Customer Reviews for Freight Patrol LLC
(U-Haul Neighborhood Dealer)

247 évaluations

2032 Airport Rd   Watertown, WI 53094

(920) 261-6550

Heures d’ouverture

  • Mon-Fri: 10 am–3 pm
  • Sat-Sun: 9 am–12 pm

Services dans cet établissement :

Pour nous contacter

(920) 261-6550

2032 Airport Rd
Watertown, WI 53094

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–3 pm
  • Sat-Sun: 9 am–12 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Get a bigger location

Ann Ocampo 
Évaluation :
1

On the website it stated that this location was open Sunday from 9-12 and then Monday was 10-3. Since my husband was the only one on there to drive we returned Sunday since he would be at work on Monday. No one was there and it stated on the door that it was closed on Sunday along with that it was a reservation/appointment location only, not what the website stated at all. It was a muddy mess all over the place out there. We did not expect that and thankfully didn't get mud all over our 2023 truck. I would have been highly disappointed if we showed up there to get a trailer as they were in the mud and then would have to get them out, although maybe if you had an appointment it would have been moved into the driveway instead.

Benjamen Hady 
Évaluation :
5

My decision to rent the trailer was at the last minute. I can not express how helpful the gentleman was that helped me or to the fact he was such a wonderful person. I can't thank him enough for helping out when he was already so busy with snow removal. Thank you!!!

Ann Grauvogl 
Évaluation :
2

THE madison u-HAUL WAS GOOD THE WATER TOWN LOCATION WAS SUB STANDARD DIDNT EVEN HAVE A BATHROM.

Don Podschweit JR 
Évaluation :
1

Run down crowded location. The address was different that shown in app and there was no easy way to drop off the trailer

Michael Fritz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Mehling 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joel Wiedmann 
Évaluation :
4

Windshield was cracked.

Thomas Wisniewski 
Évaluation :
3

It was not that easy to just pick up the truck, the app is a pain. The truck was very dirty and the packing blankets were thrown in a ball:( We cleaned the truck and shook and folded the blankets in a nice pile so the next people would be happy with their experience.

Timothy Rehbaum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colton Wiley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walt Coulter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises Cora 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stacey gall 
Évaluation :
3

I reserved online and did the prerental stuff ie downloading copies of my license I had declined the rental insurance but when I got to rental spot the owner redid my info and charged for the insurance I'm not happy about that.

KYLE ESMEIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Flegel 
Évaluation :
3

This location was nice. Person was helpful. The was barely any room to put anymore trailers and stuff parked on the road. I did like that they had almost every trailer option. That will be nice for the future.

Justin Langer 
Évaluation :
3

Site was not inviting

Dale Tietz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bret Schmidt 
Évaluation :
1

If the container is going to be late after you announced the arrival window, Keep the customer accurately informed. It was two days late with changing arrival windows that kept us on standby and guessing when we could unload. Too many phone calls initiated by the customer being told to call the contractor. The contractor said it would be delivered and then turned off his phone. It wasn't delivered that day. Another day wasted sitting around waiting to see if "this was the day."

Évaluation :
1

There was no one on site and U-Haul ap was not working. I had no idea what trailer to take or if I had to do anything else.

Steven Wierenga 
Évaluation :
3

No one around. Even during regular business hours.

eric dvorachek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann Newton 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott Shackley 
Évaluation :
1

The local people in WI did not register the ubox return when I dropped it off .. I got billed another 89 dollars when I found out (from the auto bill I did not ask for) ... they finally registered it and I did not get credited my 89. I am calling them (again) and if you don't credit me I'm going to dispute the charge with the credit card. There was a hole in the side of the ubox when it arrived (looked like a fork lift). I had my own insurance but that sucked. Your finding a trailer was ridiculous and I finally had to go half way across phoenix to actually get the trailer I reserved after multiple mess-ups by your various call centers.

JOHN MULLEN 
Évaluation :
1

Be honest don't over charge people 20 a day means 20 a day not 270 for 6 days

Mark Moretti 
Évaluation :
5

When someone's going to a different state, moving, make sure upon pick up the customer knows exact drop off location. Otherwise both pick up and drop off locations people were very pleasant. Thank you very much

Brenda Gollnick 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david lehman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin kelley 
Évaluation :
1

Pick up and drop off locations closer in Johnson creek. This location was filled with mud, and uneve. Ground. When I went back to pick up my car, it was blocked in with uhaul vehicles.

Cynthia Harms 
Évaluation :
1

I waited 40 min for someone to show up to get the truck, the truck ran fine but wasnt cleaned at all

jared jonas 
Évaluation :
2

Make sure that nothing is broken and the truck is actually clean. Not try and hide the broken things for the next person to experience.

