Customer Reviews for Frank Coffey Annex LLC
(Concessionnaire U-Haul dans le voisinage)

233 évaluations

455 Elm St   Milford, NH 03055

(603) 769-8858

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(603) 769-8858

455 Elm St
Milford, NH 03055

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Don't send so many emails, allow for PC confirmation (not ONLY cell-phone).

STEVEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
4

Cost of mileage seemed high to me !

CRAIG H. 
Évaluation :
5

Friendly and helpful.

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS C. 
Évaluation :
5

I know it's not the fault of 455 elm location but I don't know where this is going to be seen…. I ordered a truck to do a Manchester to Manchester move and they called me the day before to tell me I had to drive to Milford to pick up the truck, I wasn't happy about that since that meant I had to leave work early to drive the extra 45 min to get the truck, otherwise excellent service.

Cody R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald T. 
Évaluation :
1

I'm leaving the same comment for both locations. I DO NOT RECOMMEND UHAUL. We reserved our truck 1 month before our move and I called 1 week prior to ensure we were all set. The day before I received a call that the 26 ft truck we NEEDED was unavailable and we could travel an hour there and back (2 hrs total) to another location to get a 20 ft truck. We had no choice (only to find out the location the next town over had the multiple of the same 20 ft trucks availabile). All Uhaul offered was an additional 100 miles then after I complained they added 200 miles. We would of had to make 2 trips, across multiple states, not only would we have been over mileage but the gas would have been hundreds of dollars all because the truck they were supposed to provide - they didn't. We thankfully used a family members trailer to haul the rest of our belongings instead of making multiple trips and adding to the already ridiculously high rental cost. Don't use this company.

JONATHAN W. 
Évaluation :
5

Sweep out the trailer from previous use.

GEOFFREY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARC C. 
Évaluation :
5

Ready and helpful

WAYNE K. 
Évaluation :
5

You guys were awesome thank you

Shane M. 
Évaluation :
3

I WAS NOT REFUNDED THE EXCESS ESTIMATED MILEAGED. I WAS TOLD 24 HOURS RENTAL BUT THE ONLINE CONTRACT SAID 22 WHICH IF I HAD KNOWN THAT, I WOULD HAVE DECIDED TIMING DIFFERENTLY. I DROVE 31 MILES AND YET I PUT 8 GALLONS IN AT A TOTAL OF 25 $.OO AND THE TANK WAS STILL NOT FULL. I WOULDD ADVISE THAT PEOPLE INQUIRE THE AVERAGE MILEAGE OF A TRUCK AND PUT REFILL GAS IN ACCORDINGLY. THE WERE VERY NICE BUT AS WITH ANY BUSINESS, BUSY.

NANETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

When I went to pick up equipment i was told that the pickup location had been changed and a vmail message left. Fortunately the original site (Milford) was able to supply equipment as requested at site requested. Suggest both email and voice contact be tried repeatedly (daily) until contact is made.

jules S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NESTORE P. 
Évaluation :
5

We love renting from this location. They always have what we need and are very friendly and professional.

donald T. 
Évaluation :
5

I was pleasantly surprised at the thorough cleanliness of the vehicle both inside the cab and in the box. Personnel were very efficient and informative. Their professionalism was much appreciated. Thanks and be safe.

John M. 
Évaluation :
5

The man who assisted me, Sean, had amazing customer service and was of great help to me.

MELISSA B. 
Évaluation :
5

thank you!

betsy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
5

I cannot think of anything you can do to improve. The online check-in is easy and fast and the equipment is always clean. U-Haul is the only rental company I use because I know they are customer-friendly.

Joel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Helpful and thorough

RYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN W. 
Évaluation :
5

Frank coffee on Elm st in Milford was so helpful in finding us a box truck when all the other locations said there was none. It was Saturday of the Memorial Day weekend and he took the time to find one. The location we picked up the truck was even closed. He spoke to a manager and got us the rental. We will always go to this location. Thank you Frank.

COLLEEN M. 
Évaluation :
3

The application to scan the drivers license did not work properly despite several tries.

Gary K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

Awesome service and very professional!! Thank you for everything.

DANIEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD T. 
Évaluation :
3

Had to have a bald tire changed after I inspected the trailer, the trailer tilted to one side, even empty ( weak leaf spring) and the trailer did not track down the road square with the tow vehicle.

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl A. 
Évaluation :
5

Great to do business with I will use this location again Thanks Art

Arthur H. 
Évaluation :
5

Very helpful!

