Customer Reviews for Froesel Tire
(Concessionnaire U-Haul dans le voisinage)

529 évaluations

9273 Manchester Rd   Saint Louis, MO 63144
(E Of S Mcknight)

(314) 968-3617

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022: Fermé
  • 5/30/2022: Fermé
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(314) 968-3617

9273 Manchester Rd
Saint Louis, MO 63144
(E Of S Mcknight)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022: Fermé
  • 5/30/2022: Fermé
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Again, I had a location set for my dropoff weeks in advance but was changed to less than 12 hours of notice the day before. The new location was several miles out of my way. Myrequested site was six blocks away from my home. The app recognized the drop off location but was not the one Uhaul changed the site. It would not allow me to revise to this location. The app would actually close each time I tried to modify it. I called the 1-800 customer service number and waited 32 minutes for an agent. She was even a little kurt when I asked about the changes. A

KC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya W. 
Évaluation :
1

Vehicle was the filthiest I've ever rented. Cigarette butts, food, ashes, rusted razor blade in cup holder and that was just in the front. Rear was muddy and not even remotely clean. I rent uhauls once a month for business and will NEVER rent from this business again. I submitted a formal complaint to corporate and was told the manager of the facility would call me to discuss the issue. I never received a call or any attempt to make the issue right.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRA G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Devon M. 
Évaluation :
3

Staff - Dave - was great to work with. Location was very convenient, but pick-up / return only, not retail, mixed with several other businesses, so very industrial. Had trouble finding the exact location.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jodi M. 
Évaluation :
1

Find out who you rented to because I never rented anything from your company

ALLAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine D. 
Évaluation :
5

Nice folks that run this operation….

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

This was my 2nd rental from this U Haul center. Both have been exceptional. Davis and Jayson were some of the best customer service I have dealt. Merci

Pierre S. 
Évaluation :
3

Had to wait 10 minutes to be waited on

Charles G. 
Évaluation :
2

Truck had wrong fuel amount documented and resulted in $66 fee. Truck had minor undocumented damage and the staff asked us if it looked like a 20 ft vehicle.

Lois S. 
Évaluation :
2

I was scheduled to pick up the truck at 10:00 PM on Sunday night. Without notifying me, the rental was changed to "Hand Delivery" which meant I drove to the location at 10:00 at night and wasn't able to get the truck until the next day. I had to reschedule my movers to come after the place opened the next morning. It also took 30 minutes to talk to the Help Desk about the change.

Tanya Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

Nothing , they were fabulous.

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

The rate advertised is not the real rate. UHaul should say up front to the customer what all the fees are and then give an estimate of the total they would pay. The cab was stinky.

MARIA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
3

Drop-off was uneventful. The location didn't have an obvious place to park the truck and there were a LOT of cars around the building because the location is primarily a tire store. Larger and more U-Haul specific signage would be really helpful, and a reserved parking place or two would be lovely. I never went inside, and the key drop box was where I expected it to be, so the minimums were met and I didn't feel like there was a serious issue. The digital drop-off process was as straightforward and reasonable as the pick-up process was maddening. Every step was clearly explained. The camera use was intuitive, and the various technical pieces all worked very well. I felt as if I had a well documented and thorough check-in, and was comfortable walking away knowing the rental was done. Well done!

Richard T. 
Évaluation :
2

The 24/7 check-in process was absolutely horrible. I entered all of the requested information ahead of pick up only to have to enter the same info again and wait for verification (a very slow process) at pickup. This resulted in my rental time being shortened.

Adonika S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAYLIN M. 
Évaluation :
3

Trailer worked fine. Looked a little worn and needed a wash. Wheels were rusted and need some paint.

Carl S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james G. 
Évaluation :
2

Was not expecting to pick up from this location. The people there were very nice and accommodating, but it was strange getting the truck from them. Not sure what to improve here as I understand the business model but I was expecting a more thorough check-in process. Also the truck had the check engine light on and was difficult to drive. Would be nice to know they're taken care of more frequently.

Oliver C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell L. 
Évaluation :
5

Make the truck smell less like farts.

Shane B. 
Évaluation :
1

i drove 14 miles and was charged $22 for gas . i should have known but figured i used little or no gas and they told me it would be 450 a gallon not how it turned out to be 20 a gallon is beyond me . these people are rip offs . i've got a big social media presence and will be telling everyone. about this . on top of that after all i had to wait for the guy to go to the bank and walk the office dog . this was a nightmare .

Jamie A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

It was great!!

