I'm guessing that you are asking what Fuel Right can do to improve and not U-Haul. Fuel Right's employees were both excellent, depending on what my bank tells me over the next week. They didn't try to fuck me over, like most U-Haul dealers that I've heard about. I took pics, so I made sure I had evidence for things like where the gas gauge was when I rented it, mileage, exactly what was in it, dirty/cleanliness, and the sticky cup holders. I didn't like that the store looks horrible on the outside and inside, they sell weed ðŸ˜¡ðŸ¤¬, and the bathrooms were horrible! It was a very old truck. Manual windows, very old radio without an aux port or bluetooth, and it was the stick shift type of automattic. Wipers bounced when I used them, screws were left in the truck, and a washcloth was in the truck. I'm thankfull that she lent me a broom. I expected to have 2 free rental ratchett straps or 2 free rental moving blankets, but oh well.... I was prepared for that. I know U-Haul is money hungry and won't include anything with a truck rental but still, WOW!!! What a rip off!!! The truck was definately older than 2006, maybe even 2003, or 2000!!! Seriously!!! The worst part of all was the fact that I had to drive from Salina, OK, to the west side of Claremore, OK just to find a 15' truck!!! I expected Pryor, OK to have one! I was told by employees from 2 different locations that U-Haul is too lazy and too cheap to disperse their trucks properly around the area. Wow.... That really sends a message of how shitty U-Haul is and that you DO NOT CARE about your customers! You only care about MONEY!!! Plus, it was extremely overpriced!!! In conclusion, I liked the store more than the U-Haul company itself. That's really sad. I definately don't want to do this ever again and hope I don't have to use U-Haul again.LAROY L.
Customer Reviews for Fuel Right Claremore
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Claremore, OK 74017
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 8h pm
Heures d'ouverture spéciales
- 12/25/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gail M.
The rep was fantastic, great help to us on a busy night!CHRISTOPHER L.
No Problems / Helpful StaffJames N.
everything was great and sale man was helpful and nice. i like the online setup too thank you all. will be getting one again this sunday. thanks againDEWAYNE W.
great customer service! thanks!DONNA M.
Being able to drop the uhaul at a different location then where you rented it from, because I had to return it to the location where I picked it up from, it caused me to go over 100 miles and be charged more.AMY J.
Maybe set up appointment time so people just walking in to rent doesn't cut in front of the person already waiting for truck they rented.Carol C.
Le client n'a pas laissé de commentaire.Ryan M.
Le client n'a pas laissé de commentaire.JASON M.
Le client n'a pas laissé de commentaire.MORGAN M.
Gave me the wrong numbered equipment and caused a headache at the coalton drop off location.ANDREW B.
Le client n'a pas laissé de commentaire.Jeremy H.
Le client n'a pas laissé de commentaire.SHELLY B.
Le client n'a pas laissé de commentaire.CRAIG W.
Le client n'a pas laissé de commentaire.VANDA B.
Le client n'a pas laissé de commentaire.DOUGLAS B.
Le client n'a pas laissé de commentaire.RONALD S.
Location needs a 15 foot truck. I ended up getting a 20 foot instead.Ching C.
Le client n'a pas laissé de commentaire.Micahel B.
Le client n'a pas laissé de commentaire.KENNETH P.
Uhaul said it was my closest destination. Made me go over my miliage and had to pay extra.Isaac P.
Le client n'a pas laissé de commentaire.Marsha K.
The person who attended was excellent, high marks for him. The truck and its use were way overpriced, and had none of the new things that other uhaul trucks already have (power windows, cruise control, etc.) I will certainly look for other places next time.IAN F.
Le client n'a pas laissé de commentaire.HOWARD W.
Le client n'a pas laissé de commentaire.Maria L.
Very kind and helpful folks! Thank you!!! All around awesomeMICKIE S.
Le client n'a pas laissé de commentaire.STEPHEN G.
great people, fast service!Christopher H.
Very professional service. Will highly recommend them to anyone who needs this service.RALPH R.
Le client n'a pas laissé de commentaire.Kent L.
