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Jil L
Customer Reviews for Freedom Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lady at the front desk was so fucking rude. I will never go back there again.
Hillel SNo comments necessary. Everything was there and ready to go. Very pleased
David PEvery time I called the number for the U-Haul rental on the website, No one answered. I had to call the number for the storage unit who then had to connect me to the U-Haul
Carl Swoman very rude. Stated she didn't know what to do, she was a storage facility. Told her this is where I was told to return truck, although there were at least 12 other facilities closer to my destination. When I was called I was told this is the only place I was allowed to return truck. Surprised at how smooth the truck rode. No problems with the truck. Personnel at all points were not professional, cordial and would probably choose different rental if needed again.
Chris SI showed up and the person on site gave me a hard time about a mask then my reservation was cancelled by a rep on live chat. Then I was charged more on the milage than my original reserve so instead of paying 99 cents I paid $1,09 which is wrong. And then I was charged $99 when my bill should have been around $60 I even left mire gas in it than it had to start. This needs to be investigated. I spoke with a woman named Jamie who said I wouldn't be charged more since it wasn't my fault my reservation was cancelled by a U-Haul rep. But I was still charged an excessive amount and then I wasn't even able to return the truck on your website because navigating it was so confusing and it kept glitching. I really feel I'm owed some compinsation!
Terry BThe representative at this location was great. I didn't originally choose this location, but received a text that I had to pick up the truck there instead. This location was very out of the way and a long drive, adding to the gas and mileage I accrued. This is more of a reflection on UHaul, and not the individual location. The location itself was fine.
Gregory JI locked the keys in the truck after I took a picture of the miles and fuel level. The truck was returned and parked at Freedom Rd Self Storage.
Norman VAfter dropping off my U-Haul rental, I made contact with the worker. She had a very rude tone to her voice and asked if I had completed the mobile version truck rental return? I told her I was not aware of that step and asked her if she could complete it herself. She then asked me to attempt to use the app on my phone. I did in fact locate the directions to perform the rental and completed all of the steps. At the end, I asked her about my dozen rented pads and the towing trailer. She informed me that my guess is as good as hers and she had no idea. I washed my hands of the situation as long as I am not overcharged and walked away.
JOSEPH SThe phone ck in was a bit much. It will be nice to get back to a human check in.
Peggy SClosed on weekends is not helpful. Someone should have told me to download the app for checkout as the closeout process does not work on the website. I was on hold forever before i figured out i needed to use the app
Keith SGood customer service
David YThe people at this location are always very helpful and friendly, I would recommend this site for rentals to everyone! I don't see any improvements needed!
Lindsay PKathy was great - helpful and knowlegable! :-)
Jeff GAs a first time renter I felt that the location who took my order should have done a better job informing me what needed to be done. I happened to stop in at the location 2 weeks prior and they told me about needing to have the connection for the lights and a ball for my hitch. I would not have had either one if I had not stopped. This should have been told to me when I rented. They also did not inform me that I would have to connect the trailer myself to the hitch. I came unprepared and had to go back home for assistance. Fortunately I gave myself enough time and everything worked out. But if I had been on a tighter schedule it could have been an issue
Darla PGreat staff, friendly and helpful.
Jerry KThe truck I rented was not built to accommodate a 6 foot 4 inch person. My knees were against the dashboard and I could not adjust the outside mirrors to meet my safety requirements. VERY UNCOMFORTABLE for an 8 hour drive.
Frank kTruck was as great as the person behind the desk.
Paul KEverything was great.
Ronald LThe customer service is amazing here! I will choose this location from now on!!!!
Brian HExcellent Service.
YVONNE BWe were told by customer service to be there by 6 when they closed. I got there at 5:49 and when I pulled in the lady was sitting her car and said "were closed what did you need?" I explained what UHaul said over the phone and she got out with an attitude saying she doesn't know why Uhaul does this. I had a great experience with uhaul and the actual equipment but the location I would never go back to.
brian sGreat key drop off.
Georgia ROffer locations that are closer to the person. There are several locations closer to me but this was the only drop off location offered.
Charles GThe truck was not swept out. I had to sweep it out at home, there was a dirty sock and left over debris. We were told multiple times by Kathy she was 1 minute or 2 minutes from opening. We were there a couple mins early but didnt expect her to help us until 9:30am. The fuel was just under a half tank but I still signed for 1/2 tank. She was complaining the entire time about the Uhaul software system. I don't think complaining to customers about Uhaul's own internal software is professional.
