Customer Reviews for El Paso Car Finder
(U-Haul Neighborhood Dealer)

Évaluation :

5

There was an issue with the pickup and our rep called and dig through the system until they figured out how to fix it.

Évaluation :

5

Easy pick up. No problems. Very pleasant.

Évaluation :

1

The guy hooked up my auto transport trailer and left both front wheel straps loose unattached. He rushed me out of the parking lot without giving a chance to inspect it. I noticed the straps moving from the mirror and pulled over to lock them down. Also charged me for a dolly but didn't give one.

Évaluation :

5

Rene was so helpful in selecting the truck we wanted to rent, gave us a tour of available trucks we can choose from, very nice dealing with him, and will highly recommend to.my family and friends in the future

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

Represent was rude and I got charged $15?for 3 leaves on a motorcycle trailer. Which I picked up like that at pick up location. The representative cursed at me and refused to give an invoice

Évaluation :

4

Great place. No problems at all. Easy to work with and price was right.

Évaluation :

5

Friendly and professional service

Évaluation :

2

I had to look for the employee to drop off the equipment. Employee did not assist with unhooking and placing the equipment on line with the other pieces of equipment. He made me do this. Instead of inspecting the equipment, he just asked me if I cleaned it out. Based on this interaction, an automated kiosk would have served this same purpose.

Évaluation :

1

I rented a trailer to bring haul my suv back from another state. Upon strapping down the tires one of the straps was too short evidently it had been torn. I was unable to strap one of the tires. I had to buy an additional strap the cost me 50 dollars all because the trailer was not properly inspected. This put me and my family at risk. Very disappointed and upset.

Évaluation :

3

Price was extremely high, I most likely would not do this again but my hands were tied, I was expecting some kind of deposit, my positive experience was your company allowing me to extend my return date because of weather, Chris in Rathdrum Idaho was an absolute true professional, Thank You Chris!!!

Évaluation :

4

Keep up the good work……

Évaluation :

5

Fast and friendly service was very pleased

Évaluation :

5

Rene was wonderful fast and friendly!!!

Évaluation :

1

The guy who was there to receive the truck was awful. Rude, clearly on a power trip, and tried to tell us we owed money for going over miles. Overall just rude and aggressive guy. 0/10. He should not work there

Évaluation :

5

First time using U-HAUL and was easy and reliable

Évaluation :

4

Double check condition of all tires. During my trip the front driver's side tire began to crown, and could have blown during my drive.

Évaluation :

4

The windows should have been clean instead of driving off with dead bug guts all over the window. I told the service agent the window shield is disgustingly filthy with dead bugs and he said maybe you can wash it down before returning it.

Évaluation :

5

The UHaul rep was very helpful and attentive

Évaluation :

4

Nothing at this location. Everything was quick and easy

Évaluation :

4

Current his printer is not working so I could not get a hard copy of the paperwork.

Évaluation :

5

He was pretty good no changes at all.

Évaluation :

1

I had a horrible experience with the 6342 Airport Road location. When I arrived during business hours to drop off the trailer, nobody was present, lot was locked, and they did not answer their phones. I spent over an hour waiting to speak on the phone with U-Haul corporate to figure out where I could leave the trailer and still nobody was present. Then, I checked my account 1 week later and the location still had not checked-in my trailer, which required another chat with U-Haul corporate and an hour of my time. U-Haul should revoke this location's ability to rent.

Évaluation :

5

Excellent

Évaluation :

4

I hope to resolve this problem

Évaluation :

2

The rep was unfriendly and several times stated I was late for my pick up. I picked up at around 11am, and this location closes at 3pm. He kept saying I was making late. Did not explain truck/transporter connection and assumed I knew how to. Half ass explained how to connect it, which at this point I had already looked it up. 1/10…

Évaluation :

4

I had to help the attendant put the trailer back in its place. Maybe have more staff available to do that part of the job instead of the customer.

Évaluation :

5

Great Customer Service

Évaluation :

3

Greeted me even before I got off the truck. We're polite and friendly.

