Disappointed With Fees. Had Extra Charge After Bill Was Settled. Will Use Another Site Or Company Next Time.Bobbie S.
Customer Reviews for Fredericksburg Budget Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fredericksburg, VA 22401
Services dans cet établissement :
- Lun au sam : 9h30 am à 5h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Matthew M.
Staff was very helpful and friendly.Karen U.
Le client n'a pas laissé de commentaire.Efthimios A.
I was not allowed in the office, however once I looked around I didn't feel safe going into the office! She had a gate at the door to keep her dogs in the office. The office was a hoarders office. There was so much stuff she had made paths from the door to her desk and to another part of the room. I made to sign at the door. She requested my credit card. I have rented from Uhaul before on line and have never been asked for my credit card. I refused to provide. She didn't press the issue. The office is located in a place where you have to follow signs to get to it with no reference to Uhaul. I asked her to email my paperwork to me. Once I had time to open the email approximately 45 min the time had expired so I could not open it. My experience was totally UNACCEPTABLE! I will never rent from this place again.Dwayne D.
Le client n'a pas laissé de commentaire.Lashaun C.
The first location that was texted to me had no uhaul designation at all and the second location was locked and I had to leave the trailer on the side of the road in a rough neighborhood.DANIEL T.
I did mobile pickup before the location opened and I didn't like the mobile pickup process.Stephanie L.
Le client n'a pas laissé de commentaire.CAITLINMARIE F.
So easy to check in/out. Just a seamless transaction. Thanks UHAULFinau H.
Car dolly had new straps but every think else was old and in disrepairCarl S.
The truck has a strong cigarette smell, nasty! I realize not much can be done about, but the person who rented it before me should have to pay some kind of clean up cost!Richard R.
very friendly and fastWalter H.
This location was closed when I returned my rental at 3:00pm on 9/13/2020. There was a small sign affixed to the bolted gate that said "closed for a medical appointment". It was not the drop-off location that I had selected when I made my reservation, so I was already frustrated that I had to go that far out of my way only to find no one there. Added to that, the online system was not working on my mobile device and it took 20 minutes on hold to speak to someone and get it resolved.Brianne H.
Le client n'a pas laissé de commentaire.Francis V.
Great service. Had a very pleasant experience!Michael A.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Juan C.
Online Reservation and Check-in made things easier, but staff was excellent! 5starsWilliam H.
I didn't like where the office to This location was , all the vehicle was way upfront and the office was way in the back , very hot inside , the window in the truck wasn't clean . Other then that it' was okay . Not my favorite I-haul location . Employee was very nice .Margaret T.
No air in truck and also the mileage was very low. I had to pick up truck from a different location 10 miles from the original. So I was charged The process of getting truck was excellent. Great idea of onlineAaron G.
Le client n'a pas laissé de commentaire.Joe P.
I'm not sure on the staff since I dropped the unit off after hours, but, the lot was closed so I had to park on the street. The fence looked to be in need of repair and the neighborhood did not seem to be a great place to leave a truck and trailer not under lock and key.MIKE N.
We did have a â€œcheck engineâ€ light on for the entire duration of our trip. No issue. We were advised in advance that this existed and had been checked prior to our trip. We reported it upon drop off. The only problem I did experience was the HEATER (cab heater) did not work when I needed it for defrost during a storm. I had tried it earlier to slightly â€œtemperâ€ the AC when it got too cold (by turning the temp knob up a little - then a lot) and it did not produce any heat. Then again - during the storm, the windshield began to fog up and I turned on front windshield defrost and fan and heat all the way up and no heat, which momentarily created a dangerous situation. UPON RETURN OF THE TRUCK, of course, I turned up the heat knob and it created plenty of heat. I reported to the return site and explained it was an intermittent issue. He believed me , but I hope the issue presents itself so it can be repaired.Stephen I.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Michael V.
Le client n'a pas laissé de commentaire.John L.
The Staff has been very helpful and provided one on one service instead of just directing me to a website. Thank you Becky!Mark C.
Le client n'a pas laissé de commentaire.Eric J.
Le client n'a pas laissé de commentaire.Mark C.
Easy to follow directions for drop off. User friendly web app.ERICA D.
Le client n'a pas laissé de commentaire.Mark C.
Le client n'a pas laissé de commentaire.Kimbey J.
I found the entire experience down to earth and personal. The representative treated me kindly and assisted me in a professional manner. The next customer can expect to be treated as they treat others with rewarding results.Eric B.
Office staff is very rude, called me discriminatory names and threatened me.Christian J.
The pickup location office was disgusting. Uhaul needs to do a site visit to see this office as the lady lives like a hoarder in the office. I've braver been to such a uhaul office in my years of moving across the county. Please have this office correct there ways or revoke their franchise. It's very unprofessional and not healthy for customers.Cain J.
Le client n'a pas laissé de commentaire.BRENT P.
The night dropoff was scetchy there was a box for night dropoff bit unclear instructions. I called the 800 number and was not given much help on what to do. I would suggest that you have a data base that locations could put instructions for after hour dropoff. So when you call and ask they can look it up and tell you what to do for that location.Jeffrey F.
Fast and on point serviceAhmed S.
the process and experience to reserve equipment online is atrocious, was able to reserve equipment at a facility that wasn't open to pick it up, this has happened more than once for me and has further eroded my confidence in the Uhaul name and productCharles D.
Left a "no" and only a average rating due to poor communication at this facility. Safe move, the Insurance...was added without a discussion about it, either at location or on phone when reserved. I have never used it, over 20 trucks rented... If you're alergic to dogs, the office has two small ones running loose...a little shy, NOT aggressive, but makes the office smell like a kennel.Christopher M.
