Évaluations des clients Franklin Transmission & Auto Care

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Franklin Transmission & Auto Care

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Terrence S.
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Le client n'a pas laissé de commentaire.

Zachariah S.
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Pleasurable experience, had to switch my rental day last minute. There were no problems, the truck was new. Everything went great

Yogeshkumar P.
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Good Service

David E.
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Le client n'a pas laissé de commentaire.

DORIAN D.
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I rented the truck at 5 for a couple of hours. The operator told be just bring it back by 9. I said I'll be back in a couple hours. He never made any indication that I would be charged $20 to return the truck that evening. I was shocked to be charged $20 after hours fee when I only had the truck for a couple of hours, not the full day rental I paid for. I then got charged $25 to fold 2 moving blankets. I feel like that was a $45 rip off of my money. I've just moved to a temporary location then will be doing another major move in December. I've also rented 3 U-Hauls in the past couple months. I'd like the $45 returned to me. If not I'll stop doing business with u-haul. When told of my dissatisfaction I was told “ I don't care it is what it is.

BARBARA D.
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I had to ask a business along the road where to find the U-Haul. It's up behind two other businesses on a hill.

Michael M.
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Le client n'a pas laissé de commentaire.

nicki W.
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Le client n'a pas laissé de commentaire.

Bertholino J.
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Le client n'a pas laissé de commentaire.

Jennifer G.
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The owner was so nice. Would highly recommend them! Great people

Joseph T.
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Don't back the truck into the trees. I couldn't see the rear of the truck and the back was left open. By the way, you should be sending a review request for the whole rental process, not just the pickup and drop-off locations. The process was terrible.

Colton B.
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Horrible customer service and customer care. The representative fraudulently told me he had changed my reservation to allow drop off at any location, and then Uhaul charged me almost $280 when I dropped off the truck. When I made a claim to remove the charge, I got a horribly worded generic email saying my claim was rejected, all without any “investigation” from the “manager”, Joe Garrow. I will never be using uhaul again and wouldn't recommend uhaul to anyone else

Ryo T.
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The person that took the call was too unpleasant. I realize she handles many calls but she should not be working there if she has to talk to customers in such manner. Rich from the branch was not good either. Told me to call the toll free number when he could have taken my order, but told me he was too busy. Took me almost an hour to get the call thru. Online process is complicated and ended up cancelling the good reservation. I

Doug N.
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Le client n'a pas laissé de commentaire.

Beth W.
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Le client n'a pas laissé de commentaire.

Jennifer S.
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Le client n'a pas laissé de commentaire.

katherine M.
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The charges for mileage doubled from the estimated $0.38 per mile to $0.77 per mile and i would like an explination

andrew G.
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Better signage to the Uhaul location it was a little hard to find.

Gwendolyn K.
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Le client n'a pas laissé de commentaire.

Surya M.
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Passenger side view mirror was broken, which did make the driving experience more dangerous.

David F.
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I already emailed you guys. Still waiting for a response.

Oleksii K.
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I am in a shock what receipt I have got after my car rental.

Gary G.
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The process was very easy, no improvement necessary.

Robert S.
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Le client n'a pas laissé de commentaire.

Suzanne L.
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No complaints

Roger K.
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This is the 2nd time I have reserved, paid and completed the online check-in only to have to redo the entire process in person when arriving to pick up the vehicle. Short answer - your online reservation program is useless.

John M.
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On line check in was too dificult

ALAN M.
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Was very reliable and dependable and caring and looking out for the customer

john J.
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A great experience.

Aaron G.
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Le client n'a pas laissé de commentaire.

Bright I.
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Le client n'a pas laissé de commentaire.

Mike K.
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Worse experience I ever had. They had me drop the truck off in a location 30 mins away from where I moved. When I pick the truck up there was trash inside the cab

Annanita W.
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When I called to check on the truck being dropped off, they were very helpful.

Thomas O.
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Very helpful and friendly

Richard S.
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U-hual cooperation is heavily into extortion. I paid for my truck at my pick up/ drop off location. Then the Uhaul cooperation charged my credit card. So I paid double. I am contacting the attorney general and I am planning a lawsuit. Uhaul sucks!!!!!!

