The first truck I tried to get didn't have a key. Someone through U-Haul helped me to gain access to another truck. Took up a bunch of time especially since I had made a reservation at another location only for them to tell me I couldn't get the truck because they had to move stuff around. When I finally started driving the truck, it was super bouncy and drove rough like it needed tires rotated or an alignment. I use the truck regardless. The 2nd night the truck got stuck in mud. I called U-Haul and they quoted me $415 to do it even after having safe move coverage. I found a tow company to do the same job for $130. I have the receipt to prove it. What a rip off. Because I had to go back to work and wasn't able to return it until Thursday I was charged a total of over $500. It likely got stuck in mud due to the lack of tread per the towing company. What a terrible costly experience. I will look for other options next time. Nothing against the small business person doing the U-Haul, just the corp part of it is kind of ridiculous if you don't read the small print. Like who knew if you have safe move coverage that it doesn't pertain to being stuck in the mud.
Vanetra M.
Customer Reviews for Frankie Hunt
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very easy to work with and accommodating
Becki S.No one site and charged for extra fuel when we put in what they requested back
Shennandoah A.I was originally supposed to pick up the truck at banisters, which was right down the road from my home. I was switch to this new location which caused me to have to drive an extra 15 miles round-trip. No one ever contacted me and told me of the change. It being on a Sunday there was no way I could do something different so I had to go to the new location. I don't think I should've had to paid for those extra miles. Why would you send me to a location in the opposite direction of where I'm going?
TRACIE B.Great easy turn n! Thank you!
Harry S.Representative was prompt and helpful
Anthony P.Frankie Hunt was amazing! He had everything ready to go the morning I showed up and the 24/7 pickup was awesome again! Frankie Hunt you're the best. Thank you UHaul and Frankie for price matching Penske and allowing me the comfort to use UHaul again!
William S.U-Haul in general needs to get your credit card billing straightened out...it was extremely frustrating and I might reconsider using your services next time.
John A.The only negative was the high. $ 0,99 price per mile.
Laszlo B.While ok drop off location, it's only a drop off location. There are no personnel there and no one to help you. So no one to tell about the leaking truck. The truck leaked and while not water proof, it's water resistant. Which means my stuff shouldn't be dripping in water, it covered the floor and ruined some of my household goods.
Jonelle P.Very good, great experience
John D.until the day of the move, I thought the truck would be at the location I selected online. It was actually 20 miles further away. The owner, who had no control of this, did take the charge for the dolly and moving blankets off my bill to help compensate.
Leigh H.They are great people to work with. This is my third rental from them and are always great to work with
David B.We had a little bit of a hiccup in that there was no one at the location when we went to get the truck but I was able to get in touch with Frankie and everything was handled well. The truck needed sweeping out but other than that everything was fine.
Debra B.Very kind and honest
Susan K.He had forgotten my appointment all together, he acted like he'd never heard of me. I told him I needed to 20 foot truck which he didn't have but when I got there he had the truck in stock and I was able to get it.
Andrew T.Was closed but called per instructions & gentleman was very courteous & helpful with turn in of 26 ft truck. Would recommend.
Christopher H.I rented a 15 ft truck and the gas tank was below 1/4 tank. They would not give me the $30 credit. I took a picture of the fuel gauge.
Romero J.Frankie was very helpful and made sure i was taken care of.
KEN M.Walk around the vehicle with a scratch and dent report before and after the rental...that's all
David W..
Alex N.Well for 1 you can see about getting an office, had to stand outside in the cold for the guy to find my reservation on a phone, 2, I reserved a 10 ft truck, he didn't have 1, put me thru to a Uhaul representative, who said I'd get a 15ft for 10ft price, that wasn't so either...I needed the truck and tow dolly, that day...so then after paying he said I had to give him $100 deposit and I'd get back after turning in my rentals...Never recieved any paperwork from him, just an email...poor service
Wanda D.Said just park it and drop the keys. And then hung up.
Donald S.6X12 van trailer roof leaked. Cargo got wet in rain.
James C.The site manager was very accommodating and responsive to my schedule. I would definitely rent from him again.
