Customer Reviews for Freenergy Inc
(Concessionnaire U-Haul dans le voisinage)

541 évaluations

1210 Trans Canada Hwy   Golden, BC V0A1H1
(1 W Frontage Rd)

(250) 344-3692

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(250) 344-3692

1210 Trans Canada Hwy
Golden, BC V0A1H1
(1 W Frontage Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Always good service at Freenergy.

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERRY M. 
Évaluation :
5

Great Service, fair price!

dean B. 
Évaluation :
5

Forgot to ask the name of the man who's incharge at the office today but all I can say is that he is so amazing. He explained everything and totally 2 thumbs up for his service. Keep it up!

Rochelle L. 
Évaluation :
1

I had driven 2 hours to pick up my u-haul via mobile. Only to find the oner had not set it up for mobile pick up. I had to drive AGAIN the following day to pick it up. This set our entire move back and cost me approx 400 $in lost moving costs. Not so much as an apology from the owner. I would never recommend this location to anyone and I will not be recommending U-haul in the future. Not to mention I was also promised a 50 $deduction on my rental ( whic doesn't even cover the extra gas to drive again the next day BTW) that did not appear my contract. Not sure if I have ever been more disappointed by a company in the service industry.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

richard W. 
Évaluation :
5

Friendly, Helpful staff. Was able to answer all my questions and was up front about pricing! Would definitely use and recommend this UHaul location to anyone!

phil W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elva M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaile K. 
Évaluation :
5

The owner of this store was very helpful and friendly. Top notch service!!

TYLER R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shane M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

earl B. 
Évaluation :
3

The truck had a govener on it so could go faster that 60..

peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucinda N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
3

The truck was clean but a light bulb was out when high beams were on. The fan belts squealed. The trailer had previous structural damage which I noticed on the road. The owner/operator was helpful and friendly.

jon N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy R. 
Évaluation :
5

i always get good service at U-HAUL.

GEORGE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracey B. 
Évaluation :
5

Great experience - thank you Phar!

stacey S. 
Évaluation :
5

Absolute legend. Despite not having a size of truck that could go over the icefield parkway avaliable at multiple locations, the whole team did everything they could to ensure we had a decent experience and could move the weekend we had to move. Would definitely recommend. Thanks Jerry!

Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
5

The guys in Golden were excellent and went out of their way to provide good service Dealing with other parts of the U Haul system was a nightmare

DAVID J. 
Évaluation :
5

The gentleman at this location is wonderful! He knows his stuff and got us in and out in no time. Great guy

BERNARD G. 
Évaluation :
5

👍. Best place to rent

JOHNSON A. 
Évaluation :
4

Have a real person to interact with.

Andrew A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leighton W. 
Évaluation :
2

Pick up with no snowtires in Golden make no sence , interior was dirty and exterior as well car was is at 2 minutes from the rental place , 2 wheel drive in Golden make no sence , Snow in this area from October to end of April , windshield washer was empty was full of fuel do etc...On the other hand you guys are the only company with rental in this town , happy that I could rent something even if it was not great .

ken B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

remington H. 
Évaluation :
5

Thad was very helpful and accommodating. I would use this location again.

john P. 
Évaluation :
5

Your doing a wonderful job. Keep up the great work I will for sure tell my friends what great service I got on such a short notice I will for sure be back.

henrietta Q. 
Évaluation :
5

The truck was rented to me by a polite older gentleman who was professional and pleasant to deal with.

david R. 
Évaluation :
1

Fire the people running the stire

Barry G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

The man in charge at this location knows how to run a business

Jonah D. 
Évaluation :
5

Excellent service I recommend this location highly

HORST N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lloyd W. 
Évaluation :
4

Not all jobs require a large hauling capacity and a minimum number of passengers. In our case we were a family of 4 stuck in Golden with a prolonged car repair. A four door short-box truck or even a small SUV/hatchback would have been much preferable to the 3-passeger pick-up I rented. There are no car rentals in Golden and intermittent bus service so the pick-up was our only option. I would recommend that you extend your fleet is this location to include 1 or 2 vehicles that hold more passengers.

YASSIN B. 
Évaluation :
1

Owner used profanity. Never going back to u haul!!

darcy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathan M. 
Évaluation :
3

I was told to drop the truck off at 9 am, but the location wasn't open until 10 am

Sabra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
5

Both location workers we dealt with were polite, courteous and efficient.

bruce C. 
Évaluation :
5

most freindly/likeable people you could meet

don G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
5

Don't rent them a Ford! Lol.

Chad M. 
Évaluation :
4

Perhaps there could be some improvement in equipment (truck/trailer) availability.

DAVE L. 
Évaluation :
5

Very nice pick up. Friendly and helpful staff

GLENN C. 
Évaluation :
5

excellent service!

MITCHELL C. 
Évaluation :
5

Free energy always does a great job to try and accommodate their local clientele. I use them frequently and am always satisfied they do their best.