Alan W. 
Évaluation :
5

This moving experience was stressful for me, so I really appreciate how professional, courteous and efficient my rental was handled by Frank Coffey Annex LLC. Merci.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danta D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Rien

Hunter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Very good customer service - hard to find areas to improve

WILLIAM K. 
Évaluation :
2

Poor check-in at facility.

Mark A. 
Évaluation :
5

This was an excellent experience! Thanks!

NATHANIEL C. 
Évaluation :
5

Excellent provider

CALVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice K. 
Évaluation :
5

Make the tie down straps longer.

Gary W. 
Évaluation :
5

Everything about the rental was made simple, quick, and easy. I highly recommend Frank Coffey's for a U-haul rental. â€" I rented the fifteen foot truck, and the ramp made the loading and move much easier.

sherry N. 
Évaluation :
5

I can't think of any area for improvement. The location was convenient, the staff at Frank Coffey LLC friendly and helpful, and the equipment was in excellent working order.

Kevin L. 
Évaluation :
5

Easy to work with. I was going to pick up the truck after hours and they called me before I arrived and wanted to make sure I was going to be all set. They walked me through what I was going to need to do. I used mobile check in and it was easy! Merci!

Nathan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
3

The driver's side wiper was in need of replacement.Also tete was a break issue as the breaks would shudder and make a noise when the break pedal was depressed.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

Frank was awesome as always. I will not use anyone else for my UHaul needs.

Stergios L. 
Évaluation :
4

I am not really sure why but you have charged me twice for one rental. I will be calling in the morning if both charges go through.

Ronnie A. 
Évaluation :
1

Ordered furniture pads, and they were not in the truck. Called customer service and it took me 20 mins to get a hold of someone. Still have not received a copy of initial contract from this location with breakdown of price. And still have not received anything in writing that furniture pad charge has been removed from my account.

ROBERT Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
3

We brought the truck back early but was still charged 150 $??!!! Next time I'll try going to home depot and rent a pick up truck. Love the false advertising they put on ALL their trucks of 19,95 $ a day....YAH RIGHT

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh S. 
Évaluation :
5

Frank was terrific!

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
5

everything was good

Paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATALYA V K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE B. 
Évaluation :
5

Frank Coffey Was Very Helpful and All around Good Guy ! I would highly recommend His Facility !

William D. 
Évaluation :
2

Once again, the app didn't work. Drop off was great, but the person I gave the keys to apparently didn't process my return so later that night I got a phone call and email accusing me of not returning the vehicle. Someone messed up, and I didn't appreciate being accused of keeping the vehicle over the allotted time. It was returned in perfect condition, full of gas. Had the app worked, none of this would have been a problem. You need to test your app and web functionality on android devices. Right now, it's not working.

Jeffrey D. 
Évaluation :
1

I received the truck with a 1/4 of a tank of fuel. Nobody came out to go over the operation or the condition of the truck, existing damages were not noted. I was told, “you bought the insurance, you're all set”. I have rented vehicles in them;ast, a rep has always gone over the vehicle to insure current damages were documented. I was quoted 150 $and it ended up being 182 $. I did not receive any printed documents and I was not able to open any documents emailed to me. Not impressed, I seriously recommend you evaluate this U-Haul dealer and their procedures.

Mike B. 
Évaluation :
4

All went very smoothly. It would be nice if the van trailers had a ramp like the utility trailer.

Frank N. 
Évaluation :
5

It was so easy renting this uhaul! The gentleman who helped us was clear and willing to answer any questions we had.

Jacob L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurice M. 
Évaluation :
4

The online app did not work well for me. I thought I had completed the process but I was asked for my license several times and it still did not go through. Fortunately, Frank the operator at the center was there and helped me get on my way. He was a beacon of light in comparison to the tech portal. Lost an hour on my move, however.

Stergios L. 
Évaluation :
5

Quick easy online process

john M. 
Évaluation :
5

Frank was excellent to work with in helping us get our Uhaul. Would definitely recommend and return to this site for a rental in the future. Thanks Frank!

Erik H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

My experience went very well. I was able to reserve a moving truck for next day, and the whole process was just super easy and smooth. Merci.

Vanessa L. 
Évaluation :
5

Keep doing what you're doing. Person was very quick professional and courteous.

MIchael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

Manager was top notch, very professional and friendly.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Not only was the owner professional, he ensured everything was properly secured on the hook up, stayed a few minutes after closing to allow us the rental. Most definitely a great encounter!

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanie D. 
Évaluation :
5

This place is top notch. They couldnt have done better

Pamela P. 
Non les évaluations ont été soumises pour cet établissement.

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