Le client n'a pas laissé de commentaire.
Yovana G
Customer Reviews for FunJumps USA LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing wrong with the truck or location but I was told to leave 5/8th of gas and when I actually got into the truck it was empty. Meaning I had no gas to start and had to fill up before I could even use the truck. So much extra money spent that didn't need to.
Amya RUnfortunately the trailer that I rented was not suitable for my load. I notified the rental location within 20 minutes after I picked up the trailer and let them know that I was on my way to return it. On return, I was told that UHaul would charge for a full day rental even though the trailer could not be used and was quickly returned. Location staff were understanding but I was told that financial decision on charges were out of their hands. Disappointing that a full day charge was incurred.
BRIAN DThe entire process was amazing. It is the best U-Haul experience I've ever had the staff there addressed my concerns and questions. I would definitely rent here again.
trent VI had a great experience and loved the staff! I would recommend and use them again.
renee bGreat Experience!
Matt JWe reserved a 20' truck 3 week in advance of our date needed. We received a confirmation for the truck at the 3700 Ambassador Caffery Pkwy location in Lafayette, LA. On the date of the move, we were told that the reservation had been moved to a different location (3136 Johnston St, Lafayette, LA). We had not been notified of this move. Upon arriving to the new location, we were told it had not been reserved. They also told us we could only get a 15', when we had a confirmation on a 20'. This delayed our move.
chris fNo room to park the big truck at a very busy area , no one was there to help, or signage to instruct drop off customer what to do or where to park, and no one answered the phone number on the contract. They need to let people know that they close at 4 and put on the contract where to put the truck if no one is there
William BIn my opinion, everything is fine as is.
Joseph WBut only because of fun jumps staff. Had to go to U-Haul place on ambassador caffery to rent a dolly. They said they couldn't rent to me because I had picked my truck up at a different location. And then they said they also couldn't rent me one because it was a one-way move. So I had tcouldn't rent to me because I had picked my truck up at a different location. And then they said they also couldn't rent me one because it was a one-way move. So I had to go back to the place the jump place and they said that was BS, I was very disappointed in this, and I know that they were lying at the ambassador Caffrey place
laura Gthe original spot indicated that the truck was available. then we were notified we had to move to another location. so better inventory control, but it turned out not to be a big deal.
JEFFRY LI reserved an appliance dolly and the location didn't have one. They called the nearest actual U-Haul location and they didn't have one as well. Customers should be advised prior to picking up the rental when items aren't available
TOMMY CWhen I picked up my U-Haul, the check engine light was on. Tried to contact the location. Can I get a hold of anybody multiple times when I got my receipt from U-Haul found out they added extra charges U-Haul when I refund the money because the location will not refund the money, even though they're the ones that charged me the extra money And I did not get a receipt from the location saying my U-Haul was checked in and so I contacted U-Haul about the situation
Theresa MWouldn't change a thing. Very nice people and great experience. Friendly. Even showed off his car that I wish my wife would let me buy!
Stephan BVery nice folks.. lady that check me out was really kind
Curtis ETrailer extremely worn down. It however, worked well. Hours of operation at this location is 10 am till 4 pm....very difficult to get in and out the city with these limited hrs. Very pleasant and helpful staff.
Michael BCustomer service was excellent. I will use this location again.
Angelle BPoor customer service.
George Mreserved truck and auto transport, only truck was available. i had to drive 30 minutes to another uhaul location to get an auto transport. reservation was made 3 days prior to my need, would not recommend to a friend.
Norman DWas supposed to be open for drop off until 5, no one was on site at 4:45. Called, was told UHaul section of the business closed at 4 after we rushed to get there to have in person check out. Was charged $25 cleaning fee! Total bogus charge & exactly what I was trying to avoid by doing in person check out instead of just leaving it unattended. Have complained to UHaul with no response.
Brian SGreat customer service & convenience highly recommended!
