Évaluations des clients Friendship Exxon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Friendship Exxon

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Jeffrey S.
Évaluation :

Scammed! He charged me a fee ($60) for not having "enough gas"... I only drove 11 miles all together and did indeed put more gas in it. He is a liar! I was not even able to move the side mirror! I literally had to stick my head out to window to see what the traffic was around me! I will never use he rentals ever again and will let all my friends know about my poor experience. I have used U-Haul before and loved the experience and I am also using U-Haul again the weekend after Thanksgiving. I hold no ill feelings to the U-Haul company, just a horrible experience at that specific gas station. He is using your company for his own personal gain, maybe? His word against mine. I know nothing will ever be able to be proved but I am just telling you my experience at his gas station. Please make sure that he no longer has access to my debit card.

Dale V.
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Le client n'a pas laissé de commentaire.

Clark S.
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Le client n'a pas laissé de commentaire.

jobeth B.
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Le client n'a pas laissé de commentaire.

william D.
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Make sure there is a jack to hold up the tongue connection. And your company owes me forty dollars. Didn't receive my whole deposit back.

Erin B.
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Le client n'a pas laissé de commentaire.

Barbara D.
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Le client n'a pas laissé de commentaire.

Kenneth P.
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Le client n'a pas laissé de commentaire.

DAVID K.
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Le client n'a pas laissé de commentaire.

JOSEPH H.
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When dropping off the trailer on Tuesday night the clerk said she was unfamiliar with the process and to park the trailer and take a picture. Fortunately the trailer was checked in the next morning but it was a little disconcerting to leave the trailer with no paperwork.

DELMAR S.
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The vehicle was dirty inside and out, The back of the truck smelled horribly of cat urine. It smoked very badly. The owner of the business is difficult to deal with. We rent uhuals several times throughout the year and always purchase the safe trip $5 insurance. This guy doesn't offer that. His minimum on insurance is $28. He also stated that there was 3/4 a tank of gas and it would need to be returned that way. However, when we got into the truck there was only 1/4 tank of gas. We don't expect perfection when renting a used moving truck but we have always had good experiences at the other establishments. This was our second time renting from Friendship Exxon and it will also be our last.

SUSAN H.
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Le client n'a pas laissé de commentaire.

Timothy M.
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Le client n'a pas laissé de commentaire.

Tom C.
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Le client n'a pas laissé de commentaire.

Roger M.
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Le client n'a pas laissé de commentaire.

William F.
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Le client n'a pas laissé de commentaire.

DERRICK P.
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Cleanest newest truck I have rented from U-Haul!

Eric E.
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Le client n'a pas laissé de commentaire.

Mary H.
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Fast, easy and efficient service. The gentleman even assisted me when backing out into the busy street by holding traffic so I could get out. I also rented the appliance dolly and a regular dolly both of which were already in the truck and ready to go. A very smooth and easy process. I would definitely recommend using this location to anyone in need of a truck rental. Thank you!

Albert C.
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Le client n'a pas laissé de commentaire.

Steve Y.
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Very good experience. Easy return, no hassle

TIWANA H.
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Le client n'a pas laissé de commentaire.

Gregory G.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Le client n'a pas laissé de commentaire.

Edward O.
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Le client n'a pas laissé de commentaire.

Preston H.
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Le client n'a pas laissé de commentaire.

tim M.
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I waited for approximately 45 minutes while the one and only employee checked out 20 plus customers at the convenient store. He also had trouble entering the destination city on his computer. Both Stevensville and Grasonville Md did not appear to be real cities. The entire process took close to an hour. I literally wanted to scream.

CHARLES S.
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Le client n'a pas laissé de commentaire.

Megan S.
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Le client n'a pas laissé de commentaire.

joseph T.
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Le client n'a pas laissé de commentaire.

Raymond C.
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Le client n'a pas laissé de commentaire.

Lydia B.
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I have utilized this location several times for one day rentals as we frequently rent enclosed trailers for renovation supplies if it's raining. This is the first time I have had an issue with the invoice saying that we dropped off the trailer at 5:00pm instead of 4:34pm (resulting in a late fee). I hope that this issue will be resolved.

Joel V.
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Le client n'a pas laissé de commentaire.

Donald O.
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Le client n'a pas laissé de commentaire.

Jamie N.
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They didnt explain anything to us about the auto transport Luckily the Tow guy who got us unstuck in the mud in our yard gave us great advice and our trip was easy and safe

Randall W.
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Le client n'a pas laissé de commentaire.

Jackie W.
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I never got my dolly yet was still charged for it. The owner at this location was constantly waiting on customers in between trying to help me. Even though I completed the check in online, it took twenty minutes longer than it should have.

Charles N.
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Le client n'a pas laissé de commentaire.

Stephen G.
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Representative was friendly and helpful. Made experience very simple.

Dado G.
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Le client n'a pas laissé de commentaire.

Corey S.
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Waited in line for gas station attendant. When I explained I was dropping off U-Haul truck and trailer, lady looked at me like I had two heads. She was very polite, just do not know if she was trained to give out or return equipment too. I was a bit concerned that the equipment would not be marked as received, but email confirmation today states it was returned correctly. Just an interesting experience.

Edward M.
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The service provider made me move trucks around during a major storm event to get to the truck I had rented. Very poor service.

Shawn J.
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Le client n'a pas laissé de commentaire.

JOSEPH D.
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Friendship Exxon is very efficient and friendly!

Frank K.
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Be able to take returns any time the store is open and not have to wait till the next day. Returned the truck later in the day and the cashier was unable to accept it back. Was told to pay cash for the difference in milage.

