Yes, this store manager was quite proficient with everything, but my opinion of UHaul as a company is quite poor. First, I had reserved a truck and trailer on Gilbert rd in Gilbert and then was sent 9 miles away to this other location for the truck...only. For the trailer I sent 12 miles to another location in Mesa, which took an hour to get because the business proprietor had not been properly trained yet. In my destination of LA, I had to take the trailer all the way to Crenshaw in LA--quite a drive in LA. I also find that the closest Uhaul self storage in 7 miles away, so I just got another storage place--with an offer of first month free anyway. upon returning the truck in Santa Monica, I am told that I gone 39 miles over my allotted amount, for a charge of $39 plus tax. I question your odometer over this. I did visit my Aunt in Indio, 3 miles off freeway and 3 back totaling 6. Then there was the trip 12 miles to Crenshaw and 12 back for 24. Then 6 or so more in Santa Monica for storage and truck return. This comes to 36 give or take. Upon renting I was told I would get 60 extra miles over my 407 estimated distance of my journey. This indicates that the truck's odometer to be off by more than 60 miles over my roughly 443 miles of driving, an error of 13,54 %. This is not okay! A partial refund is warranted.Kendall N.
Customer Reviews for Furniture Brat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Alexander P.
Le client n'a pas laissé de commentaire.James K.
Excellent customer service and would definitely support this business again.Ashley M.
Excellent service à la clientèle. Very efficient checking in & out. Truck was in great condition.Brandy A.
Le client n'a pas laissé de commentaire.JAMIE W.
Le client n'a pas laissé de commentaire.Zeus R.
Le client n'a pas laissé de commentaire.Alexander P.
Le client n'a pas laissé de commentaire.Donna S.
Phenomenal rental experience, would repeat!Haseen A.
Le client n'a pas laissé de commentaire.Adam C.
Le client n'a pas laissé de commentaire.Jayadeep K.
there was a slight problem with the transmission shifting from time to time.. did make them aware when I returned over all everyone was great. personable and professional on both sides of the trip thank you, best, Kenny StarKenny S.
The facility where I picked up the truck was nice place. The place where I was supposed to pick up the truck was a much larger facility and had truck but was told they didn't had to drive further to pick up the truckDaniel D.
Le client n'a pas laissé de commentaire.Marina D.
Le client n'a pas laissé de commentaire.Andy J.
Highly professional and efficient location.Brian C.
Le client n'a pas laissé de commentaire.Om J.
Le client n'a pas laissé de commentaire.ANDREA H.
Everything was great with the truck. There were issues with pickup location changes but Uhaul made it right.Russ J.
The best team, friendly Josh and copper great customer service skills. Always recommendLuis C.
Le client n'a pas laissé de commentaire.Ian B.
Low cost rental for 1st time customer, or emergency rental, $lori R.
Le client n'a pas laissé de commentaire.Rojelio Y.
Owner put wrong drop off time for trailer. Put 5am instead of 5pm. I reserved for 24 hours.greg W.
Great service all around!Scott S.
Le client n'a pas laissé de commentaire.Jeffery N.
Do not charge for gas when customer has already filled gas up to where it was when rental was provided.Trinity L.
Le client n'a pas laissé de commentaire.Raymond R.
Customer service was top notch, staff was very friendly and accommodating. Will definitely use Furniture Brat for any future U-Haul needs.Ted M.
Easy reservation process, pick-up was great. Moving is hell, but U-haul helped us get it all done. Merci.Sheila N.
Le client n'a pas laissé de commentaire.max T.
Not a thing! Good people!! Personable and efficient!! Best U-Haul location I've ever been to!!Ward S.
Friendly and prompt service. Thank you. The only suggestion I'd say is to have the inside of the back of the truck cleaned of debris before customer pickup. However, the accommodating staff took care of it immediately.KARL S.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Gary J.
This location was a better fit than my original drop off location. They handled my very well and I was on my way in 10 minutes.JOHN C.
Excellent customer service!Hugo A.
This location has somehow set my account on an alert so I can no longer rent, but for no reason????Alex M.
Le client n'a pas laissé de commentaire.blake D.
Super helpful and easy to work with.Marilyn J.
Le client n'a pas laissé de commentaire.Jason Y.
Le client n'a pas laissé de commentaire.ALICIA M.
Said I was good to go and then I see a $25 Cleaning fee?Rossin A.
Le client n'a pas laissé de commentaire.Luke L.
