The experience was amazing! Miki was so helpful and pleasant!!! 5 stars for Miki ðŸŒŸðŸŒŸðŸŒŸðŸŒŸðŸŒŸERIN H.
Customer Reviews for Friendly Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.brooks R.
Nothing they were professional and great to work withROBERT S.
Le client n'a pas laissé de commentaire.Donald A.
Le client n'a pas laissé de commentaire.RICHARD P.
The employee seemed beyond distraught, discombobulated and overly irritable. The equipment was rusted, some of the lights were burned out, tires were on the way out; this was the oldest unit I've ever seen.KURT N.
Trailer was covered with mud. There was three inches of hardened mud on the fenders. So I cleaned it at the car wash. That cost me eight dollars. Does the u-haul yard have a cleaning capability. If it doesn't? It needs one. A hotsy?PAUL J.
Miki went above and beyond to help us with our storage needs and to help us with the truck and trailer return.Erin A.
Le client n'a pas laissé de commentaire.STACY S.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.gary H.
The most reliable U-Haul place I have ever experienced! The best!Vihren G.
Le client n'a pas laissé de commentaire.Thomas O.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.Bret T.
When we arrived at the location, our truck was not there and no one had called us to let us know. I called your customer service line and was on hold for 20 minutes. You need better communication and be able to keep track of your products. Got lucky that the person showed up with our truck just before we left.LUKE B.
Miki is awesome- such a hard worker and has been with the Uhaul company for a very long time! Communication skills are are excellent and kept me very informed in all details before renting my truck.DANA O.
Le client n'a pas laissé de commentaire.PHILIP P.
Le client n'a pas laissé de commentaire.DONALD H.
The truck was very old.Peter C.
Le client n'a pas laissé de commentaire.KELSEY J.
Great team...super nice, was easy pick up and drop.BONNIE S.
Le client n'a pas laissé de commentaire.RICHARD G.
Miki and Alex were extremely professional and efficient . They made the experience wonderful.KRISTIN M.
I returned the vehicle with between 1/2 and 5/8ths a tank of gas and was still charged 18 $for 5 gallons when the gas tank was returned with the amount required. The bank of the trunk had dirt in it from the prior user and I ended up sweeping it out before moving my items into the truck.josh L.
Le client n'a pas laissé de commentaire.Robin M.
Le client n'a pas laissé de commentaire.PAUL C.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Lynn J.
Le client n'a pas laissé de commentaire.David E.
treat everyone as you treated me... wonderful lady took care of us! will use again!!WILLIAM B.
Le client n'a pas laissé de commentaire.James W.
Miki was not only incredibly kind and friendly, but she also was very helpful in helping choose the right truck for our job. I would highly recommend this location to everyone.ROBERT W.
Le client n'a pas laissé de commentaire.Zachary K.
Miki was an awesome representative for U haul. She was talkative, pleasant, interested in me as a customer. And fun to talk to.Douglas W.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.John B.
Truck front suspension was loose and needs parts replacednoel H.
Staff were very helpful and friendly.Jeremy S.
Le client n'a pas laissé de commentaire.RICHARD V.
Le client n'a pas laissé de commentaire.John V.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Jeremy C.
Drop off location did not existglen M.
Le client n'a pas laissé de commentaire.JOHN C.
Nicest U-Haul I've ever been in!Dennis M.
The truck was not the size I had requested (I had even called the day before to confirm the size) and was filthy on the outside as well as having a lot of dirt on the inside.Caroline W.
All just fineSuzan C.
Great Service dropping off!Daniel H.
Le client n'a pas laissé de commentaire.Heather K.
Le client n'a pas laissé de commentaire.RYAN P.
Le client n'a pas laissé de commentaire.GREGORY H.
Jordan did a great job. Also provided me the opportunity to upgrade to a larger truck. Checked in on line and was seamlessRichard B.
Le client n'a pas laissé de commentaire.Fred R.
Brakes were inoperable on car trailer. Not safe!!!! Still have not heard back regarding my claim.BRADLEY B.