EDWARD A.
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Attendant was not courteous. He was unfriendly. Vehicle parking difficult.

Bradley D.
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Le client n'a pas laissé de commentaire.

PETER O.
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Convenient and quick.

HUSEYIN S.
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It was perfect service!

Michael G.
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Le client n'a pas laissé de commentaire.

Robert M.
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Le client n'a pas laissé de commentaire.

Tom C.
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Although the appearance was somewhat clean the smell of smoke and the presence of matches made me feel like the cab was not cleaned well. I doubt that it was disinfected. It would have made me feel more comfortable if there was something in that told me what cleaning procedures were done to protect me from covid 19.

WAYNE S.
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Car trailer was not wired for the trailer brakes. Brakes were on each wheel. Only had 4 pin connection. Online when making the reservation it stated it had trailer brakes and I would we'd a brake control. I bought a brake control box and installed it into my truck but wasted my money because the trailer wasn't equipped with a 7 pin.

Deanna W.
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Le client n'a pas laissé de commentaire.

Deanna W.
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Location attendant was fast, efficient and considerate. He really made the whole process stress free. Will definitely use again.

Frank B.
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the entire 1400 mile rental the check fuel cap and check engine warning lights were on Uhaul charged me for 15' truck when I only ordered 10' truck and for the 55 miles as part of overage miles that was due to them taking me out of my way due to their error

Luis F. M.
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No comments. Evening attendant was very helpful.

Rhonda M.
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Le client n'a pas laissé de commentaire.

Tom P.
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Le client n'a pas laissé de commentaire.

Thomas H.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Le client n'a pas laissé de commentaire.

Kraig H.
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I had to drive out of my way to drop off the trailer. The 1-800-uhaul service was next-to useless. They had to give me another number to call to find a drop-off location. I will think twice before using this service again.

Robert F.
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Customer service rep is abrupt, rude, and barely communicates.

joseph W.
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Le client n'a pas laissé de commentaire.

linda B.
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Le client n'a pas laissé de commentaire.

amy B.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

James T.
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Le client n'a pas laissé de commentaire.

Dennis M.
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Staff was friendly and professional.

Michael D.
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Le client n'a pas laissé de commentaire.

Valerie M.
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Where the van was parked it was flooded up to my ankles and was not very easy to get out. A little intimidating for a newer renter.

Carrol K.
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Drivers side mirror was broken and never mentioned in the pickup process.

stacey T.
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Smelled of smoke

John F.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Very easy and simple dropping off.

dwan L.
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The location and interior of the vehicle was dirty. The only reason I would use this facility again would be due to convenience.

Jack B.
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Make sure truck is clean, had to sweep and mop truck floor before I could put my things in it.

Carrie B.
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Le client n'a pas laissé de commentaire.

Robert K.
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Driver's seatbelt sensor does not work. Annoying dinging for 10 minutes or so each time you start up.

matthew S.
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unhelpful store clerk when returning vehicle. Said return could be done on line..tried to access my account on line..needed pics of truck to upload , had already come back home ..trouble with personal internet connection..called customer service and had a VERY HELPFUL and PLEASANT represenitive named Chris help me..he was GREAT..my experience with U-Haul was good , I would use them again , just not at that location , ever,

Jennifer T.
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The truck smelled horrible. We watched a homeless person get out of it. Even after spraying it. The smell would make you gag. No one seemed to care at pick up or drop off. Doubt full I would use U haul again

Trevor G.
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The inside of the cab smelled badly.

Maryhelen W.
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No improvement necessary... Thank you for making the process so easy!

judy C.
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Offer a step stool in vehicles for disablyhandicap I bought one collapsable for 11 dollars fits in pockets on door of the then ft truck

Brad S.
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The trailer was not properly logged into the system and I was charged an extra day despite returning a day early. I was given the wrong receipt and had to call u-haul multiple times to get it all sorted out and my credit card charges reversed. The problem still hasn't been fixed and I expect a partial refund for all of the inconvenience.

john L.
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Took 3 attempts to get my basic contract to process with the correct rates. Operator seemed "confused", and had to wait on other customers while I waited. 3 try it did finally process. Was short 1 pad. Got 12 in 2 plastic bags, 6 each. 1 had only 5.

Catherine D.
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Le client n'a pas laissé de commentaire.

Juraj T.
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I did not get any documents or rental agreement even when I asked for it and I was charged for insurance without being asked if I want it.

floyd C.
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Requested a trailer to where I can pull a bike up onto this was not the case had to struggle to get motorcycle onto trailer was not happy at all I was told that trailer had a ramp

Eugene S.
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Le client n'a pas laissé de commentaire.

Susan E.
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When I picked up the the windows were down i was early and it was ready but the milage was not set for regular milage it was set for kilameter milage. I was not given a printercontract.

middleton J.
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Le client n'a pas laissé de commentaire.

Christine J.
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Le client n'a pas laissé de commentaire.

Apryl H.
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Le client n'a pas laissé de commentaire.

Douglas W.
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Le client n'a pas laissé de commentaire.

mike D.
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Le client n'a pas laissé de commentaire.

Jennifer M.
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Personnel was veryvrude when asked for help backing up the trailer. He was not knowledgeable about equipment, didn't know how to disconnect the trailer from truck. Wouldn't allow us to leave our car there while unloading uhaul. Refused to check the uhaul back in when we arrived- had to use app.

Rebecca W.
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Customer service was lacking, not very friendly, sketchy location. Store was not clean at all inside.

Jennifer S.
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Very rude man behind the counter taking back the U-Haul.

Jessie B.
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The man that rented it to me was very dismissive of my concerns/questions.

Non reviews have been submitted for this location.

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