Évaluations des clients Furniture & More

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Furniture & More

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Aaron H. le

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Need to clean the ashtray

chris A. le

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Le client n'a pas laissé de commentaire.

jaqueline D. le

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This place is a RIP off! They charged me twice! Only used it for 8 miles and they charged my debit card 90.00 !! I should of listened to my son when he read the bad review on this place! I'm very angry with this reputable so called !

James S. le

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Waited until location to open so I could have human interaction. The person at the store said they couldn't help me and I should do mobile check in. Also, they had the wrong dolly in the truck, but since the person didn't want to help me, I took the wrong dolly anyway. If I ever have to pick up from this location, I would CANCEL my reservation.

Alexander F. le

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Le client n'a pas laissé de commentaire.

Rich M. le

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Le client n'a pas laissé de commentaire.

Gina I. le

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Person did not know how to process rental or payment.

Meghan B. le

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They gave us the wrong truck

George J. le

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Worst experience I've ever had renting a vehicle

Jessica H. le

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-We get there and guy says he doesn’t do U-Haul and that the guy that does isn’t there so I have to come back after 4 when reservation is at 10:00 am! -we had movers scheduled and were paying them to sit in our driveway due to there inability to do there job! -then I called 800 U-Haul and they said he had to do it and called the store employee. -Store employee calls some guy on his cell phone on speaker and asks me all kinds of personal questions: credit card number, exp, DL #, DOB, address...with customers in the store listening! He proceeds with this even after I say I am uncomfortable giving this information out loud and having him repeat it over the speakerphone! -They were both very rude -I didn’t get contract -He didn’t walk around for damage, miles or gas or go over any information. -I called in and reported this -customers behind us were trying to rent a U-Haul as well but after seeing this ridiculous process got upset and then the guy on the phone hung up on them and the customers walked out upset. -he changed my drop off location -Truck had 1/2 tank of gas only but when I called they said he marked full! Overall this was a terrible experience!

James O. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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yeah, 38 minutes late. luckily the contact via uhaul was a nice person and offered $$ off of my rental. otherwise avoid picking up at this location at all costs

GARRY M. le

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She wouldn’t help me when I arrived and then I had to do her job for her, see above. Not a good experience.

Mary A. le

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Le client n'a pas laissé de commentaire.

Tameko B. le

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I was overcharged! I reserved pickup at another location! Uhaul changed location! I spent over an hour at Jackson St location and I had to contact Uhaul because transaction would not go through! Reserved 10ft truck with dolly which totaled $151. Dealer didn’t have dolly so Uhaul took it off reservation in order for transaction to go through. I ended up paying $153! I feel I was over charged! Dealer spoke very poor English! Very Bad and Stressful experience!

Robert F. le

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Need sign near street to advertise where haul office is located.

william P. le

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the store was in a bad area that I would not go to at night!!The staff had no idea how to work the computer and could barely, speak English. Had to call the coparent office to get help. The regional manger had to come into the store to correct everything. I was very up set on how long it took and the unprofessional the staff was.

jillian H. le

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The location I picked up from was 116 E. Jackson St. in Joliet, IL. The U-Haul truck I picked up was clean and nice, but the location I went to pick it up from was a horrible area in Joliet and I felt extremely unsafe. On top of that the lady who checked us out took about 45 minutes to get us going because she did not even know what she was doing and was very rude to me and my parents. I would not ever recommend anyone to this location and I think this location should not allow U-Haul pick up or drop offs anymore.

Andrew B. le

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Don't change pick up location to a place 20 minutes out of the way from where I wanted the truck 30 minutes before pickup time.