Customer Reviews for Freedom Storage LLC
(Concessionnaire U-Haul dans le voisinage)

145 évaluations

115 Peridot Ave   Loveland, CO 80537

(970) 624-0037

Heures

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam et dim : 8h30 am à 12h pm

Services dans cet établissement :

Pour nous contacter

(970) 624-0037

115 Peridot Ave
Loveland, CO 80537

Services dans cet établissement :

Heures

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam et dim : 8h30 am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

rich T. 
Évaluation :
5

Storage lot was a little rough, but not bad. Chris was phenomenal. A pleasure to deal with.

Scott R. 
Évaluation :
4

Drop off location was muddy, but otherwise drop off went smoothly.

Kimberly G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Staff may not have been aware that my trailing unit was coming to their location but responded quickly and professionally. The drop was re-arranged through reservations.

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

I will never use Uhaul again. Every bit of actually dealing with uhaul (not the pickup locations themselves) was absolutely miserable

JOE M. 
Évaluation :
2

I had placed my reservation over a month ahead of time, and the week of my move, was told I would need to pick up my 26' truck at a location 30 min away. Then the day before my move, that location changed once again, plus I was told that the time i could pick up got pushed out by 90 minutes. When i picked up my truck I was told that there were no furniture dolleys, which was part of my reservation. This was a BIG inconvenience. When i asked the Uhaul person if they could call another location, to see if they had any, she stated she didn't know their number. No customer service skills at all. I had completed an online check in and prepaid, but when i arrived at the Loveland, CO location, the Uhaul person, went into her computer to go thru my order, asked where I was dropping off the Uhaul truck, which I had already completed this info in my online check in. I did the online check in as I had received 2 text messages the week of my move that Uhaul HIGHLY recommended to do this due to COVID restrictions. Anyway, now I was being told I owed 70 $more dollars compared to what my online reservation online check in stated..this is also after she removed 10 $rental fee for the furniture dolley they didn't have at that site. After about 10 minutes she figured out on how to remove the 70 $but the entire check out took over 20 minutes which should have been a 5 minute visit. Unpleasant experience overall. I have used Uhaul a couple times before and I have never had these issues. Not sure if I will use them again.

Lisa C. 
Évaluation :
5

Honestly the service was great.

Neal B. 
Évaluation :
5

The trucks need to be cleaned more often

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter C. 
Évaluation :
4

I had to go to a different U-Haul for a dolly which was inconvenient.

ERIK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

Nothing really. Everything was good.

DOREEN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
4

Did not know there would be a cleaning charge. We made sure the back was clean so not sure what the charge was for.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacie M. 
Évaluation :
5

Great friendly service from your agent Kim at Freedom Storage and U-haul. Thanks so much.

Mark O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany S. 
Évaluation :
5

Just a heads up, the passenger side head light it out.

James L. 
Évaluation :
4

I reserved a 26ft truck two months in advance and 2 days prior to picking it up was told you have no 26ft trucks!! So was offered 2- 15ft trucks I had no choice but to take them as I was moving in two day's. So I had to find another driver and pay twice as much in fuel. Very disappointing and I believe I should be credited for the second fuel cost.

Stephen P. 
Évaluation :
5

Kim was wonderful!! Will use this location again!!

Katherine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
2

We were told to be there at 4:15. My husband did not leave until 5:45. That is a ridiculous wait time. Especially when they close at 4:30.

Jessica B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

These people are awesome very nice and helpful

JOSHUA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Best U-Haul experience I have ever had. This is the place to rent from!

Thomas G. 
Évaluation :
4

Good location. Friendly staff easy to work with! Would use them again for sure!

Constance T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale L. 
Évaluation :
5

With the exception of too many people being scheduled for the same pick up time everything else was amazing

Sean W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Branden I. 
Évaluation :
1

Was accused of scratching the top of the truck. Which we did nothing of the sort..

Branden I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jarrod H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryana P. 
Évaluation :
3

Location was closed when we arrived to drop off the truck. Took pictures and left key on drop box.

Stacy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS W. 
Évaluation :
5

Self check in and out was easy to follow!

Rebecca L. 
Évaluation :
5

Thank you to Kim and the gentleman I spoke to before her, too. Kim was super professional and had a lovely disposition.

Cole H. 
Évaluation :
5

Nice folks!

Kurt J. 
Évaluation :
1

Hard to find at night and the drop off procedure online was long and complex, especially in a poorly lit area with no help at all available. Borders on dangerous.