Évaluation :

1

Completely unprofessional. Charged me (told me to "cash app" him after I paid everything on my card) to load my vehicle on the tow dolley and then did it incorrectly. One of the straps was completely off my tire and the other was loose by the time I got home. Never mentioned I had to check the straps and tighten them if necessary every time I stop while on the road. Terrible service.

Évaluation :

1

Rene at the Airport Road and Souix street location made a series of various parculiar mistakes that questions his intentions. I visited his office too many times since day 1 delivering two debit cards from two different bank accounts. On one occasion I asked my bank merchants for permiyto overdraft my account of $500 just to make sure the fees, mileage, deposits, and environmental and convenience fees were paid. It the mistake of Renee that the fees were not fully collected on the first day of the transaction. He displayed behavior of suspicion And accusation. On the second day after renting the Silverado pickup truck from U-Haul he contacted his Superior and had a conference with him on speakerphone while I was present and they spoke of what my intentions were as if I was in the third party sense. I felt insulted. There was people contacting me from other U-Haul locations in El Paso claiming to be managers also questioning my intentions with the Silverado pickup truck. It was brought to my attention that it is a new truck with very few mileage on it. I was not able to complete my tasks of moving furniture two storage and looking for an apartment because of all the interruptions requests of my presence and accusations of not paying what was due. I also reported to the Northeast location by request of a female manager of name I do not recall as she demanded that I returned the truck to the Northeast location and then was charged $250 for returning it to the wrong location. After speaking with Renee on the second day and his supervisor I was told to go and put money on a go to bank card and was told to go find a merchant/store to deposit $240 on. During the 3 hours that I was looking for a merchant Renee ran my credit card debit card three times at 5:08 p.m. 5:09 p.m. and 5:10 p.m. without authorization. On the 3rd or 4th date of renting this U-Haul truck manager demanded that I go to the Northeast location I arrived at 5:00 she was not supposed to get off of work till 7:00 and was not present at the time that I arrived. There wasn't individual that said he was 18 manager and he was a young man I don't recall his name at the Northeast location that said he needed to take the truck away and began to show me a receipt of five over $500. I have photos of that receipt and he did not supply me with a receipt in hand or email. Renee at the zoo Street airport road location did not supply me with a contract in my hand or email and did not have me sign that contract of which I received later through an email by one of the receptionist who also called me harassing me on the 3rd or 4th day. The Northeast location began to tell me that I needed to go ahead and keep the truck and return it to the Sue Street airport road location but I could not do that until Monday because it is closed over the weekend. I'm sure if you if you check your security cameras you will see that I was present and I was just and I was in tears and I had my emotional therapy pet with me which was a cat. The cat actually got lost in the store he was loose look for him in the store clerks helped me look from which was four people looking for this cat. It caused emotional stress on my cat it caused emotional stress on me and the staff was also in confusion as to why I was so upset. I received a phone call saying that I did not show up on that afternoon after a female manager told me to go to that Northeast locations and file a complaint against renee. I had the truck for 7 days total in the end of reception is called me the female manager that was supposed to meet me on Friday afternoon at the Northeast location was listening and I could hear her in the background the reception it was very kind very patient and sent me copies of my contract and receipts through email successfully in an expedient manner. However the manager in the background was still rude shrewd and on Monday the main supervisor for the Northeast location told me she was going to report the truck I stolen and take the appropriate actions to retrieve the vehicle which means she was accusing me of having a stolen vehicle. On the last day that I had the truck I was able to find an apartment and moved my stuff from storage to the apartment and still was receiving phone calls. I decided to call a 1-800 number to customer service and found that that was a location also in El Paso as U-Haul agency seems to be a very small entity and everyone is very well acquainted with each other. By the last day everyone had ridiculed past judgment and had already had their mindset about the individual that I was which was very negative. I found that my bill was only $180 besides the deposit that I paid which was supposed to be $156 and Renee only charged me $126 of it then charged me $30,62 twice which would have allowed me to keep the truck for an additional day. This is my complaint please send it to the right authorities and respond to Geraldine Gallegos at 915-801-4700 or email me at GE r r i e p t 57@gmail.com. I am very displeased with the actions of the staff at U-Haul locations in El Paso I returned the vehicle to the Northeast location after hours as to avoid confrontation and ridicule from the staff. I took pictures I cleaned the truck I washed the truck took photos of the mileage and I deposited the keys into the Dropbox shortly after 7:00 p.m. when the staff was off duty. Thank you for your consideration and attention in this matter please respond at your earliest convenience. G. Gallegos Thank you

Évaluation :

2

Location was close before closing hours. Did not have a sign if hours of operation were different due to Holidays, so no way of knowing if it was safe to leave trailer. Took several pictures for record cause surrounding looked sketchy and there was no possible way to secure trailer because there were lock-chains avoiding customer to put inside with other Uhauls. Really disappointed and most definitely will never return equipment/trailers to that place.