Jodi K.
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Le client n'a pas laissé de commentaire.

NIJIATI M.
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Good service. Staff is very helpful. I wanted to pay 14 dollar for insurance. But you charged me 28. And a lot if fees that not included in rental price. Charges is way far from advertised price.

Richard S.
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Great people to deal with. Highly recommended!!!!!

Theodore D.
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WHY WAS I CHARGED FOR A SAFE MOVE COVERAGE WHICH I DID NOT SELECT. I USED A TRUCK FOR 1 HOUR AND I ALREADY CARRY A $5 MILLION DOLLAR POLICY TO COVER MY USE OF ANY VEHICLE????

GREGORY K.
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Le client n'a pas laissé de commentaire.

Gloria C.
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Le client n'a pas laissé de commentaire.

Frank C.
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Le client n'a pas laissé de commentaire.

Ronald V.
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Renting from Uhaul was a terrible customer service experience. Terrible service at store where rented, uhaul.com website is useless, and 800-go-uhaul corporate customer service phone line had me on hold forever and untimately did not help me. Miscommunication on when truck had to be returned, spent over 2 hours on the phone trying to address issues, overcharged by $111. Had to dispute charge with credit card company because did not receive credit. Would have been easier and less stressful to not rent from Uhaul and carry the furniture on my back! I would give them a grade of "F", but that would be underestimating how bad their service was, not just at the store but at Uhaul corporate as well..

Paul G.
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Le client n'a pas laissé de commentaire.

Cecelia A.
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First the location was closed service in the area is not good at all so if you have to check in your rental on your phone please download the app before you get there and walk in the middle of the parking lot for somewhat ok service

Douglas B.
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Great staff

EDWARD H.
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I do want to say - I didn't expect a Newer Rental truck from where I was picking it up from . That was one of the Best vehicles - I have ever had to Move someone . It was clean and quiet . It worked and responded well .

Carmine C.
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For the second time in a row. I went to pick up my truck after making a reservation on line and the did not get the size truck that I reserved. And don't know why I had to pay for the upgrade since what I wanted was not available on the site.

nasser A.
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Got there to pick up location on Saturday which was 30 miles from my home address and found out the location in only open on weekdays. Waited there for hour and half in the phone with U-haul and was not compensated for the trouble I had to go through. Very disappointed

Kelly M.
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Couldn't have asked for more-fast, courteous and professional. Thank you!

Angely V.
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Le client n'a pas laissé de commentaire.

Paula K.
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Service was excellent. Continue to do what you are doing.

Sean M.
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Charged me an extra days rental when I returned the truck on the same day I rented it. Again uHaul has no idea how to run a business. I will be fighting this overcharge as I have proof of when the truck was returned.

Jeremiah M.
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Le client n'a pas laissé de commentaire.

Sureshbhai P.
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Le client n'a pas laissé de commentaire.

April I.
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there was no one there to assist in the rental process. 4 trucks were there and I was the last one to be checked in. The other renters waited 45 minutes on the phone to be assisted in the rental. According to one of the renters, my dolly was abducted by one of the other renters so I had to have the charge removed from my bill. There was too much to do over the phone.

Phil C.
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Le client n'a pas laissé de commentaire.

shantel S.
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was advised last minute that this was a 24/7 reservation, due to the location and very minimal service the process took over 45 minutes and was very frustrating.

Tara H.
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Le client n'a pas laissé de commentaire.

david H.
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Le client n'a pas laissé de commentaire.

brien B.
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Service was slow, Staff's going through the online form completion process seemed very lengthy, and the computer system also gave the staff member problems, or both.

Edward P.
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Le client n'a pas laissé de commentaire.

Dan H.
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Your locations are fine and the people were very nice. Your automated check-in via smart phone is an abomination. Too confusing, too many specific options and references to have in an automated process, no way to correct anything. Put people back to work and make it a person-to-person system where you talk to people and/or deal with U-Haul reps face to face.

Jose A.
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Le client n'a pas laissé de commentaire.

Jessica M.
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It was hard to find because it was behind other buildings, so maybe mention it.

Non reviews have been submitted for this location.

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