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William Corron
Customer Reviews for Frank Coffey Annex LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Frank is great to deal with. This is our 4th uhall rental there is the last 2 years, and they were all pleasant and efficient. Merci.
Ann CharbonneauVery helpful. I had reserved for the incorrect day by accident and they were very good in changing my reservation date. This was my second rental here and I will be back when needed.
James VieiraThey were great when I called last minute. I try to shop local so picked this one. I thought I had returned the tank with the same amount of gas as I received it but it was like communicating with a robot. I won't go back.
Christopher MorganI had the best experience picking up the U-Haul from this location! The truck was clean and in great running condition. The service representative was friendly and courteous when I went to go pick up the truck and on the phone when I had some questions. I would definitely recommend this U-Haul location! 5 stars for sure!
Rosemarie KrouseGreat service. Thank you.
kevin abbotAlways friendly service! We have rented equipment at this location several times and always friendly service, equipment ready to go, and a great convenient location for us.
Linda RauhalaKnowledgeable staff highly recommended
Michael FerulloThe interaction was pleasant and all was very easy and fair. Very glad to do business here.
Marlene ParentAlready Great 👍
donna dillsEverything was ready and staff was personable and efficient
Ronald BreenYou can’t get better service!
John McCulloughWhile the property looks a little rough the customer service and equipment I’ve gotten here has been super clean and in good condition.
DARRELL LADEAUStayed open until 4:00 on Saturday to meet my needs. Very appreciative.
William SwiftI have repeatedly recommended this location. Best u-haul and owner/staff ever!!
Sharon SalvucciSuper nice people !!!! Great service!!! A+++++++ Rick Cardinal President Century 21 Cardinal
RICHARD CARDINALGreat experience!!
Edward DelageNo service to be able to use the app. Took me about an hour to get the truck.
Ali TrubaczThe process was fast and very simple the agent was great hook me up in minutes and I was on my way
jim smithAbsolutely seamless drop off.
alfred bastienShawn/Sean was great to work with.
Mark MrozekFrank was there to assist in pointing out where to leave the trailer and disconnecting - no easy way to lift the tongue.
Raymond SchollAlways the BEST!!!
Sharon SalvucciIt was very easy. We went through the website and reserved the truck and so everything was very quick at Frank Coffey Annex. They had supplies that we had forgotten and could purchase so we had everything we needed. Would definitely rent from here again.
Kevin WilsonUsually the trucks we get from here are in decent condition. This truck was not. Didn't shift into gear properly and was tougher to steer. Window needed cleaned too.
DONALD THOMPSONExtended Saturday pick-up hours would be nice EX. 4:00pm instead on 2:00pm.
Sheila Ann DintamanEasy to book online as well as at pick-up. Van was in great shape and drove well. Will come next time we need to rent a van.
Peter CamelloRien
kathlene donovanBoth representatives who assisted me were professional and courteous. I will definitely use Frank Coffey again when the need arises.
Christopher MorganOutstanding customer service!
Joseph GuglielmoFrank is absolutely wonderful. Made the whole process easy and stress free. Would recommend this location again and again.
Brittani BurtAs far as A drop off ? It was a blessing
Mary BretonRien
Reed CurryI have recommended Frank Coffey several times and will again!
Sharon SalvucciThis is not the truck I was given. I was in a totally different truck and already got billed for it
Charlene PiersonHad to change the reservation at the store because vans are not able to be used in one way reservations. The person at the store that changed the reservation did not listen to where I wanted to return and listed a return location 55 miles away from my home when there is a location 2 miles from me. Doesn't make any logical sense. I was charged an $81 fee for returning the truck close to my home. No way I am driving two hours out of my way and paying for 55 additional miles and more gas. I am fighting to get my money back!!
Amanda CottrillOutstanding. Fast, easy awesome experience
Dom DiDominicTell them about EVERY fee involved in the rentals.
rita cloutierGreat service, great rental
peter christensenFrank was very friendly and easy to talk to. The truck was very clean.
Lori ArchambaultFrank Coffey was great very helpful. The truck needs work, both door gaskets leak air, truck pulls to the right, can't adjust mirrors,and steering wheel shakes.
Mike WellsNice new truck, fast and friendly service
Timothy WardReady to go when I arrived, all we needed was at arms length away.
Robert DEMAURAFast and easy pickup and drop off.
Louis PeelThe windshield was filthy, but not on the outside… it was as though someone had sneezed. The location was okay, however, the online process that was supposed to only take 10 minutes took almost an hour. Customer service from U-Haul was horrible. The verification could have been done prior to picking up the vehicle making things run quicker and smoother. Their process is slow and time consuming. I don't recommend using.
Eric CookCargo door was stuck open before we even left. Someone came out to shut it and stated not to let the door go all the way up and it should be fine. Door got stuck many more times throughout the day. Had to drop the truck off with the door left open because it was stuck open and could not close it. Seatbelt on drivers side was stuck and did not work properly. Transmission was slipping while driving truck. Horrible experience.
Kimberly TraxlerThe truck was immaculately clean. Not a single water spot on the mirrors, etc. When I arrived at my destination 500+ miles away, my friends asked if I went through a car wash!
Michelle PrattGood experience throughout
William CoughlinSean was great, definitely would come here again.
toni bachandNothing that I can think of I’ll continue to use Frank’s u hauls whenever I need a truck he has the best service
James TaylorDealer is in a very spotty cell coverage area. Made for a longer after business hours check in / drop off
Evan CorlissTook almost 40 minutes for 24/7 truck share check in. Then got key box # and code, but box was empty. Waited for person to get off the phone to give me the key that was never put out in the box. This was well after closing hours, so luckily someone was still there. Got key 25 minutes past scheduled pickup time, then still had to do inspection to take delivery of truck. Finally left with truck about 40 minutes later than scheduled. Truck smelled horribly like cigarette smoke. By this point it was dark out and the smoke haze coating the windows and mirrors, along with the splatters of something all over the interior glass, made it difficult to see clearly. Brakes pulsated and stopping distance was terrible as well. Because of the 40 minute late start from the pickup location, I just barely made it back in time for drop off. All in all, a frustrating and not great experience. I won't be using this location for a pickup again.
Heather Powers