Évaluations des clients Fryes Tool Rental
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Fryes Tool Rental
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Carlos R. le
El trato y la atencion fue excelente
Charlie J. le
The service was quick and the help outside was very helpful and friendly also. All lights worked and the trailer was clean.
RAY W. le
Customer service representative Toya is to be commended on her service.
Jeff M. le
Two locations listed in Opa Locka Fl were not even there or operational. This was very frustrating. Luckily the 27th ave location was able to take me.
Brian H. le
First of all, adjust the wording on the self serve check in. It states you can turn your equipment in anytime without standing in line. Well, Frye’s has a gate that is locked thus making turn-in “anytime” very misleading and frustrating. You have to turn in your equipment when they are open which if turn in anytime means during business hours that is a no-brainer and a misleading play on words. In my case it lead to a drive across town for nothing, just to return a second time for my next complaint. At Frye’s, they were a little busy so I told 3 employees that I will just use the self check-in process because I had wasted enough time this morning already. Everyone of them said it was not an option at their site. So told them that U-Haul says it is and I proceeded to do the self check-in. I asked one of them to come out with me to verify it was clean and there was no damage. I conducted the self check-in and walked back into the store just to provide a teachable moment. The look of amazement and disbelief was epic. The main computer didn’t show the check-in, the iPad was malfunctioning, but the phone one of the guys was using did. I would recommend all sites be prevy to the innovations U-Haul has instituted. In summary, either cleanup the verbiage used to convenience customers of the convenience of turning in equipment or add a note for customers to call the turn-in location to confirm hours and available of the turn in lot. Lastly, ensure everyone is aware of company/corporate changes. It helps promote the brand positively vice leaving customers to perceive incompetence at sites. Thanks for hearing me out, Brian Harvey
Tina G. le
Nothing, the staff was friendly and helpful!!!
Kendra B. le
Clean the trucks and have gas in the truck. I had to return to the store because the dolly I rented was not in the truck.
Jancarlo C. le
You guys sent me to a location that wasn’t open for business till monday(2nd of June). I spent 2.5 hours on the phone and getting hung up on just to set another drop off location(opa locka). I wasted gas driving to a location that was 25 miles away from my house just to be told they aren’t open for business until Monday. I almost got charged extra for returning an hour before my due time thanks to your customer service representatives being so unprofessional and unhelpful. I spent 40 minutes alone on hold on one of the phone calls and another 35 on second and lost track of the third. Ridiculous.
Burton S. le
Ordered a 26ft truck instead of a 20ft I was promised the truck would be there, Uber over.when opening truck available, I was told I must go to Another location 20 miles away, had to get another Uber got the truck 2 hours later, he asked if I wanted insurance I said no my insurance covered it, but he still accidentally charged me, had to call Uhaul still have received the $28 back and the $50 inconvenience credit yet. I go to start packing and not dollies I’m the truck that I ordered. Terrible service at pick up But the truck was good and the drop off location was very nice.