Le client n'a pas laissé de commentaire.Michael H.
Renting from Furniture Brat is a top-notch experience every time. They are fast, friendly and awesome to work with. I will only rent from this location because they are that good!Chad T.
This place is awesome. Best U-haul location that I have worked with the last 20 years I have been renting from U-haul. You should use this model of customer service as a model for all locations.Brian C.
Love the service at Furniture Brat!!Linda L.
Le client n'a pas laissé de commentaire.Teresea B.
Quick, efficient and helpful service.Kenneth T.
Le client n'a pas laissé de commentaire.Anna S.
Le client n'a pas laissé de commentaire.Jeremy W.
Le client n'a pas laissé de commentaire.Magdaleno M.
All went well. Thank you.Ann B.
Very professional, friendly staff. Would recommend this business for Uhaul needs...and the Furniture Brat is such a must to visit.Carol C.
Le client n'a pas laissé de commentaire.ROCH K.
Le client n'a pas laissé de commentaire.Orlando R.
No improvement needed service was excellent!BRENDA C.
Le client n'a pas laissé de commentaire.William S.
Already recommended it to a few close and convenient, and the support and help was top-notch. Nice to see Customer Service is still around! Merci.Vena H.
Le client n'a pas laissé de commentaire.Jason C.
Terrible service. The agent didn't answer the phone. I was charged double for no reason. I requested a review, it's been a week still no response.Ali A.
Very clean facility. Very professional, friendly staff. Will continue to only rent from this business for all my Uhaul needs.Timothy K.
Le client n'a pas laissé de commentaire.COOPER S.
Le client n'a pas laissé de commentaire.MARIE D.
The online reservation was easy to enter. The subsequent pickup of the truck was quick and efficient, as was the return. The two men who helped us at the Furniture Brat location were friendly and helpful. Merci.Joyce D.
The uhaul mobile app was a little buggy but I managed to get through it. I wasn't sure if it worked correctly when I dropped off the truckBradley S.
Le client n'a pas laissé de commentaire.Patti R.
I have rented from this establishment before and will do so again. Very professional and friendly.Brian L.
Friendly and professional and very easy to work with.David R.
Mark was perfect.Martin S.
Windshield was quite dirty.Kyle H.
Le client n'a pas laissé de commentaire.Gerald D.
Super helpfulTaylor F.
Le client n'a pas laissé de commentaire.Donald R.
Everyone was friendly, respectful and accommodating. Definitely recommending to all my friends for their outstanding customer service.Jenny B.
Le client n'a pas laissé de commentaire.Armando C.
Le client n'a pas laissé de commentaire.Teresa K.
Conner was great to work with, thanks!Robert R.
Excellent. These guys are the best!!!Roxanne L.
Great location, friendly staffPushpa K V.
Great location! Easy truck pickup and drop off!Teresa K.
This location went above and beyondMichael D.
Mark has excellent customer service skills and he treats you like family. I will rent from this location again if I ever need to in the future!Shalonda H.
Mark was amazing and so helpful!!!Taylor B.
Le client n'a pas laissé de commentaire.Jason B.
Lovely experience!Hannah B.
Good explanations and customer service.Gregory A.
Le client n'a pas laissé de commentaire.Loretta N.
When you say â€œtruck shareâ€â€¦. Uhaul needs to communicate this to the location to get this set up correctly. I waited almost 2 hours for them to open because Uhaul messed up. When you have help schedule for 2 hours. It also messed that up because they had another job to get to. Then at the end I get charged extra for mileage because I had to go so far out of my way to this place. Horrible experience with uhaul this time.SHELDON G.
Beautiful furniture store location and best customer service at any Uhaul be ever rented from.Marc N.
The truck was old. While clean, it had tons of wear and tear to the outside. It had almost 90k miles and ran rough compared to the rentals I've had with Penske. Penske is cheaper with newer trucks. I always thought of Uhaul as premier, but that's not my experience. I also had to wait on pick up and wait at drop off. Also not my experience with a Penske rental.Loretta N.
Absolutely nothing. These guys were the absolute best. So willing to help and troubleshoot any issues.David C.
Nothingâ€¦ great service. Very welcoming. Look forward to renting from them againDevin G.
Le client n'a pas laissé de commentaire.CLAYTON P.
Best rental experience ever from any UHaul in the countryJOHN T.
Nice people, and a convenient transaction.Robert D.
Le client n'a pas laissé de commentaire.Jay R.