Évaluation :

1

Person was rude and tried to overcharge me on the unlimited milage

Évaluation :

3

I would if they really needed to buy it was cold looks run down Old Guy was Nice but was cold so wanted hurry.. but friendly to a point as Far as reservation and reps over phone particular one guy I spoke to the day of didn't bother to listen and or look told me I was cancelled I advised him know it was just confirmed and by the area manager and he proceeded to argue said No he said I don't know what to tell you I had to repeadlty call my reservation hot changed to the furthest location and I didn't get notified it delayed me by 2hours on my LAREADY LONG LONG LONG TRIP then to get INCOMPETENT RUDE REPRESENTATIVE IS RIDICULOUS...THIS LOCATION REALLY NEEDS ATTENTION ITS REALLY RUN DOWN

Évaluation :

5

Remove cigarette odor. Other than that very satisfied customer, fast, east and affordable.

Évaluation :

1

First I was told to drop off at another location because the uhaul was dirty. Said I wouldn't do that I had a plane to catch. Then I was over and over I was getting charged $25 for not cleaning the uhaul. The guy asked for the contract and could not show me anything about it. His words were "if I clean it, you're going to pay me for doing it." Because of Renee and uhaul in El Paso I'll probably rent from your competitor in the future

Évaluation :

1

I did not know there were after hour charges. The bill was ridiculously high. I will not rent here again and I will not recommend this place to nobody.

Évaluation :

2

attendant needs more customer service training.........not rude but needs more attention to detail

Évaluation :

5

S.O.

Évaluation :

2

Person who helped me kept changing locations and plans without specifically telling me until the total came up $100-$200 more than originally quoted. Had to keep telling him to switch back to the original drop off location and remove insurance cause he kept adding it back onto my total when anything changed. Shouldn't have had to monitor every step of the checkout process to make sure my total was accurate.

Évaluation :

3

Rented the t$19,99 truck for about 3-4 hours. I was giving the total verbally. I asked about the receipt. Was told l would get it in my email. Stayed a little at the location. Brought it to the gentleman's attention. He said it may take awhile. I haven't gotten anything yet.

Évaluation :

1

The first place of pickup was good until they hooked ip the trailer with a broken strap...then they hooked up another trailer with a flat tire that I had to telll them about. After spending an hour1/2 at that location they sent me to another location that had a trailer that was ready to go...that along with the drive took ,another hour. I lost 3 hours I planned on being on the road back ti Colorado from Texas. This was not good business. The truck hadn't been cleaned or sanitized for the road I would never recommend pick up at the location of 6412 Airway Rd...what a bad experience.

Évaluation :

4

I just wanted to know what's the point of doing a reservation online to save a truck, from a specific location , when they won't have it and give your truck away that you reserved. And send you somewhere else to pick it up. Knowing that time is valuable. Good thing this place had what I needed

Évaluation :

1

Vehicle was not cleaned nor serviced. Windshield full of dead bugs, cabin disgusting, Windshield fluid can empty.

Évaluation :

1

Truck was dirty and had trash from previous renter strewn throughout. Surfaces were gross and needed to be sanitized. This is very disappointing especially during Covid! Associate needs to be more professional, needs to wear a mask and should spend time cleaning instead of calling my phone.

Évaluation :

3

I asked questions about the condition of the truck and was told to take pictures and send them in on the app. I did not have the app. He told me to download it and then send them in. I did download the app, but found no way to leave comments or pictures. He acted like it was too much trouble to help me out.

Évaluation :

5

Nothing , the person inside the office was friendly and helpful regarding the requirements to rent the vehicle.