Customer Reviews for Free Up Self Storage
(U-Haul Neighborhood Dealer)

85 évaluations

20 FM 1791   Huntsville, TX 77340

(936) 291-0728

Heures d’ouverture

  • Lundi au vendredi :
    10h am à 1h pm / 2h pm à 5h pm
  • Samedi et dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(936) 291-0728

20 FM 1791
Huntsville, TX 77340

Services dans cet établissement :

Heures d’ouverture

  • Lundi au vendredi :
    10h am à 1h pm / 2h pm à 5h pm
  • Samedi et dimanche :
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

While answering the "Was the equipment clean and well maintained?" question. I would have to say that the maintenance was up to par. But I choose a van that had just arrived late in the day and they had not an opportunity to clean the unit. Other wise two thumbs up.

John A 
Évaluation :
5

Sarrah was amazing Went above and beyond helping me look for what I thought was a lost item. Very helpful Overall I would say it was a smooth move and I would definitely come again.

Christopher W 
Évaluation :
5

She was helpful helpful knowledgeable and very informative

Donna T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric a 
Évaluation :
5

Very pleased with this site

Leona E 
Évaluation :
5

Terkhe cl

Vertice d 
Évaluation :
2

The lady at least seemed understanding/caring of my situation. It didn't help anything, but she was definitely the only person in this whole scenario that seemed to be worth her paycheck.

Samantha c 
Évaluation :
5

Super nice and great facilities!

Jacklyn W 
Évaluation :
5

Drop off location personnel had never heard that you could not unhook the trailer yourself. (See my previous comments regarding the pickup location.)

George S 
Évaluation :
5

I rented a 4x8 enclosed tow behind trailer. It was brand new. Sara my agent was great! The ball interface was very loose on my 2" ball. I had to return the trailer because it was bouncing up and down on the 2" ball. Sara is contacting someone at uhaul to inspect the trailer hitch ball lock!

JAMES K 
Évaluation :
4

No problems had a great experience & all U-Haul personal was easy & wonderful to work with & also returning the truck to Longview Tx was effortless & a smoothie process

La S 
Évaluation :
2

Several things went wrong right from the start. The location decided to close at 1pm on day of rental with a 2 pm reservation and no call to let me know. When I finally able to access keys and open the back up I no furniture pads or furniture dolly's I reserved. Made a call to UHaul's reservation customer service line. They found furniture dolly and pads 25 minutes away from where I had to drop truck off from moving location. Then once I started the truck the check engine light was on. Call roadside assistance to see what I needed to do as I was very uncomfortable driving it with check engine light on. The agent helping me on this situation was not very caring or understanding but kept it's ok to drive. Her response were very scripted and she couldn't answer my questions. So I went ahead took vehicle but extremely nervous driving it.

Michael I 
Évaluation :
5

I give y’all a 5 star I think that says it all great job on having everything ready for us, very professional manager and very polite and very clean facility👍👍👍👍❤️❤️❤️❤️❤️

John T 
Évaluation :
5

Sarah(?) was extremely helpful and reacted rapidly and professionally to a change in the drop off site, materially assisting us in the midst of a busy and confusing day.

Terry K 
Évaluation :
5

Very helpful and professional

Glen G 
Évaluation :
5

Sarah was awesome! She was helpful, responsive, easy to work with, and answered questions easily when I was confused. This is the type of person that has "personal service" for what is otherwise a large company - - the kind of service that makes me want to use UHaul again.

Mark W 
Évaluation :
5

The young lady, I can't remember her name was fantastic. I needed an adapter to hook up the trailer lights and she ran to a local hardware store to buy one and came back and helped me get the lights working. Awesome customer service!

David W 
Évaluation :
5

Sarah was very helpful, knowledgeable and went above and beyond

Jason W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian E 
Évaluation :
5

I think their service was excellent and I would absolutely do business with this location again in the future.

