Customer Reviews for Front Line Used Cars
(U-Haul Neighborhood Dealer)

56 évaluations

1823 Carolina Beach Rd   Wilmington, NC 28401

(910) 371-2164

Heures

  • Du lundi au jeudi
    De 9 h am à 5 h pm
  • Vendredi
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 3 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(910) 371-2164

1823 Carolina Beach Rd
Wilmington, NC 28401

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 9 h am à 5 h pm
  • Vendredi
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 3 h pm
  • Dimanche
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

robert R. 
Évaluation :
4

The online appointment system is pretty limited in some ways. The folks at this site worked with me to get what I actually needed and when I needed it. Much appreciated!

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lionel W. 
Évaluation :
5

octavia was fantastic. super easy pickup & hookup. thank you

lyny B. 
Évaluation :
1

When I arrived no one was there. I tried to call her when I dropped the uhaul off to do the check in because it wasn't working on the phone she never answered or respond to my text. She wasn't there when I dropped it off either. The professionalism was nonexistent

Tabatha B. 
Évaluation :
1

Have somebody actually working here during business hours and actually check the fuel level. I failed to check and took the attendants word that it was full drove 7 miles to my destination to find out that I had used a half tank of gas. If this was my first time using uhaul it would be last. A way to improve for your next customer send them to another location.

Vincent S. 
Évaluation :
5

Rien

Oliver A. 
Évaluation :
3

The truck had no AC, but the people were nice and the process was efficient.

Stephanie S. 
Évaluation :
5

Great experience

Beverly F. 
Évaluation :
4

I was charged a surprise “after hours service fee” for dropping off early. Ridiculous.

Devon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karrina S. 
Évaluation :
3

The phone sign in was not as easy as it should have been. Staff was friendly but when we went to return the truck there was no one there except for a “manager” who was mad that her staff wasn't on site. I guess that somehow messed up our check out and we got charged for having the truck for 4 days and are now having to work on a refund, which the staff is being very kind and helpful with, but it is just a hassle.

Hunter M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

graham H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn S. 
Évaluation :
1

Had placed a rental order OVER a week in advance and had ordered a hand dolly w/straps to assist in move. When I arrived they didn't have any and made no suggestions on a solution!

martin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry D. 
Évaluation :
4

The Agent was very nice, helpful and attentive.

Ted J. 
Évaluation :
1

I would like a full refund, could tow my car with the trailer i was given. Had me go to the wrong location. Changed my truck size in me. And to top it all off i couldn't drop of my truck where i scheduled it.

Ryan W. 
Évaluation :
5

Person who was inside was extremely helpful throughout the return process

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
3

Reserved a dolly only to arrive and be told none were available. Reserved a truck for one location and was then reassigned to another location that resulted in additional miles. Customer service person was very pleasant and helped me deal with the hand I was dealt the best he could.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy J. 
Évaluation :
1

My card was ran twice for different amounts and they did not have the equipment I needed

NATEISHA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale O. 
Évaluation :
2

A customer should never get in to a truck on empty. I had to get gas immediately. I did not expect a full tank but never expected it would be on E

TOMEKA J. 
Évaluation :
5

Friendly, fast service. Would recommend to all.

David F. 
Évaluation :
5

The representative was very kind and helpful. Everything was ready to go. Just great!

Gretchen H. 
Évaluation :
3

I made a reservation the day of my pick up about an hour prior. I arrived for pick up and was told the u-haul rep would be there in 15 minutes. I had to wait 30 minutes before they arrived. I also think the insurance is excessive. It shouldn't be 1/5 of the cost of the rental.

Clair B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean N. 
Évaluation :
2

The after hours return process was ridiculous. I will never use U-Haul again.

Richard D. 
Évaluation :
5

I wanted to pick up in Hampstead, but had to go to Wilmington to get the equipment. This changed all of my plans. I adjusted the pick up time to accommodate the change, but when we arrive no one was there for 20 minutes. When they arrived, they were friendly and efficient. Thank you for this.

Erin L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle T. 
Évaluation :
5

Outstanding experience with this return location! Highly recommend L&H Care Care!

Jim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark B. 
Évaluation :
5

Needed a dolly

akyia K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bart M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronld D. 
Évaluation :
4

Make the app work. I couldn't complete the drop off using the app because the app wouldn't continue past the part where you submit a picture. There was nobody at the drop off location either so I had to just leave the trailer without actually checking it back in. So I called customer service and had to wait on hold for 20 minutes to talk to someone about it and she told me to just leave it. So all was great except trying to drop off the thing. That was a huge hassle and caused a stressful situation.

Kevin M. 
Évaluation :
3

Quick and easy. Mobile check in was a plus. Service amical

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYREETA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael S. 
Évaluation :
5

Agent there actually called me twice to confirm the reservation and then called to confirm the truck was there and waiting for me..

GaryMark M. 
Évaluation :
1

U-Haul is sloppy. Get your service in order.

Ricardo M. 
Évaluation :
5

Only issue was van smelled bad of cig smoke.

Amir G. 
Évaluation :
5

Thanks

Jonathan H. 
Évaluation :
5

Very knowledgeable and helpful manager

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

They were very friendly and quick. Easy to find and easy location to get into / out of..

Judith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
4

Drop off was over the weekend - no staff were on duty - drop off was simple enough.

Morne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen P. 
Non les évaluations ont été soumises pour cet établissement.

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