Customer Reviews for Freedom Self Storage
(Concessionnaire U-Haul dans le voisinage)

290 évaluations

115 Peridot Ave   Loveland, CO 80537

(970) 624-0037

Heures d'ouverture de l'établissement

  • Lun au dim : 8h30 am à 5h pm
Heures d'ouverture spéciales
  • 5/22/2022: 1h00 pm à 4h30 pm
  • 5/29/2022 - 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(970) 624-0037

115 Peridot Ave
Loveland, CO 80537

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au dim : 8h30 am à 5h pm
Heures d'ouverture spéciales
  • 5/22/2022: 1h00 pm à 4h30 pm
  • 5/29/2022 - 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Make sure when people reserve something there should be something available for them.

Ryan J. 
Évaluation :
5

Very pleasant staff

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Q. 
Évaluation :
5

Good to go

Steven J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudolf S. 
Évaluation :
1

Was treated very rudely when trying to return the trailer. Employee wasn't friendly I felt that I was inconvenience. This was not a great experience at all!

kevin F. 
Évaluation :
4

The office is hard to find from the street…..some signage would be helpful. The keys for truck I had planned to us couldn't be found so they fixed me up with the next size up at no extra charge.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
3

Nothing bad but nothing stood out as above average.

Randy O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy C. 
Évaluation :
4

It was great overall. The only thing is that I had requested a dolly and it wasn't present when I got the van.

Jessica C. 
Évaluation :
5

service was fast and friendly. Cost is reasonable and affordable to someone who is moving.

Jessica J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melvin B. 
Évaluation :
1

Parking lot muddy full of puddles. Worker was super Unfriendly and rude. Would never return here again.

Jeffrey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
1

The man was extremely rude, expected me to back up the Uhaul and trailer into a parking spot while I have no experience doing that. He wasn't friendly at all, and made me feel unsafe upon my arrival. Left immediately instead of checking my equipment out.

Autumn G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
1

I had to park the trailer in a mud field and almost got my truck stuck. I had to put it in 4 wheel drive to park the trailer as requested. I then had to go and wash my truck to get the mud off. And then, I was charged a cleaning fee because the blankets weren't folded. I did not want to go into the trailer to fold the blankets because it was very muddy and I would have tracked mud into the trailer. Very disappointed that I was charged a cleaning fee because 15 blankets weren't folded.

David L. 
Évaluation :
4

overall experience was positive

Janet M. 
Évaluation :
3

The website told me originally that the pick up was on the north side of Fort Collins, but when I was going through the process to get the keys it then told me the pick up was in Loveland

Kai F. 
Évaluation :
5

Great Customer Service

William B. 
Évaluation :
5

Nothing to improve for my experience.

ROBERT D. 
Évaluation :
5

Very helpful

THOMAS R. 
Évaluation :
5

I think you guys give a good attention keep doing good 👍

RAYMUNDO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN D. 
Évaluation :
3

The slight of hand that is going on with the fuel gage game. Where one person says 5/8 of a tank has to be to the 3/4 line to in order to NOT be charged a fuel charge is not truthful with the customers. Knowing that the truck was returned with more fuel in it than when it was delivered leads one to wonder if a little siphoning of fuel or money is taking hand. Knowing that a couple of dollars will drive business away has to make one proud. Merci

tom R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane A. 
Évaluation :
5

I came into town after hours, called these guys and they had me drop off the trailer with no problems. Good people running this location.

KELLY W. 
Évaluation :
5

Great customer service and met all my needs. Will definitely recommend Freedom.

TERI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett W. 
Évaluation :
2

Was charged a cleaning fee when the van I received was already trashed. Took pictures and noted in pickup but was still charged $25.

Isaac M. 
Évaluation :
5

easy in and out. I'll be back.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey M. 
Évaluation :
3

The man seemed very annoyed that he had to help customers. Walked in and told us to just go put it by the other trailers and unhook it. Another customer walked in right behind me to rent a trailer and he seemed annoyed and then while walking out another customer was pulling in also. And his comment he made very crankily while walking out towards the lot was "i probably won't get out of here til late afternoon now". Not really a welcoming place.

Julie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOL M. 
Évaluation :
5

Absolutely no problems at all and had a very good experience!

Bailey O. 
Évaluation :
2

Had to pick up my auto transport an hour and half away. I booked my reservation a month in advanced. Totally unacceptable.

Daniel K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
1

Charged a $25 cleaning fee after sweeping and cleaning it out. This whole experience was miserable. I will NEVER use UHaul again.

Jason H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia P. 
Évaluation :
2

The truck was dirty inside with dirt and leaves. I was charged for 2 utility dollies but only 1 on the truck.

