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Just a suggestion: it would be helpful to have rearview camera(s) on the trucks. This is especially important for those of us who rarely drive trucks and are used to using rearview mirrors.
The customer service was excellent! We've used several different uhaul locations, and this is the absolute best we've ever dealt with!
Fantastic guy! Larry was very nice and understood the system of turning in and explained everything!
Very friendly and good customer service at the location! The trailer was clean and the tires looked brand new!
Very nice and helpful even though the drop off location on paperwork was wrong
Give better direction on how to get to it
The gentleman helped me with everything. He made things SO much easier. I would definitely use this man's service again. Thank you, Larry
Very Friendly, quick and easy!!
1. Close to I-10, but very very difficult to find because it is dark at night (not enough lighting), and very easy to miss because it is one way to stop sign, once it is missed, it has to drive additional 2-3 miles to U-turn. 2. There is no direction to key drop box, no light at key drop box. I had to bring my own light to find the key drop box. 3. The surrounding is wild bushes and trees, dirty road. Feel unsafe.
Quick and easy pickup, wouldn't change a thing.
This location was excellent. However it was not where we were supposed to pick our rental up. We reserved the truck at 3320 E Sam Houston Pkwy in Pasadena, TX. She called the day before and told us that we would have to drive 20 minutes further away to pick the truck up. No explanation, offered nothing to try to make it right. Larry , at GS Enterprises, however explained why and was very accommodating.
Larry went above and beyond to save us money! Highly recommended!
all was good
Nothing at this location. I have no complaints. I will definitely rent a U-Haul from this location again. Great customer service
The cleanest U-Haul truck I have ever rented!
Amazing service! Very helpful! Went the extra mile and then some to help us out. Thank you!!
Customer Service was above and beyond!!!!
No one was there and the place was not well maintained
The service was great. I would go there again.
This location always works to meet my needs
To have more inventory at one. Office so you won't have to go all around to find a truck. But this location served us well.
I have zero complaints. The experience was exceptional.
Great customer service, and will use this location if I have to move in the future.
Awesome customer service. Great communication. Will use this location again. Highly recommend!
Quick and efficient drop off! Amazing understanding from the man that helped us!
Great experience. Get your UHaul equipment here. No doubt it will be a great experience.
Excellent service. Met us right away and got us all checked in quickly. We were in and out. Super friendly service.
Great costume service really nice guy couldn't ask for a better person to help me.
Mr. Larry worked diligently all day the day before my rental to get me what I needed on a very short notice. He worked with compassion to help our family and a difficult time. So Thank you Mr. Larry. I will always recommend and use his facility any time I need this service in this area. Thanks Chance
The owner/ operator was super friendly and on site to help with any issues. Truck was great and made my move insanely easy. I'll definitely use this location next time I need a rental!
Very helpful and nice.
Everything was great
Everything I needed was there on site. The physical location was difficult but I had GPS so no problem. The owner was knowledgeable and very friendly guy. It was a good experience
Larry was wonderful! No improvement needed
Excellent service
Had just what I needed. Great services, will use again.
He was very helpful and informative, great hospitality
Easy to work with.
One of the best drop site guys I've met. Solid guy. I'd recommend this location to everyone for sure!
Not a thing I can think of is needed at this establishment. I will say UHAUL itself needs to improve not only instructions for the self checkout but make sure you have only the businesses that participate in that program on your list. I have had you send me to a business that did not have any self checkin vehicles and you never did make up for the lost reservation. As far as GS Enterprise's the owner was great, he anticipated that we were having problems checking out the vehicle and walked us through the rental. Truck was brand new and when my ride was a no show when I returned the owner was gracious enough to give me a ride home.
Nothing. Excellent Service
Electric mirror adjustment on trucks
Excellent Service. Highly recommend
Our experience was amazing. Moving is very frustrating and difficult, especially when when it comes to figuring out transportation for all your belongings, however our Uhaul provider made the experience as EASY as possible! I will be sure to use G S Enterprise Uhaul in Baytown whenever I move in the Houston / Baytown area!
All was done in a professional manner.
The customer service here was amazing.
Fill in old septic tank with concrete. I ran over it with a 3/4 piece of plywood and my car has to go to the shop now. messed up my left front fender,front bumper cover and inner fender well. I asked Larry if he had home owners insurance to get my car repaired and he said no. I don't feel its my responsibility to repair my car since the area was not barricaded off and no cement lid. He tried to blame me when it happened and its clearly his fault for no barricades or cement lid on the septic. I need someone to call me asap to get my car repaired or my my attorney will be contacting U Haul. Please call me today at 832-285-2430. James Slovacek
EXCELLENT SERVICE!!! WILL ONLY RENT FROM THIS LOCATION FROM NOW ON!