Seth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick K. 
Évaluation :
5

this location has excellent customer service

frank S. 
Évaluation :
5

excellent service.

NADINE E. 
Évaluation :
5

The truck speedometer is in miles with km in hard to see grey on black at the bottom edge of the gage. This makes it difficult in Canada to go the correct speed. Either have the Kms printed in white or put an equivanlancy chart on the dash. Please!

Renee P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON P. 
Évaluation :
5

Everything was very good. The advent was very friendly

GORDON F. 
Évaluation :
1

They never answer their phone. I called four times over four days with questions about mt rental. No one answered. I left several messages and no one called me back. I had no idea how I was going to return the vehicle as the store was closed when I arrived. It's a good thing it was possible to return it using the online option.

Kerry O. 
Évaluation :
5

Great service at the desk

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie W. 
Évaluation :
1

Shit

Brendan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

loydd A. 
Évaluation :
4

The floor was muddy but not horrible, ( driver and passengers floor) step was a little muddy. The passager seat had a bit of animal hair. I did wipe down the passenger and driver side floor , before I drop it off

NICOLE S. 
Évaluation :
3

The man had no interest in helping and basically just wanted me out of there as he had customers who wanted there propane filled. He talked bad about the company of uhaul and when I asked for help he yelled at me. He called the next day to close the contract and apologized only after I apologized. It was a horrible experience.

michelle P. 
Évaluation :
5

Very thankful for your help

SCOTT C. 
Évaluation :
4

Everything was good except when I dropped off the vehicle. I returned the vehicle before the office opened and tried to drop the keys in the lock box. However, the slot in the lock box was too small for the key fob. I had to return to the location later in the day to drop off the key as there was no place to leave it.

robert A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

teresa K. 
Évaluation :
2

When I picked up the moving van I was told I was responsible for the moving blankets, their condition, cleanliness, etc. But when I went to pull the truck out, the blankets were on the floor in the back & the door was wide open. I was told it's because homeless people come by to sleep in the trucks. I felt bad for them.. but it made it difficult for me to be responsible for the condition.. when I didn't get it in the manner I was to leave it in. Another problem I had was that the truck was not filled with gas. It was estimated at ~1/2 tank (or slightly under). I returned it with at least 100 $more gas in it than how I picked it up. (I was told to return it with same amount.. just under 1/2 but I wasn't about to drive over mtn. passes, keeping my gas tank less than topped up. I felt it should've been filled to the FULL mark, so that I could drop it off doing the same. Because it wasn't, I lost another 100 $there. :(

colin B. 
Évaluation :
5

These folks were wonderful, especially Jerry who went over and above to make something happen in regards to an urgent need. Jerry saved my bacon. I'm thankful there are uhaul locations like Freenergy.

RON B. 
Évaluation :
4

Very nice people to deal with, friendly, and helpful.

walter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAUSTINO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kurt M. 
Évaluation :
5

Find more fuel economic vehicles, especially for longer trips.

SHAUN H. 
Évaluation :
5

The service I received was exceptional! No improvement necessary.

Holly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Great service

CHRIS N. 
Évaluation :
4

Please keep this location, it is the only rental company of any kind between Revelstoke and Banff, and given that there is no longer a greyhound, Uhaul was a lifesaver for when we found ourselves stranded in Golden

kaitlyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roger L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steele T. 
Évaluation :
5

The owners and staff were exceptional and very friendly 5 star experience

GERRY M. 
Évaluation :
5

All was great. I will be back again!

Jennifer F. 
Évaluation :
5

Made my uHaul rental Tuesday September 18th, the confirmation email I received from uHaul said I could pick up my rental at 08:00 September 22nd by using my mobile device. On Friday September 21st (@ 16:53) I received a text message saying my rental would be ready for 10:00. I had based my day with this rental on the 08:00 pick up time and had to scramble to adjust everything once I received the updated pick up time of 10:00, with less than 24 hours notice.

Jared L. 
Évaluation :
1

The vehicle that I rented had garbage and receipts in it from the another customer. I was also charged an extra day rental on my credit card. When I inquired why this happened, I was not given a response! And my credit card was never reimbursed for the extra day rental charges.

jackie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

The older gentlemen who was working, was friendly and knowledgeable. I was very pleased with his professional manner . Even went as far as to hold the van for me so it was there by the time I got to site, I really appreciate that. The truck passenger mirror was not on the van, I was made well aware of this prior to picking up the van. The outside of the vehicle was lightly dirty but not really that bad. And the inside had a very light dust on dashboard steering wheel etc. When I returned the van made sure to washed the outside of van & removed the dirt I ***didn't do*** & gave the dashboard a quick wipe down so it was free of dust. I'm not trying to say I was displeased with cleanliness , or the minor issues with passenger mirror. I am just stating why I said no with clean and maintained.

NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
5

5 star service as always

GERRY M. 
Évaluation :
5

Uhaul rep was awesome

jay D. 
Non les évaluations ont été soumises pour cet établissement.

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