The truck rented had a extremely worn tire and I was lucky to have gotten as far as I did with it. I saw it had less tread than the others, but could not see the bald side when I inspected before departing. An excellent service provider out of Seagraves, TX put a new tire on so I could continue. However, a three hour delay to what was already a long day. Not happy with UHAUL letting a tire like that stay on a truck . Expected better quality and dependability.JIM G.
Everything was just fine. The lady in Claremore was excellent. No complaints here.LARRY B.
Did nii ok t have all of the requested equipment. Second time even though both time scheduled one week before it was needed.GEORGE B.
I have used uhaul for every move but one and that was because I was unable to rent one from the local dealer because none were available and I was on a time constraint. I've always been very happy with my experiences.David M.
Well have a reciept of paid in full but still yet 3 days later u-haul as an additional 7,69 $ pending charge on my bank acct. For I dont know what for.MASHALA K.
When I dropped off my rental, unfortunately uhaul had charged my bank account for double of what my final bill was. When I talked to the woman behind the counter about it, she was very pleasant and very knowledgeable about who to call and how to fix the problem.CAITLYN L.
They guy at this location was awesome!!! Thank you for all the help!APRIL V.
Fuel right was amazing, the problem I have is with uhaul. I called uhaul support center twice, first time to make sure my order went through, the second time to make sure all the equipment would be there. The agent assured me it would be and someone from uhaul would call me by 6pm to confirm. No one called me. When I got to fuel right Randi told me she personally had to hunt down an appliance dolly by calling every other uhaul vendor in my city. There was glass all over the cab that she personally had to clean up for me. I drove across town to get my appliance dolly and loaded it in my AVEO HATCHBACK to avoid putting miles on the truck for something I was already promised. I was four hours late getting the truck back and I had a 30 $late fee PLUS an extra day which I find insulting after four vendor clerks did everything to make sure Uhaul looked good. I don't think I should have had to pay for the extra day considering the inconvenience of having to drive across town to pick up equipment I already paid to be with the truck in the first place and was told by someone at uhaul it would be there. Fuel right is not to blame those folks were awesome. I'm upset with uhaul.Cynthia R.
While my experience with the pickup location was a disaster, my experience with the drop off location was fantastic; check in was a breezeMeredith E.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Albert C.
Fast service. Highly recommend.ROBERT B.
Amanda is absolutely great. She was the sweetest kindest knowledgeable young lady we have dealt with that U-Haul throughout our lives. What a pleasure she is. Always a smile thank you so much AmandaMichael N.
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.HAROLD M.
Spray strap tensioners with lubricant on car haulerross H.
Le client n'a pas laissé de commentaire.CHRISTINA C.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Michael J.
The truck was clean and looked nice; however, the exhaust pipe has been spliced together which made a terrible whistling noise because the splice crashes then spliced exhaust pipe broke in half creating a HORRIBLY LOUD roar from the exhaust to the point you couldn't hear the radio and carbon monoxide in the cab. This was for a 1 000 mile trip...miserable. Also, we drove in torrential rain and the tires were worn to the tread markers which was stressful. The oil required changing per the dash notice. The back door leaked terribly and in the back half of the truck all our belongings were soaked. This truck made for an extremely long trip. Disappointed and frustrated.Bruce M.
Le client n'a pas laissé de commentaire.JAMES O.
This guy went above and beyond helping me.gary I.
Le client n'a pas laissé de commentaire.Bryan B.
YOU NEED TO GET YOUR COMPUTER SYSTEM FIXED. I DID NOT RENT THIS, BUT YOUR COMPUTER SYSTEM TAGGED MY NAME TO IT.Tamra I.
Le client n'a pas laissé de commentaire.KYLE ANTHONY L.
Le client n'a pas laissé de commentaire.KEM C.
Staff was very friendly and helpful. Really appreciated them taking the time to answer all of my questions.Bryan P.
Le client n'a pas laissé de commentaire.Mary H.
Le client n'a pas laissé de commentaire.Cheryl T.
Update your website it said your autotransport trailer you fit what I was hauling and it didn't fit comfortablyDEREK J.
Le client n'a pas laissé de commentaire.LEONARD L.
Le client n'a pas laissé de commentaire.James F.