Dennis LThe women working took forever to wait on me while she was doing paperwork. We had folded the covers, but did not bag. She then took 10 minutes to re-park the truck and bag the covers. She did not care about the customers time, rather hers only. The process should be to check the gas gauge and then process the paperwork and get the customers out the door. I had to wait 20-30 minutes when it could have taken 10, max. If she would have been busier, this would not be sustainable. Terrible service and experience.
Brandon MProblems with new software reservation but rep did good job in resolving
Todd SCathy the lady at the desk was real friendly and helpful.
bill gThey were so friendly and helpful there i would recommend there place to everyone they were very professional and helpful thank you for your help
Gary HThe drop off location was not convenient for us and included a drive through narrow mountain roads.
Bryan MI've rented a lot of u haul trucks in my day and the woman who checked us out was nothing short of amazing. Friendly, thorough, informative and actually made sure to help set the mirrors before leaving to ensure safety. She should teach classes to other locations because she absolutely sets the bar for exceptional customer service
alison mI had to drive about 4-5 miles out of m y way to get the truck then back the same amount of miles to return the truck this cost me money and upset me the place was pleasant in understanding but said they could do nothing about the extra mileage.
jamie sMaybe have two employees working so when a customer is being waited on and another customer comes in to drop keys off or to pick up a truck no one has to wait or be interrupted. This happened when we were picking up our truck. The lady behind the desk that waited on us was very pleasant I just felt bad because the gentleman that came in was very impatient. Hats off to her for keeping her cool. She did a good job handling everything.
jennifer cBetter notification system so uhaul rental location knows that I rented a uhaul online and could expect me. Better computer training for rental locations.
PHILLIP SThe on-line order did not show up in the computer system. Had to wait at least twenty minutes.
Melissa THook up the trailer for all customers.
Anthony LFix technology... some issues with picking up truck due to computer problems
Neena DCalled to be sure the truck was in the right place - Customer service person was sweet and confirmed the truck rental was correct.
Debra STop notch customer assistance. Good solid people with excellent people skills. This is so important.
Boerre BCustomer service was awful. I will not be using Uhaul ever again. $210 to rent a 10' truck one-way thanks to a bunch of added fees that were never discused.
Jeffrey VThe customer service was horrendous. Cathy (the front desk representative) was very rude. I had asked for assistance in connecting the auto transport and she refused to assist. Mary Rose (the other front desk representative) assisted as best should could; she was very polite and also embarrassed by Cathy's attitude. Comments from Cathy such as: "It's U-haul, not We Haul" "Here's the directions; you can hook it up yourself to your little heart's content" left me frustrated and feeling helpless. Only when I explained that it could be very dangerous if not hooked up correctly, that Mary Rose called the manager and he came out to assist. When he got there, it was discovered that the safety chain was defective and he had to replaced. We finally got my the transport hooked up and my car loaded but it was very disheartening to encounter such incompetence. Last but not least, when I dropped off at Two Notch Rd. in Columbia, it was discovered that this location overlooked the bolts on the safety chain which had one missing (very dangerous!). The rep. at Two Notch Rd. was very polite and reported this finding to the corporate office.
BRIEN BStaff is very friendly in Freedom!
Jessica FI dropped off after hours and I'd just have liked to have a note in my contract paperwork or something on where/how to leave the trailer. I didn't want someone to take it, so we tucked it back beside the bigger U-Haul trucks. Otherwise, very close to my new place and easy to find. Would use again!
kelly sI was not informed about the change in pick up location. However, multiple false notes were written in the record saying that I was. This lead to me being blamed for U-Haul's screw up, especially by the employee at this location. She accused me of lying and was very rude.
ALEXANDRIA NThe woman running the office at the storage place was rude and constantly told us to call U-Haul and she couldn't help us with anything.
Forrest KThis rental was for an Auto Transport trailer. My only complaint is that this location for the trailer pickup was 13 miles from the pickup location for the U-Haul truck that I got to pull it. It required a 26-mile round trip to get this trailer.
Eric SPerformed an after-hours drop off sink cannot comment on the facility or staff, however the exterior and parking lot were accessible and easy to navigate.
Greg AEquipment was faulty. Wheel strap was ripped half way thru strap(unsafe), dolly was out of alignment and ratchet was faulty. Facility operator didn't offer to help me attach the dolly to the uhaul truck.
ROBERT SEvery time I've ever rented a uhaul trailer the location hooked up the trailer. I sent two girls to get the trailer and they had to hook it up themselves. Trailer worked fine and the location is convenient.
MARTA MExcellent customer service. Knowledgeable attendant with a sense of humor. All services were exactly as described.
CARRIE ROverall the vehicle was in good condition and served our needs well. However, the left front tire was quite under inflated and required several minutes to get it back up to normal pressure. The pick up location apparently did not have the equipment to service the tire so had to use my own pump.
GORDON M