Staff is friendly and helpful and got us checked out quickly.
Beatriz S.
Customer Reviews for Full Service Diagnostics
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was not the original location that I originally selected. Did not have all the equipment that I had originally requested. Had to go to another uhaul location to get what I needed. In fact the original location that I had selected. Changing my requested location is stupid especially when the original location had 5 of the trucks that I reserved. Maybe Penske has better customer service at the pickup location.
Reinhard R.The lady there was excellent and super knowledgeable! I would recommend anyone to rent there. She is excellent with a smile!
George A.I don't understand why I was charged 3 days of rental for 24 hours of use
Adam H.I believe I was overcharged for my rental... 26 foot truck, for 4 days, 200 miles (approximately)... Charged $464+ on rental; then an additional $294 on return (with a full tank). That's NOT what I was told/expecting!
Mark W.Disappointed
CODY L.The office is listed as suite 10, it's actually suite 1. I wasted a lot of time trying to figure this out, and after not being able to find the first 2 trucks, I found one that had just been turned in and hadn't been cleaned yet. Not the locations fault, but maybe the address on the uhaul.com page can be updated to keep it from happening in the future.
Troy B.Excellent service!
Douglas S.Tell the customer that the rental is due back in 24hrs. I myself wasn't sure how long I had to bring it back I didn't see that anywhere in the office or high light it on the paperwork. Nice employees!
SCOTT S.Rented car dolly for 24 hour period. Picked up at 9am and returned a few hours later. My receipt arrived in email a couple days later and it indicated I had rented 2 days. Jessica at the rental place helped me on pick up and return. The business is so busy they can't help customers in a timely manner. The car dolly had a strap that was torn half way through. The strap ratchets have not been serviced ever. A little oil is all they would need. I will NEVER rent from this location and will reconsider renting from U-Haul in the future considering this experience.
CHRISTOPHER M.Worst drop off place and instructions were not clear enough for drop off
Jason M.The people in this place were friendly, helpful and efficient. The smell of popcorn in the office was wonderful.
John M.Best uhaul dealer in high desert great customer service.
JESSICA B.they guy there went above and beyond what anyone would expect, the girls were nice too, but this guy went way out of his way to find me a truck and I cant even begin to tell you how appreciative i was for his help, so unfortunate i cant remember his name!! tall and skinny give him a raise!!
JOHN K R.Na
AUGUSTINA D.Online pick up did not work properly and caused frustration and confusion. Ended up redoing everything inside office with staff. I rate the online process zero stars. I rate the staff that helped me five stars. Corporate needs to get rid of their online system and just go back to working with people! The truck was great. We had no problems with it on our drive from California to Maryland.
Janice R.Amazing customer service and great people. Would definitely be coming back here to rent again. Jessica is the best!
BRANDON R.Equipment (dolly and moving blankets) were not available, even though it was reserved and paid for.
Dominic M.Went to pick up a trailer that was reserved and when I arrived I was informed it was broken. I had reserved it a week prior why would I not be informed on the day of? I then had to rent a truck and spend more money on moving.
ANTHONY R.Give them a refund if you can't meet the terms of the contract.
Jacob R.Very friendly--someone backed up the trailer for me ;)
Jennetta B.Have dedicated staff that work the uhaul rentals instead of running there own shop and train the employees on how to rent equipment and use a printer. Truck was patched together piece of junk that had no fuel below the empty line and insisted that it had to be that truck I rented even though there were plenty of other units available.
David P.The workers were all very nice and professional. The truck ride was a little on the bumpy side. I would recommend to friends and family.
Pam S.The U-Haul representative behind the desk wasn't very knowledgable. She made mistakes in dealing with my credit card data. The errors made if difficult to purchase insurance.
Thomas L.SILL WAITING FOR HITCH HAD APPT FOR APRIL 27TH!!!
Charles S.Nothing always great service the gals are very nice, friendly, get up in and out quickly, waiting room and office is always clean
LEANN M.Very friendly and profecional service.
ROY M.No recommendations for improvement, easy location to find, customer service very professional.
Andrea S.The most friendly staff ever
Milinda B.Excellent customer service. !!!!
Mark R.Great Service
Brian C.Truck was still hitched to trailer and upon loading, the top left wood slat was cracked that had blanket bag was attached to. And had to drive second trip because the tow dolly I had ordered was not available. Adding 300 miles to my mileage.
Scott J.The Apple valley location was great and the customer service was perfect!!!! The original location in ontario was the worst ever!!!! They called me the day before I was to pick up my rental and told me they would not have what I need for my reservation. This was A very big deal for me as my plans were to leave the next day. There was effort to help me. They said if I want one there was one in apple valley or big bear and I needed to go go and get the equipment. This was the worst ever customer service I have ever had with uhaul!!!! I had to drive three hours out of my way to get what I had reserved!!!! This was very poor customer service!!!
Michael C.I would say wash them when I got the truck it was dirty.
Simone B.The customer service sucked and the lady was rude when I complained about how much money I losted, she didn't care, and I didn't need her too, I was just expressing my experience. I will never rent or go to this particular uhaul location. Ever!!!
Latrice P.The staff is so friendly and helpful will never go anywhere else!!! Toni the one in the office made it as easy and painless as possible. Thank all of you
JESSICA B.If u bring the truck back with more fuel, should reduce the overall price of the rental. They shouldn't b able to keep the extra gas that u paid for, and not get reimburse. Not cool, but charge me for going over miles.... kind of a RIP off...
Deon D.Best experience ever
Brian C.Clean, fast and efficient.
Christopher S.