Dennis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W 
Évaluation :
1

Looks good from the outside considering it was raining extremely hard, hailing and the wind blowing very hard m we were in a Severe Thunderstorm WARNING ⚠️.. they were mot open on Saturday , the day I was trying to return my truck; I could not make out the sign on the door from the cab of uhaul because of the hard rain other than "gates close at 10" I had no idea wether to drive through them or not.. it said something about " if you get locked in call ". I did not drive through the gates but I did call they're ph # on my ph… I left a message.. told them what was going on and I was trying to return a truck, didn't know where to put it.. o one called me back .. I called several times and left messages… (if I'd been locked in would of been stuck there till Monday morning because I NEVER received ANY PH CALLS BACK FROM FREE UP STORAGE & UHAUL; they didn't even call me until I called them many more times MONDAY (as early as opening - as late as 11:30 pm and after .. ) I had finally called the place I rented FROM and Evette told me my truck still showed NOT CHECKED IN .. I told her I turned it In Saturday and I no one ever called me up to this point y in time (being Monday mid morning) … I even went as far as to drive back out there Sunday morning at 7am to make sure the Uhaul I parked in the front was still there…. It was .. Finally, sometime after 12 Noon May e even 1:00/1:30 I got a call from Free up Storage and I couldn't u sweat and anything she was saying due to a bad connection other than they got my truck checked in and On time.. I had questions but we got disconnected.. I called back and left several more messages and NO ONE TO THIS DAY has called me back .. it's now Wednesday, May 4th, 2022.. I returned my truck April 30th, Saturday… This FreeUp uhaul & Storage has charged my acct for something and I have no idea what.. I picked up the vehicle with LESS THAN 1/8 tank (Evette said I'd get a little over $26 credit.. o left the uhaul with OVER 1/2 A TANK OF GAS.. why am I getting a charge at drop off.. my truck was swept, blankets folded and inside wipes clean. ???? I am 63 years old and my 84 yr Old mother picked me up at Free Up .. she was so upset at all this she literally nearly had a stoke over this ordeal .. NEVER WILL I RENT FROM THIS PLACE, MUCH LESS REFER A HUMAN SOUL TO THIS PLACE.. They don't answer calls, return calls .. NOTHING…

Sandra B 
Évaluation :
5

Very truck/trailer friendly parking lot - easy to drop off. Just seamless .. thank you ! Will definately rent from this facility again.

Jay M 
Évaluation :
5

We rented the two car dollies. Everything was fine. But to improve the item you need to spray W D 40 on the ratchet strap and the the ramps on side where the release is , so the overall unit will work more smoothly. Thank You Michael Castilla.

Michael C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANETTE P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arielle A 
Évaluation :
5

Wonderful service even when closed. She disconnected the cargo trailer with ease, as I am not capable of doing it myself. Thank you!!!

JACKLYN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john t 
Évaluation :
5

Customer service was great!

LAUREL S 
Évaluation :
5

The ladies took perfect care of me! I will be doing the same thing a few times more before I get all my stuff here! Now I know I can do it with ease.

JACKLYN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S 
Évaluation :
5

Sadly, my reservation was screwed up from the beginning at Huntsville Rental Center. From the place I initially set up the pickup not having the truck...to not having the furniture pads I requested...to having to drive to THREE locations, just to find a truck I had reserved...I was COMPLETELY DISAPPOINTED in this Uhaul experience. I'm not sure I will use them again.

DAVID K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCE C 
Évaluation :
5

The staff was awesome went above and beyond to help me and super helpful !

TIMOTHY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL F 
Évaluation :
5

Nothing y’all have good friendly people work for y’all

NORRIS D 
Évaluation :
5

I live this place I've used other places. But this one by far is the best Sara n the other employee (I forgot her name ) Very help and kind

MARY C 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TIFFANY N 
Évaluation :
5

Sara was extremely helpful and polite professional vert knowledgeable about property and rules my experience here will definitely bring me back this place is very clean n employees are very professional

MARY C 
Évaluation :
5

Daryl went above and beyond to help us after a long, tired, and stressful week. Thank you kindly for all the help!

Richard B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T 
Évaluation :
5

Sarah & team were great, I've rented from several times & will continue to do so!!! Trailer ready to go & paperwork was quick. Kirk

JAMES T 
Évaluation :
5

This is my first time to use the automated service for truck pick up. I needed this truck to take items to Goodwill that had to be off our property by Monday. I was uncertain about the automated service. This location had an employee that stayed after closing time to make sure that I got the truck. She did not have to do that. I was thankful for her help. What a professional touch! And what a good person to have as an affiliate.