Hal S. 
Évaluation :
5

Yes we always use for or moving needs

Hugo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

It was an after hours drop off no personal contact.

Paul O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latiese J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
4

Thanks

Paul S. 
Évaluation :
3

Huge mud puddles that made it hard to get out of the truck where we parked

CORAL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARY B. 
Évaluation :
5

Area for a drop off with large and well lighted… We arrived just as a storm with setting and were able to move the trailer to position quickly and avoid getting caught in the wind gusts

Robert S. 
Évaluation :
3

We had a bit of a misunderstanding with a gash the truck had before renting it the employee wasn't aware of. We submitted the damage on the initial link.

Laura G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Babak M. 
Évaluation :
5

Drop off was easy, parked in the lot and dropped keys in the box.

Sage W. 
Évaluation :
5

Great location. Clean and efficient. Truck was ready when I arrived and was a nice new vehicle.

Robert U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary O. 
Évaluation :
5

Le service a été excellent. Really went out of his way to be accomadating.

Iris M. 
Évaluation :
3

My whole rental process was a joke because I never set up my reservation at this location. I chose another location to get a pickup truck and auto transport and ended up have to go to 2 separate locations in different cities. Also was told I would be getting a 50 $credit towards my account but was never given any conformation of said credit

Shawn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence L. 
Évaluation :
5

Not a thing.

DALE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

Computer at the time was having a lot of trouble and the staff at the time did not put in the drop off location so we had to call the 1800 number.

John L. 
Évaluation :
5

Customer Service was excellent, friendly and efficient. The U-Haul system itself seemed to be slow which could be approved on.

Kim Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Excellent customer service!

Mark N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERRY B. 
Évaluation :
5

Good communication from Freedom Storage.

Michelle T. 
Évaluation :
5

Truck and ramp were dirty. I ordered 36 moving blankets but only received 30. The gentleman who assisted with our rental was very friendly and helpful.

Christopher A. 
Évaluation :
5

Really went out of way to help

Bill H. 
Évaluation :
2

Person was very "spacey", un organized, the office smelt terrible when I walked in, like flatulence, and was mildly rude. Also unpon return of the truck there wasnt any room to park the truck as both entrances to the big dirt parking lot were blocked and the only place to park is a fire lane.... on both sides of the street...

marlayna R. 
Évaluation :
5

Great service!

marc S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hal N. 
Évaluation :
5

The employees were great!! Very friendly and helpful. I will rent from this location again!

Bernadette M. 
Évaluation :
5

I've worked with Nancy on several different occasions and each time was very pleasant. She is such a sweetheart and kind and was able to assist me each and every time..

DOREEN M. 
Évaluation :
5

The lady at the counter was very friendly and very helpful The trailer I got was not designed very well. It wasnt even tall enough to stand up I. That was frustrating. Also the 55 mph speed limit on those things is the worst design for people trying to travel across the country. A 16 hour drive turned into a 20 hr drive because I had to go 55 in a 75mph road. Design better trailers

marlayna R. 
Évaluation :
5

Prices are high

John A. 
Évaluation :
3

The whole process was confusing and not convenient. I was told the wrong return day and then was treated like it was my fault when it was returned on that day.... When movie there is always unforseen things that create the need to extend the reservation. When I did this it seemed like I was putting the uhaul renters at this location out and it seemed way more expensive than if I would have just done everything online....

Danielle F. 
Évaluation :
5

Nancy at Freedom Storage in Loveland has beyond excellent customer service! She was very patient when I had to change my rental dates around and even add or drop different vehicle needs as my situation unfolded. She deserves a raise for her cheery attitude and patience and because she always answers the phone within a ring or two. I will always choose this Uhaul location because I trust Nancy to help me get what I need in order.

Jean D. 
Évaluation :
5

Nancy was wonderful! She made the whole process a breeze!

Shane C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittani Lenore S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail W. 
Évaluation :
1

Truck was late and we were not notified. Had to sit at the office for 45 minutes.

Chris C. 
Évaluation :
5

The national Uhaul number is a mess. On hold for long ..., 10 minutes or more... finally hanging up several times. Sent to three locations ...finding truck through another local center.

Jo Anne T. 
Évaluation :
5

Very friendly and prompt service.

Michael B. 
Évaluation :
5

Fantastic and professional customer service... you're lucky to have her represent you!

BRETT S. 
Évaluation :
5

Fantastic and professional customer service... you're lucky to have her represent you!

BRETT S. 
Non reviews have been submitted for this location.

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