Customer Reviews for Freedom Self Storage
(U-Haul Neighborhood Dealer)

353 évaluations

115 Peridot Ave   Loveland, CO 80537

Heures

  • Mon–Fri
    De 8 h 30 am à 5 pm
  • Sat–Sun
    De 8 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

115 Peridot Ave
Loveland, CO 80537

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h 30 am à 5 pm
  • Sat–Sun
    De 8 h am à 12 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Running lights on trailer were not working and installer did not check them

IAN L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
2

I did not like being charged extra for fuel and added fees even if I did bring back the truck with the same fuel I got it with. As well as added fees that were added at the end of the rental that was not disclosed up front.

Carlos S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Both of the people I met and dealt with were very knowledgeable and courteous.

Manuel S. 
Évaluation :
5

I requested for additional items and they didnt have any and I was still charged for it i hope that they will reimburse me the missing items? The site mentioned to come to the office but it was still closed at 8am. I couldnt wait, luckily I brought my own hand truck and family to lend a hand. Other than that it was ok.

Dominique E. 
Évaluation :
2

Not sure if it was the furniture or actual usage but the office had a cigarette smoke odor. Worker wasn't intentionally rude or anything, just didn't seem to understand appropriateness for customers. She was stopping to eat a messy burrito and bottled soda while going through the rental details and her attire was quite revealing which made the interactions a bit awkward. She had a demeanor that suggested she felt this was all appropriate which leads me to believe some training could resolve these behaviors since she is unaware of the perceptions portrayed. She seemed nice and friendly still, just room for improvement. Final concern was that I was charged an extra fee for overnight service even though the trailer was returned during operating hours. The building was locked and a sign displayed a message that they were out for lunch. The manager for the region was kind enough to correct this for me but I am still confused as to why this was charged in the first place. I will utilize the location on 14th Street SW going forward. Two gentlemen at this location have been great to work with and both went above and beyond any expectations of service.

Leslie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
1

Pricing is outrageous and not what was quoted… y'all can check freedom self storages google reviews for a more detailed review.

Dylan D. 
Évaluation :
3

Office was closed for a time when it was supposed to be open.

William B. 
Évaluation :
1

Truck was filthy, smelled like smoke, keys were inaccessible, truck was making noises.

SARAH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

mobile pickup instructions were a little confusing. Locating and verifying the truck should be listed before finding the lockbox.

Colin C. 
Évaluation :
4

No one was there to help us and we did have questions. I would prefer a drop off at a different location.

gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

The woman was super helpful with removing the trailer for me, and she immediately checked it in and sent me my receipt.

Kyrsten D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gordon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua P. 
Évaluation :
5

She was great

Lori D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
1

When I got the truck it was dirty, and I bet you charged the last customer for that. I returned it clean, but you said it was dirty, and you charged me for that. Then your customer rep told me about some app I was apparently supposed to submit or something, I had no knowledge of this, and you charged me for that. Your rep said it was in my contract, the contract that was printed out was printed out with a printer that was running out of ink so it looked like garbage, but I thought, hey no big deal, how complicated can this be? Use the truck, fill it with gas, and give it back clean and on time...nope! You guys charged me an extra 101 bucks for no other reason than you are dishonest. And when I attempted to contact your business about this, what did I get? A 40 minute wait time just to be hung up on. So then I tried your chat feature. Waited an additional 18 minutes just to have the chat ended when I asked for clarification on the additional charges. Yes I happily admit that I drove the truck 66miles more than what I estimated, however that is why it is called an estimate. My overall experience with your company was awful and while I am not rich enough to take you to court over 101 dollars, I am tenacious enough to write a scathing review on every last comment section google will provide, and share my experience to every last social media follower I have. I will never use your company again and I will encourage anyone and everyone to use your competitors.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim F. 
Évaluation :
1

They charged me $20 for dropping off after hours. I told them I was going to do this and they never said there was a fee. My reservation says 11:30am to 11:30pm and doesn't have a fee listed. The charge came afterwards.

