There was a major mixup that could have had the owner and I going at each other's throats. But he was level-headed and worked it out at a significant inconvenience to himself and a couple customers. He's a good guy. That said, I suggest calling on a weekday to confirm a reservation that falls on a weekend.
Barry Otterholt
Customer Reviews for Friendly Auto Centers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service
Mike PicardHave the appliance dolly and moving blankets that are needed and trucks that run properly.
Eric BiedenbachQuick and easy apps, it was convenient and no hassle. Merci
OANH DuongVery professional
Chuck KahnGreat service. Keep up the good work!
Joseph MaceyovskiLift tail gates.
Jean DoigFriendly atmosphere
Gary DobmeierI returned the truck early and was provided no paperwork to verify the return, mileage or required gas. I was told I would get something by text or email the next day (11/30/23). Didn't get it, but got a call from Amber (manager at another location who had set up the truck rental and told me to pick it up at Friendly) wanting to know when I was going to return the truck. I informed her I had returned it to Friendly on 11/29/23 at about 2:30pm. I then stopped by Friendly and was given what I was told was my final receipt reflecting the total cost and told I was paid in full. About 30 minutes later, I saw my credit card had been charged an additional $102,98 by Friendly Auto -- for what I don't know. I called Friendly and told them I needed to speak to their U-Haul manager about the additional charge. They said he would call me back. I then went back to Friendly and talked to their U-Haul manager. He said he had made a mistake and had reversed the $102,98 charge my credit card. They seem very nice at Friendly, but it appears their U-Haul manager does not always know what he he is doing.
Steve PayneVery efficient and professional.
Michael Baileyextremely fast service hookup and disconnect upon return. service was Great!
John JacobsFriendly and helpful.
Curtis MacArdyNo drop off receipt, I took off the trailer put it in a slot . Was told we would get a receipt for drop off and have as of yet no receipt!
stanley stevensThe individual who helped me was professional, knowledgeable, and friendly. Check out and check in were quick.
Richard RoseThe app was extremely slow to pick up the location. No aaaociates there to assist. Had to call and wait in a phone queue for about 20 minutes.
Leo PusateriFast and competent.
James HoodClean equipment, well maintained, easy process
JOSE FELIXShould list all the steps for dropping off before start the process (when dropping off during hours not open)
Jeffrey WestbrookWalked in and returned keys to the truck and lady at front desk said alright have a great day , then 3 -4 days later I get a call regarding I never returned the truck and they are trying to charge me for having the truck rented for 5 days . Ridiculous in my opinion .
Austin JohnsonFriendly Auto Centers is great. Owner is very friendly and helpful.
Stephen Abateexcellent!
steve rozanskyActually inspect the unit as I was given a trailer with a bad tire as soon as I drove away started swaying all over the place and bouncing and jerking my suv all over the place.
Jose Luis Ortizbon
john stumpfLocated in auto service mall. Limited space to maneuver. Staff was friendly and told us to drop the trailer where it was. They would put it into a parking spot.
Mark ShyAfter charge later on. It over drafted my bank cause of it. The truck only had a quarter of a tank in it all together. When I first walked in and told them I had a reservation I got a dirty look. Girl was nice but wasn't nassessery to give me a look.
kirstin slauterGreat team. Easy to find. Their team disconnected the trailer for me.
Robert HornEric was excellent to work with.
Alfred RoccaEverything is good. Equipment is in great condition and the staff is knowledgeable and take care of the customer. What more can you ask or expect. I am a very happy customer.
gary lemacksWith the original reservation I declined insurance. When u haul changed my pick up location they charged me insurance.
Curtis GottliebThe pickup went well. The attendant asked if additional days may be needed. I said more days may be needed if it might take more days for the trip to ND, Very pleased
nyle burchillOpen on Saturdays would help
William Pollardevery thing was great very friendly
Kathy MillirenHonestly this is as good as it gets! Could not have asked for a better experience. Friendly, knowledgeable, and fast!
THOMAS CARRFriendly and efficient. Will use again.
Jocelyn ChandlerIt was a very smooth process and the staff was outstanding. It was a great price and hassle free. I will use this location every time.
rodney rameriezFriendly automotive is the best!
Rick MAUZYGreat experience and loved the discount for returning the truck to pickup location.
NORBERT SCHNEIDERI give Friendly Auto Centers 5 stars, friendly, just like their name, knowledgeable, and very helpful. I had trouble checking in with the app. but they did it with on site check in. I also had trouble with the app. dropping it off, but had no problems when I called them to explain. I would definitely recommend them for all your uhaul needs.
DAVE RUSSELLGood service
Santiago DelgadoCan't think of a thing. Very customer oriented and friendly.
DEAN MEIERKeep trucks in working order, gas cap signal was on the whole time even though I opened it and closed it several times. Also I had an electrical signal come on a couple of times
Pamela Janine EstesAbsolutely nothing these guys were exceptional from start to finish two thumbs up 👍🏻 👍🏻
tony wheelerFriendly's Auto U-Haul is very professional and easy to work with. They walk you through the whole process. Highly recommend them.
Randy JacksonBottom drivers light occasionally worked.
Barbara BednarzEric handle every thing for us and we are so pleased with his service. He as made a new customer for all the services they provide. Thanks Eric. the Lees
christine leeEric was excellent to make the U-haul experience easy & professional!
Gary DobmeierVery helpful
Todd CampbellNothing. Service was great.
Russell Bracewell