The back of the truck was very dirty. We had to clean it. We supposed to return the truck by 8 pm. This place closed at 5 pm or so. The gate was locked so there was no way to return the truck. We had to go extra miles and go back in the morning to return it.
Omar U.
Customer Reviews for Fryes Tool Rental
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Perfect place to rent from love staff they were amazing I love this place
GEORGE N.My money was stole and over charge very upset
George N.Excellent service à la clientèle.
Jose G.Terrible experience Truck was very dirty and I didn't agree with my finial bill
quanisha J.Customer Service agent was very helpful and courteous.
DERRICK R.The individuals who helped get the uhaul and tow were friendly. The location was not open at 8AM. When we walked outside no one bothered to say, “we will be with you in a momentâ€.
TOCARRA B.a roach crawled up my leg while i was driving. the dashboard was flashing "change oil now", and "tire alert" . the left turn signal flashed extremely fast, indicating one of the bulbs was out. still....i was lucky to get it, as the location i was promised a vehicle, did not have it. sent to the 2nd location, yet no mileage was afforded me for the inconvenience., AND they charged me 10cents more per mile than i was promised, because they gave me a VAN instead of a pick up, which is what i reserved. I WILL NEVER USE UHAUL AGAIN, and i will make sure to dissuade as many people as i can from using them in the future. both location agents were extremely rude, and couldnt care less about the fact that the center reservation line screwed up.
RICHARD F.Just an average place.
GUIDINO F.Y'all good
OTIS W.All my bad experience came from making my appointment and having no reschedule confirmation made to contact me . I spend time and money to get to the first location and was told the operator don't really know what is at the location so I have to make appointment for the next day which worked out fine but still confirmation of unit should be confirmed and relayed back to the customer if schedules are are changed....
KIRK G.The Truck was dirty and not clean
BERNADIN J.This is the first time renting a truck from this location. The truck was clean, smooth to load and ride out for 2 hours and 45 mins. I highly recommend this location to everyone. I will be renting again very soon. I hope I get the same service and quality on the truck Satisfied Customer from Miami Gardens
YOLANDA H.Excellent
JUVENAL A.The price is a bit too high.
WANDA H.There was no drop box for the key and nowhere to park the truck after hours. I had to lock the key inside the truck in order for me to leave it to make flight. I called several times to let them know what I did and when they got there that morning the manager was rude and hung up on me several times. I will never use there services there again. They have very bad customer service.
LUFREIDA W.Charged for insurance when I declined it
AUDECEL T.xx
JAKE J.I could not return it the day after my rental, because the gate was closed, when they offer the 24/7 return service. I had to pay an extra day because on Monday I couldn't go before 8 am. The responsibility lies with uhaul for offering a 24/7 delivery service and not controlling that it complies
Victor B.Excellent customer service
JAGDAI M.Everything went well, the company could do a better job having a clear path for people renting or returning uhauls.
KEEHAIR D.When I went to pick up the truck and the equipment they didn't have the Utility Daley and I got charged for it and they over priced me from the quote I got over the phone
Christian T.When I arrived I was told that I would receive a fuel credit of $45 as long as I bring it back with more fuel than it has in it because the vehicle had no gas. Well apparently the fuel gage was broken. When I got the vehicle it stated it was 18 miles to E. I immediately when to the gas station and put $25 in it. The gage didn't move, in fact it went down. I drove home loaded the uhaul and headed to put more gas. I added $10 and again no movement. I drove the truck to my destination. I added $15 before heading to return the truck. At this point the gage stated 5 miles to E. When I arrive to the location it now stated 2miles to E. After adding $50 to the truck the needle never moved. I advised the staff the needle had to be broken. The manager rudely stated I owed $80 and that I was not eligible for the credit. She never acknowledged my statement of concern. She act as though I wasn't even there and told the other employee to charge my card and print my receipt. I left but I am highly upset with how I was treated and I feel l tricked in adding $45 in gas and didn't recieve the promised credit due to a non working fuel gage.
ARNEEDIA D.The treatment received was excellent from all the employees.
NOMAR A.Exelent
Michar P.Clean the vehicle. Make sure the lock works and make sure there's enough gas in the tank
EMMANUEL P.1 000 % satisfied awesome service
ANDREW A.The lady at the front desk was so professional and made our experience seamless. Merci.
CAREY N.Extremely helpful and informed employees.
Jonathon N.I honest & unethically charged additional fees
Casherra C.Worst place ever, doesn't even have a drop box !!
KHALIL W.Nothing. It was as close to a perfect check-in as I could imagine.
James V.Worked out great, very fast check in/out, finished everything up nicely.
NATALIA L.NOTHING REALLY GOOD CUSTOMER SERVICE
HENRY C.Super kind, flexible, and prompt. Thank you
JOHN L.no tiene servicio de 24 hora como me informaron.
ARMIN R.The lock key did not work so i have to use a rop to hold the door down close. On the other hand they don't have a drop box key and we have to deliver the equipment before 5 in the afternoon. Very inconvenient location
Fabio S.Horrible customer service. Terrible attitudes! Rushed me out and did not provide the dolly that was on my contract. I will never recommend their business or uhaul service.
Murjani J.Great services
Jorge M.The young lady was very professional and knew her job
Eyreka S.Staff was very friendly and exceptional service
PAMELA B.I'm on the phone with your company right now making a formal complaint horrible
NICOLE R.i had a great experience from start to finish
brian P.They try to cheat on me about damages. Rude location.
SERGEY L.The property looks trashy and could use a facelift
JAMES L.Customer service was excellent and I was in and out in less than 10 minutes.
DONNA M.Y'all were great
VICKEY P.When I got there I had to go inside and do everything over from what I on the contactless check in
JARONDA W.