Aaron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ursula S. 
Évaluation :
2

I ordered a 26 ft truck and all they had was a 20. i ended up leaving quite a bit behind and ended up losing it. npt happy

Gerald O. 
Évaluation :
5

Excellent service personnel.

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
3

The trailer was clean but needs maintenance. We had a successful trip, but based on the squeaking and rolling friction, believe the trailer needs a lube job and chains shortened to remove excess. The location needs pavement or other road surface. Mud puddles and Potholes throughout lot. With rain or snow, just a muddy mess. Staff was good. I recommend only because this is the only location. Better signage would help locating site.

Anthony C. 
Évaluation :
5

Instead of having me struggle with reversing the trailer into position, the lady suggested I drop the trailer where it was and she would put it into the correct location. Great service, and very quick and easy check out

Flemming H. 
Évaluation :
3

Manager was apparently out to lunch and no one there. Didn't answer the “emergency/contact” number or call back. When he showed up a half hour later his explanation was since he is on lunch hour, and apparently not paid, he doesn't answer phone. Some good it does to call.

Bob C. 
Évaluation :
5

Parking lot overcrowded and full of mud and potholes. A grader would be helpful.

nova R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellee F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dzmitry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin G. 
Évaluation :
2

Make sure your trucks are mecganically sound before you send a customer off with one of your trucks that has over 120k miles on it. Transmission was awful and truck was dangerous to drive. I called for 4 hours and left 4 messages and never had the manager (who is the only one working there) answer or return my calls. Finall when I came to return the truck, she answered the phone but said she could not give any discount or partial refund for the giving me a dangerous truck. I will not do business here again nor recommend it to others.

Laurie W. 
Évaluation :
3

I was notified to change the drop off to this location, showed up after the scheduled opening time and no one was there. I locked the truck, took pictures of the equipment and the front door of the place with time stamps, then left the keys in drop box. That would be okay for after hours, but not during normal business. It was a fitting end to a process that showed no real customer service from the beginning.

Jim C. 
Évaluation :
2

Be prepared

Brad F. 
Évaluation :
5

Very efficient check in

DONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug A. 
Évaluation :
3

son was charged a cleaning fee of $25 after returning truck. did not sweep it out. did not have a broom. we have never been charged this before in all the years of renting from U-Haul.

Andrew B. 
Évaluation :
5

Easy in and out after an exhausting move.

Donovan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toby S. 
Évaluation :
3

I thought the rental was overpriced. I put 7 miles on the truck and used it for 3 hrs. Internet quote was $44 the final price was $60. Definitely not worth the money, I will look into other alternatives if I need to move large items again.

Jason C. 
Évaluation :
4

s/o

David S. 
Évaluation :
5

You guys were awesome

Ryne N. 
Évaluation :
5

Briana T was fantastic. She got me the perfect truck to get moved in to my new storage unit at a great price. She had excellent customer service skills and treated me like a real person. Everything was absolutely perfect and made my move much smoother. Very satisfied, will recommend Freedom Storage to anyone that needs Storage or a Uhaul truck!

Charles S. 
Évaluation :
3

Be sure to take a photo of the number of the truck (on the dashboard and on the back of the truck) before you drive away, or drop it off. Will help clarify things if and when you get charged multiple times for other people's rentals.

Linda S. 
Évaluation :
5

This is my goto place for my uhaul needs I use them a couple of times a year. really nice and helpful people.

Nathaniel M. 
Évaluation :
5

I am really glad that you have a rental service that allows pick up and drop off of the vehicle without needing an agent. It was all pretty smooth.

Laura B. 
Évaluation :
5

The truck needs running boards!

Terry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob B. 
Évaluation :
5

Brianna T was one of the most efficient people I've encountered in retail. She's provided excellent customer service. She rocks.

