Good service overall. The person who was at the store was very professional! Merci.
Alejandro B
Customer Reviews for Fry Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The main issue was the uhaul app would not work everything else was good.Picking up the uhaul and dropping off the vehicle. The GPS would not work locating the van. We used two different phones and finally had to go through the website that was also having issues then finally worked.
Shane PThanks Sarah
rodrick dThe staff was very friendly and helpful with all questions!
Diana CDo not advertise a daily rental for $19,95 if there is a built in cost of $0,89/mile regardless of gas. This is false advertising and screws your clients over and makes them resentful.
Anne GThe owners of this location were very pleasant and easy to deal with
Mathew RVery limited space to park 20’ truck
Arturo GNothing. It was perfect from start to finish
Gerald RIn Uhaul site while choosing the movinghelp, the option to choose timing always defaults to evening. It's not allowing our selection or not showing any alert if that slot is occupied. It created unnecessary delay in my movement.
Elakkiyaraja SFor now all the setup is good.
Sospeter OI Always rent from this location. The team running this site is awesome
John TSarah and all are simply the best!!!
JENNIFER GThank you to the front desk clerk who took care of me. I forgot her name :(, but she was very attentive and told me everything I needed to do and also what to expect . I'm so sorry nice lady with the blonde hair :-/,
Jasmine SEverything was perfect. The check in and check out was fast and they were very friendly and knowledgeable.
Larry WGreat service professional management
Mohsen SThis location was friendly and had easy pickup / drop off instructions. I used the 10" truck for my one bedroom apartment and that was perfect for the amount of belongings I had. If you have a lot of furniture I would suggest a slightly bigger truck.
Valerie LFriendly staff and smooth service!
Tamyra TManagers running location are very helpful - truck was a bit dirty and running a bit Rough at 123k miles on it but did the job and overall process was efficient and useful .
Brad BI was pleased with the customer service representative's kind attitude and calm approach when I called to explain that the UHaul truck did not have a ramp. But there was no solution available. I can't imagine anyone would want to ise a UHaul truck with no ramp but certainly since we were moving a piano we needed a ramp. My husband built a ramp that evening so we could make our planned delivery time. It worked out fine for us but another family would need to know well beforehand if there's no ramp.
Roger OManger/employee was very friendly and helpful
Tim FEverything has been great and we love the location of our unit.
Marion HGood customer service.
martha cGreat costumer care
DAMION HWhy must we close out on the app once the local owner says I'm good to go...you should pick either trusting the local owners for check in (best) or the app and use ONLY one method. The app is essentially useless because almost everything ends in a phone call to Uhaul.
Matthew LExcelente todo el servicio
Alejandro YClean the inside of the truck , that is all , great service with confirmation of service, if l would rent again l will go back there. Excellent service à la clientèle.
Rashida AClean truck. Great customer service very nice.
Brittany BVery good service
Hatuey MCan't think of anything. Great customer service. and friendly.
Dwandolynn MAmazing customer service
Gloria BVery professional and friendly staff and soooo effective and efficient the timing was superb great job Uhaul I will be back
cedrick mGood customer service
Althea HYou're doing great. Compliments on pickup and delivering at the destination.
BECKY GGreat place, very fast hassle-free service..
ENRIQUE AExcellent
Josue AI was totally satisfied with my experience, thanks a lot
omar aN/a Thankful for this dealer advising us to use Review form from U-Haul to inform of unsafe this rental was.
Keith SThe combo lock didn't work and I had to change my schedule.
NAVEEN Aquick & clean process to rent a truck with equipment. The staff was very helpful in answering all my questions
Ananda PNeed more parking space for return trucks.
WA FI cannot recommend UHaul at this time. My vehicle broke down 80 miles from its final destination. It could not be fixed and had to be towed. I had to spend an additional 7 hours moving than expected and had to arrange to be picked up from where the vehicle broke down (160 miles round trip). I have emailed, texted and left numerous messages, but a UHaul representative will not respond as I believe I should be compensated for lost time and the cost of my ride. After all of this, they charged me an additional $35 for what I believe is gas as I did not fill the vehicle up which is hard to do when it is towed by a third party.
James BSeats and mirrors could not be moved even with brute force. This can lead to no side or rear view while driving. Unsafe.
DrewHenry CGreat people and service. The Best
dwayne dBest customer service experience !! Will return again and recommend to family and friends.
Miguel DNothing to improve on, everything was great! Sarah is absolutely amazing and a HUGE help!
Bridgett HSara at this location was awesome! very professional- we had a flat tire on our way to pick up the trailer and our time cancel because it was an hour pass that we were supposed to pick up, i called and Sara answered and was able to change our pick up time and had the trailer available for us to pick up. Sara thanks for all your help and understanding.
GENEVE HEasy drop off, got an email with my receipt within an hour. Thank you!!!
Gregoria SDuring dropping off the truck off here they did not inspect the truck. This is when they could tell if it had been smoked in, rear of the truck is clean, etc. Please enforce the "refund policy" of no smoking in the cab of the trucks!!!
Michael WFry Road Self Storage was easy to get to and convenient to drop off. The staff was friendly and made dropping off a snap. I will go back without a doubt.
Todd MWent smoothly…convenient to my location. Friendly and helpful at pick up and drop off.
Art L