Customer Reviews for Frontier Feed And Apparel
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very helpful and quick

Évaluation :

5

Was charged for gas mileage , gas mileage was more than when I picked up the truck. Not trustworthy

Évaluation :

5

Easy to drop off and very nice people to work with.

Évaluation :

2

Lady who made reservation quoted $47 for 10 ft truck for two days. When I picked up the truck Saturday the guy refilled every piece Iof information I had given the lady including credit card. Then the contract price was $95! I asked why. He said I opted for insurance which I had not done. I felt like I was talking to a brick and needed the truck so accepted it. Will never return to this location or use U-Haul again. Horrible experience and felt I was gouged.

Évaluation :

5

Let customers know that the after hours drop box may be locked and that they'll have to return key when store is open OR have the box unlocked so anyone can return key after hours and not have to come back. And the online drop off was still difficult to use.

Évaluation :

4

Do not charge the customer for 2 extra days because you're closed when the equipment is due. Even when the equipment is returned on time.

Évaluation :

2

Store seemed to not know what they were doing. Did not check trailer in on time and Overcharged.

Évaluation :

5

Easy to get an easy to get out very friendly knowledgeable personnel at this location highly recommend

Évaluation :

1

The keys got locked in your truck before I was ever able to leave the pickup location. I had started the vehicle and pulled up to load the storage bins from my personal vehicle into the back of your truck. The door was slightly open and the wind blew it shut. This locked the keys inside. The guys at Frontier feed were very nice. They called customer service and were told that I would have to wait for someone to come unlock it. They asked if I could just switch my rental to a pull behind trailer and they said I could do a separate reservation for that but would have to pay for both rentals…. I was never able to leave!??? So I had to wait for almost an hr to get a service rep there. He was also nice. The fact that I as a customer was treated so poorly by your customer service makes me never want to use y'all again. I run a non profit that provides furniture and other needed items to foster and adoptive kids as well as families who have cps cases. We were moving our two storage units that day into our foster closets new home. Because of the delay of getting the trailer we were put behind and lost some of our help early. Please treat the next customers better than you did us. Again frontier feed employees were very helpful your rep was not

Évaluation :

5

Anything. This place is very nice and clean, the staff are very friendly and professional and very helpful.

Évaluation :

1

We were charged insurance after we declined it. When I called the lady was extremely rude and told me she couldn't change it and that she didn't have the uhaul number for me to call. After being on hod with uhaul for over 30 minutes she called me back and said her rep was reversing the payment but ended up still being charged the full amount.

Évaluation :

2

why you charging me for fuel when I took it in with fuel as I picked it up..Bunch of theives.

Évaluation :

3

Uhaul rented out our reserved equipment, owners of store were very nice in providing another option but were not knowledgeable on the replacement car trailer.

Évaluation :

5

Everything and everyone made my experience with UHaul a pleasant experience. The owners were very professional and helpful in connecting the utility trailer upon arrival and my return. Merci encore.

Évaluation :

5

Everything went great. I would come back if I needed a trailer again.

Évaluation :

4

smooth transaction