Very professional and helpful
CHELSEYA M.
Customer Reviews for Four State Storage LeaseCo LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I needed a 15' truck, 2 dozen furniture pads, a furniture and utility dolly for my move. During the booking, the site never indicated that the furniture pads I needed were not available, I didn't find out until I was at the counter to begin the checkout process. The employee told me that although they rented the trucks, they didn't carry the pads. I can see the retailer not having moving boxes as they take up a lot of room, but furniture pads are pretty essential to moves. The truck I was given was dirty, and poorly maintained. the front corner of the cargo area on the drivers side had a pretty good crease in it from where someone hit something. Overall, it was a pretty crappy experience. If I can help it, I plan to NEVER use U-Haul again, Nor will go back to the place I got the truck from as they don't carry the equipment I need.
RICKY C.When i dropped the truck off, i wasn't able to get it checked in through the website. Therefor due to.no signage of the name, wasn't positive it was 100 % accurate. I was able to speak with someone tye morning it was due back by, and able to get the truck completely checked it. I was informed that i had left some personal belongings, and they allowed me to come pick them up.
THERESA W.Rented a truck. Had to sweep it out twice before putting anything in it. I let Bri know about the debris in the truck. She apologized. Everything was fine. It happens at times.
FREMA C.The only problem I'm having is I was charged by uhaul more than what I was supposed to be. I was told to give an estimated amount of mileage and I'd be charged at end with how many miles I did. I drove 11 miles and was charged for 25. Other than that it was good
KYLE W.The rental agent was extremely helpful and accommodating. Compliments to the service she provided.
Steven U.Bree was awesome and accommodating. The process was easy and flawless!
Christopher O.Excellent customer service.
Demetrus L.The lady working was rude and acted like we were a problem for getting a one way truck. We paid for a dolly and didn't get one. They had to push our rental back three hours, very bad experience. I have rented from U-Haul several times and this was such a bad experience
Kyle L.GREAT Customer Service!
Desheka D.Great service
Charles C.Bree was excellent! Top notch customer service and very amenable!
John N.