Great experience. Staff was friendly and accommodating. I would highly recommend themdebra T.
There were no furniture pads but I didn't need any. They were supposed to pick up the box after 3 on Thursday. With no warning they came on Wednesday morning. Good thing I had someone st my home who could unload it right then. From start to finish this has been anything but what I expected in a negative way.Phyllis V.
I really wished I was able to get a 10ft box truck and car hauler. I needed the space had to leave many items due to this not being available. The reason; you had one in Manassas but would not bring it to this location. you all need to move items for your customers.Barbara M.
Was charged 479$ to deliver pods. Pods arrived and Jana was awesome but uhaul certainly charged me way too much to utilize their service. The next time I need to move I will be looking at way more cost effective options. Sucks that uhaul wouldn't Charge the standard 125$ fee the same one they charged to drop off and pick up. Pods were arranged very poorly at the drop site. One pod I had to move with a friends truck to gain access because it was in my neighbors yard facing away from my house and had a 500 pound adjustable base in it. Jana again was helpful but my overall experience was terrible. I spent in total over 4,000$!!! I just thought even for the distance I could have done better. PODS was more expensive then my original uhaul quote but by the time I was done I spent 1000$ over their estimate and they would have picked up and dropped off for 3k.Jonathan C.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.marni L.
Le client n'a pas laissé de commentaire.Ray C.
Le client n'a pas laissé de commentaire.RUBEN S.
No comment.Joseph R.
Very friendly staff.volkan A.
The pick up location was changed less than 24 hours before my reservation which negatively impacted my experience. The staff at the new location was helpful though.Jayslee T.
Please streamline the payment code process for labor. I misplaced my payment code and could not get it recovered before the team left my house.William R.
Exceptionally crabby attendant. Yelled at us. Not professional at all.Daniel B.
Easy process, good equipment, no worries, A+Brian R.
I rented this in Fredericksburg Va and specifically asked about the delivery the on Monday by 7pm and was told no issue I wouldn't be charged extra. If I was told I wouldn't have minded but I feel I was not told the truth. I will never rent again from uhaul.Bruce M.
Rented a 26" uhual over the weekend. Attempted to do the mobile pick up and I was able to get all the way to the ID verification and it took them over 10mins for a agent to verify it so I ended up going inside for manual assistance. Everything went well with the processing. When I received the keys to the uhual I realized that they never went over the inspection of the truck, so I went back inside and ask the lady if she was going to come out and look over the truck before it leaves the property, and she told me that they've already looked it over and have X stickers on them. Well I took pictures of damages that weren't mark with an X which equalled to 10 damges that were not marked with an X) just In case I was wrongly charged for damages I didn't do.Shante J.
Nothing everything was on point. Very patient and understandingLawrence T.
The staff was nice, however the office was hard to find. Also, the office had the appearance that someone was living there. The office had the very distinct odor of a dog. Let me be clear, the woman working there was very pleasant, but the whole place looked very sketchy and janky.Darrielle R.
Make 24hour pickup more accessable on either the app or uhaul site.Austin K.
The employee here at the site was just horrible!John F.
.Eric G. | Expérience générale
Le client n'a pas laissé de commentaire.Liliana M.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Christopher B.
Janna was nice and accommodating. But the oil spill on the floor that tracked out the door into the parking lot. Definitely had to watch your step as not to track it into my car. Parking lot was roughDebra G. | Expérience générale
A bit remote for my comfort but the manager and her companion were quite welcoming and beyond helpful. AND they were there when I desperately needed a trailer. Thank you Again UHaul to the rescue??Jenise T.
says 19,95 on the truck but ended up paying 130 $. RidiculousShuron B.
Le client n'a pas laissé de commentaire.Michael D.
JeROBERT B. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Madeline B.
Location was poorly signed. Had to walk around building to find front door, office was a mess.Pat S.
I had to drop off the trailer after hours. The person at this location was very helpful in telling me how to check it in after hours.Michael W.
Thank you for your wonderful customer service mam.omid D.
Really, everything was perfect. Everything we ordered was ready and waiting for us.Jeffrey S.
Jana is the absolute best! She always makes sure my arrangements are accurate and has helped me navigate through trouble spots!Debbie M.
Janna was the most helpful of all of the U-Haul personnel we dealt with since the time of our initial order for a truck - a two week event. She called back with the information as she had said she would and had everything ready to go as early as we needed it.Michael M.
Le client n'a pas laissé de commentaire.
Le client n'a pas laissé de commentaire.paul V.
Le client n'a pas laissé de commentaire.Renee B.
The customer service went above and beyond to assist me!!!Jaime C.
Le client n'a pas laissé de commentaire.Joe K.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.jose F.
Le client n'a pas laissé de commentaire.Hussain S.
Le client n'a pas laissé de commentaire.Alexander R.
Didn't like walking into office with loose dogs. I didn't know if they were aggressive, so i felt i didn't need feel uncomfortable.derick S.
Le client n'a pas laissé de commentaire.George R.
Le client n'a pas laissé de commentaire.Matthew K.
Le client n'a pas laissé de commentaire.Roy B.
Le client n'a pas laissé de commentaire.Alan R.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.KIMBERLY F.
There was a Tire Service Warning alert that was on the vehicle but it ran/drove perfectly. I did let the agent at the drop off know the alert was on.Tina R.
Le client n'a pas laissé de commentaire.Regina Q.
Service was Greatdiana V.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.guy S.
Location is poorly marked. Office was cluttered and we saw a roach on the desk during our visit.Janet S.
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