I rented a truck from one location and they accidentally booked the truck from a location 5 miles away. The lady that was at the location I picked up the truck from was a cunt. Very rude and I will never rent from them again.
ROBERT M
Customer Reviews for Friendly Automotive & Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It was a replacement truck. The peson handed me the key and went back to the work he was working on.
Lance CI had a positive experience keep it up .
JOSE LVery Friendly, helpful. Easy to rent on a last minute need.
Joscelene MThey do a great job!
CASSANDRA FAt pick-up, the information I was given about the amount of gas the vehicle needed when returned was inconsistent with what I was told when I dropped the vehicle off. I picked the truck up with 1/8 tank of gas, and was told by employees to return the vehicle with that much gas.
Emma HExcellent service à la clientèle. One of my best experiences with uhaul
John AMy Reservation stated my Truck was at at the main U-Haul location in town so that's where I went to pick it up. My Ride had other errands to run so I was dropped off. My Truck was actually at a "satellite" rental location, requiring me to hire an Uber at my expense to get there. Not happy about that...
James CCassie was awesome! 2weeks in a row. She even took me to the rental car location.
Scott SPersonal bilingüe
Cristian RThe car trailer was outdated and had come in only a few minutes before my reservation time. The trailer had a leaky master cylinder so the brake was partially engaged the whole time I was towing. I wondered why my mpgs were terrible compared to towing my 43ft 12,000lb 5th wheel. This car trailer cost me ~$100 more in diesel than it should have. The location I picked the trailer up from and returned was full of very professional and friendly people. I give them 5/5 stars. The trailer that was reserved for me by the u-haul system I give 1/5 stars. The trailer had some other issues as well that were documented at the drop off location.
Brennan BDropped off after hours
Kimberly VEmployee service went beyond what one would expect. Merci.
Jeffery LGood people
Robert TGood people
Robert TBeyond Poor customer service. Offered a free 4'x6' trailer to tow behind and when went to pick up they cancelled it. Front desk gal seamed very annoyed she had to help us. She acted as though we were intrusive and very bothered by us.
Jim MImmediate service and very polite, can't ask for more!!
Paul MHelped us out under very short notice. Got our staff on the road by the next morning. People great to work with.
Red CMy overall experience with this location was good. My only concern was that when I picked up the trailer the individuals who connected to my vehicle did not tighten the trailer hitch to my vehicle. The chains, and lights were hooked up, but the ball was loose. I left the location and towed the trailer home(6 miles) and before leaving my home double checked and found the trailer to only be sitting on the ball hitch. This was unsettling. I have towed trailers before and know to check did I miss a potentially dangerous circumstance. Please be sure to train associates better so that this situation doesn't happen again.
Karlo SVery easy and convenient..
THEODORE HWe had thee BEST experience with the staff AND truck at Friendly Automotive on South 1st. The truck was actually comfortable (which shocked me) and did fantastic I'm the snow and slush. Windshield wipers even worked better than my personal truck. All of the accessories were also attached inside the truck in case we needed them like a dolly and blankets. That wasn't the case in years past. Great job!
MELISSA BOn line reservation is a joke. It let's you believe that you have reserved the truck/trailer at the location you chose. But in reality they do not have it there. But they will call you hours later and tell you the closest truck/trailer is 70 miles away.
BRUCE SExcellent service à la clientèle
Rick BDropped off over the weeekend and believe I got charged for extra days as staff was not there. I tried to leave a voicemail at time of drop off, but voicemail box was full.
Gabrielle BExcellent staff
James FThis location needs uhaul supplies in it. Box knife cutter exc
JASON WNice friendly very understanding
SAMUEL FOvercharged and location data didn't work on phone
Jon MCustomer service was professional, efficient, and positive!
DOUG FJust keep doing the same for others as you did for me excellent service thank you
Michael MEverything went well on this rental; quick and easy for my purpose!!
DICK TThis is the worst experience I have had with UHaul. I did not want to rent from this location again, as I had a less than great experience the first time, and this was even WORSE if you can imagine. I will not rent from that location in my city again.
Doug DVictor Landa's service was excellent! He was friendly, thorough and helpful! Thank you for making this rental experience seamless!