Amy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD D 
Évaluation :
5

This is my 3rd time using this service with them and I love how Sara explained to me what I need to know great service and nice ppl

ELEUTERIO S 
Évaluation :
5

Nothing, Sarah was fast, veryhelpul, plus shes hot! Lol

BRENDA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis D 
Évaluation :
3

Friendly, but not knowledgeable about van equipment. Told her all I was using the 10' van truck to move was TWO household refrigerators and a washer and dryer. I asked if she was sure the refrigerators would fit height-wise and she said yes. NO, NEITHER refrigerator would fit inside the truck. They were both two inches too tall. Wasted rental money. Beginning mileage was incorrect and also the fuel gauge amount and it cost me additional money upon return. Did not realize it because I was told to sign paper inside location, before I received van key.

norma H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A 
Évaluation :
4

My overall issue with the rental has to due with being fair and just. I found out after I returned the trailer a day early that I would not be receiving a refund for a day that I did not use. I will keep this in mind for any future rentals and most likely will not use U-Haul again.

ALAN D 
Évaluation :
5

Greeted before we could get inside the door. Naome(sp) was great to work with and answered all of our questions. Great service. Greeat employee for the company . . . you need to keep her.

Frank C 
Évaluation :
5

This location was fine. However, I was to pick up my unit in Willis which was closer to my home. I was called the day before and told I needed to go to a location that was 30 miles from my home. I feel U-haul could have transported the unit to the Willis location instead of me going to them.

Richard M 
Évaluation :
5

Sarah was terrific at helping me & getting me out of the door!!!😊

JAMES T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ronnie p 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRYL E 
Évaluation :
5

Sara went out of her to help us, our light plug would not hook up so she loan us a adapter. Thank you Sara

TONY D 
Évaluation :
5

Great Service!

Jacob S 
Évaluation :
3

Not convenient drop-off because there was no help and sloped terrain makng t difficult to disconnect.

JAMES G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAOFEEK D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY D 
Évaluation :
5

Customer service was awesome. Taught me what I needed and how to attach trailer. Even stayed late so I could run and by hitch parts.

LAURA H 
Évaluation :
3

I have to give this an average rating. I paid for two days but only needed the rental for one. Brought the rental back the next day. Y'all charged me for the two days because I brought it back after 10 am. I wasn't told this by your rep. in the first place. If you would educate your contractors/ employees maybe you would have less disgruntled customers like myself. That's a shady way to do business. Your customer service people are useless over the phone and don't have a sense about them.

Andrew G 
Évaluation :
5

Sira was a breathe of fresh air. She was personable on the phone and extremely helpful when I arrived on site. I would recommend dropping off or picking up from this location.

CECILY R 
Évaluation :
5

Sira was support nice and very helpful, on the phone and in person.

Cecily R 
Évaluation :
5

Sarah is the manager and she was a joy to deal with. I have rented there twice and it will continue to be my place to go to for U-haul rentals.

BRIAN N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE C 
Évaluation :
5

Sarah at the Huntsville, Tx location was incredible! She took care of us and went above and beyond to make sure we had everything we needed. Thank you Sarah!

emily l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN E 
Évaluation :
5

Had a very good experience with u haul trailer. Person at desk was very friendly and helpful. She answered all my questions and helped unhitch the trailer. The area and office are very clean, neat & inviting. I highly recommend this place of business!

Allen J 
Évaluation :
5

Fast and friendly personnel in the office, went out of her way to help me out! Definitely will use this location again!

SHANE G 
Évaluation :
5

Only complaint was u-haul customer service at the 800 number. Girl was rude and not helpful. To charge customers more to change drop off location closer to their home is unacceptable. I will no longer use U-Haul....period!!

alexander c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ferry B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tirso M 
Évaluation :
5

The agent went out of her way to assist me

Joel S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA C 
Non les évaluations ont été soumises pour cet établissement.

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