Customer Reviews for Franconia BP
(Concessionnaire U-Haul dans le voisinage)

70 évaluations

6201 Franconia Rd   Alexandria, VA 22310

(571) 388-2900

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/8/2021 - 12/9/2021: 12h00 pm à 3h00 pm
  • 12/10/2021 - 12/11/2021: 7h00 am à 3h00 pm

Services dans cet établissement :

Pour nous contacter

(571) 388-2900

6201 Franconia Rd
Alexandria, VA 22310

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/8/2021 - 12/9/2021: 12h00 pm à 3h00 pm
  • 12/10/2021 - 12/11/2021: 7h00 am à 3h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ESLAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYANT B. 
Évaluation :
1

The on-line pick up was the worst experience I've ever experienced on-line. It took one hour to sort out numerous problems- original vehicle wasn't on site. Replacement vehicle timed out before completely signed in so couldn't get key location. Finally got someone who said key was inside, but manager said he didn't have it. I finally had to go inside and search for the key. I found it mixed in with other keys for cars in for service. I lost 1 hour from my rental time, got a smaller vehicle so had to make more trips and had to deal with a manager who was a jerk. I will NEVER use this option again.

Ellyn O. 
Évaluation :
1

It was very difficult to navigate what we were supposed to do from the moment we pulled N into the parking lot. I had to figure out that my dolly that I paid for was in the storage container, the key was in the convenience store, and there was a 15 $+ fee for using a credit card at the end. The mobile process was supposed to make things easier but it was more expensive, took way too long to get going, and all around a painful process. I will never use UHaul again!

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLBORGERDING H. 
Évaluation :
5

Everything was perfect thank you

JEANNINEADRIANA M. 
Évaluation :
2

The truck was dirty. The attendant/sales person first tried to charge me 20 $over the amount for insurance. Then he walked away while I was still doing the initial inspection of the truck. This was unprofessional and rude.

Regina T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grace H. 
Évaluation :
1

The vehicle I took was very old and was really hard to drive it. I canceled my plan and returned the car.

TAREKEGNG A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYMICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie D. 
Évaluation :
3

Make clear on the website that this is a sort of annex, that this is not a full service location. No boxes, tape, moving supplies apart from blankets are available. The operator was very good. The vehicle was as expected. It is a bonus if you're just looking for a vehicle because it is not a busy location and checking in and out was very efficient.

DAVID B. 
Évaluation :
3

Didn't have a furniture dolly but they didn't tell me until I was there for pick up. Also had to re-input the information I entered online prior to pick up. Trash in the van. Did allow for me to extend reservation which was a plus.

GABRIELVICENTE G. 
Évaluation :
5

Check oil, washer fluid levels.

MARQUESA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAISHALARAE H. 
Évaluation :
5

Easy to get to and the reserved equipment was available. Pick up & drop off were very fast and smooth. i will be renting from here again.

Leonard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

Very smooth process. Don't change anything.

Antonio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYMICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELSCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHENGGUI C. 
Évaluation :
5

Everything went very smoothly. The person was very friendly and answered any questions I had.

CYNTHIAPERKINS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERP D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger dale B. 
Évaluation :
5

Nothing!! Everything was super simple and a great experience!

JODYLEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin K. 
Évaluation :
5

Could not have gone more smoothly. The person who handled the pickup and drop-off was terrific.

Jordan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GONZALOULISES A. 
Évaluation :
2

I reserved this truck over a month ago.... when Trent went to pick it up they did not have the moving pads or the type of dolly/furniture mover that I had requested on 5/29/2021.

Trent G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNKENNETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRA A. 
Évaluation :
5

Mohammed was awesome and gave an excellent customer service.

MARLIBRE B. 
Évaluation :
5

Very friendly and efficient team of folks. Great experience.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCREZIADENAWA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADELMIRGHANI E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IVAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY ALLEN B. 
Évaluation :
3

Not a UHaul facility. No UHaul sign. Trailer fine but no rubber clip on the safety chain.

JAMESEDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODRIGOVICENTE B. 
Évaluation :
5

Le service a été excellent. The truck had a missing gas cap, check engine light on, and the box was dirty and needed to be swept out before I could use it. It was an older truck but it performed well.

THOMASCRAIG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONAALLOTEY A. 
Évaluation :
5

Next time, I'd prefer one of the newer models (I saw them available and were still there when I returned). It overall, solid spot in a convenient location.

Misgana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN B. 
Évaluation :
3

Pick-up was fine, drop-off was a mess. Guy didn't tell me to check out online at all. He just took the keys and told me I'm good to go. I would've been charged so much if I didn't figure it out. Not helpful.

PATRICKBROWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Thanks a lot for the service at Franconia road! excellent customer service! The staff was polite and very helpful, everything was on time. This location is highly recommended to others who are in needs for self-moving! Merci encore!

YAUHEN M. 
Évaluation :
5

just was good, Thank you,,

KWANGSOO H. 
Évaluation :
5

It was a great experience thank you.

Tammy M. 
Évaluation :
5

No issues, fast process and great customer support on site.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESALLEN R. 
Évaluation :
1

I was quoted at 190,00 $ for the trip by U-haul's website, which was then confirmed over the phone with the Pickup locations representative. Upon my arrival charged 212,00 $. when I expressed my concern with the > 10 % price hike, I was assured that I would receive a partial refund when I returned the U-Haul later that day, as I was paying for a two-day rental but would only need it for one. I did not receive any such refund upon my arrival, and it was explained to me at the drop off location that my pickup location had mislead me to believe I would be refunded anything for my one way rental. I'm extremely disappointed in the disingenuous treatment and sales tactics used during this whole experience.

MICHAELJOSEPH B. 
Évaluation :
3

Reserved a dolly, which was not provided. Back of truck had trash inside. Did not feel confident leaving my car in the lot.

Whitney L. 
Évaluation :
1

I paid for two furniture dollies, yet none were available when I claimed the truck. This caused my move to be substantially more difficult than if should have been, and I needed to move several large pieces up an incline. No solution was offered - I just got to pay for equipment that U-Haul failed to provide.

Andrew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALOSE ANTHONY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
2

This was not the dropoff location I agreed upon when I pickup up the truck and made the reservation. Wayz took me many blocks from it and had trouble finding it. No Uhaul sign to be found and thought it was the wrong place, especially in the dark. Once I realized it was the place, the dropoff was fairly easy.

MIchele H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saad S. 
Évaluation :
1

Lazy representative, van had dirt and dust on the inside. The guy has his own personal belongings inside the van which we had to wait for him to remove. Would not let us drop it off at another local location.

ben G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

silas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESPARKER B. 
Évaluation :
4

The site I requested to pickup was changed -- OK, but it didn't have all the equipment I needed. I had to go to a different site to get the blankets and dolly. More time and more miles. Delay When reservation was moved by the schedulers they changed my reservation return date from 8/20 to 8/19. It caused a big issue -- I didn't not request the change, but spent an hour on the phone with customer services who kept saying "I had requested the change, when I had not."

Teri C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick S. 
Non les évaluations ont été soumises pour cet établissement.

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