Great drop off point
Richard P.
Customer Reviews for Front Row Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was closed when I dropped off the rentals, could not see the inside of location
lori E.Was moving from Blacksburg to Northern Virginia. Originally scheduled to pick up truck at Salem location which is 36 miles away since no trucks were available in Christiansburg which is much closer to Blacksburg. After waiting for more than 2 hours and being on hold on the phone during this entire time with a variety of UHaul representatives, they finally informed me that the truck was not coming and that I would have to pick up a different truck the following day in Axton which is 90 miles away from Blacksburg. Needless to say, not very pleased in having to drive the 180 miles to and from Axton before even being able to load the truck.
Christopher L.Extremely nice and courteous.
Brian H.Location did not open at said time, waited 30 minutes for place to open up. Truck had missing wiper blade and one was taken off a truck that was needing repair. Oddly it was in better shape that driver side, it smeared the windshield while it was raining and made it almost impossible to see out of it. Also when we was driving it during our 1st hr of use, one could smell pot coming out of the vents while vent was turn on. It did later clear up but not after giving my co-rider a slight headache.
David D.Turned in after hours. That process was a pain... I had already taken the photo's I needed to, but had to get back in the truck to take new photos after I had already locked everything up
Mark P.Web site was not working for self drop off costing me a extra $20.
Jeff B.Not a thing fast friendly service in and out on the road qwick
RICHARDWAYNE C.Very friendly, great customer service! Best place to rent a U-haul around here!
SAMANTHA C.The gentleman working that morning was very friendly and extremely helpful. Je les recommanderais sans hésiter.
Scott S.We left the place and 10 minutes up the road blew a tire and when we opened up the back to load it there was trash bags full of garbage
Austin S.Very helpful location and Avery friendly attendant there as well.
michael E.After making online reservation, call this location to iron out details before heading there.
Lorin G.Everyone was helpful and rental went smoothly. Truck ran well and was clean.
Lowell I.Very Helpful!! Thank you guys!
Richard M.We initially placed the order on line and gave ALL the information such as use , length of time and payment info. We later decided since we found a uhaul location open on Saturday in the Greenville area , we would drop on Saturday morning. That was fine but now the one day rate was $80 instead of $18,95 because the previous person apparently gave incorrect information. That is poor customer service!
James K.The person who helped me was quick knowledgeable and polite. Doing all the pre-checkin and his experience had me checked out and on my way in less than 20 minutes.
Ralph P.I loved the mobile app it made it easy and the drop off was easy peasy.
Brooke C.The app is terrible, slow and tedious. Still had to wait for owner to show up, when it should have all been accomplished the day prior. The day of pick, corporate was trying to verify personal and work info that I had already given and I had just finished renting two trucks from the same location a week earlier Just a waste of time.
john A.Easy to work with and professional.
John A.Great experience
john A.The truck we rented had transmission problems. We needed to make two trips but was only able to make one. We returned the truck early and tried to check it in by my mobile phone so it would not work. Plus we had filled the truck up so it was returned with a half tank more than when we recieved. We will never rent from this place again
LARRY W.Trailer had no security chains front or back Could not use it when I reached my destination
Raymond S.But this location was miles from where I needed it to be. You all botched this rental all the way from beginning to end. I will definitely consider alternatives to uhaul in the future.
sallye H.Love love love this place. They were the best !!!!
shannon V.