I reserved an auto transport one month in advance. It was NOT at the location/uhaul dealer, I wanted to do business with. The local Uhaul manager (Easley SC) could not be bothered to get the correct auto transport to my location. The morning of rental I did get a call that I had to drive to some other location for my trailer. Even though UHaul shows only ONE auto transport, apparently there are three different ones for different load sizes or what ever. It's some mystery. Uhaul always has crumby software, lousy web site (chevy truck with 'new body style') what the heck is that? And now add lousy customer service. You act like a monopoly, which you are, and the service, software, and locations are dumps.
David S
Customer Reviews for Hunts Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Nothing, service was excellent, I was even able to pickup auto transport after hours.
Octavio TNot a safe area, no one to talk to. You will be billed extra for no reason if you drop off here.
kenneth fI have no complaints! Thank you for Your kindness and professionalism!
Teresa HEverything went great.!
Kenneth FThe app didn’t work to check in so I had to call in and do it over the phone
Joshua CRep was a little late and didn't call... Had some trouble with checking out the vehicle at the location - I started the process, but could not verify mileage or fuel because I didn't have the key - I could not get back into the system after the rep arrived with the key. No emails contained the mileage and fuel to verify.
William KOntime and quick
William KThe first truck I tried to get didn't have a key. Someone through U-Haul helped me to gain access to another truck. Took up a bunch of time especially since I had made a reservation at another location only for them to tell me I couldn't get the truck because they had to move stuff around. When I finally started driving the truck, it was super bouncy and drove rough like it needed tires rotated or an alignment. I use the truck regardless. The 2nd night the truck got stuck in mud. I called U-Haul and they quoted me $415 to do it even after having safe move coverage. I found a tow company to do the same job for $130. I have the receipt to prove it. What a rip off. Because I had to go back to work and wasn't able to return it until Thursday I was charged a total of over $500. It likely got stuck in mud due to the lack of tread per the towing company. What a terrible costly experience. I will look for other options next time. Nothing against the small business person doing the U-Haul, just the corp part of it is kind of ridiculous if you don't read the small print. Like who knew if you have safe move coverage that it doesn't pertain to being stuck in the mud.
Vanetra MVery easy to work with and accommodating
Becki SNo one site and charged for extra fuel when we put in what they requested back
Shennandoah AI was originally supposed to pick up the truck at banisters, which was right down the road from my home. I was switch to this new location which caused me to have to drive an extra 15 miles round-trip. No one ever contacted me and told me of the change. It being on a Sunday there was no way I could do something different so I had to go to the new location. I don't think I should've had to paid for those extra miles. Why would you send me to a location in the opposite direction of where I'm going?
TRACIE BGreat easy turn n! Thank you!
Harry SRepresentative was prompt and helpful
Anthony PFrankie Hunt was amazing! He had everything ready to go the morning I showed up and the 24/7 pickup was awesome again! Frankie Hunt you're the best. Thank you UHaul and Frankie for price matching Penske and allowing me the comfort to use UHaul again!
William sU-Haul in general needs to get your credit card billing straightened out...it was extremely frustrating and I might reconsider using your services next time.
John AThe only negative was the high. $ 0,99 price per mile.
Laszlo BWhile ok drop off location, it's only a drop off location. There are no personnel there and no one to help you. So no one to tell about the leaking truck. The truck leaked and while not water proof, it's water resistant. Which means my stuff shouldn't be dripping in water, it covered the floor and ruined some of my household goods.
Jonelle PVery good, great experience
John Duntil the day of the move, I thought the truck would be at the location I selected online. It was actually 20 miles further away. The owner, who had no control of this, did take the charge for the dolly and moving blankets off my bill to help compensate.
Leigh HThey are great people to work with. This is my third rental from them and are always great to work with
David BWe had a little bit of a hiccup in that there was no one at the location when we went to get the truck but I was able to get in touch with Frankie and everything was handled well. The truck needed sweeping out but other than that everything was fine.
