I reserved this truck over a month ago.... when Trent went to pick it up they did not have the moving pads or the type of dolly/furniture mover that I had requested on 5/29/2021.Trent G.
Customer Reviews for Franconia BP
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Alexandria, VA 22310
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOHNKENNETH D.
Le client n'a pas laissé de commentaire.HOWARD G.
Le client n'a pas laissé de commentaire.MAYRA A.
Mohammed was awesome and gave an excellent customer service.MARLIBRE B.
Very friendly and efficient team of folks. Great experience.Jessica M.
Le client n'a pas laissé de commentaire.LUCREZIADENAWA F.
Le client n'a pas laissé de commentaire.MANUEL M.
Le client n'a pas laissé de commentaire.ADELMIRGHANI E.
Le client n'a pas laissé de commentaire.IVAN L.
Le client n'a pas laissé de commentaire.CODY ALLEN B.
Not a UHaul facility. No UHaul sign. Trailer fine but no rubber clip on the safety chain.JAMESEDWARD H.
Le client n'a pas laissé de commentaire.RODRIGOVICENTE B.
Le service a été excellent. The truck had a missing gas cap, check engine light on, and the box was dirty and needed to be swept out before I could use it. It was an older truck but it performed well.THOMASCRAIG B.
Le client n'a pas laissé de commentaire.JONAALLOTEY A.
Next time, I'd prefer one of the newer models (I saw them available and were still there when I returned). It overall, solid spot in a convenient location.Misgana D.
Le client n'a pas laissé de commentaire.SHAUN B.
Pick-up was fine, drop-off was a mess. Guy didn't tell me to check out online at all. He just took the keys and told me I'm good to go. I would've been charged so much if I didn't figure it out. Not helpful.PATRICKBROWN M.
Le client n'a pas laissé de commentaire.George B.
Thanks a lot for the service at Franconia road! excellent customer service! The staff was polite and very helpful, everything was on time. This location is highly recommended to others who are in needs for self-moving! Merci encore!YAUHEN M.
just was good, Thank you,,KWANGSOO H.
It was a great experience thank you.Tammy M.
No issues, fast process and great customer support on site.Mark M.
Le client n'a pas laissé de commentaire.JAMESALLEN R.
I was quoted at 190,00 $ for the trip by U-haul's website, which was then confirmed over the phone with the Pickup locations representative. Upon my arrival charged 212,00 $. when I expressed my concern with the > 10 % price hike, I was assured that I would receive a partial refund when I returned the U-Haul later that day, as I was paying for a two-day rental but would only need it for one. I did not receive any such refund upon my arrival, and it was explained to me at the drop off location that my pickup location had mislead me to believe I would be refunded anything for my one way rental. I'm extremely disappointed in the disingenuous treatment and sales tactics used during this whole experience.MICHAELJOSEPH B.
Reserved a dolly, which was not provided. Back of truck had trash inside. Did not feel confident leaving my car in the lot.Whitney L.
I paid for two furniture dollies, yet none were available when I claimed the truck. This caused my move to be substantially more difficult than if should have been, and I needed to move several large pieces up an incline. No solution was offered - I just got to pay for equipment that U-Haul failed to provide.Andrew S.
Le client n'a pas laissé de commentaire.MALOSE ANTHONY L.
Le client n'a pas laissé de commentaire.Anita K.
Le client n'a pas laissé de commentaire.Lori R.
Le client n'a pas laissé de commentaire.Kenneth E.
This was not the dropoff location I agreed upon when I pickup up the truck and made the reservation. Wayz took me many blocks from it and had trouble finding it. No Uhaul sign to be found and thought it was the wrong place, especially in the dark. Once I realized it was the place, the dropoff was fairly easy.MIchele H.
Le client n'a pas laissé de commentaire.Saad S.
Lazy representative, van had dirt and dust on the inside. The guy has his own personal belongings inside the van which we had to wait for him to remove. Would not let us drop it off at another local location.ben G.
Le client n'a pas laissé de commentaire.silas M.
Le client n'a pas laissé de commentaire.JAMESPARKER B.
The site I requested to pickup was changed -- OK, but it didn't have all the equipment I needed. I had to go to a different site to get the blankets and dolly. More time and more miles. Delay When reservation was moved by the schedulers they changed my reservation return date from 8/20 to 8/19. It caused a big issue -- I didn't not request the change, but spent an hour on the phone with customer services who kept saying "I had requested the change, when I had not."Teri C.
Le client n'a pas laissé de commentaire.Frederick S.