Shaun Freepartner 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert Heard 
Évaluation :
2

Clean vehicles out.

Crystal Hazard 
Évaluation :
1

Location was a pigsty syringe on the ground right by the drop boxes key wasn't in the Dropbox waited two hours to get into the truck was overcharged had horrible experience with customer service

Jason Johnson 
Évaluation :
3

The three times I have dropped off equipment thre, no one has been around.

terry vasold 
Évaluation :
2

This place is not very convenient. The person who helped me was very nice and professional.

Brian Coughlin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT KUGEL 
Évaluation :
3

There was less than a 1/4 tank of gas, which isn't a big deal because you have to stop to put gas in at some point, but it is usually full or close to. Thesefore, when you are driving a far distance and didn't plan on it right away its a little frustrating. Also, pick up wasn't as smooth ad other times I have rented and so overall I would just rate it the experience as okay.

Adam Crabtree 
Évaluation :
5

Bob was amazing! He helped me get the car hauler off the truck. He was able to give me great advise for people to help unload my truck. He asked how my drive was and if there was anything he could help with! AMAZING SERVICE!!!

tracey jacques 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Gigante 
Évaluation :
1

We had a hard time getting the keys from the people working as the couldn't hear us knocking over their music. The truck was nearly out of gas when we picked it up. We did not get the dolly we paid for (utilities when we asked for appliance). The ramp did not work well. The clvehicle could not go over 45 miles per hour easily and wouldn't go above 55 at all. I will look for a different rental location in the future.

Steffen Siebenlist 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Polkinghorn 
Évaluation :
2

This location is close to me and convenient. The place is rough, but they had good customer service.

Aari Roberts 
Évaluation :
2

No. It looked like a repair shop and we didn't even want to pick up from there. The original request was Ft. Atkinson. Once we picked up 26' truck, the truck shook and felt like it was going to fall apart.

Stan Pacheco 
Évaluation :
1

We were screwed over by this owner. We first ordered a one way that included 50 miles. He convinced us to change to a round-trip, which was closer to 100 miles. He wanted his truck back in his lot. Didn't care what was best for the customer. We used this second option, and paid for the 90+ miles we used. We also were charged for 40+ additional miles based on the first order he said would be canceled. No one from his business or UHaul has been willing to help or even communicate with us. We are doing our best to discourage anyone from using this franchise. There are other options in our community.

Brian Maurice 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc Low 
Évaluation :
1

I would have the owner of this UHaul location not park semis in their parking area blocking the driveway. I could not park in their parking lot and had to park the UHaul on the road! It was not very well lighting up the area at night. There was another person that reserved a UHaul and couldn't get their UHaul because the semis parked their truck in. They were really frustrated! It was like a used car lot with vehicles parked all over the property. I also had to call the main UHaul phone number to let UHaul know that I couldn't park in their parking lot. I had to wait over 20 minutes on hold after a long day moving my daughter and son-in-law into their new house! I couldn't take clear pictures to check in the UHaul truck because there were no lights in the front of the rental place because I had to park in the road! Dropping the UHaul off at this location was a very frustrating experience!

Tim Bauer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Cantrell 
Évaluation :
4

Nice truck, well maintained. Easy loading and unloading.

Shawn Sweezey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Gustafson 
Évaluation :
1

I put stuff in my pod but was not done loading it. I made sure I was going to be able to get into my pod because I had it for a week before it was going to ship. I come on Labor day and can't assess my pod as it was wrapped and made ready to ship. It was parked so I could not open to get in it , the doors were blocked. So I had to reschedule my shipping. Than I was one day over for my rent so you wanted to charge mw for another month for something that was not my fault and I had to call to get this fixed and still don't know if it is.

AARON PUNKE 
Évaluation :
3

Clean up the location a bit.

James Lawson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raphael Hill 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHASTINA SCHROCK 
Évaluation :
2

Drop off process requires online form in a rural location with very LITTLE reception.

Jodi Richter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Wehking 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb Wagner 
Évaluation :
5

Unsure. We had a great last minute experience getting the truck to move our friend.

Bradley Lauersdorf 
Évaluation :
1

I read the other reviews about people not being there, so I called before I arrived to make sure that my rental was there. I was told that 2 people are gone, but my rental is ready for pickup and that someone will be there to help me. However, I arrived to an unlocked door with the lights off and no one in the shop or office. What a joke.

Levi Smith 
Évaluation :
2

Didn’t have the size truck we requested, everyone there seemed really stressed and disorganized, but were apologetic at least…we still got a truck and we’re able to get everything done.