Kimberly V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nilsson E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall A. 
Évaluation :
4

Disappointed this location didn't have Mattress Cover.

celia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicky L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
2

The furniture dolly was missing, which caused us to have to find other people to help us move heavy items. Uhaul has yet to remove the charge for the dolly rental.

KATHRYN M. 
Évaluation :
4

They didn't have the blankets/pads there and instead of trying to accommodate told me to find another location with them to pick up. After hitching the trailer I didn't want to drive around looking for them so that was a bit frustrating.

CHRISTOPHER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

The whole process was easy and just great. The people where wonderful

Maryanne K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

This was supposed to be a contactless pick-up, but the truck was not ready when we arrived. They didn't have the correct dolly, so the whole reservation had to be re-started,and the pads weren't in the truck. The office was small, and none of the men working there was wearing a mask, although the man who was helping me put one on when I said that I was not comfortable going inside the office. A contactless pick-up should be just that - ready to go with no or minimal contact.

Carol H. 
Évaluation :
5

I have rented from Froesel Tire in the past and have been please with the condition of the equipment, the friendliness of the staff and the ease of hookup.

Samantha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
5

Self check-in requires odometer reading. Took me a while to find that as the odometer was on the trip meter and I could not find any way to change that.

MIKE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann J. 
Évaluation :
4

Some additional signage indicating where the uhaul office is located.

Matt N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
1

Confusing instructions on the website The lot is full of cars, not sure where to go, packed and very crowded Ended up having to go to a different building than the address on the website Key drop off was just an open box, anyone could've grabbed the key and taken the car

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER K. 
Évaluation :
4

My rental blankets were not in the u haul. I had to wait to find someone who could then go look for some

Monica S. 
Évaluation :
5

The Customer Representatives at the location are very willing to help!

CRAIG J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
3

I had selected this location due to the ability to complete the rental as a "mobile pick up" via the app to make this a contactless transaction (trying to maintain physical distancing as a precaution). However, I had to go inside to retrieve the key, which prevented this from being a contactless rental. If you offer "mobile pick up," please ensure that the transaction can be completed without the customer needing to come inside. Merci.

Kersten H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy D. 
Évaluation :
5

Don't advertise that the rental is $29.99. We rented a truck and yes, that was $29,99 but after gas mileage and $14 insurance our total was over $127.88. It was still a good value but way more than you think you're going to pay going into it.

Matt G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha A. 
Évaluation :
4

quick and friendly

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra A. 
Évaluation :
5

Great, quick, friendly service! I did drop back off a 1/2 hour before closing and got a text the next day from uhaul saying it hadn't been dropped off yet. All was fine! I didn't get any extra charges or anything. But I thought you might want to know that that can be stressful for the customer if it doesn't get logged in the day of that a truck is returned. Merci!

Meghan C. 
Évaluation :
1

Terrible pick-up experience using U-Haul mobile app. Very slow verification process, incorrect lockbox code which led to a truck switch because thankfully the other lockbox was not locked and a truck key was inside...not the truck I had rented plus the tank was on empty.

Stephen H. 
Évaluation :
5

The only issue was that the key didn't fit back into the key drop box so I had to call customer service to get that straightened out before I could leave.

Peter Z. 
Évaluation :
5

Nothing. The service at this location was top notch.

GARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina K. 
Évaluation :
2

Called UHaul to regarding drop off after hours. They stated we could drop off Sunday night and call Frosel in the morning. We did this. No one answered at Froesel, left message with no call back. Two days later got phone call/text from UHaul asking where our the truck was. When called to inform we followed instructions, was scolded that we did not do online check out process. We were not instructed to do this when we called UHaul to ask if we could drop off at Froesel. Very unpleasant and messy experience.

Alexander C. 
Évaluation :
4

I had the pick up the equipment at a different location from the one I reserved. Went to the one I reserved, then had to drive to a different location. Didn't like that.

Shawn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra B. 
Évaluation :
5

Excellent customer service

beverly J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blake E. 
Évaluation :
3

I returned it on time but got a call the next day while at work. The first thing that was said was, “You DIDN'T return the truck!” Ummmmmm....yes, I did earlier than I was told to. Apparently someone had to move the 10 ft truck after I returned it so another truck could fit into the same space. I just didn't appreciate the accusatory phone call. I even put more gas in than I used. Ughhh. I've always been a good customer over many years and a number of states but this is how I was treated.

Terri T. 
Évaluation :
3

No help on light connection

Jim W. 
Évaluation :
4

More prepared when customer enter to cut down on check-in/check-out time.

Doug G. 
Non les évaluations ont été soumises pour cet établissement.

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