't exactly user-friendly, however, once it was figured out it was straightforward enough. Great equipment. Thanks.
John MThis was a convenient location, but it was not overly clear what to do at drop-off. The location is at a gas station, and the station manager(?) said he would pass the key on to the UHaul representative for us. I appreciated his offer to do that as it wasn't very clear how to proceed otherwise. Other than that, drop-off was easy and quick.
LISA GS.O.
Gary RConvenient that you can buy gas here in case a customer forgets to fill up like I did, though, gas prices here are seriously overpriced. Also, uhaul staff are off the clock at 1pm, which is silly. Fortunately, the attendant was able to help.
KELLY GGood customer service.
David HEasy and friendly service!!
Elizabeth DIf after checking in online, why did I spend another 20 minutes with the agent? The option for insurance should be included in the online process. Staff was lacking in personality.
Florence UHonestly Rick went over everything with me even though he was busy! I have rented uhauls many times and have never had such a great experience like this! Definitely will use this location again. Thank you Uhaul!
John CIf it's not broken don't try and fix it is the motto to thisb U-Haul dealership
David ECleaning facility as it was brim Swept but clearly not decontaminated
Shawna MThanks to the cashier who provided great customer service.
Iris VI was met as I drove in. The vehicle was checked, mileage and date verified, and I was good to go. Very friendly staff
Carol WSunday hours.
SIDNEY DNothing at all the guys there were great
Sanford WGreat, functional trailer. Nice people there, Rick was efficient and professional. I heard about it from a friend.
Mark JThe car was clean, but very old with a hard steering wheel to maneuver. But the reception and customer service was professional and courteous.
Ahmad WDidn't realize that doing the mobile option took a lot longer than going to the desk. Not to impressed when you want to speed the process and it takes longer to setup your rental. Two many steps. Not so convenient.
Marisol A