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Erin R
Customer Reviews for Full Service Diagnostics
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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I had to unhook the trailer myself after the guy Chris told me where to put the trailer. Stood buy the forklift knowing I was pulling over to unhook. Not a big deal for me to unhook it but this location literally did nothing except answer me when I asked where the trailer goes. Pick up Reno was very professional and helpful, not this place in Apple Valley.
Darren HFantastic
TRACY DWe filled the gas to where we got it before we retuned it. We took photos when we picked it up and got charged $19 for gas. Also, we picked up a dirty truck. Returned it back cleaner than we received it and got charged a $25 cleaning fee.
marc vI just received a receipt for fuel when I was received the truck with only 18 miles left. I bring it back with 1/4 of a tank fuel as requested and I get charged with it. I have photos of the entire thing. Not renting from uhaul again
Adrian RTerrible service for a U-Haul rental! Poor customer service from the staff and they wanted to add a fuel service fee stating that I returned a truck almost on empty when I had returned it exactly as I received it!
Amanda CBest Place ever to rent
Brian CThe wheels on the dolly came off
Connie Tvery helpful
Dorothy MI had requested a dolly, but the dolly was not there, and the location was closed despite all the signage saying they would be open that day. This made my move very difficult and I will probably have to rent another truck to finish costing me a lot more than expected.
Will BJesse seems to be in a rush to get me out of there. Did NOT clarify all charges on the contrsct. Her Customer Service skills is the worst I've ever seen. WHY IS SHE THERE!
MARIO OS.O.
Lucretia JThe van smelled like animal and animal pee inside. Hair all over the seats. Dust all over the dashboard. This location also tried to charge me for 2 days rather than 1. I had it 2,5 hours and drove 18 miles. It's $19,95 a day but they charged me $39.90, plus the $13 for the 18 miles. They also did this to a friend of mine. I will never rent or suggest this place to anyone. Corporate office refunded me the $19,95 plus tax and was very helpful and apologetic. Full service diagnostics is NOT the place to rent a uhaul.
Jon DStaff at the pick up location was extremely friendly. Complaint: at the pick up location, they store the trailers in an open field (not fenced) not even close to the office AND there was dog droppings all over the ground where the trailers were parked. We tried to step over the droppings but there was so much, hard not to step on it…DISGUSTING!!! Trailer was old, had a lot of dings (marked with "X's", the back door was extremely hard to close and hold down to lock. We ended up having a flat tire on the road because the tire was completely bald on the inside part of the tread. Roadside assistance ended up replacing 2 tires due to baldness.
Rodd SWhen we arrived they did not have the additional equipment we had rented. So they sent us to another facility to rent them which took about 30-40 minutes. The lady who helped us was incredibly sweet though, she really did her best given the circumstance. We understand things happen, but it was very inconvenient for us given our tight schedule.
Ian KFast friendly
Doreen GOdometer reading was incorrect...they should be to ones to verify every time. Vehicle fuel was on Empty!
MARIO OClean truck cab and enclosed truck bed. Liquid spilled on steering wheel and in area to put furniture.
Alice WAfter they insisted we return the unit by 7am for another renter, although our contract was for 8am, I returned the unit in time only to find the place wasn't even open until 9am. I told them to service the breaks before renting to another family, but it seemed they are more interested in renting then safety.
Christian GStaff is friendly and helpful and got us checked out quickly.
Beatriz SWas not the original location that I originally selected. Did not have all the equipment that I had originally requested. Had to go to another uhaul location to get what I needed. In fact the original location that I had selected. Changing my requested location is stupid especially when the original location had 5 of the trucks that I reserved. Maybe Penske has better customer service at the pickup location.
Reinhard RThe lady there was excellent and super knowledgeable! I would recommend anyone to rent there. She is excellent with a smile!
George AI don’t understand why I was charged 3 days of rental for 24 hours of use
Adam HI believe I was overcharged for my rental... 26 foot truck, for 4 days, 200 miles (approximately)... Charged $464+ on rental; then an additional $294 on return (with a full tank). That's NOT what I was told/expecting!
Mark WDisappointed
CODY LThe office is listed as suite 10, it's actually suite 1. I wasted a lot of time trying to figure this out, and after not being able to find the first 2 trucks, I found one that had just been turned in and hadn't been cleaned yet. Not the locations fault, but maybe the address on the uhaul.com page can be updated to keep it from happening in the future.
Troy BExcellent service!
Douglas STell the customer that the rental is due back in 24hrs. I myself wasn't sure how long I had to bring it back I didn't see that anywhere in the office or high light it on the paperwork. Nice employees!
SCOTT SRented car dolly for 24 hour period. Picked up at 9am and returned a few hours later. My receipt arrived in email a couple days later and it indicated I had rented 2 days. Jessica at the rental place helped me on pick up and return. The business is so busy they can't help customers in a timely manner. The car dolly had a strap that was torn half way through. The strap ratchets have not been serviced ever. A little oil is all they would need. I will NEVER rent from this location and will reconsider renting from U-Haul in the future considering this experience.
CHRISTOPHER MWorst drop off place and instructions were not clear enough for drop off
Jason MThe people in this place were friendly, helpful and efficient. The smell of popcorn in the office was wonderful.
John MBest uhaul dealer in high desert great customer service.
JESSICA Bthey guy there went above and beyond what anyone would expect, the girls were nice too, but this guy went way out of his way to find me a truck and I cant even begin to tell you how appreciative i was for his help, so unfortunate i cant remember his name!! tall and skinny give him a raise!!
JOHN KNa
AUGUSTINA DOnline pick up did not work properly and caused frustration and confusion. Ended up redoing everything inside office with staff. I rate the online process zero stars. I rate the staff that helped me five stars. Corporate needs to get rid of their online system and just go back to working with people! The truck was great. We had no problems with it on our drive from California to Maryland.
Janice RAmazing customer service and great people. Would definitely be coming back here to rent again. Jessica is the best!
BRANDON REquipment (dolly and moving blankets) were not available, even though it was reserved and paid for.
Dominic MWent to pick up a trailer that was reserved and when I arrived I was informed it was broken. I had reserved it a week prior why would I not be informed on the day of? I then had to rent a truck and spend more money on moving.
ANTHONY RGive them a refund if you can’t meet the terms of the contract.
Jacob RVery friendly--someone backed up the trailer for me ;)
Jennetta BHave dedicated staff that work the uhaul rentals instead of running there own shop and train the employees on how to rent equipment and use a printer. Truck was patched together piece of junk that had no fuel below the empty line and insisted that it had to be that truck I rented even though there were plenty of other units available.
David PThe workers were all very nice and professional. The truck ride was a little on the bumpy side. I would recommend to friends and family.
Pam SThe U-Haul representative behind the desk wasn't very knowledgable. She made mistakes in dealing with my credit card data. The errors made if difficult to purchase insurance.
Thomas LSILL WAITING FOR HITCH HAD APPT FOR APRIL 27TH!!!
Charles SNothing always great service the gals are very nice, friendly, get up in and out quickly, waiting room and office is always clean
LEANN MVery friendly and profecional service.
ROY MNo recommendations for improvement, easy location to find, customer service very professional.
Andrea SThe most friendly staff ever
Milinda B