I never use anyone else in Claremore anymore. I will always use Fuel Rite on Holly Rd. The staff is friendly, helpfull, courteous, & knowledgeable.Anna P.
When I checked over the UHAUL there was a little less than 3/4 of a tank and I reported that to the staff. I was told it was fine, just fill it back to where I used it. I feel like Roadside Assistance should have automatically been covered by UHAUL. They should have roadside assistance automatically with their vehicle as a one time use for the customer. The UHAUL got stuck over no control of my own, and I was out 130 which was my grocery money for the month.Krystle F.
Le client n'a pas laissé de commentaire.James S.
This is the 2nd use of this facility in the last 5 months. And will use them again.Anna P.
Le client n'a pas laissé de commentaire.George P.
Le client n'a pas laissé de commentaire.Valerie B.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Levi H.
Very courteous and prompt and knowledgeable customer service.David B.
Le client n'a pas laissé de commentaire.Autumn C.
Credit card information was given when the reservation was made. However, the information was not communicated to the next day's staff member, so there was some confusion when the customer went to the store to get the reserved truck. Except for this miscommunication between store staff, the main takeaway (renting and returning the vehicle) was positive..STEVE H.
excellent service. helpful friendly staff.mary G.
Le client n'a pas laissé de commentaire.MARK W P.
Le client n'a pas laissé de commentaire.Glenn K.
Le client n'a pas laissé de commentaire.Maggie H.
Excellent service, especially in claremore ok. Merci encore.Kim M.
The lady that helped me was very helpful, professional, it saved me money, didn't have to call a wrecker, thank you UhaulMichael Q.
Le client n'a pas laissé de commentaire.DAVID F.
Trailer leaked rainwater, damaging a piece of antique furniture. Claim has been filed, waiting on response.Don C.
First time dropping off here. It was a little before 10:00 pm and I was concerned about having to do the 24/7 with the app. Even the store was closing in a few minutes the guy came out and helped me get the return cometed. I was so exhausted from loading/unloading.....it sure was nice to have a speedy carefree return. Thanks Fuel Right Guy!!!!Kenneth H.
better trainingpaul B.
If you are in the claremore area i would highly recommend this location or Meadows! Both angel and Jessica helped me out when i was in a bind! I appreciate both of you!Megan W.
Le client n'a pas laissé de commentaire.Don S.
Love AngelWire D.
Le client n'a pas laissé de commentaire.Valerie A.
Le client n'a pas laissé de commentaire.Jerry W.
fixed the issue immediately. Would definitely recommend.Kayla R.
excellent serviceruth L.
Everything was excellent and we only ended up driving 8 miles so we were supposed to get a refund of part of our money. We still haven't yet, but we are hopeful it will happen today. Thank you so much, The Crakaalswalter C.
Chris was a pleasure to work with.Michael L.
There was only one person running the store and having to handle the U-Haul rentals, which I didn't have a problem with at first. But when it came time to hook up to the trailer I rented, that person had moved on to help a gentleman behind me in his pickup paperwork so my and my daughter were trying to load this trailer ourselves. After seeing our struggles, the worker and the man she was helping finally came out to help, and she showed us how to hook the chains up to make the trailer easier to lift. It was sitting right on the ground and not blocked up where you could even back up under it. I didn't realize I had the wrong ball on the back of the truck so we weren't able to hook up to it. I left and went home, put the right size ball on the truck and went back. This time my daughter and I loaded the trailer by ourselves and the person in the store never even came out to help us. Very nice lady and very nice store, but don't expect much assistance in loading.Toni M.
I think you should rethink the mileage allowed! I went pretty much direct from the rental store to my house and then to return and was over miles. . .that's not right! Should have enough allowed to cushion a move.Dorthy S.
I was charged twice for an extra day rental. I had paid for the extra day when I picked up in Olathe, KS. Even though I told the gentleman in Claremore, OK. I had paid for it already, he still charged me again. I would like to get my money back for this please.George P.
Le client n'a pas laissé de commentaire.SAM B.
Very friendly and helpful.Ronald H.
Le client n'a pas laissé de commentaire.Rodney M.
Le client n'a pas laissé de commentaire.Wire D.