Christopher P.This location was chosen due to the location to my home but I am so glad I did. Mr. Hunt was very nice and helpful. The truck was clean and very nice and relatively new. We only moved across town. The whole experience could not have gone any better. I am very pleased.
Ralph B.Very professional and kind to deal with.
Tiffany S.Frankie was great, I had issues with the app with self check in and just gave him a quick call and he had me checked in under 5 minutes. He was flexible when ai needed the truck for some extra time and even let me park my car at his location for the day. Highly recommend. The app does need improvement.
Lance G.Nothing great service
Joey G.Overall experience was terrible. Original contract had us picking up the truck in Anderson. The rental truck was not there and no one was onsite. Called the 1-800 number for help and was on hold in excess of 39 minutes. While waiting, someone approached us in a car, got out of their car and approached our car and tried to complete an illegal drug deal. The Anderson location is very unsafe and a poor reflection on your company.
Bryan B.The uhaul website is very frustrating to use. It is difficult to control what equipment you will get and where. I requested a 15' truck in Central, SC and instead got a 20' truck in Easley, SC. I understand that trucks move around and are hard to pin down, but if a reservation can't be satisfied, I would rather the website show me a list of alternatives instead of picking one for me automatically. I had to try my reservation a few times before I could get one in a reasonable location. Frankie was great though.
Ben S.He was very nice. We had no problems. My dad died and we needed the truck more days than planned and he was awesome about it. I will absolutely use his services again! Thank you so much....
Donna M.Nice, educated staff.
Phillip S.This location looks pretty rough. No one at the location. It looks like it's only a drop off for your equipment.
PAUL M.Super people to work with. Have rented here before, would do so again and again. Je la recommande fortement.
Alan L.Mr. Hunt went above and beyond to take care of our needs, very pleased with this uhaul dealer, a pleasure to deal with and will be using him when we need another uhaul. Thank you for making our move less stressful!
James S.For our first time this experience was fantastic.
Joe V.Manager of location was great. He was very helpful in getting us a smaller sized vehicle that we needed.
Elizabeth B.I was suppose to get a 50 refund due running to two different locations
David L.Great job!
Candance J.Mr. Hunt provided excellent customer service. He was very friendly and explained everything clearly. I will be using him in the future should a need arise.
Tammy L.The address is wrong it takes you down the road. Your customer service is not good its slow and I had to go through multiple people and repeat myself. To top it all off the person to deliver my keys was no where near and I had to wait over an hr for them to get there. I was promised a $50 refund and never got it. Uhaul has been one of the most time wasting and biggest headaches I've had in 2021 so far. So thank you for starting my year off like shit.
Justin B.Awesome service!
SONYA W.The service that I received was great, very fast the equipment was in very good condition and I would definitely recommend a friend to go to this location if they needed a moving truck.
DANIEL R.Check in was very quick and easy. The guy at this location was super friendly
David W.Frankie Hunt was very helpful and a good representative of the company. He was the only positive in this entire rental experience. I was diverted to Frankie's location when the truck I needed was not available at my chosen rental location. Frankie's location was 30 miles away from my chosen site which added 2 hours of travel time to pick up and return and cost me $60 in mileage and $12 in gas that I should not have had to pay. When I attempted to reach some type of compromise with U-Haul over this situation, no "meeting half way" was offered. I either return the truck 30 miles out of my way and incur the extra mileage and gas cost or be converted to a on-way rental and be charged double the rental rate. This is not the experience I expect from U-Haul.
David C.GPS directions were a little sketchy. They didn't reflect the actual location.
Joseph H.Mr. Hunt was absolutely wonderful, especially given the short notice reservation. I would definitely reccomend any u-haul user to use this service provider for their moving needs. Merci.
Jamonique W.Frankie is awesome and thorough. He cares for customers and takes the time to get it right. Strongly reccomend this location!
andrew C.We had a great experience with Mr Hunt. Awesome customer service! Very clean and well maintained van. We will definitely recommend anyone we know ... and we will be calling on his location again on our next move later this year! 5 stars!
Steve C.