Jacob D. 
Évaluation :
2

Upon pickup the cashier stated that drop off was any time on the date and at any location within drop off zip code.

Douglas G. 
Évaluation :
3

This location was closed when I wanted to return my equipment (staff training). I called another location with a question and they were not helpul.

Naitnaphit L. 
Évaluation :
3

Location did not have the dolly I ordered, which made my move much more difficult. They barely talked to me, didn't tell me I needed to check the truck's condition before departing, and there was confusion regarding where and when I would need to return the truck.

Holly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion D. 
Évaluation :
2

The location and the employees here were fantastic to work with. However, I am still trying to resolve a billing dispute with UHaul. I believe a new employee (he indicated it was his first day) did not code my payment appropriately, and marked it as promissary - however, my card was charged fully. UHaul is not responding to my dispute - only sending collections out.

Kendra D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
3

I was told twice by two different people who work at the property that I would not be charged for two days because I brought back my rental before 24 hours and was also asked if it would be back in 24 hours so that another customer could rent the truck I had. I was then charged an additional day after everything because my time was put in after 24 hours.

Sotera D. 
Évaluation :
3

Make sure when people reserve something there should be something available for them.

Ryan J. 
Évaluation :
5

Very pleasant staff

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Q. 
Évaluation :
5

Good to go

Steven J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudolf S. 
Évaluation :
1

Was treated very rudely when trying to return the trailer. Employee wasn't friendly I felt that I was inconvenience. This was not a great experience at all!

kevin F. 
Évaluation :
4

The office is hard to find from the street…..some signage would be helpful. The keys for truck I had planned to us couldn't be found so they fixed me up with the next size up at no extra charge.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
3

Nothing bad but nothing stood out as above average.

Randy O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy C. 
Évaluation :
4

It was great overall. The only thing is that I had requested a dolly and it wasn't present when I got the van.

Jessica C. 
Évaluation :
5

service was fast and friendly. Cost is reasonable and affordable to someone who is moving.

Jessica J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melvin B. 
Évaluation :
1

Parking lot muddy full of puddles. Worker was super Unfriendly and rude. Would never return here again.

Jeffrey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
1

The man was extremely rude, expected me to back up the Uhaul and trailer into a parking spot while I have no experience doing that. He wasn't friendly at all, and made me feel unsafe upon my arrival. Left immediately instead of checking my equipment out.

Autumn G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
1

I had to park the trailer in a mud field and almost got my truck stuck. I had to put it in 4 wheel drive to park the trailer as requested. I then had to go and wash my truck to get the mud off. And then, I was charged a cleaning fee because the blankets weren't folded. I did not want to go into the trailer to fold the blankets because it was very muddy and I would have tracked mud into the trailer. Very disappointed that I was charged a cleaning fee because 15 blankets weren't folded.

David L. 
Évaluation :
4

overall experience was positive

Janet M. 
Évaluation :
3

The website told me originally that the pick up was on the north side of Fort Collins, but when I was going through the process to get the keys it then told me the pick up was in Loveland

Kai F. 
Évaluation :
5

Great Customer Service

William B. 
Évaluation :
5

Nothing to improve for my experience.

ROBERT D. 
Évaluation :
5

Very helpful

THOMAS R. 
Évaluation :
5

I think you guys give a good attention keep doing good 👍

RAYMUNDO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN D. 
Évaluation :
3

The slight of hand that is going on with the fuel gage game. Where one person says 5/8 of a tank has to be to the 3/4 line to in order to NOT be charged a fuel charge is not truthful with the customers. Knowing that the truck was returned with more fuel in it than when it was delivered leads one to wonder if a little siphoning of fuel or money is taking hand. Knowing that a couple of dollars will drive business away has to make one proud. Merci

tom R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane A. 
Évaluation :
5

I came into town after hours, called these guys and they had me drop off the trailer with no problems. Good people running this location.

KELLY W. 
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