Corey Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rickey Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart F. 
Évaluation :
5

Freedom Storage is fantastic. The girl who dispatched me was professional and efficient. I am very satisfied with the service and would rent a truck here again. Great job!

PRESTON T. 
Évaluation :
5

Service, personnel, and experience was very professional, courteous, and efficient. Staff is the absolute best!

BESSIE A. 
Évaluation :
3

The pick-up didn't work out. The system had to call an alternate contact to verify my identity and I didn't know that and I had nobody to call. Luckily I got help from the associate at the location. The experience was terrible. Please do soemthing about it

Daniele S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel V. 
Évaluation :
5

Excellent service when dropping off the trailer.. Briana was very helpful and had the receipt emailed to me before I even asked. Very easy to check-in. Overall an excellent experience with U Haul.

Hank T. 
Évaluation :
4

The truck was old and in poor mechanical condition, with ripped wiper blades (the metal was impacting the windshield which made a screeching sound in use), the right front shock was shot which made the whole truck shake on every bump. The key did not fit in the ignition correctly making it very difficult to remove. We were jacked around by U-haul the company the morning of pickup so the company will get some serious complaints. Teach the employees how to wear masks, he was using it as a chin warmer.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N. 
Évaluation :
2

I was supposed to pick up equipment here but the day I was to get it I had Togo to another place. These people's computer equipment didn't work half the time.

Peggy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL B. 
Évaluation :
4

Truck was not cleaned, however Chris said I just had return it not to clean, I cleaned it anyways.

Steven F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley W. 
Évaluation :
5

Everything was excellent! The mobile reservation was so easy to set up and when we arrived to pick up the vehicle the online process was fantastic! The pick up and drop off online were simple easy to follow/understand directions on what to do. I highly recommend!!

Kira G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan F. 
Évaluation :
5

Chris was so very helpful! Great person!

Jeffery M. 
Évaluation :
4

The online check out process was incredibly frustrating: required me to input a bunch of info that I had already put in when I got my rental, and required an additional person to confirm the rental. The only person I could get in touch with was my wife, who was at work. It would have been nice to know that this was required so I could coordinate scheduling. Also, uhaul moved my pickup location and in doing so messed up my order. I had selected 2 days, and they bumped my reservation down to 4 hours. Luckily I caught the guy that worked in the office and he was able to fix it for me! He was great, no issues with the pickup location.

Griffin P. 
Évaluation :
5

Great service!

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

We first reserved the truck at hwy 402 and 287. He informed us it was not there but to go to the other place. It was a little frustrating.

Thomas J. 
Évaluation :
5

Exceeded my expectations! I will use this location again! The van was clean and new! Even got great gas mileage! Merci.

JESSE C. 
Évaluation :
5

Process was easy and professional. Great experience.

JERRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

See the other comments.

Harold M B. 
Évaluation :
5

Nothing comes to mind!

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe L. 
Évaluation :
4

This location was great, but u-haul as a company sucks ass. I had a confirmed reservation and I drove 2000 miles across the country to pick up my truck and move and u-haul canceled my reservation. Your company is shit.

Luke D. 
Évaluation :
5

The gal who helped was very helpful and kind.

CHRISTOPHERALLAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
4

The Peridot location was wonderful and so was the staff! Prior to that we were sent to Jake's Farm as our location. When we arrived nobody was there and we were not given any instructions for a lock box pick up. After multiple phone calls to Uhaul we finally found our truck which was blocked in and could not be used. We were then sent to another location and were delayed about an hour on our moving day.

Eve S. 
Évaluation :
3

This location is more expensive than others I have used.

Christian D. 
Évaluation :
1

Cleaning fee for for leaving the bag that the moving blankets came in? This guy totally hated his life and was really a pain to deal with.

Andrew L. 
Évaluation :
1

I got charged $25 for a cleaning fee and it was dirty b4 I got it. I moved a new bowflex from concrete garage to uhaul. Explain to me how that would cause the van to be dirty?? Definitely don't recommend. The location by Denver st tries to gouge you for others problems. Im not your mother, clean up your own crap b4 renting to someone else.

DAVID I. 
Évaluation :
3

The cab was not very clean... sticky steering wheel, soiled dashboard and seats, poor odor. That's livable and is somewhat expected for a rental truck? That being said, I cleaned the interior up a bit. That added to being very disappointed to be billed $25 as a cleaning fee for the removal of one box that we left with a note to please recycle. That's a bit of a stretch to be billed that much for the removal of a cardboard box. And your question regarding the next customer... you may want to include the current customer.

EDGAR P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRETT M. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page