Kevin SWish the mobile app gave a confirmation when you returned the truck/equipment
Marcelline BGreat customer service!!!
Patricia DIt was convenient to be able to pick up the truck on my time. Merci.
Jennifer PThe site help was good. The bad part was the local over-booking of assets and having to travel to pickup the vehicle.
James CN.D.
Jennings RVery friendly service
LORIE BYou guys are amazing
adefemi aThis facility was ok. The covid19 procedure in place for the customers did not afford conversation about check out and equipment like normal. There were only check in on app and text/ email communications about the truck. I was unable to see the attached copy of the agreement due to my phone.
Michelle HI return the truck I asked the attendant to inspect the truck make sure its good clean conditions and asked fo r final invoice he said they will email me later , I received the invoice and saw $10 clean up I believe its just not right we did not inspect the truck together and he charged me extra $10
Sandor IRep gave me location of drop off which was already closed even though I got there on time. Then I was given after hours drop off instructions. The app did not work at all. I was also not told there was a fee for after hours drop off. Horrible experience over all.
ian cGood service. Quick pickup and return
LARRY MThe truck was filthy on the outside. It ran well and was clean in the cab but had not been washed and was very dirty.
MARK CNice staff! Very friendly! Thank you!
TANIA Deasy peasy lemon squeezy. Fast, convenient, friendly.
Mary BThe agent who helped me was courteous and friendly, and helped ensure the rental process was quick and painless!
Joseph KMore parking for customers, UHaul also needs to update its computer network, penny wise ,dollar foolish,old saying. Your system over charged me and this time I was charged the right amount ,but today I see UHaul withdrew more money from my account. No warning receit,email nothing!
Bill SI was over charged for pads and dolly.
Bill SWhen we were rerouted to this location, after the prior staff gave us a location that stopped accepting uhaul trucks for over a year, this location was friendly, and helpful. The staff helped us with directions and assisted in return of a truck in what was otherwise a horrible uhaul experience.
Amanda CL'équipement était-il propre et bien entretenu? No Pickup cab inside could have been cleaner.
REGINALD GThe staff was extremely helpful. They got us rolling with a minimum of effort, and got us everything we needed for the job.
Patrick DThe app was horrible. We ordered a dolly and furniture equipment that was not present. We had a hard time checking the truck back in as well and needed to call u-haul customer service.
Hailey BI booked a truck at the location near my home and near where I was moving the items. When I went in to pick up truck I was told it was at their downtown location. I then had to go there to pick up and had to pay 0,89 per mile for and extra 15 or so miles. Not a big thing but not very customer friendly,either.
JIM PUhaul was very helpful. It was the managers at the pick up facility that didn't know anything and they were so rude when they had to refund a portion of my money. Waited for a call back for hours. When I did get through, Damion was extremely rude and said he didn't have time to talk to me because he was busy with other customers. Would not recommend to anyone.
felicia gI was not told ahead of time that my debit card would be double charged. Unfortunately I did not have enough money in my account. The process needs to change when a debit is made. Then Uhaul would not release the hold the same day.
kenny sMan was very slow moving and didn’t seem to know what he was doing.
delbert fTrailer door was blown open, dirty inside. Guy did sweep it out for me.
randy sWell after they hooked my trailer up. I'm driving 60mph ..... the trailer came off the ball and slammed into my truck. Then the drop off address did not exist. Horrible to say the least.
JOHN Djust keep on keeping on
BOB HDidn't have the size I ordered resulting in a smaller truck.. extra loads. Quoted $119. Charged $240. I did fill the tank back up to 3/8, as I filled it another person watching the gauge. They charged for cleaning & nothing was in there because glass broke & we swept it all out. Tried calling U-Haul, waiting for reply still via email. I shouldn't pay extra if you don't have the truck I ordered. It was sitting there with a bad transmission, it's an auto repair place. I need another one this weekend but will look elsewhere & not use U-Haul. Charge was not authorized by me,
Judy CI dropped off the truck, and the location is very busy. The guy took the keys didn't look at the truck, he said they would email me a recite, which did happen but I thought I would get a little break because it had 1/4 tank more gas then I picked it up with. Customer service wasn't very good
Lissa GFast, courteous service. Thanks!
brian c