Leonard Kist 
Évaluation :
5

Great Vendor - professional and communicative.

Jerry Adams 
Évaluation :
1

No WIFI. Poor cell reception area. App was not easy to use and attendant had to call a representative to complete the transaction over the phone

Larry Webb 
Évaluation :
5

I was charged for blankets, I never recived blankets.

joshua klug 
Évaluation :
4

No where did we see in contract refilling car with gas nor were we told. The people at this location were very accommodating as we originally were picking up in Lake Mills and were told by uhaul it was registered incorrectly. When we called uhaul we were cut off and when we called back it said it was a45 minute wait time. My daughter eventually contacted some one in Lake Mills with a post on Facebook but we were already on our way to Watertown to get truck. Overall a very stressful experience

Dennis Horrigan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Lehman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Kolinski 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ann Ocampo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN SPENCER 
Évaluation :
3

Making sure that there is an actually truck at the location before paying for my order.

Ethan Eisenmann 
Évaluation :
4

Location difficult to find. Other than that it was a great experience.

Kathleen Parent 
Évaluation :
4

UHaul wanted us to go to a different location farther away, but this location was able to take care of it for us. I'm not sure why I wasn't able to choose this location myself--we were automatically assigned to the location that was further away.

Rachel Italiano 
Évaluation :
3

Had to park the truck on the side of the road. Very poor internet connection not just by us, but another customer. Made checkout long and tedious.

Mark Mosher 
Évaluation :
3

I dropped the truck off after hours and called the number on the contract the gentleman was friendly and thanked me for choosing U-Haul

John Wright 
Évaluation :
5

Went out of there way to help us with it.

Laura Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Pupanek 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan Othmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tresa Ewerdt 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Ewing 
Évaluation :
4

Staff was very helpful. My pickup time was 10am but there wasn't an attendant onsite until 10:0am…

JOSEPH WENDLAND 
Évaluation :
2

Trailer was broken. Please fix it. It was leaning and rubbing on the right wheel.

amy buchholtz 
Évaluation :
3

What kind of company let's people reserve more equipment than they have available? What kind of insanity must you possess to let someone believe they have a truck ready for them but have no intention of having one ready? I had to drive an extra 3+ hours.

Derek Schneider 
Évaluation :
1

This location was filthy and felt like a place out of a horror movie. I would never want to drop off a truck there after dark and never alone.

William Moker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandy Fritsche-Norman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Holly Triplett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEANNA PRITCHARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla Achtziger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Monshower 
Évaluation :
2

Lot is a mess. Truck that I reserved was not there. Had to take larger truck, resulted in a lot more fuel consumption. Would not rent from here again.

Brian Schoffstall 
Évaluation :
3

Customer service at this location was timely and helpful. I appreciated it and the whole day went smoothly.

Kyle Bitter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Lauersdorf 
Évaluation :
1

Equipment was inaccessible. Still have not received my money back.

Jessica Digby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy GOODMAN 
Évaluation :
3

No one will argue, the place is a dump, don't get me wrong. Not exactly sure if it's literally a junkyard or what. I was in a jam and needed a truck fast. Based off the low reviews, I threw the dice and tried this place I had purposely been avoiding over the years hoping they would have a truck available on the fly. The man who helped us was knowledgeable, extremely helpful, and friendly. The truck we rented appeared newer and was in awesome condition, clean, and drove like a dream. Hours there are limited so I had to self-checkout when dropping off the truck. Was a bit difficult getting a network data signal using the app at this location to self-checkout/drop off and took me nearly 30 min to complete after several failed attempts. I'm a pretty big dude and I'm just glad I got out of there before dark. Definitely not your typical U-Haul location, but did the job in a jam. I would definitely use again if I had no other options.

Chad Wollenberg 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Perego Iv 
Évaluation :
1

I cannot believe you allow such a location to represent you. The property is basically a junk yard. There is no place to park your personal vehicle except on the side of the road. There was no one there to get me checked in so I had to call U-Haul to get help. Even if I could have self picked up there was a large limo blocking in the van I had reserved. I will never use this location again. I am contemplating using other rental companies the next time I need to rent.

Jeff Schoonover 
Évaluation :
4

Have a full tank of gas. Three quarters full and I put extra in the tank because I was hoping I don't get charged.

steven daane 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Stark 
Évaluation :
1

Absolutely horrible, check in wasn't on time or accurate. When I brought it back online check in didn't work so I got charged for that. And they added 60 dollars for 1/8 of gas being down. Absolute rip off.

James Stevens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALTON GOLDSMITH 
Non les évaluations ont été soumises pour cet établissement.

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