Customer Reviews for Future Homebuyer Services
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

3

No one was there and I could not get into the truck without calling UHaul customer service and having a long conversation. I signed up to get the truck without contact. Uhaul moved the location I chose and when I was finally able to get into the truck here were no moving blankets or dolly that I had ordered. Then when I went to return the truck in San Antonio there was another long customer service call since the receiving location had no idea how to handle the fact that I had no blankets or dolly. I had to buy a dolly and my furniture was damaged since I could not find enough blankets around my house. I do not really believe it is a problem of the location but more a systemic UHaul problem..

Évaluation :

2

She was late opening. 10:00 And late getting there we had to wait 25min Awfull location. No signs. Went to three buildings to find which one was uhaul

Évaluation :

3

My reservation was for 7:30. I called and confirmed and added an appliance dolly. They explained that I would check in online because they were not open at 7:30. Got there and opened the app to find out that my reservation was incorrectly scheduled for 9 am. I did get help fixing it, but it was 8:15 before I got on the road. We were on a tight timeline anyway, so a 45 minute delay inconvenienced 6 people. The lock on the truck was not locked. When we returned the truck, we knew why, it took 10 minutes to get the lock to close. The online check-in was very nice and efficient, the additional 55 minutes due to reservation error and a poor quality lock cost you an excellent rating.

Évaluation :

3

The auto transport was not completely connected to the truck as said it was. We were extemely lucky...either of my sons could of been injured and the vehicle.

Évaluation :

5

n/a