Leroy SI was charged out of nowhere for a second day that I did not schedule. I was very clear that the U-Haul was for six hours. Not 24. The truck was returned 5 hours into the rental with the fuel level it was picked up with.
Elijah MVery friendly customer service.
Jaime CGood service
Aurbey tThe Owner was very sweet and polite and helpful
Quiantella LI still cannot get the exact total for my rental and its been more than a week since I rented the vehicle
Carl GDrop box kinda out of sight… we walked around a bit looking for it
Monica BNo improvement needed.
Marissa EWhat I was originally quoted for versus the actual bill tripled in size. I definitely would not rent for this place ever again. I took off safe move and some how I was charged 28 dollars for it when it was not on my reservation which I guessing it was added on at the register. So from 40 dollars to 110 dollars.
Taylor CMy receipt is incorrect and I was over charged for my rental truck contract 26933613.
Terry Fnothing
Davy dThe guy seemed friendly enough when he realized we were there after ringing the bell for service. Then acted like he would check in the uhaul before we left (but didn't) we were a little confused and asked him if anything else was needed and he said no. Just asked if everything was there and clean. We said yes everything was the way we received it....then got charged a cleaning fee when there was nothing dirty or needed to be cleaned. We literally used it for a 4 hour window to move a washer and dryer. So ridiculous!!! Will NEVER use this location again, complete scam
Derrick MThey were very knowledgeable, friendly and helpful.
John GHorrible experience. Website let me reserve the truck to be picked up at 7:30 am, I get there to pick it up and am then told I'm not allowed to pick it up until 10! Threw off the entire day and I didn't get to finish moving in time for drop off.
Chase LFiled an official complaint with UHaul against the site location…never received a phone call the evening before, as indicated on/line, and site owner did not care to discuss this. Our rental truck was not ready when we arrived for pick-up, and we could not use the 24/7 feature because the site had not checked the truck in from the previous rental. I had to ask to extend the return time since we got a late start. First time Using UHaul, but sites like this one definitely give than a bad name. I will NEVER use this site again!
Lonnie DThis location went above and beyond to help get me a truck when the one I reserved was not available. I appreciate it so much!
Allyson PBe honest and stop lying on paperwork to get more money from the people who are renting it. Mileage on paper was different than mileage on dash. Plus they charge me a after hour fee when I went there doing business hours and they wasn't at the office so they waited to process the return a couple mins after they closed for the day
Christopher TI didn't catch his name, but the guy who checked me in started off patient and helpful then progressively became rude. His comment, "I have work to do," when I took a moment to read through the contract was uncalled for and made it seem as though I was inconveniencing him.
Kaylon EKeep it up.
Robert AGreat location. Friendly and easy to work with.
Steve SService sucked. Lafayette owner was great, but austin sucked. No lead way. Nothing. Fix your delivery service.
Tanner KI was unable to use the mobile app to drop truck off after hours, so had to wait until they were open.
JANICE RThe steering wheel was in serious need of alignment. It was very difficult keeping the truck Straight. In addition, the passenger side window would slide down from all of the vibrations while driving.
Nicholas GStop using dealers and own your customer's experience. Uhaul was once a great company.
Corey HI had specifically requested to pick up from a U-Haul location and in-person pick up. I was notified that I was transferred to a different pick up location, but when I called that location they told me that I was mis-informed. I had to be on hold calling anyone from U-Haul that I could think of for over an hour before I was finally able to get in touch with someone who could tell me where I was supposed to pick up my truck. THEN the opportunity to pick up in-person in front of an actual person was taken away from me and I had to use the online check in option. I don't have the luxury of many resources and their process of authenticating by calling multiple phone numbers that are not already registered under the order was ridiculous. I arrived to pick up my truck in the parking lot before my scheduled time, and didn't get to leave until about an hour later, once we were able to finally get through the online check-in. That's absolutely unacceptable. I am throughly dissatisfied with the pick-up portion of my order.
Robert MLisa was very friendly and confident on renting the equipment. Will definitely refer others to this location and rent from this location in the future.
Raymond C