Le client n'a pas laissé de commentaire.Mark M.
I think everything is excellent! The employees where Nice and hade a good vibe. Will definitely recommend!!Jennifer V.
Le client n'a pas laissé de commentaire.JAMES M.
The location is new and spacious. It was Sunday and several trailers came in during a 60 minute period but the young man handled the flow.-Robert M L.
The gentleman whom I completed my rental agreement with in Gypsum was very helpful, patient and an all around nice dude.shay H.
After an extremely long drive and big move, we were pleased to be greeted by Alex. This guy really made our stressful day an easy one. His personality and attitude were fantastic. Thank you Alex, we appreciate you! We know if we ever need a storage spot or a friend asks, this will be the FIRST and only place we recommend.kari S.
Le client n'a pas laissé de commentaire.Debbie H.
Le client n'a pas laissé de commentaire.WAYNE N.
Excellent service by both people I dealt with- Jordan and Alex. Could not have gone more smoothly. I definitely will recommend this location!James T.
Le client n'a pas laissé de commentaire.Lisa H.
Le client n'a pas laissé de commentaire.Suzan S.
Le client n'a pas laissé de commentaire.Dottie M.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.ben H.
We needed to keep adding more days to our reservation since our move was more involved than we guessed. Each time I called, we were accommodated easily. Merci!Karen P.
Nothing. Great job!Robert N.
Alex and Jordan are fantastic. Everything went great with no unexpected issues. I'll use this location going forward.David W.
Le client n'a pas laissé de commentaire.DOUG M.
Le client n'a pas laissé de commentaire.Andrew C.
nice agentTHOMAS N.
The guy was very friendly and provided very quick and efficient service I would definitely recommend this location and will use it again if I ever need another rentalChristopher M.
Le client n'a pas laissé de commentaire.Myrna S.
Alex provided great customer service, yet again!!! He makes everything run smoothly, on top of what is already a stressful situation. SO happy he has the help of Jordan now, as well!!!!Brandy G.
The vehicle I requested was readily available!Jennifer M.
Le client n'a pas laissé de commentaire.Tyler L.
Le client n'a pas laissé de commentaire.Felipe B.
needs a little training on how to include the employee discount on the contract. other wise great peopleBRAD O.
Two great guys working at the desk!Erik P.
They made a very difficult move much easier and I am grateful!BRIANNA L.
All good Alex was awesomepaul J.
Both locations were great. My complaint is that I was originally supposed to drop the trailer off in Gypsum but then got changed to drop the trailer off in New Castle which is 120 round trip miles from my location. Customer service was not helpful whatsoever in trying to find a closer location to drop off.Chris G.
24/7 pick up was awful. Spent well over an hour trying to get it to work. Followed by waiting on hold for 18 min with 1800gouhaul to have them disconnect. Then 20 minutes on the phone with a representative who could do nothing to help. The employee at self storage was rude and no help as well.Brandon S.
Awesome. Thanks guys! Went out of their way to help me find my wallet. Thanks so much.Braden A.
The attendant on duty when I returned the vehicle was on a personal call with his credit card company and was distracted with that.steve K.
Alex was very friendly and professional. Truck was in great shape. Everything added up to an excellent experience.Frank V.
The manager Alex was great to work with and the equipment was exactly what we were looking for. The only issue was the extremely long wait on the phone to speak with someone. I had to make a change and couldn't online. However once I did reach a live person they handled my change quickly and professionally. I would allow customers to change the drop off destination online.Mark E.
Le client n'a pas laissé de commentaire.Seth C.
Great service, Great locationAlex L.
Alex does a great job! He goes above and beyond to help.Robert A.
Manager was great. Easy, no hassles.Kelly M.
Le client n'a pas laissé de commentaire.Kenneth C.
Alex was very professional and helpful - a great U-Haul agent!ian C.
Very friendly staff! I felt as though they cared about my experience.Justin P.
Le client n'a pas laissé de commentaire.Richard S.
Really appreciated Alex and the great service he provided. Had the trailer all ready for me at pick up and quickly got me out the door.Jeff B.