Debra BVery kind and honest
Susan KHe had forgotten my appointment all together, he acted like he'd never heard of me. I told him I needed to 20 foot truck which he didn't have but when I got there he had the truck in stock and I was able to get it.
Andrew TWas closed but called per instructions & gentleman was very courteous & helpful with turn in of 26 ft truck. Would recommend.
Christopher HI rented a 15 ft truck and the gas tank was below 1/4 tank. They would not give me the $30 credit. I took a picture of the fuel gauge.
Romero JFrankie was very helpful and made sure i was taken care of.
KEN MWalk around the vehicle with a scratch and dent report before and after the rental...that's all
David W.
Alex NWell for 1 you can see about getting an office, had to stand outside in the cold for the guy to find my reservation on a phone, 2, I reserved a 10 ft truck, he didn't have 1, put me thru to a Uhaul representative, who said I'd get a 15ft for 10ft price, that wasn't so either...I needed the truck and tow dolly, that day...so then after paying he said I had to give him $100 deposit and I'd get back after turning in my rentals...Never recieved any paperwork from him, just an email...poor service
Wanda DSaid just park it and drop the keys. And then hung up.
Donald S6X12 van trailer roof leaked. Cargo got wet in rain.
James CThe site manager was very accommodating and responsive to my schedule. I would definitely rent from him again.
Christopher PThis location was chosen due to the location to my home but I am so glad I did. Mr. Hunt was very nice and helpful. The truck was clean and very nice and relatively new. We only moved across town. The whole experience could not have gone any better. I am very pleased.
Ralph BVery professional and kind to deal with.
Tiffany SFrankie was great, I had issues with the app with self check in and just gave him a quick call and he had me checked in under 5 minutes. He was flexible when ai needed the truck for some extra time and even let me park my car at his location for the day. Highly recommend. The app does need improvement.
Lance GNothing great service
Joey GOverall experience was terrible. Original contract had us picking up the truck in Anderson. The rental truck was not there and no one was onsite. Called the 1-800 number for help and was on hold in excess of 39 minutes. While waiting, someone approached us in a car, got out of their car and approached our car and tried to complete an illegal drug deal. The Anderson location is very unsafe and a poor reflection on your company.
Bryan BThe uhaul website is very frustrating to use. It is difficult to control what equipment you will get and where. I requested a 15' truck in Central, SC and instead got a 20' truck in Easley, SC. I understand that trucks move around and are hard to pin down, but if a reservation can't be satisfied, I would rather the website show me a list of alternatives instead of picking one for me automatically. I had to try my reservation a few times before I could get one in a reasonable location. Frankie was great though.
Ben SHe was very nice. We had no problems. My dad died and we needed the truck more days than planned and he was awesome about it. I will absolutely use his services again! Thank you so much....
Donna MNice, educated staff.
Phillip SThis location looks pretty rough. No one at the location. It looks like it's only a drop off for your equipment.
PAUL MSuper people to work with. Have rented here before, would do so again and again. Je la recommande fortement.
Alan LMr. Hunt went above and beyond to take care of our needs, very pleased with this uhaul dealer, a pleasure to deal with and will be using him when we need another uhaul. Thank you for making our move less stressful!
James SFor our first time this experience was fantastic.
Joe VManager of location was great. He was very helpful in getting us a smaller sized vehicle that we needed.
Elizabeth BI was suppose to get a 50 refund due running to two different locations
David LGreat job!
Candance JMr. Hunt provided excellent customer service. He was very friendly and explained everything clearly. I will be using him in the future should a need arise.
Tammy LThe address is wrong it takes you down the road. Your customer service is not good its slow and I had to go through multiple people and repeat myself. To top it all off the person to deliver my keys was no where near and I had to wait over an hr for them to get there. I was promised a $50 refund and never got it. Uhaul has been one of the most time wasting and biggest headaches I've had in 2021 so far. So thank you for starting my year off like shit.
Justin BAwesome service!
SONYA W